Zen Vision M freezing

I loved my Zen Vision when it arri'ved but have had to return it because it was freezing every time I used it. I have had the new one 2 hours and it has frozen twice already. I have downloaded new firmware as the helpdesk suggested and it has not helped. Has anyone else experienced this or am I just incredibly unlucky? I bought Zen instead of ipod because of the bad fault history with ipods, but now I am having just as bad an experience with Zen.
Will it be third time lucky if I send this one back or should I bite the apple?

I have had my Zen Vision M since May and I love it like crazy, but it freezes up to. I work crazy hours and am never home during the times that customer support is open.
I can no longer return this device to Amazon since I purchased it in May.
I will be playing the device and press the button to skip to the next track and it will freeze up on me. Sometimes I can get through 0-20 songs before it does that and sometimes it happens after the second song. The power button, nothing works at all. I also get playback error messages sometimes too --- but the freezing up is very very annoying.
Thank god I wear earings that are small enough to fit in the reboot hole on the device, otherwise I would be lost. After it reboots the freezing up problem usually happens again. I have songs from CD's, and songs that I have burned from Yahoo. It happens on all different songs.
I am going to try to update any firmware - if they have any updates .... BUT IF THAT DOESN'T WORK WHAT NEXT?Message Edited by surfwmn on 09-7-2006 2:0 AM

Similar Messages

Zen Vision is Freezing, please he

Hello all,
My Zen Vision is freezing.
I have rendered a 2megabit/sec mpeg2 640x480 clip with 28kbs mp3 44.khz progressi've.
It plays but then after a while the video freezes and the whole device freezes. I have to remove and replace the battery to bring it back to life. This is terrible news. We are about to buy 20 of these things to supply our client's regional offices each with one of these. I was the one who said, dont use Archos, and Ipod has a crappy screen.
I upgraded the firmware yesterday afternoon, and wonder what I can do to prevent this happening.
Thanks,
Mark.

You could try rebuilding - with the Zen turned on, press the reset button (at the bottom next to data connector) with something like a straightened out paper clip. This will make the Zen reread all the tracks and rebuild it's database. It'll take a few minutes. If that doesn't work, try a full reset - see http://forums.creative.com/creativel...p&message.id=3?Try "reboot" first, then "clean up". Good luck!?Jim

Zen Vision: M freezing probl

My 30 gb Zen Vision: M has frozen twice now, where the screen completely freezes on one song and no matter what I press, nothing happens.
When it first happened, I simply let it die out of batteries and charged it up full and it was good...but this time, I did that over 5 times and still its frozen
I let it die out, then charge it to the fullest, turn it up, screen says "Rebuilding" then it goes to that same screen of the song where it froze...is there anything I can do here to fix the problem? I really don't want to lose my songs..

The steps to enter recovery mode can be found on top of the board.
Here's the link:
http://forums.creative.com/creativel...p&message.id=3
Message Edited by KokChoy-CL on 0-6-2008 0:23 PM

Zen Vision:M Freezes When Connecting it to PC

-I have a Zen Vision:M that I am attempting to sync with Windows Media Player on my Windows XP (SP 3). This has been working normally. However, now when I attempt to sync?it, I get a "USB Device Not Recognized" popup window and my mp3 player freezes and I am forced to reset it. After resetting, the mp3 player functions normally until I attempt to connect it to my pc again.
What do I need to do to get my mp3 player to sync normally?

Hello Jimwentz,
Try using a different USB cable if you have one. Usually, this is caused by a bad cable. On the device side, do a cleanup. Boot from the recovery mode and select CleanUp then Reboot. For reference, steps on how to boot from the recovery mode is here. Hope this hel
ps.

