Zen Vision: M freezing probl

My 30 gb Zen Vision: M has frozen twice now, where the screen completely freezes on one song and no matter what I press, nothing happens.
When it first happened, I simply let it die out of batteries and charged it up full and it was good...but this time, I did that over 5 times and still its frozen
I let it die out, then charge it to the fullest, turn it up, screen says "Rebuilding" then it goes to that same screen of the song where it froze...is there anything I can do here to fix the problem? I really don't want to lose my songs..

The steps to enter recovery mode can be found on top of the board.
Here's the link:
http://forums.creative.com/creativel...p&message.id=3
Message Edited by KokChoy-CL on 0-6-2008 0:23 PM

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Zen Vision is Freezing, please he

Hello all,
My Zen Vision is freezing.
I have rendered a 2megabit/sec mpeg2 640x480 clip with 28kbs mp3 44.khz progressi've.
It plays but then after a while the video freezes and the whole device freezes. I have to remove and replace the battery to bring it back to life. This is terrible news. We are about to buy 20 of these things to supply our client's regional offices each with one of these. I was the one who said, dont use Archos, and Ipod has a crappy screen.
I upgraded the firmware yesterday afternoon, and wonder what I can do to prevent this happening.
Thanks,
Mark.

You could try rebuilding - with the Zen turned on, press the reset button (at the bottom next to data connector) with something like a straightened out paper clip. This will make the Zen reread all the tracks and rebuild it's database. It'll take a few minutes. If that doesn't work, try a full reset - see http://forums.creative.com/creativel...p&message.id=3?Try "reboot" first, then "clean up". Good luck!?Jim

MAJOR Zen Vision: M 30GB PROBLE

First, when trying to recover my computer after some problems, the software no longer worked with my ZEN. I didn't want to install another Service Pack and potentially lose everything else I had, so I just started using Windows Media Player to add music. No problem. Here's where the fun began.
The other night, while playing music, my player froze while shuffling to another song. I mean, it froze in the middle of shifting from one song to another. I had never seen that before. I was concerned when I saw it, but I figured I would just restart and everything would come back up. After it "rebuilt" the library, I was surprised (to say the least) to see that my player had reverted back to the original factory settings. Playlists, videos, pictures and music were all gone according to the player. Yet, when I went to MUSIC LIBRARY, all the albums were there but the artwork was gone. When you would play a song, the screen just read "Select Music to PLAY from the Music Library" as if no music was on the player. Very odd, but it can't get any worse than that, right? Read on.
After a couple of days of this, I finally decided to see what I could do to fix it. I connected the Zen to my computer, only to not have it recognized at all, and, freeze after 2 minutes each & everytime after I reboot/restore. I've found the XNJB program for my iMac instead of changing the whole system around on my PC, and it looks like this would work beautifully with the ZEN. Therefore, what I'm looking for is a way to completely reformat the Zen without the aid of a computer. I would use the new Rescue tool, but since my PC doesn't recognize it, that doesn't help me.
I fought it for so long, but Steve Jobs & Apple have finally won me over. I installed music on a friend's 80GB iPod and pretty much fell in love. I will miss the FM radio and voice recorder on the ZEN, but its a small price to pay for FREE SUPPORT (are you listening, Creative?) and tons of official & aftermarket accessories. Once all of my options are gone, and I have no choice but to turn to Creative for help, pay for their "support", send back my Zen, etc., I will purchase an 80GB iPod for what I paid for a 30GB ZEN Vision: M. Creative, I gave you a try, and I always support the underdog, but Apple's on top for a reason.
I've already paid for Creative's help which was anything but helpful, so I'm leaving it up to everyone out there. If anyone has any ideas on what I can do to try and recover this $300 paperweight on my desk, please let me know at: [email protected]
Thanks!
- garrett
[email protected]
PS - Should I get the 80GB iPod Classic or the iPod Touch? I know there's 0X the storage space on the classic, but the iPod touch has Wi-Fi web browsing. Let me know!
[email protected] Edited by gdizzle on 0-0-20080:9 AM

Warranty? You can sell it to someone too. Ebay might work!
I would get the 80GB classic. The touch doesn't have as much storage and I think the price is just ridiculous.
Good luck with your search!!
(did you contact costumer support to see if they could fix your Zen?)

