Zen Vision M issue- Freezing on "Creative" startup scr

Hi everyone. Thanks in advance for your help. I am currently using a Creative Zen Xtra 30 and love it. Have never had a problem with it. I just purchased this Zen Vision M (30 gig), turned it on and it locked up on the Creative startup screen. I've tried everything i could think of, including turning the power off (won't let me unless i drain the battery), using the reset button (just essentially restarts the unit and freezes again on the startup screen) and doing combinations. I don't hear or feel the HDD firing up at all. Is this thing DOA? Is there anything else I can do? Please help! Thank you very much!?Brian

I have the exact same problem. I just mailed mine in for repair today.

Similar Messages

Creative Zen Vision M:30Gb freeze problem skipping between tracks

Hi guys,
I bought my Zen Vision M:30GB 2 years ago. It was a regenerated model by Creative.
I'm fully satisfied of this product, i think the best of his category, but It has this problem since two years...Sometimes when i skip between mp3s (especially in random mode) it freezes and remains on the screen of current mp3, blocked...even I try to touch all buttons it doesn't unblock and i have to reset with a clip in the reset hole.
I've noticed that this problem comes especially when i use random mode of entire library (about 4000 songs) or however with a long playlist...it doesn't happen when i listen a single album (about 20 mp3s in playlist)
Sincerely i'm a little bored ...
I tried to do some clean and format up by the system menu, but the problem persists...
I've also thinked the problem could be because there are in library mp3 with variant bitrate...or a physical problem (I hope not)
What do you think of?
Thanks for help!

Squipy wrote:
Hi, I stopped using this MP3 for about 2 or so years because I bought a new one. I decided to start using it again and downloaded all the required software but as soon as I unplugged the MP3 from the power outlet, the player died. I can't get it to start up without plugging it into a power outlet. I think it has rechargable battery? Why didn't it recharge itself?
My second enquiry is about the capacity of the player. When my player was empty, I went into "Information" and it said Total Space: 28GB and Free Space: 2GB. Why is free space only 2GB? Shouldn't it be 28 as well?
Thanks in advance!
The battery will only last about 3yrs regardless of use.You will need to change it. Did you scroll down to see the album,picture,track counts? Did you partition part of the dri've for removable storage. You can find instructions to open here ? http://www.youtube.com/watch?v=_Drkr...e=channel_page & ? the battery here(very easy to do) http://cgi.ebay.com/Original-Creative-ZEN-Vision-M-30gb-Battery-LPCS285385_W0QQitemZ400028645679QQcmdZViewItemQQpt ZOther_MP3_Player_Accessories?hash=item40002864567 9&_trksid=p39.c0.m4&_trkparms=72%3A205|66%3A4|65%3 A2|39%3A|240%3A38|30%3A0|293%3A|294%3A200

Creative zen not detected and freeze at creative l

I got firmware problem and tried to reload firmware.when i was doing it, my zen vision got freeze at creative logo and now i can't excess anything. i can't see that recovery option,firmware update option, format option too...and my mp3 player is not recognized by my laptop i m using windows xp..please help me to solve this problem....i tried to remove the battery and hold power key and again inserted it but even this one is not working.

When did you get it's Has it been dropped, shaken hard or something like that? They are not made to be used while jogging or workingout because it is a HARDRIVE. The dri've can be replaced the player is easy to oopen with the right tools. If it is still under warranty opening will void the warranty. The person in the video repairs them http://www.youtube.com/watch?v=_Drkr...eature=related

Zen Vision Update Issue

I have a new problem with my trusty Zen Vision. It will not allow me to add two different songs with the same name from my PC Library. Is there a way round this ? Thanks

When I rip tracks from CDs I name them this way "track # - song name". So a song would look like "0-Day Tripper" and so on for each track of the album. If there are 2 songs with the same name it wont matter as the filename would still be unique. Eg.. if 'Day tripper' is twice on one album as track 2 and 8, then the file name would look something like '02-Day Tripper' & ' 08-Day Tripper'.
That's how I name the files. I have a feeling if you added track numbers to either the tag or the filename that may sort out this issue.
Are you using the Creative Centrale software to transfer your music?

If you need ANY kind of help with your Zen Vision:M or any other Creative prod

I just wanted to let everyone know there's a great website and forum where you can find really helpfull things related to all Creative products. It really helped me with my Zen Vision:M
There you'll find news, deals, info, help, etc. and the forum I was talking about. You should check it out
www.epizenter.net
It's like a very friendly and helpful creative's products fan site.Message Edited by omarceja_s on 08-8-2006 0:08 PM

As said above you can not move mp3 files between folders, which I also find very annoying, along with not being able to rename files or albums on the player itself. Hopefully Creative makes these minor modifications for the benefit of future purchasers, other than that the player is great.

