ZEN VISION:M Not recognized!!! Please He

I just purchased a Zen Vision:M. Before this I had a Zen Microphoto. I have installed the software for both (the Microphoto software has been uninstalled). The Vision:M is not recognized by my computer. When I plug it in, the "Found New Hardware Wizard" pops up and I get a message identifying the device as "MTP Device". It is not recognized in the Creative Media Explorer or Windows Media Player .
I had the same problem with my Zen Microphoto. Both players work fine on my other computer. I've only had this problem since I did a fresh installation of Windows approximately month ago. The players worked fine before I did this. This leads me to believe that the problem is software-related.
I have seen topics in the forum about this, but I cannot as of yet deri've any viable solutions from them.
Any help would be greatly appreciated!
Thanks,
M Glynn
I am using Windows XP Home Edition w/ SP2Message Edited by MGlynn on 0-30-20070:28 PM
Message Edited by MGlynn on 0-30-20070:34 PM

JustExtreme,
As the red announcement at the top of each board details, this is not a support forum. This board is intended for user interaction.
Check out this thread and the knowledgebase articles it links to for some useful tips on connection problems:
http://forums.creative.com/creativel...ssage.id=73478
Cat

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