Zen Vision M...USB Device Not Recognized

My Zen Vision M 30g?is no longer recognized by my computer. I get the following message: "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I haven't changed anything on my computer (Windows XP Home Edition SVC Pak 3), so I don't know why it would not recognize my player all of a sudden. My zen still plays and charges using the portable charger, so it is still usable; however I can't change anything on the player. So far I've tried disc clean up, changing USB ports and plugging it into another computer (got the same message). I haven't seen anything on the bulletin board about "malfunctioning." Does this mean my zen is done?

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd one in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.

Similar Messages

My Zen Micro Problem--USB Device Not Recogni

I'm terribly terribly sorry if this question has already been answered, but I tried searching through the forums and found no solution to my problem. Although my Zen had worked fine for a few monthns (aside from the loose headphone jack grr), my computer recently doesn't recoginize it. When I plug it in, a yellow box that says "USB Device not Recognized" pops up. I tried plugging it in other slots but I still get the same message. I even tried it on another computer and it still wasn't recognized. I repeatedly unistalled/installed the software and drivers from both the cd and website. I also uninstalled the MTP but now I don't know how to install it again. I even reformated my Zen. Oh, and I'm using WinXP. Is there any hope for my Zen? Suggestions will be greatly appreciated.

So you were on the v.2 firmware? And now you've switched to v. Or did I read that incorrectly?
If it ceased to recognize your player using v.2, you might want to try uninstalling the player from your USB port (you can do this through the system manager). If you're receiving this error message using v., then try unistalling the player driver from the USB port (again, in system manager), restart your computer, then reinstall the driver. I've had to do that a few times for my digital camera. If that doesn't work, you might try contacting tech support.
Good luck!

Zen Micro #2 - USB Device Not Recognized / Malfunct

Hello again, all -
I am now getting the error of "device not recognized" / "device has malfunctioned" when I plug my Zen Micro into my PC (running XP SP2).
This is actually the second Micro that I've had, with the first one returned (through Newegg.com) for exactly the same problem. That first one I actually went as far as wiping off my old OS and re-installing (thinking that I had just hosed up the USB drivers somehow), but I still got the same error.
After replacing the first Micro, I got my new Micro in the mail and it has/had worked beautifully up until today. The only thing I did notice was that it did not seem to like working side-by-side with my Microsoft IntelliMouse Explorer 2.0, the system apparently confused the two. As soon as I'd plug the player in, the mouse would behave strangely - sporatically moving and then stopping, before just stopping all together. Reverting back to an old PS/2 mouse during times of transfer would solve the problem.
I am now getting exactly the same old malfunctioned/unrecognized error with XP with my Micro. I plug it in, and the "charging" symbol shows up and freezes in the top right corner of the player's screen (it's not flashing as it should be). The player is completely frozen. At the same time, the XP error box pops up in the bottom right corner of the screen.
Things I've tried:
() Zen Micro disk cleanup - with no effect
(2) Registry clean up - deleted all instances of my USB mouse, the Zen Micro itself, and all "UNKNOWN" located in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00\Enum\USB - with no effect
(3) Removed / re-installed the Creative Jukebox Driver (with new June 05 version) - with no effect
I am not about to format my PC all over again since this problem is identical to my previous occurrence on my old player, and I believe it will do nothing.
I have no other PC here at home to test this with on another PC, perhaps I will take it into work with me tomorrow.
USB is a truly crappy protocol, but I'm going to have to put most of the blame on Creative here for what I see as probably the worst technical support I've ever experienced. The lack of support for this product is incredible, with voodoo-like "try this, in this order" suggestions that are nothing other than a shot in the dark by them.
Such a shame - this is a great player when it actually works, but it looks like my players from them might be batting 0 for 2. Definitely will think twice about buying their any of their follow-on products, as yet another "next generation" of players is just around the corner.
Any suggestions as to what I should do? It's looking like a hardware (Micro) failure to me, as upon attempting communication with the PC it immediately freezes (while my other devices work beautifully).

Did you try the player on another PC? This will narrow down where the problem is very quickly.

