Zen Vision :M Recognition Probl

First of all please dont refer me to charge my Zen to full or look at the knowledge base because these arent the soloutions to my problem.
After i reset my Zen once when it wasnt responding, it failed to recognise that it was plugged into the computer. It charges and says its docked, but doesnt appear in my computer and media explorer simply stays greyed out. Windows Media Player doesnt recognise its existence either. After looking at the knowledge base the only thing of any interest to my problem was to look in device manager and unistall what it clearly stated as creative zen from the device manager list. After doing so i searched for hardware changes like prompted and ever since when plugged in, my computer tells me thats its found new hardware, listing it as a MTP Device and nothing more. In my Device Manager its listed as a MTP device and has a constant error mark over it showing that it has no drivers or software with it.
A reinstall of all the software included with the Zen hasnt helped and as i know no way of formatting the Zen without it being connected to the computer im stuck in a tight space.
Another fact is while it is connected it doesnt stay connected fluidly it constantly prompts the computer that its new, the on screen arrows are always moving round and the found new hardware bubble is constantly renewed.
Its a hard problem to solve and im a bit stumped. Any help would be appreciated.
Thanks.Message Edited by jonpoynton on 08-08-20070: AM

I've discovered a way around this mess!
It may be back to basics but its like starting again. Dont worry about reinstalling your software leave it all on format your zen by holding the power switch left and keeping it held there, place a paper clip or the like in the reset hole and you should aget a menu select format all.
WARNING, this will get rid of all your data.
When rebooting your Zen it will still have custom backgrounds EQing etc, you need to get rid of this by going to system / reset settings.
Now when you plug in your device it will come up with the formiddable found new hardware MTP Device. Gi've it a few seconds however and it will show, Your new hardware has been successfully installed and is ready to use. You can then open Media explorer/ sync manager etc and be on your way!
So im afraid the only soloution is to reset everything to the max and start again.
Hope this helps, i know alot of people have had similar problems.Message Edited by jonpoynton on 08-08-20070:46 AM

Similar Messages

MAJOR Zen Vision: M 30GB PROBLE

First, when trying to recover my computer after some problems, the software no longer worked with my ZEN. I didn't want to install another Service Pack and potentially lose everything else I had, so I just started using Windows Media Player to add music. No problem. Here's where the fun began.
The other night, while playing music, my player froze while shuffling to another song. I mean, it froze in the middle of shifting from one song to another. I had never seen that before. I was concerned when I saw it, but I figured I would just restart and everything would come back up. After it "rebuilt" the library, I was surprised (to say the least) to see that my player had reverted back to the original factory settings. Playlists, videos, pictures and music were all gone according to the player. Yet, when I went to MUSIC LIBRARY, all the albums were there but the artwork was gone. When you would play a song, the screen just read "Select Music to PLAY from the Music Library" as if no music was on the player. Very odd, but it can't get any worse than that, right? Read on.
After a couple of days of this, I finally decided to see what I could do to fix it. I connected the Zen to my computer, only to not have it recognized at all, and, freeze after 2 minutes each & everytime after I reboot/restore. I've found the XNJB program for my iMac instead of changing the whole system around on my PC, and it looks like this would work beautifully with the ZEN. Therefore, what I'm looking for is a way to completely reformat the Zen without the aid of a computer. I would use the new Rescue tool, but since my PC doesn't recognize it, that doesn't help me.
I fought it for so long, but Steve Jobs & Apple have finally won me over. I installed music on a friend's 80GB iPod and pretty much fell in love. I will miss the FM radio and voice recorder on the ZEN, but its a small price to pay for FREE SUPPORT (are you listening, Creative?) and tons of official & aftermarket accessories. Once all of my options are gone, and I have no choice but to turn to Creative for help, pay for their "support", send back my Zen, etc., I will purchase an 80GB iPod for what I paid for a 30GB ZEN Vision: M. Creative, I gave you a try, and I always support the underdog, but Apple's on top for a reason.
I've already paid for Creative's help which was anything but helpful, so I'm leaving it up to everyone out there. If anyone has any ideas on what I can do to try and recover this $300 paperweight on my desk, please let me know at: [email protected]
Thanks!
- garrett
[email protected]
PS - Should I get the 80GB iPod Classic or the iPod Touch? I know there's 0X the storage space on the classic, but the iPod touch has Wi-Fi web browsing. Let me know!
[email protected] Edited by gdizzle on 0-0-20080:9 AM

Warranty? You can sell it to someone too. Ebay might work!
I would get the 80GB classic. The touch doesn't have as much storage and I think the price is just ridiculous.
Good luck with your search!!
(did you contact costumer support to see if they could fix your Zen?)

