Zen Vision:M Freezes When Connecting it to PC

-I have a Zen Vision:M that I am attempting to sync with Windows Media Player on my Windows XP (SP 3). This has been working normally. However, now when I attempt to sync?it, I get a "USB Device Not Recognized" popup window and my mp3 player freezes and I am forced to reset it. After resetting, the mp3 player functions normally until I attempt to connect it to my pc again.
What do I need to do to get my mp3 player to sync normally?

Hello Jimwentz,
Try using a different USB cable if you have one. Usually, this is caused by a bad cable. On the device side, do a cleanup. Boot from the recovery mode and select CleanUp then Reboot. For reference, steps on how to boot from the recovery mode is here. Hope this hel
ps.

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