Zen Vision M Problem: Black Scr

Whenever I turn on my player I see the 'Creative'
and 'ZEN' splash screens but then the screens
disappear and the monitor is black. It's not pitch
black as it would be if the player was off, but
it's a blank screen and somewhat illuminated. The
blue button lights are also on as well as the
indicator light behind the power switch. The
player is stuck here and will not progress any
further nor will it turn off.
Upon resetting the player and entering recovery
mode I attempted the usual solutions to problems.
I tried formatting, cleaning and rebooting the
device and all of these yielded the same results.
I then consulted online support and downloaded the
appropriate firmware and tried to reload the
firmware. I erased it from my player and then
tried to load it but at the step where the player
is rebooted in order for the process to be
complete I end up with the same problem. The
player freezes in the startup process and the
firmware can never be fully loaded. I've tried
using other computers but the problem is
definitely within the player and not with any
computer.
I've tried the Creative Player Recovery Tool to no
avail. I get this: 'Cannot contact firmware
download site. This program will now exit.'
The player has never been damaged and has
undergone only normal wear and tear in the 4
months I have had it. My player is
past it's warranty but I'm not looking for a
replacement, I'm only curious if there is anything
I could do to fix this problem and extend the life
of my device. Thanks!Message Edited by Nediak on 08-6-200704:25 PM

Problem apparently solved: Last night, I downloaded and installed the free program, SUPER. My husband has not had a problem so far; been working beautifully! Ravenquille

Similar Messages

Zen Vision M - Problem with Scr

I place my Vision M on locked mode (power button towards the padlock symbol) and use the player for a while. Then when I want to change album or skip a track I will slide the power button back to the middle. At this point the screen does not display properly and it has a washed out grey look with lines of interference at the bottom. Sometimes I cannot actually make anything out on the screen. It does not affect the music and sometimes if I just put it back on hold and then repeat the screen will be perfect.
Has anyone else experienced this problem and should I contact Amazon or Creative? I am willing to put up with the crackling bug that quite a few others are experiencing but since the screen on the VISION :-) was a big selling point I'm not prepared to put up with this.
Don't know how much longer I can take the iFake jokes from my buddies!! ;-)
Cheers

I found the easiest way is to do it in Creative Media Source 5, highlight all the tracks in the album you want to apply art to, right click, go to "edit properties", click on the last entry on the bottom, "change album art" and assign the JPG of your choice, then update tags and the album art will show on your player, it has worked 00% for me so far.

Zen vision M problem wont work/turn on please h

Hi, I bought my dad an early christmas gift of a Zen vision M 20gb black mp3 player. I was using my zen micro mp3 charger to charge it because it was compatable so it was charging up the unit. After about 2 hrs i decided to turn on the unit and look at the functions of it. It played music and picture fine, but then i went to the video function and clicked play on the unit. The screen went black, and the battery bar in the top right corner dissapeared. The clicking sound from the scroll wheel was still working but nothing else was working. We tried turning it off from the swith up top but that didnt work, then we tried using the reset button thingy at the bottom and still no luck. What is the problem if anyone knows thanks for your information and input. The software wasnt installed on the computer or registered yet if that means anything.

I just got the Zen Version:M 30 GB for Christmas and after charging the thing for 6 hours, I seem to be having the same issue that a lot of folks are having ?It doesn?t seem to work when unplugging the device from the A/C charger?. I noticed that the device wasn?t charging and on the unit it was displaying an ?A/C plug? icon (means that the unit is fully charged and running of AC power) and not the ?battery / lightning bolt? icon as it should when charging.
The Fix:
Upgrade the device?s firmware. I was running ver. .0.xx (shipped with this version). After downloading the updated firmware for my Zen M to the latest version (.6.0), my device started to charge. I now see a battery / lightning bolt icon indicating that the device is now charging.
Firmware can be downloaded at:
http://www.creative.com/language.asp?sDestUrl=/support/downloads
Message Edited by rwdavis0530 on 2-25-200605:2 PM

ZEN Vision M 30GB Video Conversion problem: black scr

My husband cannot display any video on his ZEN Vision M 30 GB. Any video converted comes over with ONLY audio, black screen (? no video display )This happened with the original firmware and software. I updated firmware and did all available software updates; no change. I had a previous ZEN Vision M 30GB, which did not have any problem with video conversion and display.Are there any known problems with specific Media Player versions, or QuickTime ?which may be a potential cause of this problem?( I have heard that this product works best with Media Player 9. )Anyone had similar problems, or have any ideas?Thanks,Ravenquille

Problem apparently solved: Last night, I downloaded and installed the free program, SUPER. My husband has not had a problem so far; been working beautifully! Ravenquille

Zen vision:m problem.. doesn't turn on/black screen/

When I connect the zen vision:m to the PC, the blue light starts to flash, but the screen is still black. The PC doesn't recognise it so i can't access it either. I can't turn it on or anything..
help is appreciated!

