ZEN Vision M - Media Explo

I am using Windows Vista Business Ed. 64bit
I have downloaded latest Media Explorer (released 4th May) and every time I try to install it I get message "Unable to detect device"...
The strange thing is that the device itself is visible to the system... when I connect player normally without any drivers / software I can see it in My computer liky My ZEN and I can browse its content etc.. (WMP does not see player like this, thats is also strange)
When I switch player disk to "removable disk mode" its properly detected by WMP... but it does not help because any files that are transfered this way are not accessible by player in "normal mode" ...
Luckily I have 2nd PC with Win XP ehere everything is working ok.. but I really want to make it work under Vista. ..
Any thoughts ?Message Edited by blackdave on 05-9-2007:53 AM

Hello together!
In my bad english I?ll give you a solution from germany. I have find two ways after many testings before 2 weeks. Maybe Creative should pay me for that. :-(
. Not the good way, but possible
Open the registry an go to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\DesktopProcess
Set it from 0 to . This will run the Explorer in more instances singular for desktop, task-bar etc.
If the crash form Zen comes, only the windows-explorer crashes "smart".
2. The better way!
The cause for the total-crash is the Creative-File "ShCtMtp.dll" -> x:\programs\creative\creative zen vision m
It seems to be a problem with the integreation of this file-features in the windows-explorer.
Now the solution! Download the tool Shellxview (http://www.nirsoft.net/utils/shexview.html). Start it and go to the entry "Zen Vision:M Media Explorer". Then set Deactivation to YES. After reboot of XP the windows-explorer will no more crash!!! :-) BUT if you will use the Zen you MUST to the same procedure backwards and set it to YES. That very boring, but much better than the crashes every time.
Hope I can help you a little bit!

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Best regards,
TriMessage Edited by trihhoang on 0-23-200702:32 PM

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Hmmm, are you opening it up after you plug in the Zen?

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<IMG src="http://img33.imageshack.us/img33/889/zenmediaexplorer3ct.jpg">
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Oh, right, sorry.
"OS Name: Microsoft Windows XP Home Edition
Version: 5..2600 Service Pack 2 Build 2600"
Though currently, I'm installing Windows XP Service Pack 3 via Windows Automatic Updates.
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Should I uninstall WMP entirely to eliminate it as a possible factor?
(I have Winamp so I don't really need WMP.)
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Just thought this might make a difference -
I also was looking for some kind of repair shops or sites that would be capable of repairing my Zen - the only thing I came across was http://www.zenrepair.com/Zen/index.jsp - does anyone know anything about this site? If it's reliable, etc. (Just a back up option in case this situation isn't solveable by other Zen peers.)
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branbran,
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How do the rest of you add your tracks? There's at least fi've different ways I've discovered to do it, but in the past the media explorer was always the best.

Hi,
I think you're in fullscreen mode. Press F11 to turn it off/on.
Jack

Uable to use Creative Zen Vision

Hi,
After installing the Zen Vision:M media explorer software, when trying to install the actuall MP3 i run into problems. when windows try's to install a new device it keeps failing saying that " A service installation section in this INF is invalid ". Am I doing something wrong or is there a solution to this problem.
plzz help !!

Cat,
I appreciate what you are saying, but many people have had (and probably still do have) the invalid INF problem. It is very hard to find the solution in support knowledgebase - does it exist there? It is a very frustrating issue and short quips do not help. What you (Creative) need to do is update the knowledgebase with various solutions that actually help. There is one technote that tells customers to uninstall all creative software and uninstall the device. Thats it. It doesnt work. Surely the numbers of people asking on this forum is testament to that.
Searching for 'invalid INF' in the knowledgebase brings up 5 results, of which Solution ID # 7777 is the closest match. Would you say this is a satisfactory technote? I wouldn't.
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That is why I find Dale's comment frustrating - I also work in Tech Support - its hard to see it from the customer's point of view sometimes. Its easy to forget that you know the solutions in your head already but we don't!
Chris

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Arty wrote:
Hi! I just bought my Zen Vision: M and tried to install the new firmware. I keep receiving an error message: "Your player is not connected, please connect your player." I know my player is connected and Zen Vision: M Media Explorer recognizes it. Is there any way for me to install the new firmware? Please help...
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Hey there, I have just recently encountered a problem with using my zen on my computer.
My system is hot stuff so its not gonna be the problem.
Basically I plug it in and get "MTP Device Found"
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Windows media doesnt recognize the device as MTP (this is WM im using) nor does Zen vision: m media explorer.
Is there a driver package I can download that will let windows know what on earth to install to recognize this MTP device? I have tried all the downloads under the vision: m downloads section, none do a thing to help. I've reinstalled, deleted old registries and copied ones across from a computer that works with it. WTH lol
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MTP Drivers are actually user space drivers ( a new Microsoft idea/mistake)? If the Windows Driver Foundation service isn't running, its not going to recognize the device or load the driver. It should be set to "automatically" start up.
If its stopped there is a problem of some kind, either it has been set to not startup on boot or there was a failure of some kind at boot and you should check the event logs in eventvwr to see what kind of failure there was.
If the service was set to start at boot and did not, then there should be an error message in eventvwr that will give you an idea of why.

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i'm feeling ya brother, i upgrade mine xtra 40G to ZVM as well, and when i open my music list, it's usually 0 min wait, so what i do is go do some dishes then come back. Or you can try to use media monkey, it's faster than mediasource, but somehow it doesn't let you edit as much mp3 tags as the mediasource.

ZEN Vision M - Media Explo

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