Zen Vision: M Charging Probl

I bought a Zen Vision: M six or seven months ago, and since then the player has been great, my only problem with it is it is notorious for freezing when I try to change songs. This happens rarely, but when it does I have to do a full system reset.
Anyways, the devise froze on me a few hours ago. I reset it, and when i tried to play it, it only had 20 songs out of my original 500+!! Naturally, I freaked out. I went on the Creative support site, and did a system cleanup because the player wasnt charging or being docked correctly (I figured I would just reload my music). When the cleanup was done, all my music was back! I then tried to dock it, but it wouldn't (and still wont) dock correctly. When I dock it, the player says that its charging (has the little lightning bolt symbol on the top right corner) but it did NOT have the large symbol in the middle saying that it was docked and ready to transfer music. I have tried this on both my laptop and desktop, but the both do the same thing. Both computers do not even recognize that it is there.
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Zen Vision:M Freezes When Connecting it to PC

-I have a Zen Vision:M that I am attempting to sync with Windows Media Player on my Windows XP (SP 3). This has been working normally. However, now when I attempt to sync?it, I get a "USB Device Not Recognized" popup window and my mp3 player freezes and I am forced to reset it. After resetting, the mp3 player functions normally until I attempt to connect it to my pc again.
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Hello Jimwentz,
Try using a different USB cable if you have one. Usually, this is caused by a bad cable. On the device side, do a cleanup. Boot from the recovery mode and select CleanUp then Reboot. For reference, steps on how to boot from the recovery mode is here. Hope this hel
ps.

Zen Vision M Freezes start

hello. i just recently bought my creative zen vision m off ebay and i received it last thursday. everythign worked great. i use it at work on night shift and it makes time go by so much faster. however, last night somethign terribly went wrong. it FROZE during a track and i tried resetting it and it shows the creative logo and it freezes when it says "ZEN". the first time this happened i went into recovery mode and did a disc clean up and it worked fine. it froze again and i did a disk clean up again and it didn't work. it kept getting stuck at the "ZEN' screen. now i have it plugged into my computer and it is making wierd clicking noises. i don't know why it is doing this. i accidentally dropped it at work one night while walking and changing a track i dont' know if that did it or not. now i am thinking tha my only solution is to go to best buy, buy a brand new one and return this one in the box. i just do not know what else to do...any suggestions?thanks.... jon?

hey, i bought mine brand new frm ebay as well, and again was working great. and it has just frozen on a track as i went to skip. but how did u even get it to restart, mine is just stuck on the track page!...want do anything, not even turn off. its strange, the light is still dimmin out and lightimg up again wen i press a button, but nothings happening, its not even changing wen i plug it into teh comp. HELP!!! thanks em

Creative zen vision M freezes

I have problems with my creative zen vision M. It freezes. I have tried to reset it, but when it restarts, it freezes again. What can I do?

I'm experiencing the same problem... How did you solve it's

Zen Vision M freezing

I loved my Zen Vision when it arri'ved but have had to return it because it was freezing every time I used it. I have had the new one 2 hours and it has frozen twice already. I have downloaded new firmware as the helpdesk suggested and it has not helped. Has anyone else experienced this or am I just incredibly unlucky? I bought Zen instead of ipod because of the bad fault history with ipods, but now I am having just as bad an experience with Zen.
Will it be third time lucky if I send this one back or should I bite the apple?

I have had my Zen Vision M since May and I love it like crazy, but it freezes up to. I work crazy hours and am never home during the times that customer support is open.
I can no longer return this device to Amazon since I purchased it in May.
I will be playing the device and press the button to skip to the next track and it will freeze up on me. Sometimes I can get through 0-20 songs before it does that and sometimes it happens after the second song. The power button, nothing works at all. I also get playback error messages sometimes too --- but the freezing up is very very annoying.
Thank god I wear earings that are small enough to fit in the reboot hole on the device, otherwise I would be lost. After it reboots the freezing up problem usually happens again. I have songs from CD's, and songs that I have burned from Yahoo. It happens on all different songs.
I am going to try to update any firmware - if they have any updates .... BUT IF THAT DOESN'T WORK WHAT NEXT?Message Edited by surfwmn on 09-7-2006 2:0 AM

ZEN Vision V freezes and now wont even turn

I dropped my Zen vision V?(3 feet or so) while it was on . At first it would turn on but freeze and would have to reset it, but no it wont even turn on, the power light just flashesany one know whats wrong and can give me a way to fix itand if i have to send it back anyone know how much it might cost?