Problem is solved. I tried to enter the recovery mode a couple of times but nothing happend. But after 5-20 mins the recovery mode screen suddenly appeared. I formatted and not it works again wooho

Zen Vision:M problem, NEED HELP!

My zen vision:m is starting to run slowly. It started right after my player froze and i reset it.Now its really slow and barely even switches screens sometimes.Right now its just a black screen with the keypad lit up.Whats wrong with it'sI NEED HELP!

johnnnyp wrote:
hi, i have a problem with my creative vision m. i wanted to watch a movie and it froze. i tried to shut it down but it wouldnt respond, and now is frozen. please help me if you can!
You know its kinda rude to derail XBenzinoFla thread with your own problems, make your own thread next time.
But to the both of you especially XBenzinoFla, try putting your ZVM in rescue mode and run scan disk to see if it hel
ps.

Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Zen Vision M problem (30

My mp3 was working fine, could ocnnect no problems and put videos and music on it ect, then all of the sudden one day i turned it on and it told me i had to rebuild it, i didn't think much of it cause this had occasionally happened to me before..i let it rebuild and i went to look for a specific song and it was gone, i looked for other recent songs i had added from the same artist and cd and they were gone too, along with some other songs. everytime i turned it on from there i got a rebuilding thing, then i tried to watcha? video about a week later and in my list of videos it said thata ll my folders had 0 files in it, but when i went to system info, it said i still had like 25 gigs or so of space taken up from all the videos, but it still had the oflders and info, but no video. when i connect my mp3 player to my PC, it days it is docked and connected, it charges, but my PC will not recognice it. i tried it on my other computer too which i installed the software on when i got it and it would not connect there either. basicly i cant connect my player to add new music/videos, all my videos are what seems to be corrupt, music randomly gets deleted, and i have to "rebuild" everytime i turn on my player. i tried the recovery program today but that too would not detect my player, and people told me when you hold down the reset button you can go into a recovery mode or something and that does not work either...what should i do? is there a way to fix this? or am i screwed and i just need to go get an ipod or something?

anyone can to help me?
i have formated my creative zen vision M .. and checked with kaspersky if i had viruses on my creative hard dri've !!
?----> nothing !
i have reinstalled all creative tools
when i copy paste a file on my "video files "
I have this message :?
The file type is not supported by this mobile device. If it is a multimedia file, you may be converted into a file visible through the windows media player before the transfer. do you want to ignore this files now?and when i use media explorer ----> sometimes i have this message " unknow mistake "?please help me to find a solution !!?thx

Zen Vision M problem, album art is not showing

I am embedding the album art into the ID3v2 tags, as i assumed that it would show up when browsing my albums. But the art is not showing up and i have no idea why.
I had another problem which seems that my Zen is reading ID3v tags, a lot of my music was not being recognised, even with v2 tags, and was only recognised when i filled in the v tags also. Does anyone have suggestions as to whats going on here? It is a Zen Vision M 30gb, with the latest firmware, and i use Tag & Rename to edit tags and add the art, Im also on Vista if that changes anything.
Thanks in advance.Message Edited by Ninjabachelor on 0-28-20070:20 PM

Hi Boxy !
For now, you can't zoom in the Album Art, but it can be a new feature on a future firmware. To hack it somehow, you have to mess around the system folder which is inaccessible...
ZenMaster2628

ZEN Vision:M problem selecting from the men

Just like the title says, I'm having trouble accessing any of the menus(photos,videos,extras, etc..) from the menu on my ZEN Vision:M. I've tried pressing the touchpad to select a menu option but no luck, I've also tried just pressing the "right" button to enter a sub menu but no luck. I can scroll up and down in the menu and if a song is playing I can also adjust the volume but its like i have no option to select. I downloaded the newest version of firmware by my model, I've tried formating the player but still stuck with the same problem.
Also, when in recovery mode I cant select any of the options listed in the menu.
I just bought this Device from DELL.com w/ Extended Service Protection but Im beginning to think I got a defecti've product.
If anyone could help with this frustration it'd be great
Thanks for reading.

I just contacted Dell and I'm returning for a refund. After several more attempts to try and reboot, relaod firmware to try and solve any problem with it I decided to call it quits and just chalk it up to a PoS mp3 player. I have had a 20g Samsung player for 3 years now and have had no problem with it at all. The only thing is that its not compatible with subscription services such as Napster to Go. I think I will look into a new Samsung or something else.
Good Luck