Zen Vision: M freezing probl

My 30 gb Zen Vision: M has frozen twice now, where the screen completely freezes on one song and no matter what I press, nothing happens.
When it first happened, I simply let it die out of batteries and charged it up full and it was good...but this time, I did that over 5 times and still its frozen
I let it die out, then charge it to the fullest, turn it up, screen says "Rebuilding" then it goes to that same screen of the song where it froze...is there anything I can do here to fix the problem? I really don't want to lose my songs..

The steps to enter recovery mode can be found on top of the board.
Here's the link:
http://forums.creative.com/creativel...p&message.id=3
Message Edited by KokChoy-CL on 0-6-2008 0:23 PM

Zen Vision: M Charging Probl

I bought a Zen Vision: M six or seven months ago, and since then the player has been great, my only problem with it is it is notorious for freezing when I try to change songs. This happens rarely, but when it does I have to do a full system reset.
Anyways, the devise froze on me a few hours ago. I reset it, and when i tried to play it, it only had 20 songs out of my original 500+!! Naturally, I freaked out. I went on the Creative support site, and did a system cleanup because the player wasnt charging or being docked correctly (I figured I would just reload my music). When the cleanup was done, all my music was back! I then tried to dock it, but it wouldn't (and still wont) dock correctly. When I dock it, the player says that its charging (has the little lightning bolt symbol on the top right corner) but it did NOT have the large symbol in the middle saying that it was docked and ready to transfer music. I have tried this on both my laptop and desktop, but the both do the same thing. Both computers do not even recognize that it is there.
I have already sent in a customer support email, but I figured a forum post couldn't hurt either. If anyone has any suggestions, it would be much appreciated.
Thanks a bunch in advance!

Please help...anyone!!I love my Zen Vision:M, and up to this point it has been fantastic.... I really don't want to purchase a different player. Our whole household owns various Creative MP3 players, and I doubt I will ever switch to another brand, but I really need help in figuring out how to repair my Vision M!!? I'll be happy to take any suggestions!

Zen Vision:M Import Probl

I just got my new zen vision:M a few days ago and when I connected it to my computer it wouldn't pop up at all, even after I downloaded all the software from the CD's so I ended up updating the drivers which made it so the computer would actually detect it... But now.. I have a different problem, when I go to the ZEN Vision:M Series Media Explore and click " Add Media" and then add all the media I want on it then click next and then the import screen pops up and it just sits there.. Sooo I couldn't add any of my tracks or anything, however I did go to my computer and then went to " My Zen" and just copied and pasted some stuff but I still really want to know why can't I add music and files from the Zen Media Explore?? With my other zens it seemed a bit more convenient to import them through the Media Explore, I also tried going to windows media player, I believe I have version 0 or and my player can't be detected there either for syncing.
Thanks

i am not real smart about these things, but i just bought vision m and am running vista, i had many probs some like yours, when i called in they said you can't use the cd that came in the package, you have to install from the web site. first for the zen, then for the components ie: library? rec play for sure media explorer. etc. i suggust u contact zen, cause i am not sure at all if this applies.

