Zen Vision M problem (30

My mp3 was working fine, could ocnnect no problems and put videos and music on it ect, then all of the sudden one day i turned it on and it told me i had to rebuild it, i didn't think much of it cause this had occasionally happened to me before..i let it rebuild and i went to look for a specific song and it was gone, i looked for other recent songs i had added from the same artist and cd and they were gone too, along with some other songs. everytime i turned it on from there i got a rebuilding thing, then i tried to watcha? video about a week later and in my list of videos it said thata ll my folders had 0 files in it, but when i went to system info, it said i still had like 25 gigs or so of space taken up from all the videos, but it still had the oflders and info, but no video. when i connect my mp3 player to my PC, it days it is docked and connected, it charges, but my PC will not recognice it. i tried it on my other computer too which i installed the software on when i got it and it would not connect there either. basicly i cant connect my player to add new music/videos, all my videos are what seems to be corrupt, music randomly gets deleted, and i have to "rebuild" everytime i turn on my player. i tried the recovery program today but that too would not detect my player, and people told me when you hold down the reset button you can go into a recovery mode or something and that does not work either...what should i do? is there a way to fix this? or am i screwed and i just need to go get an ipod or something?

anyone can to help me?
i have formated my creative zen vision M .. and checked with kaspersky if i had viruses on my creative hard dri've !!
?----> nothing !
i have reinstalled all creative tools
when i copy paste a file on my "video files "
I have this message :?
The file type is not supported by this mobile device. If it is a multimedia file, you may be converted into a file visible through the windows media player before the transfer. do you want to ignore this files now?and when i use media explorer ----> sometimes i have this message " unknow mistake "?please help me to find a solution !!?thx

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Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Zen Vision M problem, album art is not showing

I am embedding the album art into the ID3v2 tags, as i assumed that it would show up when browsing my albums. But the art is not showing up and i have no idea why.
I had another problem which seems that my Zen is reading ID3v tags, a lot of my music was not being recognised, even with v2 tags, and was only recognised when i filled in the v tags also. Does anyone have suggestions as to whats going on here? It is a Zen Vision M 30gb, with the latest firmware, and i use Tag & Rename to edit tags and add the art, Im also on Vista if that changes anything.
Thanks in advance.Message Edited by Ninjabachelor on 0-28-20070:20 PM

Hi Boxy !
For now, you can't zoom in the Album Art, but it can be a new feature on a future firmware. To hack it somehow, you have to mess around the system folder which is inaccessible...
ZenMaster2628

ZEN Vision:M problem selecting from the men

Just like the title says, I'm having trouble accessing any of the menus(photos,videos,extras, etc..) from the menu on my ZEN Vision:M. I've tried pressing the touchpad to select a menu option but no luck, I've also tried just pressing the "right" button to enter a sub menu but no luck. I can scroll up and down in the menu and if a song is playing I can also adjust the volume but its like i have no option to select. I downloaded the newest version of firmware by my model, I've tried formating the player but still stuck with the same problem.
Also, when in recovery mode I cant select any of the options listed in the menu.
I just bought this Device from DELL.com w/ Extended Service Protection but Im beginning to think I got a defecti've product.
If anyone could help with this frustration it'd be great
Thanks for reading.

I just contacted Dell and I'm returning for a refund. After several more attempts to try and reboot, relaod firmware to try and solve any problem with it I decided to call it quits and just chalk it up to a PoS mp3 player. I have had a 20g Samsung player for 3 years now and have had no problem with it at all. The only thing is that its not compatible with subscription services such as Napster to Go. I think I will look into a new Samsung or something else.
Good Luck

Zen vision M problem wont work/turn on please h

Hi, I bought my dad an early christmas gift of a Zen vision M 20gb black mp3 player. I was using my zen micro mp3 charger to charge it because it was compatable so it was charging up the unit. After about 2 hrs i decided to turn on the unit and look at the functions of it. It played music and picture fine, but then i went to the video function and clicked play on the unit. The screen went black, and the battery bar in the top right corner dissapeared. The clicking sound from the scroll wheel was still working but nothing else was working. We tried turning it off from the swith up top but that didnt work, then we tried using the reset button thingy at the bottom and still no luck. What is the problem if anyone knows thanks for your information and input. The software wasnt installed on the computer or registered yet if that means anything.