Zen Vision M Freezes start

hello. i just recently bought my creative zen vision m off ebay and i received it last thursday. everythign worked great. i use it at work on night shift and it makes time go by so much faster. however, last night somethign terribly went wrong. it FROZE during a track and i tried resetting it and it shows the creative logo and it freezes when it says "ZEN". the first time this happened i went into recovery mode and did a disc clean up and it worked fine. it froze again and i did a disk clean up again and it didn't work. it kept getting stuck at the "ZEN' screen. now i have it plugged into my computer and it is making wierd clicking noises. i don't know why it is doing this. i accidentally dropped it at work one night while walking and changing a track i dont' know if that did it or not. now i am thinking tha my only solution is to go to best buy, buy a brand new one and return this one in the box. i just do not know what else to do...any suggestions?thanks.... jon?

hey, i bought mine brand new frm ebay as well, and again was working great. and it has just frozen on a track as i went to skip. but how did u even get it to restart, mine is just stuck on the track page!...want do anything, not even turn off. its strange, the light is still dimmin out and lightimg up again wen i press a button, but nothings happening, its not even changing wen i plug it into teh comp. HELP!!! thanks em

Creative zen vision M freezes

I have problems with my creative zen vision M. It freezes. I have tried to reset it, but when it restarts, it freezes again. What can I do?

I'm experiencing the same problem... How did you solve it's

ZEN Vision V freezes and now wont even turn

I dropped my Zen vision V?(3 feet or so) while it was on . At first it would turn on but freeze and would have to reset it, but no it wont even turn on, the power light just flashesany one know whats wrong and can give me a way to fix itand if i have to send it back anyone know how much it might cost?

Did you charge the battery?
see page 53 of the MBP user guide: http://manuals.info.apple.com/en_US/MacBook_Pro_13inch_Early2011.pdf

Creative ZEN vision M Freezing (30

Hi my Creative ZEN vision M has stopped working, i was at shcool, worked fine when i went in, when i was leaving i turned it on, started loading as normal, it got stuck on the "ZEN" loading screen and wouldnt trun off, so i let its battery run out and then plugged it into my PC. It then didnt respond straight away, only the blue light on the lock button was flashing,took about 40mins later the battery icon appeared on the player and charging, also appeared on my Dekstop as in but Creative labs couldnt find it to change music etc.When it had charged the same thing keeps happening, i have tried reseting it and holding the power down for 30 seconds, cant find anyone with a simmilar problem.
Help would be greatly appreciated, Chris.

Have you tried the recovery tool?
If that does not help, you might want to get in touch with support for further assistance.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Vision: M freeze up! Yarrr

When I turned it off, the whole thing completely froze on the "Shutting off" screen and though I tried "Reset" and holding buttons and such, it wouldn't turn off or restart. And now it's battery is drained. What should I do?

im having the exact same problem with my vision:M...its been doing it for about a week, and its really pissing me off...i tryed calling tech support today, but they were already closed.

Creative Zen Vision:M freezes on start

I've been having loads of problems with this player ever since I got it. it's been in and out of repair at least 6 times, and I've wasted more money on shipping and handling than I did even buying that thing.
What's happening to the player is that it freezes when I start it up. It's not on the Creative logo, I've had that problem before. It gets past the logo and shows a black screen, not that that's any better. I tried cleaning up and formatting the player but it didn't help. I am not going to even think about deleting the firmware and reinstalling it, because last time I did that the firmware wouldn't detect the player even though the computer would, and this time the computer doesn't detect the player at all, so I see no point.
Is there anything I can do to fix this other than sending the player in for repair again? I'm willing to take the thing apart if I have to, but I really don't want to send it in again. If there's no other option but sending it in, how much will it cost? The warranty is over. If I get desperate enough I might just send it in one final time before taking chucking it in the dumpster.
I don't understand what compelled me to choose this over ipod. I mean, even the other 2 players I bought and the Creative WebCam sucked, what was I expecting.
I'm trying my best not to sound too rude or anything, so I apologize if I do. I'm just incredibly frustrated.

I'm experiencing the same problem... How did you solve it's

Question for an owner of Zen Vision

I'm considering buying one and I like most of the things I've read. It's now between the iPod Video and Vision M. But I have an iRi'ver and there's a major problem with the random function. It will only play from about 200 songs, all with titles at the beginning of the alphabet, because I have a lot of music. I need a player that will select randomly from ALL of my songs. Can the Vision M do this? I'm pretty sure the iPod can.