Zen Vision:M Recognition Prob

I am using WMP, XP SP2, and every time i try to connect the Zen to the Computer it Recognizes it, Says found a new MTP Device, and trys to install the drivers for it. Every time Windows trys to install the drivers I get an error that says the system can not find the file that is needed to install the driver. If anyone could show me what file i need to download or send the file to me vai email I would greatly appreciate it. Unless there is an easier way of fixing it, I would like to know that way as well. Thanks

From the thread here: http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=75634
When the manager asks for driver installation:
-- Choose "No, not this time" when it asks if you want to connect to Windows Update
-- Choose "Install from a list or specific location"
-- Choose "Don't search. I will choose the driver to install"
-- At the list of hardware types, choose Uni'versal Serial Bus
-- If no drivers could be found, choose "Have Disk"
-- Browse to the following location and choose "c:\Windows\inf\wpd0.inf"
NB: If you can't see the inf directory in your Windows folder, you need to show hidden files and directories. You can change this by going to Tools>Folder Options>View>Show Hidden Files and Folders
-- Select the bolded driver (it should be a MTP driver)

ZEN Vision:M 30GB Probl

At work, I tried to listen to music, but my headphones were busted, so I turned my ZEN off and set it down. About 5 minutes later I looked back at it and it was still on, but all the menus were blank. I tried turning it off again with no success. I used the reset button, and it brought me to the recovery menu after the ZEN logo was on the screen for a few minutes. That happens every time I try to restart it or turn it on or off. I used the menu to erase the firmware, and now that I'm at my computer, none of the Creative programs recognize it, even though my computer does. I've tried to update the firmware with the installer, but it won't let me because it doesn't detect the device. I've tried all the tutorials I could find on this site and none of them worked. Any help would be appreciated.

No idea on the problem but still, try formatting it.

Zen M Computer Recognition Probl

I've done searches and have tried to do things that people have suggested to fix the problem but I'm having no luck. The problem i'm having is that everytime i connect to my MP3 player to the computer USB port, it does absolutely nothing. All it does it turns on my MP3 player. About a week ago i've never had this problem. I'm using the same computer and everything else. I've used the Mp3 player on several computers, would this cause a problem? I can't seem to figure out why this is happening. My computer doesn't even see it in "Device Manager". Are these things under any kind of Creative warranty? I bought it about 7 months ago.

This solution worked for me but you have vista so hopefully it does it...
read these threads:
http://us.creative.com/support/kb/article.asp?l=2&sid=9287
http://us.creative.com/support/kb/article.asp?l=2&sid=0053
Try this thread if the previous do not work for you:
http://forums.creative.com/creativelabs/board/message?board.id=pmc&message.id=7923&view=by_date_ ascending&page=
Dl the 3 drivers that "DM" kid listed and DL the fixup thing.
the fixup link he provides no longer works so use this link:
http://www.delldjsite.com/forums/att...tachmentid=462

Zen Vision:M 30GB recognition problems...Big t

Hi, 2 days ago i ran into a problem with my Zen. I had to charge it, as the battery was low and had to put some new music on it.. I plugged it into the USB port on my Laptop, where all of it's software is installed. The Zen wasn't recognized. Instead of the charging screen it normally started up with, it started up with the play screen(the screen it shows when a song is playing). I looked at the battery icon in the top right corner, and it wasn't doing anything. I turned the Zen off and started it up again. Nothing changed. I restarted my computer. Nothing changed. I shut down my computer and started it back up again. Nothing changed.
I took it to my desktop computer, a Compaq, and tried it there. It worked, but not how i was expecting it to work. The battery icon started flashing with the little lightning bolt, acknowledging that it was charging. But the play screen was still there. The odd thing with this is, i left the player to charge for several hours. When i came back, the Zen was in some form of idle shut-down. The screen was black, except for the battery icon with the lightning bolt. Oddly enough, he battery bar hadn't filled up anymore than when i left it. Upon unplugging the player though, the Zen turned off. When i turned it back on, the bar had filled up more. It wasn't fully charged though.
I plugged the cable back into it, and this time, the battery icon WASN'T charging. It just had the play screen on. It wasn't doing ANYTHING this time. Frustrated, i went out and bought the wall charger, and now i have a full battery. But it doesn't solve why my computer won't recognize my player.
Today, i un-installed the software that came with the player and re-installed it. It didn't do anything. I installed the software on my desktop computer, and THAT didn't work either. So i came to the website here and used the trouble-shoot guide. That didn't help, and this is where my problem differs from the other posters here who have recognition problems:
Back to my laptop: I have Windows Service Pack 2. I installed Windows Media Player . I went to the Device Manger, like the trouble-shoot guide said to. The kicker: Windows Portable Devices is NOT, i repeat NOT in my Device Manager. Neither does the Creative player either. I clicked on "The player does not appear in Device manager". That link showed me a diagram of a desktop computer, so went back to my desktop computer. I did everything above mentioned, and Windows Portable Devices is not in the device manager of my desktop computer either. Further reading the trouble-shoot guide, i could NOT locate "Other Devices" or "Unknown Devices" in my Device Manger on either desktop or laptop. There's nothing "Creative" related or "Zen" related at all in any of the Device programs.
I don't know what to do. All of the trouble-shoot guides don't discuss my issue at all. Everything is "If an MP3 player is reported working properly in Device Manager, but it is not detected or listed in Windows Media Player or Creative Media Explorer..."
Mine isn't even detected in Device Manager. My Device Manager has nothing regarding my Zen or Windows Portable Devices.
I'm thinking about messing with it in Recovery mode, but i don't want to erase everything i have on here, just to have my player still not work. I'm going to try messing with this at my friend's house to check the cable and the player there too.
But any help regarding my situation would be greatly appreciated. This is driving me crazy.

