Zen vision M stuck at recovery mode scr

i was having trouble transferring songs onto my player so i followed the instructions on the website about updating the firmware. when i rebooted the player (because it, of course, froze) it took me to the recovery mode and now its stuck there. the player does now say version .62.02_0.0.23 but when i try to do anything in the recovery mode, the screen will flash "firmware problem" then go back to the recovery mode. what do i do now?
thank you

Support told me to reformat, however that gave me the message "Harddisk Problem", so I ended up having to send it in for repair. Hopefully yours will work.

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    http://storeyourpicture.com/images/s...lectronics.jpg

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