ZEN Vision M 30GB Video Conversion problem: black scr

My husband cannot display any video on his ZEN Vision M 30 GB. Any video converted comes over with ONLY audio, black screen (? no video display )This happened with the original firmware and software. I updated firmware and did all available software updates; no change. I had a previous ZEN Vision M 30GB, which did not have any problem with video conversion and display.Are there any known problems with specific Media Player versions, or QuickTime ?which may be a potential cause of this problem?( I have heard that this product works best with Media Player 9. )Anyone had similar problems, or have any ideas?Thanks,Ravenquille

Problem apparently solved: Last night, I downloaded and installed the free program, SUPER. My husband has not had a problem so far; been working beautifully! Ravenquille

Zen Vision M 30GB Freezes when

I hook it up to my PC. I have XP Ser. Pack 2. I recently had to reformat my hdd on my PC, so i reinstalled the creative software, but everytime I connect my Vision M via USB, it freezes, and windows says that it malfunctioned. Please Help. I have used it before and it worked fine, I don't understand. I couldn't even upgrade firmware since it freezes when I connect it.

Is there enough memory for the video to fit's Is it in the right format/codec? I am assuming it is since you were not asked to re-encoded before transferring the file.
Other than that, you may try restoring or formating the player to the original settings. The worst case scenario is that it is a hardware problem, but try to eliminate all other alternati'ves before reaching that conclusion.
Good luck!

Zen vision:m 60GB freezes when there's '10 seconds remaining' of video left to copy o

Today I received my Zen which I ordered from Creative. Everythings peachy at the moment, but i have one seriously annoying problem. Nearly every video i've tried to copy over, gets to almost 00% and then just sto
ps.
..the file transfer animation continues in windows , and the zen doesn't physically crash either
The video will be in my videos directory but only about 2 seconds of it will play before it just sto
ps.
Highly annoying, can anyone help?

Is there enough memory for the video to fit's Is it in the right format/codec? I am assuming it is since you were not asked to re-encoded before transferring the file.
Other than that, you may try restoring or formating the player to the original settings. The worst case scenario is that it is a hardware problem, but try to eliminate all other alternati'ves before reaching that conclusion.
Good luck!

Creative zen vision M freezes

I have problems with my creative zen vision M. It freezes. I have tried to reset it, but when it restarts, it freezes again. What can I do?

I'm experiencing the same problem... How did you solve it's

Creative Zen Vision : M Hardisk error? W

A few days ago I purchased a Creative Zen Vision: M mp3 player.
Creative Zen Vision : M
So anyway, I put a few song on here about 4 or 5 playlists and all of a sudden... Its went into recovery mode.
The only options its giving me are the following and its repercutions:
v0.0.22
Clean Up - I enter this mode and it gets stuck.
Format All - I've entered this mode already, but it says something about Harddisc error?!
Reload Firmware - Same as format all, it says something about a harddisc error.
Reboot - All this does is restart the mp3.
Im stuck with a brand new mp3 that cannot do any of the functions it says it can do.

I think waiting more then 5 minutes would wield a better result. But I think the player might have a defecti've harddri've. You may need to contact Creative support about it.

Zen Vision M 30gb FROZE

Help! my Zen Vision M keeps freezing I restarted it but this problem keeps happening. I thought it was a virus so i checked and no virus I've tried everything! Is there a software that i can download to help me with this problem?

File system and even file corruption can cause the units to freeze up. Often people find the device will freeze on teh same song. This can be caused by corruptions on the file system on the device or a bad file. You can try going into recovery mode and doing a repair, which is the basic equivilent of running chkdsk on a windows system. And it will go through and check the file system on the device and repair any problems.
If a specific song/video keeps freezing would try retransfering the file or possibly reconverting the song/video as that often fixes the problem. Some of the devices (old stock) that come of retailers shelves are running really old firmware that often had bugs in them as well that would cause lock ups and "freezes" so its a good idea to try to run a fairly new firmware on your device.

Is there a restock date on the Zen Vision M Black MP3 player from Creat

I just ordered a Zen Vision M Black through the Creative site directly (4/23/06), and I was wondering if anyone knows about how long it's going to take to get back into stock (it's listed as backordered). I emailed Creative long before I bought the item, and I haven't received a response yet. If anyone has heard anything, I'd love to hear it.
Also, let me know if I made the right decision. I'm upgrading from a 20GB Zen touch that I love, because the Vision M has more storage, and video.
-BinkkyMessage Edited by binkky on 04-24-2006 09:09 AM

it's not connected on a hub.
update audible still can't activate the zen, and it still keeps crashing the wireless adaptor, which inturns causes a stop error and crashes the system. i can't win =/

Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

Creative ZEN vision M Freezing (30

Hi my Creative ZEN vision M has stopped working, i was at shcool, worked fine when i went in, when i was leaving i turned it on, started loading as normal, it got stuck on the "ZEN" loading screen and wouldnt trun off, so i let its battery run out and then plugged it into my PC. It then didnt respond straight away, only the blue light on the lock button was flashing,took about 40mins later the battery icon appeared on the player and charging, also appeared on my Dekstop as in but Creative labs couldnt find it to change music etc.When it had charged the same thing keeps happening, i have tried reseting it and holding the power down for 30 seconds, cant find anyone with a simmilar problem.
Help would be greatly appreciated, Chris.

Have you tried the recovery tool?
If that does not help, you might want to get in touch with support for further assistance.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen Vision M issue- Freezing on "Creative" startup scr

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