[Zen Vision:M] videos only playing first 8 seco

I just got my Z Vision:M today, when I try to play videos that I transfered to the player, the videos only play the first 8 seconds. I updated to the newest version of the firmware and am still getting this problem. How can I fix this? Thanks.

Since you have had the player for a few years you may need to replace the battery. Also having it sit for a looong time without charging it does not help keep the battery in shape.http://www.batteryuni'versity.com/parttwo-34.htm Slipping the tip of a safety pin into the reset hole while the adapter is attached (difficult but doable). Does the charging icon show it as charging while connected? BTW 3 hours is not enough time to charge when it has sat dead for a while.. If it shows that it is charging power it down & leave it til the blue light by the power switch stops pulsing & the charging icon stops blinking.

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