everything they said is right, the player is awesome.............
BUUUUUUUUUUUUUUUUUUT
the vision m has been having some serious (and i do mean serious) reliability issues...tons and tons of failing units (known as the black screen of death somewhere around here) problem that neither CL nor the users have been able to solve. One day you are a happy camper with it and the next day BAM! the player is completely dead and the only solution there exists is to change it for a new one (RMA'ing it). To prove it you can just search within this forums or search in google for: zen vision m freezes or zen vision m freees booting and you will find some links directing here with topics of people who have had the same problem as me...a DEAD zen vision m...
hope i didnt spoiled the idea of getting one
greetings

Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

Zen Vision M issue- Freezing on "Creative" startup scr

Hi everyone. Thanks in advance for your help. I am currently using a Creative Zen Xtra 30 and love it. Have never had a problem with it. I just purchased this Zen Vision M (30 gig), turned it on and it locked up on the Creative startup screen. I've tried everything i could think of, including turning the power off (won't let me unless i drain the battery), using the reset button (just essentially restarts the unit and freezes again on the startup screen) and doing combinations. I don't hear or feel the HDD firing up at all. Is this thing DOA? Is there anything else I can do? Please help! Thank you very much!?Brian

I have the exact same problem. I just mailed mine in for repair today.

Creative Zen Vision M:30Gb freeze problem skipping between tracks

Hi guys,
I bought my Zen Vision M:30GB 2 years ago. It was a regenerated model by Creative.
I'm fully satisfied of this product, i think the best of his category, but It has this problem since two years...Sometimes when i skip between mp3s (especially in random mode) it freezes and remains on the screen of current mp3, blocked...even I try to touch all buttons it doesn't unblock and i have to reset with a clip in the reset hole.
I've noticed that this problem comes especially when i use random mode of entire library (about 4000 songs) or however with a long playlist...it doesn't happen when i listen a single album (about 20 mp3s in playlist)
Sincerely i'm a little bored ...
I tried to do some clean and format up by the system menu, but the problem persists...
I've also thinked the problem could be because there are in library mp3 with variant bitrate...or a physical problem (I hope not)
What do you think of?
Thanks for help!

Squipy wrote:
Hi, I stopped using this MP3 for about 2 or so years because I bought a new one. I decided to start using it again and downloaded all the required software but as soon as I unplugged the MP3 from the power outlet, the player died. I can't get it to start up without plugging it into a power outlet. I think it has rechargable battery? Why didn't it recharge itself?
My second enquiry is about the capacity of the player. When my player was empty, I went into "Information" and it said Total Space: 28GB and Free Space: 2GB. Why is free space only 2GB? Shouldn't it be 28 as well?
Thanks in advance!
The battery will only last about 3yrs regardless of use.You will need to change it. Did you scroll down to see the album,picture,track counts? Did you partition part of the dri've for removable storage. You can find instructions to open here ? http://www.youtube.com/watch?v=_Drkr...e=channel_page & ? the battery here(very easy to do) http://cgi.ebay.com/Original-Creative-ZEN-Vision-M-30gb-Battery-LPCS285385_W0QQitemZ400028645679QQcmdZViewItemQQpt ZOther_MP3_Player_Accessories?hash=item40002864567 9&_trksid=p39.c0.m4&_trkparms=72%3A205|66%3A4|65%3 A2|39%3A|240%3A38|30%3A0|293%3A|294%3A200

Creative Zen Vision M Media Explorer does not work on Vi

I plugged in my device, all I can see was the name of the device under Portable Devices.
When I access Media Explorer, it said my device is not connect but in fact it actually is.
If I copy a file via Portable Devices, it automatically freezes up my computer.
Any idea how to resolve this problem?
Best regards,
TriMessage Edited by trihhoang on 0-23-200702:32 PM

You should be able to use WMP 2 to sync your files to the player . As long as the files have album art it will transfer. You can not add the album art to files that are already one the player .You would have to delete & then sync the files that have the art. Also You may be able to use the Zen Vision M Explorer for Vista on the Win7 just install using compatibilty mode for Vista (if Win7 has that as an option) there was one written for 64 bit systems as well as 32 bit. You can tell which is which by the file name. 64 is in the file name for a 64bit system/ 32 in the 32 bit system file name.http://support.creative.com/Products...VARSET=prodfaq:PRODFAQ_433,VARSET=CategoryID:23 Click on View all Downloads

Zen Vision M freezing

Similar Messages

Maybe you are looking for