Zen Vision M Problem

Hi there,
I bought a Zen Vision?M 30gb a few years ago and since then i havent used it for a while. When i came round to using it again it wouldnt charge via mains/usb. It would only start up when the mains was plugged into it and i had like a charger sign at the top right of the screen. I left it charging for the night via mains but still no charge. I looked up on the internet and i had to update the firmware but when i installed a new up to date firmware, it keep saying update failed. In the end i got the mp3 player in recovery mode and i formatted the hard dri've, clean up and also did reload firmware which was a big mistake. Now my computer (vista 32 bit) doesnt seem to recognize it, so i cant install a new firmware and the battery would still not charge.
I hope someone can help.
Thanks alot

having nearly the same problems with my ZEN V 2GB.
After first install the player is recognized normal but if i plug it off and on again to the usb cable it isn't recognized anymore.
In the device manager i see the zen but an error message that it couldn't be started (code 0).
things i have done: deinstalled and reinstalled software, got newest firmware, tried every usb port.
having media player on the pc. tried to return to an earlier version but i couldn't roll back.
as i see the problem might be the usb port or the software. for myself charging times are very long. took me 5hours to get it fully loaded. might be also the same thing.
creative support is hard to reach because the site seems to be broken. but i get a confirmation e-mail that it will take -3 days....i hope tomorrow there will be help

Zen Vision M problem! plz H

Hey guys... I know alot of people have been having problems with recognizing their ZVM's... and I've read alot of these forums, but I still need help. Here's my problem:
I bought my Zen Vision M and it immediatly worked. I threw a few albums in there... but I went back to it and it no longer recognized it. In the system it recognized it as properly working so a simple reset and rebuild figured the mess out. I took it on a trip and I came home to charge it and it no longer recognizes the Zen. Windows says its an unknown device and it wont even charge. Its low on batteries right now. Ive tried to reinstall the software and what not. The properties say its not working properly and has something to do with the drivers... I thot a reinstall would help but I got nothing. If anyone could lead me towards a solution Id really appreciate it. I really like the Zen Vision M and wanna get it working again. Thanks...

my sister is having a similar problem with her ZVM. hopefully a solution is found soon. i heard that going into [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5530#M5530">recove ry mode [/url]might be helpful, but we havent tried it yet...in the meantime, i think we're just going to call tech support. good luck with your ZVM!

ZEN Vision 'Hardware Problem' error mess

Model No: ZEN Vision - PMC-HD0002
Error occurred as a result of a firmware upgrade.I can access 'recovery mode' &?have attempted several further firmware upgrades.It loads, rebuilds, reboots, starts then the 'hardware problem' error message returns.The device is currently stating, in 'recovery mode', that the following firmware is loaded v.42.0_0.0.9.I have removed all data (format all), run 'clean up' & 'rebooted' then upgraded firmware but with no success.?Any ideas will be greatly received & appreciated.

hi.
i have exactly the same problem.
did you manage to find any answer?
how did you access the recovery mode?
your response will be greatly appreciated.
thanks!

Zen Vision M - stripes on scr

Hi, I'm new here. I bought a used Zen Vision M 20GB and it worked niecely for a while, then I left it unused for a month or so and when I recharged it and turned it on again the screen was striped, like every second line missing. Charging only helped make the striped screen?brighter. Also tried the reset procedure without effect. Now?it is?all faded?and flickering besides striped, even after charging. Can anyone tell me what's wrong? (Couldn't find this problem mentioned?in the FAQ or tip threads.)

The screen is going bad. Can be replaced. Google Zen Repair. If in the U.S. try http://www.gordonstech.com/

Please, I need help with this 60GB ZEN Vision: M Problem... ASAP!

I had to format my computer earlier this morning, and I have to do it again soon, but not before moving all my music files to another computer thanks to my flash dri've. Here's the thing now: My ZEN Vision: M decided to have a firmware problem when I really can't do anything. I have to Reload the Firmware (I believe), so I can update it with the new one. The thing is, I'm not sure if there's a problem here, as I tried connecting it with the USB thing, and said it found no hardware. Alright so... I try doing the Realod Firmware thing, but the firmware doesn't detect the player, and I've already hit Reload Firmware. Now I don't know what's going on with my ZEN and I can't check things out nor can I go install the CDs for the programs/drivers and whatnot,because I'm in a bit of a hurry. I can do it all tomorrow once I get home but I just wanted to know what I have to do, since it's pretty much been quite a while since I last did a firmware update and I don't remember what to do, anyway.
Anybody willing to help? I'd appreciate it if this wasn't ignored like all my other topics in the last year, where I got little to no help at all. But I have been grateful of those who have helped me before. It's just been so long, really...

When you connect the player use REAR usb port if desktop. If laptop direct connect to usb port NO HUBS. & At least 50% battery charge on the player. Boot the player in Recovery /Rescue mode then do a Format>cleanup Then connect to computer to see if Windows loads the driver or "sees" the player. If it does then disconnect it &? Open the firmware file & on the player choose reload firmware The screen on the player will prompt you to connect via usb? connect it. Now the Autoplay window may open DO NOT CLOSE IT (ignore it) The firmware file should see the player choose the upgrade & let it run. Good Luck

Zen Vision M Problem: Black Scr

Similar Messages

Maybe you are looking for