ZEN MICRO PHOTO USB DEVICE NOT RECOGNI

help !! i am also having a problem similar to your and just about everyone elses on here. I just purchased a zen microphoto for xmas a month ago and it has been a nightmare . it has worked for about a month perfectly then it ceased to be recognized by? my Alienware area 5 desktop system which previously recognized it fine. I took all of the steps and scanned all of the forums then realized that after uninstalling my windows media player and rolling back to 0 it began to be recognized again. well then surprisingly and maybe not so much so after looking at so many of the post of these forums. Well I have taken so many steps to try to get my ZEN MICRO PHOTO to once again become recognized by my computer? and yet again all efforts have been fruitless. I reformated my ZEN MICROPHOTO?and now when i plug it in a small window pops up at the bottom stating that the USB DEVICE IS NOT RECOGNIZED . I then cannot upload new firmware and can in fact do absolutely nothing but gaze at the player which boots up then fades to black while my pc sees my player as an unknown usb device. I even reformated the pc for the sake of the player , cutting off the nose despite the face in other words and still no dice. I have windows xp service pack 2 , all updates and bios up to date. My pc is only 2 years old and have a lexmark printer? a mouse and a keyboard attched to it , none of which create conflict. Even after reformatting my pc i made sure my player was one of the first peripherial devices connected and all to no avail. I think this is a disgrace that such a compnay as CREATIVE cannot put foward a quality product. Does anyone out there have any solid suggestions on how to fix this proiblem if so they would be gretaly apprecaited. ThanksEdward

vacantmind: You might also want to make sure that you get the latest drivers and software as follows:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2. and 3. (the player must be connected for 2. to verify you have a Creative product).
Also an important test is to install the drivers and software on another PC, say a friend's, and see whether you have the problem. If you don't, then the issue is with your PC, or a compatibility issue with the player. If you do, then there's something wrong with the cable or player.

Zen Micro 4GB - USB Device not recogni

I've always had a hard time trying to get my computer to recognize my mp3 player. I'd have to connect it multiple times in order to get my computer to see it. Now it just doesn't work at all. I've reinstalled the mass-storage device driver a few times, as well as the zen micro drivers that came on the CD and from the site. I've tried with default firmware and I've updated the firmware. None of this works. I'm hoping someone here can help me out. I'm almost positi've it's not my USB settings as my external hard dri've works fine when I have the mp3 player disconnected. Whenever I connect the player everything messes up and isn't recognized. By itself the player actually freezes and I have to take out the battery for it to reset itself.
Windows XP
PCI to USB2.0 card (i've tried reinstalling this many times as well).
Any help would be great. Thanks

vacantmind: You might also want to make sure that you get the latest drivers and software as follows:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2. and 3. (the player must be connected for 2. to verify you have a Creative product).
Also an important test is to install the drivers and software on another PC, say a friend's, and see whether you have the problem. If you don't, then the issue is with your PC, or a compatibility issue with the player. If you do, then there's something wrong with the cable or player.

Zen Extra "USB Device Not Recognized" ??? HEL

Hi all,
I had a MPIO 20 gb MP3 player wich was stolen. No biggy, I took advantage of it and upgraded to a Nomad Jukebox Zen Extra 30gb. It look and feel nice and the navigation seems really easy. Where it gets more difficult is the "simple" pluging in!!! No matter wich USB port I use on my PC, I always get the "USB Device Not Recognized" message. Front port, motherboard port nor soundcard port (Audigy2) dont work.
Any advice, I really need help here!
Thx for your time,
Jacq
Montreal, Canada.