Did you charge the battery?
see page 53 of the MBP user guide: http://manuals.info.apple.com/en_US/MacBook_Pro_13inch_Early2011.pdf

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I just got my new zen vision:M a few days ago and when I connected it to my computer it wouldn't pop up at all, even after I downloaded all the software from the CD's so I ended up updating the drivers which made it so the computer would actually detect it... But now.. I have a different problem, when I go to the ZEN Vision:M Series Media Explore and click " Add Media" and then add all the media I want on it then click next and then the import screen pops up and it just sits there.. Sooo I couldn't add any of my tracks or anything, however I did go to my computer and then went to " My Zen" and just copied and pasted some stuff but I still really want to know why can't I add music and files from the Zen Media Explore?? With my other zens it seemed a bit more convenient to import them through the Media Explore, I also tried going to windows media player, I believe I have version 0 or and my player can't be detected there either for syncing.
Thanks

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Creative ZEN vision M Freezing (30

Hi my Creative ZEN vision M has stopped working, i was at shcool, worked fine when i went in, when i was leaving i turned it on, started loading as normal, it got stuck on the "ZEN" loading screen and wouldnt trun off, so i let its battery run out and then plugged it into my PC. It then didnt respond straight away, only the blue light on the lock button was flashing,took about 40mins later the battery icon appeared on the player and charging, also appeared on my Dekstop as in but Creative labs couldnt find it to change music etc.When it had charged the same thing keeps happening, i have tried reseting it and holding the power down for 30 seconds, cant find anyone with a simmilar problem.
Help would be greatly appreciated, Chris.

Have you tried the recovery tool?
If that does not help, you might want to get in touch with support for further assistance.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Vision :M Recognition Probl

First of all please dont refer me to charge my Zen to full or look at the knowledge base because these arent the soloutions to my problem.
After i reset my Zen once when it wasnt responding, it failed to recognise that it was plugged into the computer. It charges and says its docked, but doesnt appear in my computer and media explorer simply stays greyed out. Windows Media Player doesnt recognise its existence either. After looking at the knowledge base the only thing of any interest to my problem was to look in device manager and unistall what it clearly stated as creative zen from the device manager list. After doing so i searched for hardware changes like prompted and ever since when plugged in, my computer tells me thats its found new hardware, listing it as a MTP Device and nothing more. In my Device Manager its listed as a MTP device and has a constant error mark over it showing that it has no drivers or software with it.
A reinstall of all the software included with the Zen hasnt helped and as i know no way of formatting the Zen without it being connected to the computer im stuck in a tight space.
Another fact is while it is connected it doesnt stay connected fluidly it constantly prompts the computer that its new, the on screen arrows are always moving round and the found new hardware bubble is constantly renewed.
Its a hard problem to solve and im a bit stumped. Any help would be appreciated.
Thanks.Message Edited by jonpoynton on 08-08-20070: AM

I've discovered a way around this mess!
It may be back to basics but its like starting again. Dont worry about reinstalling your software leave it all on format your zen by holding the power switch left and keeping it held there, place a paper clip or the like in the reset hole and you should aget a menu select format all.
WARNING, this will get rid of all your data.
When rebooting your Zen it will still have custom backgrounds EQing etc, you need to get rid of this by going to system / reset settings.
Now when you plug in your device it will come up with the formiddable found new hardware MTP Device. Gi've it a few seconds however and it will show, Your new hardware has been successfully installed and is ready to use. You can then open Media explorer/ sync manager etc and be on your way!
So im afraid the only soloution is to reset everything to the max and start again.
Hope this helps, i know alot of people have had similar problems.Message Edited by jonpoynton on 08-08-20070:46 AM

Zen Vision: M freeze up! Yarrr

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im having the exact same problem with my vision:M...its been doing it for about a week, and its really pissing me off...i tryed calling tech support today, but they were already closed.

Creative Zen Vision:M freezes on start

I've been having loads of problems with this player ever since I got it. it's been in and out of repair at least 6 times, and I've wasted more money on shipping and handling than I did even buying that thing.
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I'm trying my best not to sound too rude or anything, so I apologize if I do. I'm just incredibly frustrated.

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ZEN Vision:M 30GB Probl

At work, I tried to listen to music, but my headphones were busted, so I turned my ZEN off and set it down. About 5 minutes later I looked back at it and it was still on, but all the menus were blank. I tried turning it off again with no success. I used the reset button, and it brought me to the recovery menu after the ZEN logo was on the screen for a few minutes. That happens every time I try to restart it or turn it on or off. I used the menu to erase the firmware, and now that I'm at my computer, none of the Creative programs recognize it, even though my computer does. I've tried to update the firmware with the installer, but it won't let me because it doesn't detect the device. I've tried all the tutorials I could find on this site and none of them worked. Any help would be appreciated.

No idea on the problem but still, try formatting it.

Zen Vision: M freezing probl

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