Zen vision M problem wont work/turn on please h

Hi, I bought my dad an early christmas gift of a Zen vision M 20gb black mp3 player. I was using my zen micro mp3 charger to charge it because it was compatable so it was charging up the unit. After about 2 hrs i decided to turn on the unit and look at the functions of it. It played music and picture fine, but then i went to the video function and clicked play on the unit. The screen went black, and the battery bar in the top right corner dissapeared. The clicking sound from the scroll wheel was still working but nothing else was working. We tried turning it off from the swith up top but that didnt work, then we tried using the reset button thingy at the bottom and still no luck. What is the problem if anyone knows thanks for your information and input. The software wasnt installed on the computer or registered yet if that means anything.

I just got the Zen Version:M 30 GB for Christmas and after charging the thing for 6 hours, I seem to be having the same issue that a lot of folks are having ?It doesn?t seem to work when unplugging the device from the A/C charger?. I noticed that the device wasn?t charging and on the unit it was displaying an ?A/C plug? icon (means that the unit is fully charged and running of AC power) and not the ?battery / lightning bolt? icon as it should when charging.
The Fix:
Upgrade the device?s firmware. I was running ver. .0.xx (shipped with this version). After downloading the updated firmware for my Zen M to the latest version (.6.0), my device started to charge. I now see a battery / lightning bolt icon indicating that the device is now charging.
Firmware can be downloaded at:
http://www.creative.com/language.asp?sDestUrl=/support/downloads
Message Edited by rwdavis0530 on 2-25-200605:2 PM

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