I just bought a Zen Micro and had the same problem, the issue is with the USB cable. I had an extra cable from my digital camera and using it, the Zen Micro was recognized immediately. I've seen the issue posted here by other people too. You could try to return the player and chance getting another one with the same problem. If I didn't have a spare one, I would have just picked up a new one up at Radio Shack or Best Buy...
Message Edited by rwilkins08 on 2-24-2004 0:07 AM

Zen Sleek Photo gets USB DEVICE NOT RECOGNI

I have ZEN Sleek Photo which i use for about a week now.
Today I connected the player to the computer and got
"USB DEVICE NOT RECOGNIZED" window in Win XP
and the Zen Photo froze.
Disconnected it, reset it using a pin, then turn it on and it's "re-building library"
It works good as a player but i can't connect it to the computer.
Tried restarting the computer, restoring the windows to a previous day, connected to all possible USB ports nothing hel
ps.
Hope for an answer
Thanks in advance,
Danny
UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
2:44 AM : After 30 minutes of trying to fall asleep with no success turned on computer and connected the Zen... Didn't have much expectations, but IT WORKED! IT REALLY DID! WINDOWS FOUND THE DEVICE CORRECTLY AND EVERYTHING IS WORKING NOW!
THANSKS FRED!
Danny

"USB Device Not Recognized. One of the USB devices has malfunctioned..."

I'm running Windows XP with external hard drive. When hard drive is connected, iPod will not sync and I get message stating "USB Device Not Recognized. One of the USB devices has malfunctioned..."
When disconnect the external drive, he iPod appears in My Computer. However, iTunes is on external drive; therefore music is not syncing onto iPod. I've attempted the 5 R's as well as searching for iPod in Device Mananger. When iPod is conncected, it is listed in Devce Manage as "Unknown Device."
I've changed drive letters on boh iPod and external drive and get the same message. Please help.

QRe: Zen MX Causes "USB Hardware has Malfunctioned" Msg from Windows XpyUhh, Yes.
I used to same cable to attach my Motorola Razr and the computer correctly found it and identified it as such.
I also tried another cable (brand new) same thing.
I went to recovery mode and did a "CLEAN UP" but no dice.
I also got my I.S. tech guy to look into it and on the USB page it say "UNKNOWN DEVICE"? when he tried to delete it it did not help, it just reappears as "UDVC"? Also in looking into it it seems to have no drivers.
He came to this site and tried to do somethinm through here but it did'nt work.
Now in listening to it last night it began to 'skip' or what I call 'HICCUP" terribly. Where a song starts and stops, during the middle of it. ? It's always done it a little but it has been getting more and more common and now? It's WAY worse about it.
It has never been dropped, or nishandled in any way. I bought the clear hard case to protect it. And only has about 300 songs on it. Never used for anything else. No vids no pics, nothing.

USB Device Not Recognized

Operating system: Windows Vista
Error: USB Device not recognized
While actively on the computer, we suddenly got a message stating that the USB Device was not recognized. The only thing plugged in to the USB port was a mouse. Tried all the ports, same message. Tried another mouse, same thing. Tried a thumb drive, and low and behold, 2 of the 3 USB ports worked. Tried a URL from MS which is supposed to help with this exact problem and possibly fix it: http://windows.microsoft.com/en-us/windows-vista/Tips-for-solving-problems-with-USB-devices
This didn't work.
Contacted HP support and they wanted me to restore back to a restore point as well as updating my BIOS. After searching the issue more extensively using Google, I found that several people said to do this:
Shut down the computer
Remove the power plug
Remove the battery
Put the battery back in
Power up the computer (without the power plug)
This forces a hard reset.
Almost as if by magic, the problem disappeared. A much simpler and less technical solution to the problem than what HP recommended!!!!

Hi @yani1015,
Welcome to the HP Support Forums! I see when you were installing your HP Printer you got a message on your Computer saying 'USB Device not Recognized.' To better assist you can you leave me with the following information:
1. What is the Exact model of HP Printer you are using?
2. What is your current Operating system, Windows or Mac and which version?
3. Were you able to install the printer?
4. Did you plug in the USB prior to the software prompting you to?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

USB Device Not Recognized issues

I have a Qosmio X505-Q860 and I've been getting the 'USB Device Not Recognized' error constantly for several months. I've never plugged anything into any of my USBs and the error is now causing a nice Blue Screen (which happened about 4 times yesterday within 1 hour). I've tried uninstalling the problem USB hub but it keeps telling me that it failed to uninstall (I'm on my administrator account when doing this). How in the world do I get rid of this so my computer stops crashing and driving me crazy!?
Edit: I should also mention that everything is up to date (I check often and checked just now).
"A stopped clock is still right twice a day."