I tried my uncle's Zen Vision: M 30GB on my laptop and strange things happened. My laptop recognized the player as an unknown device and said i needed to install the MTP driver. I did that, and upon doing so, my laptop recognized my Uncle's player as a Portable device, allowing me to transfer songs to his player. But it STILL doesn't recognize MY player. Email support says i have to send it in for repairs, but i don't know...
Any luck with you?

MediaSource Recognition Problem? (Zen Vision:

OK, I had a Zen 20GB for the last year and I loved it to bits. Worked great, but just before Christmas it fell in some water and died . I replaced it with a 60GB Zen Vision:M and didn't mind too much because I had less than GB of space left and would have had to replace it soon anyway.
Now onto my question. With my Zen 20GB when I used Media Source (I think v.3 came with it but I can't remember) it would let me search my Zen and edit tracks in it. The search function was IMO fantastic, especially with a music collection as large as mine. Now when I connect my ZV:M it connects fine. I've transferred plenty of music without bother using Windows Media Player.
However, when I open Media Source (both v.3 and v.5) it doesn't give me any option to explore my Zen like it did when I had my 20GB. I can still explore it using the Zen Explorer, but since this doesn't let you edit the properties for several tracks at a time I find it very frustrating.
Also, if I chose to "Transfer Music", "Transfer Playlist" or "Sync Music" in Media Source I get the message "No Creative mp3 player is detected. Please connect your mp3 player and try again."
Now, I know it's connected since I can explore the contents fine in Zen Explorer and I can transfer to it using WMP. Is there something I haven't installed correctly that is stopping Media Source from recognising my player? It just seems strange since it seems to be the only application not working for it.
Thanks for the help (and sorry if this has been covered else where. I searched but couldn't find anything).

You must also download and install the corresponding MediaSource plugin for your MP3 player in order for MediaSource 5 to detect your MP3 player.

Zen Vision M 30Gb Install Probl

So I just got my Zen Vision M 30Gb today and I plugged it into my computer. It started charging and then my computer finally recognized it and tried to do the normal driver install, but for some reason it doesn't seem to have completely installed the drivers. So I unplugged it and tried it again, but it did the same thing once again. Is this normal? Is there anything I need to do? Or do I just need to wait till the Zen is completely recharged then unplug it and replug it back in? Any help is appreciated guys. Thanks!Message Edited by NslMatt on 03-0-200709:35 PM

are you using Windows XP?
Ever tried to install the included software before plugging the mp3 player to your PC?

Zen Vision M 60GB Player recognition w

Hello everyone. I have a Zen Vision M 30 GB player that I've had for a year and love it, so I recommended the product to my boyfriend. He received his 60 GB player in the mail today from amazon.com. Problem: Neither Windows Media Player NOR the Creative Media Explorer recognize the player. My 30GB player is instantly recognized on his computer with his cable, and on my computer with my cable. His player is NOT recognized on either machine, with either cable. Because the 30GB is recognized, I've ruled out faulty USB ports or cables as a problem. BUT...he did plug his in and charge it up, and while it was charging, about 0GB of his 30GB music collection was transferred to his player, with no particular rhyme or reason, and no direction from him. Obviously, at one point, it saw the player or it wouldn't have been able to transfer the music that it did. Both computers in question are running Windows XP SP 2 with all current updates applied,?He has emailed customer support, but it's Friday night and we aren't hopeful that we'll hear anything before Monday. Any ideas in the meantime? I searched for an updated driver, but none were posted on the web site. Any help or suggestions greatly appreciated!?~Val in IL

for new zen vision, you need to charge for 5+hrs in order for PC to recognise itdo you have a charger, it will do a better job