I just got the Zen Version:M 30 GB for Christmas and after charging the thing for 6 hours, I seem to be having the same issue that a lot of folks are having ?It doesn?t seem to work when unplugging the device from the A/C charger?. I noticed that the device wasn?t charging and on the unit it was displaying an ?A/C plug? icon (means that the unit is fully charged and running of AC power) and not the ?battery / lightning bolt? icon as it should when charging.
The Fix:
Upgrade the device?s firmware. I was running ver. .0.xx (shipped with this version). After downloading the updated firmware for my Zen M to the latest version (.6.0), my device started to charge. I now see a battery / lightning bolt icon indicating that the device is now charging.
Firmware can be downloaded at:
http://www.creative.com/language.asp?sDestUrl=/support/downloads
Message Edited by rwdavis0530 on 2-25-200605:2 PM

Zen Vision M Problem

Hi there,
I bought a Zen Vision?M 30gb a few years ago and since then i havent used it for a while. When i came round to using it again it wouldnt charge via mains/usb. It would only start up when the mains was plugged into it and i had like a charger sign at the top right of the screen. I left it charging for the night via mains but still no charge. I looked up on the internet and i had to update the firmware but when i installed a new up to date firmware, it keep saying update failed. In the end i got the mp3 player in recovery mode and i formatted the hard dri've, clean up and also did reload firmware which was a big mistake. Now my computer (vista 32 bit) doesnt seem to recognize it, so i cant install a new firmware and the battery would still not charge.
I hope someone can help.
Thanks alot

having nearly the same problems with my ZEN V 2GB.
After first install the player is recognized normal but if i plug it off and on again to the usb cable it isn't recognized anymore.
In the device manager i see the zen but an error message that it couldn't be started (code 0).
things i have done: deinstalled and reinstalled software, got newest firmware, tried every usb port.
having media player on the pc. tried to return to an earlier version but i couldn't roll back.
as i see the problem might be the usb port or the software. for myself charging times are very long. took me 5hours to get it fully loaded. might be also the same thing.
creative support is hard to reach because the site seems to be broken. but i get a confirmation e-mail that it will take -3 days....i hope tomorrow there will be help

Zen vision:m problem.. doesn't turn on/black screen/

When I connect the zen vision:m to the PC, the blue light starts to flash, but the screen is still black. The PC doesn't recognise it so i can't access it either. I can't turn it on or anything..
help is appreciated!

Problem is solved. I tried to enter the recovery mode a couple of times but nothing happend. But after 5-20 mins the recovery mode screen suddenly appeared. I formatted and not it works again wooho

Zen Vision M problem! plz H

Hey guys... I know alot of people have been having problems with recognizing their ZVM's... and I've read alot of these forums, but I still need help. Here's my problem:
I bought my Zen Vision M and it immediatly worked. I threw a few albums in there... but I went back to it and it no longer recognized it. In the system it recognized it as properly working so a simple reset and rebuild figured the mess out. I took it on a trip and I came home to charge it and it no longer recognizes the Zen. Windows says its an unknown device and it wont even charge. Its low on batteries right now. Ive tried to reinstall the software and what not. The properties say its not working properly and has something to do with the drivers... I thot a reinstall would help but I got nothing. If anyone could lead me towards a solution Id really appreciate it. I really like the Zen Vision M and wanna get it working again. Thanks...

my sister is having a similar problem with her ZVM. hopefully a solution is found soon. i heard that going into [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5530#M5530">recove ry mode [/url]might be helpful, but we havent tried it yet...in the meantime, i think we're just going to call tech support. good luck with your ZVM!

ZEN Vision 'Hardware Problem' error mess

Model No: ZEN Vision - PMC-HD0002
Error occurred as a result of a firmware upgrade.I can access 'recovery mode' &?have attempted several further firmware upgrades.It loads, rebuilds, reboots, starts then the 'hardware problem' error message returns.The device is currently stating, in 'recovery mode', that the following firmware is loaded v.42.0_0.0.9.I have removed all data (format all), run 'clean up' & 'rebooted' then upgraded firmware but with no success.?Any ideas will be greatly received & appreciated.

hi.
i have exactly the same problem.
did you manage to find any answer?
how did you access the recovery mode?
your response will be greatly appreciated.
thanks!

Zen Vision:M problem, NEED HELP!

My zen vision:m is starting to run slowly. It started right after my player froze and i reset it.Now its really slow and barely even switches screens sometimes.Right now its just a black screen with the keypad lit up.Whats wrong with it'sI NEED HELP!

johnnnyp wrote:
hi, i have a problem with my creative vision m. i wanted to watch a movie and it froze. i tried to shut it down but it wouldnt respond, and now is frozen. please help me if you can!
You know its kinda rude to derail XBenzinoFla thread with your own problems, make your own thread next time.
But to the both of you especially XBenzinoFla, try putting your ZVM in rescue mode and run scan disk to see if it hel
ps.

Please, I need help with this 60GB ZEN Vision: M Problem... ASAP!