I suggest trying another USB cable. If you are positive that your cable is not the issue then try resetting the iPod and booting into disk mode (Hold menu+select down until Apple logo appears. Then hold menu+play/pause down and the iPod will go into disk mode, see if the computer recognizes it then. If that works then their is either a software issue on the computer or a firmware issue. Worth trying to restore but backup all your iPod's files first!

"USB Device Not Recognized" Bubble/ Ipod won't connect to Windows

Whenever i connect my ipod to my computer the ipod goes to "do not disconnect" and a bubble pops up on my computer saying "USB DEvice Not Recognized" i have switched it to all of my usb ports and unplugged all usbs except for my mouse at the same time. this happens 95% of the time. my ipod does charge while connected and it has only connected to itunes once in the past 2 weeks. im not sure if it is itunes because it started around the time i updated to itunes 7. since it is a windows bubble though i think it is a windows or ipod problem and not itunes. i have a dell that isnt great but works fine.
thanks for any help.
... Go TTU!

Make that two idiots. My roommate got a Sansa and I decided to try out the cable. Nothing happened. Now suddenly my nano isn't recognized by my computer. I'm glad I read your post, now I can stop looking high and low for a solution. Until this happened it worked good as new.

"USB device not recognized" when ipod plugged in???

(ipod mini 4gb)
When I plug my ipod into my laptop I get the message: "USB device not recognized." It says the device has malfunctioned!!! If I click on this error message it says my ipod is an unknown device and no drivers are installed for it???
It was working fine until a few days ago. If i reset it I can charge it up but that's all, it still does not appear in itunes or on my computer.
I've tried eveything on the help website but nothing works! Can anyone help?!
patriot 3050 Windows XP

ok my question is do you have a mac or windows based laptop
here is why and what happened to my ipod mini
my ipod mini was connected to my macintosh charging while i was using my imac and it came up with a system update 10.4.3 i installed it and finished installing it and afterwards my apple wouldn't recongnize my ipod mini or even display it one the screen i found out by myself that when the apple update got to the end of the update it installed new hard drive drivers but also installed the drivers on the ipod mini which locked out the mini's internal hard drive and my mini then stop responding it would play music and charge but wouldn't connect to the computer
so what i did to fix it was this
i went into utilites in mac os x tiger or any version of os x has this and selected disk utility you will notice that the ipod will appesr in disk utility but not on the desktop this is due to a recent system update driver that isn't compatible with the internal drive on the ipod mini so in disk utility just select format the drive in a mac os partition standard works the best it will then format the ipod and the ipod will apear in the desktop again but not as a ipod let me explain when you format the ipod using the disk utility it formats and even erases the firmware of of the hard drive on the mini so when you are done formating the ipod run the ipod updater to reinstall the ipod's operating system and presto your ipod will now work again
warning: i don't know how to fix this on a ipod in windows so if this is a windows based laptop you need to find someone witha macintosh to do this with sorry

USB device not recognized ... any help ?

Hey guys,
So i went to plug my iPhone 3G into my PC running Windows Vista and it comes up with the error message,
"USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."
Last time this happened I uninstalled the USB Root Hubs on my computer and when they reinstalled my iPhone connected, but it has happened again and this method no longer works.
I've tried restoring my phone, turning it on and off, i tried stopping my computer from turning off my USB ports but to no avail...its getting very frustrating because i can't sync my phone
ANY suggestions would be great PLEASEEEE!
Message was edited by: chris__robin

Try a different port and a different USB cable.

USB device not recognized - ipod video-help!!

when I connect my ipod video, I get a message "USB device not recognized", when I click, I get: "no drivers installed for this device". I have re-installed the ipod software, reset the ipod and re-installed itunes, just in case. I have been on this problem since Christmas. Any ideas at all, anybody?
dell Windows XP

I have this EXACT same problem. And my ports are definitely 2.0 USB. I've uninstalled and installed all the iPod, iTunes and Quicktime components at least 4 times. I've reset the iPod. I've read everything I can get my hands on... nuthin'... nada...
Can anyone help?

Zen Vision M...USB Device Not Recognized

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