Zen Vision : M - Album Art not displaying and other probl

Hi,
I bought a Zen Vision : M from Hong Kong last week and of course the first thing I did when I got home was install all the software that came with it and started uploading songs.
The player is great and I love it but there are just two annoying little things.
Two problems I encountered.
. I uploaded the album art using the Media Explorer by clicking and draging the JPEG into the explorer as instructed, sometimes the album art shows on the player and for some albums, it just won't show on the player, however it shows correctly on the explorer. Has anybody else experienced the same thing?
Is there going to be a new firmware to fix that?
2. Sometimes after closing all the Creative applications and explorers, it still does not release the player. It still saids that it is docked. I have to either shut down the computer or manually pull the USB cable out which is something I don't want to do if it is still transferring information between the player and the PC... In the next firmware, there should be an option to undock the player.
Also the website claims to have all these accesories such as the docking station and leather case for the player but I cannot find any online store that has it!?! I have searched the Europe online stores and Asia online shops yet I cannot find it. Where would I be able to find it's As I am always afraid that the connector that comes with the player will break as it feels quite fragile.

The undocking issue are you sure the arrows are still moving. I made that mistake when I first got the vision M. I thought it was still updating.
The arrows stay still when you can remove the Vision M and kinda rotate, actually move when you are tranferring songs.
Looks similar.
As for the album art ill try that today and get back to you.

60GB Zen Vision: M probl

My screen went black after I stopped using it. I quickly grabbed a toothpick and hit the reset button to see if it would fix itself up, but as it starts up, when the screen that says "ZEN" goes up, it freezes, and my hard dri've starts making weird, but small noises. Soon, the Recovery Tool came up, and I hit "Reboot", but it froze again at start-up. When the Recovery thing came back up again, I heat "Clean Up" just for the hell of it. I was listening to some music minutes before it happened, then I went to my computer to listen to some music and whatnot. When I checked it, it was like how I mentioned earlier.
It just finished cleaning up, and then I hit Reload Firmware, so now when I reboot it, it says Firmware Problem. What do I do now? Kinda new to this. :\
I'm very careful of my Zen Vision: M, only time I've had a problem with it was when my 7-year-old cousin used it without my permission, and it tripped, but it only went, bottom first, nothing too serious.
Please, for the love of God, help me out with this. I haven't even had a whole month with the thing, and I have no warranties nor anything.
EDIT: I downloaded a new firmware, and that seemed to fix it. Weird... I got this fixed and all, but can anybody tell me why this happened in the first place? Thanks.Message Edited by jc_352 on 09-0-2007:6 AM

ok, update. My player has now switched itself off and nothing will do anything to it, not the power button or connecting it to the computer. Trying the recovery tool simply gives a "player not connected" message, even though it is.
When I do connect it, there's a little flashing blue light under the power button.
...help?

Zen Vision: M 30GB...proble

I had just?installed my Zen Vision: M and everything was working as it should. I then attempted to transfer almost 900 songs. It was taking a long time, but it was working. But, then it just stopped transfering. A good 600 songs were successfully transfered over to my player. The Creative MediaSource organizer froze up. Then my computer froze up. I restarted my computer and tried to transfer the rest of the songs. It wouldn't work. My computer detected that my Zen Vision was plugged in, but when it came down to transfering songs over nothing would happen. I mean nothing!? My Creative MediaSource kept acting up and nothing would work anymore. So, I uninstalled everything. Then I re-installed it, thinking that it was the mediasource.
Nothing works. I have been at this for over 6 hours...does anyone have any suggestions? Please?

reset your player, format it etc.

Zen Vision :M Recognition Probl

Similar Messages

Maybe you are looking for