I had to format my computer earlier this morning, and I have to do it again soon, but not before moving all my music files to another computer thanks to my flash dri've. Here's the thing now: My ZEN Vision: M decided to have a firmware problem when I really can't do anything. I have to Reload the Firmware (I believe), so I can update it with the new one. The thing is, I'm not sure if there's a problem here, as I tried connecting it with the USB thing, and said it found no hardware. Alright so... I try doing the Realod Firmware thing, but the firmware doesn't detect the player, and I've already hit Reload Firmware. Now I don't know what's going on with my ZEN and I can't check things out nor can I go install the CDs for the programs/drivers and whatnot,because I'm in a bit of a hurry. I can do it all tomorrow once I get home but I just wanted to know what I have to do, since it's pretty much been quite a while since I last did a firmware update and I don't remember what to do, anyway.
Anybody willing to help? I'd appreciate it if this wasn't ignored like all my other topics in the last year, where I got little to no help at all. But I have been grateful of those who have helped me before. It's just been so long, really...

When you connect the player use REAR usb port if desktop. If laptop direct connect to usb port NO HUBS. & At least 50% battery charge on the player. Boot the player in Recovery /Rescue mode then do a Format>cleanup Then connect to computer to see if Windows loads the driver or "sees" the player. If it does then disconnect it &? Open the firmware file & on the player choose reload firmware The screen on the player will prompt you to connect via usb? connect it. Now the Autoplay window may open DO NOT CLOSE IT (ignore it) The firmware file should see the player choose the upgrade & let it run. Good Luck

Zen Vision M Problem, help please A

Just got a Zen vision M, and its really pissing me off. I installed all the software, and plugged it into the computer. The blue light started flashing, and has been for the past 3-4 hours. I then tried plugging it into a wall adapter i have that has a USB port on it. thsi caused the screen to come on (shock horror!) and the charging symbol to come on in the top right corner. I left that for an hour, but to my display it did not charge at all. At one point it turned on and started playing music, but then turned off after about 5 minutes. Please help

You could try rebuilding - with the Zen turned on, press the reset button (at the bottom next to data connector) with something like a straightened out paper clip. This will make the Zen reread all the tracks and rebuild it's database. It'll take a few minutes. If that doesn't work, try a full reset - see http://forums.creative.com/creativel...p&message.id=3?Try "reboot" first, then "clean up". Good luck!?Jim

Creative Zen Vision:M problems :robotm

i just bought a Zen Vision:M and i installed the software like it told me to, only to find out that i can't transfer music or anything onto it.any help will be helpfulthanx,Frontline26

ya i dunno what it is, i plug it in and then it shows the hard dri've symbol on my zen but it doesn't dock, i have the software installed and that doesn't reconize it neither does windows media player

Zen Vision M PROBLEMS!!!!

So hoping someone out there can help.... I have a freezing problem on my Vision M 30gb. Basically, if the player is alreay on and I plug it into my PC, the docked screen does not come up, even though my PC?makes the connection noise as if recognising the unit. I have to turn the ZVM off, plug it in to PC then turn it on to get it into docked mode. I can then transfer files, etc. When I then disconnect the cable from the ZVM, the docked screen remains on the ZVM. only way of getting rid of that screen is to press in the reset button on the bottom of the unit. This is so frustrating as I have had the unit for a good few weeks (got it 2nd hand in immaculate condition - unit less than a year old) and it was working beautifully. I have installed the newest firmware, performed clean up, reboot, got newest software on my PC, installed all drivers, etc, as recommended on these forums, but still no joy!? Also, I have tried the unit on another PC, but exactly the same happens, leaving me to think that it is the unit rather than the PC. Anyone out there able to help me re-love this unit rather than leaving me dreaming of an ipod?!!!

Good luck!!
I'm having trouble with my Zen, but the thread was pushed off the board and I didn't get any help.
http://forums.creative.com/showthrea...mp=true#M94766

Zen Vision:M Problem, Not being recognised by computer tried everyth

My player used to be able to connect fine to my computer however now it doesnt recognise it at all. Windows media player is installed, I tried all 6 USB ports with no success and it doesn't appear in device manager. I have also tried on a different computer with th same results. This has only started happening recently. When I attempt to plug the player in it turns the player on, then turns itself off after the idle time kicks in. I tried fully reformatting the player, it still doesnt work and now i am left with an mp3 player without any songs on which I cant put any songs on. I have already tried emailing customer support but the page appears to be broken. I am getting mighty fed up with this as I don't have the money to fund a new mp3 player.
Any help would be appreciated,
Cheers,
Tom

having nearly the same problems with my ZEN V 2GB.
After first install the player is recognized normal but if i plug it off and on again to the usb cable it isn't recognized anymore.
In the device manager i see the zen but an error message that it couldn't be started (code 0).
things i have done: deinstalled and reinstalled software, got newest firmware, tried every usb port.
having media player on the pc. tried to return to an earlier version but i couldn't roll back.
as i see the problem might be the usb port or the software. for myself charging times are very long. took me 5hours to get it fully loaded. might be also the same thing.
creative support is hard to reach because the site seems to be broken. but i get a confirmation e-mail that it will take -3 days....i hope tomorrow there will be help

Zen Vision M problem (30

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