Zen vision "operating slowly&qu

I got my 60gb vision for xmas and its been fine up until recently. I'm using windows media player with it because the creative software continually crashed my computer. Now it will only sync track at a time and then, although it says still syncing, nothing happens. If I stop the sync and try to start it again a window appears saying the device is operating slowly or is not responding. It suggests disconnecting and resetting but this doesn't help. When it happens the player crashes and has to be reset. Media player still recognises the player though.
Any suggestions?

I had the same problem with my Vision:M 30G, what i found out was that a lot of the tracks was put on the root of the player and was taking forever for things to come up, how i found this was i was tired of what it was doing and i walked away from it for some time when i came back some where around 700 tracks was on the root directory of the player not in any folders. Once i deleted them from there it started working just fine, however I then later found that not all the tracks transfer'd correctly into the music/folder, artist/folder and album/folder and i am currently manually checking every folder to make sure all tracks are there and if not replacing them into that spot. I assume that Creative used the folders so that it would load faster in the viewer with out having to load all the music on a player at one time. My Nomad Jukebox2 however show's all the music on it and the format at which it is shown in MediaSource Organizer is much better than the ZEN Vision:M I wish they would make the FW on the ZEN work like the ol Jukebox2. This maybe your problem and might not, but it was mine. I hope this helps

Similar Messages

NOT so happy CONCLUSION after all -- Installation of my ZEN Vision M (30 G

Sunday 2/3/06
Let's see, I had a problem with losing my AUDIO. Finally, I had to do a full re-install on my S.B. Audigy 2zs. I even moved it to a different PCI connector on the MB. After a full re-installation... sweet sound again.
As to the Zen itself, I keep having problems.... I am trying to update all the applications (C MediaSourde and C Media explorer) and even there I am finding problems.
When I download the upgrade file to my PC ([color="#ff3300">CMS5_PCAPP_LB_5_0_38.exe), and?try opening it, it HANGS... that's it... so I have not been able to upgrade it. And if I don't upgrade it, then I will have the same erratic behavior will all these applications. They work sometimes and sometimes they don't.
If I really force the issue, opent the explorer and the MediaSource, where I have my "library" of songs... and WHEN the ZEN is recognized by everyone (This is ramdon condition, sometimes yes, many times no), I am able to drag and drop some songs from my "library"?to the ZEN.... but I?still don't have a clear path to do this consistently... ?
Tuesday report 2/26/06:?
[color="#ff0000"](I?don't want anybody to get the ideal all is well now... I thought it was... Yesterday, but not today)
Today I?was able to?to Rip a couple of CDs and "transfer" them to the ZEN. Some of the songs?have noises?though... I don't know what causes that. But the applications are still buggy, they don't work consistently all the time. I just "sense" something is not right with my PC.
[color="#ff0000"]No only that... This installation knocked off my Audio!... even though I have a Creative Sound Blaster Audigy 2zs platinum! (Audio Card)... So I have NO SOUND right now?and therefore I can not use WMP-0 to rip cd's because it tells me I have not audio and I am not in the mood to deal the WMP now. So I had to use the Creative MediaSource 5, to do the ripping and the synchronizing. It did the job ok, except for the noise...
I tried everything to re-install my Audio. Tried the latest dri've...Nothing. Went back to my old one (before this installation) and it DID NOT work either!? Amazing how complicated this has become....
Monday report 2/25/06: I did not do much on the Zen today. But I did notice the WPM 0, still goes crazy (crashed) when trying to find the Zen. The WMP0 crashed today once. Also, there seem to be some conflict among certain programs... It almost seems as if more than one applications is biding for the Zen when they see it. (i.e. if the WMP is open and try opening the Creative Explorer app... it will not open... but only until I close the WMP...then the apps springs up just like that. That's it. - Good night.
I SO, IT seems like I am not out of the woods yet... I wonder if I ever will.
?
Quick Tips (I see people asking the same questions)
If your ZEN seems "dead" then you need to RESET it. How? insert a "clip" (or other sharp tool. Clip works best) in the hole for RESET, located at the bottom of the ZEN (by the "dongle" connector)<?
Connect your ZEN to a "USB-PORT" (not to a "hub")?A USB-PORT is located on your computer (the box). A "Hub" is a little box connected to one USB-PORTS and it "splits" this port into several USB-Connectors... ideally useful for "devices" that do not required lost of information or current (i.e. mouse, drawing table, keyboard, etc). Devices that required a continuous or heavy amounts of information (i.e. External Hard Dri'ves, Camcorders, Webcams sometimes, required an individual USB-PORT)<?Two things here:?- This link is for the original messagehttp://forums.creative.com/creativel...essage.id=7293?[size="+2"][color="#ff0000"]2- Happy Conclusion installing the ZEN Vision M (30 Gig)(I am writing this for several reasons. Mainly, because it was a difficult installation and I wanted to summarize the 200 or 300 steps/actions I did that led me to solve the problem successfully. I always do this when I have a difficult installation and then I save it for the next time I need it (i.e. changing computers). I certainly don?t want to waste all that effort. One thing I learned about ?technology? is hard to learn it but it can be forgotten so easily, if you don?t take notes.)
---------------------------------------
[size="+2"][color="#ff3300">What was causing the problem?
Two things:
First, problems with Windows and the computer itself.
Second, the Creative applications were horrible at first, they would not open right away and when they did? sometimes 5 or 0 seconds later? they would crash just by clicking on something? and so Windows kept giving me those Error boxes and I kept sending them to Microsoft?(I must have sent at least 00 if not more!) I was also having problems with my graphics, every time an application would crash, then all kind of weird graphics would take place when dragging things around. I also had problems at one time with my Anti-virus/fire-wall Icon going dark after several re-boots, so I had to kick it to get it working?. Oh well, I just want you to get a flavor for how bad things were yesterday.
When I first installed the software, nothing worked!... My computer was noticeably SLOWER and SLUGHISH? Actually I was worry about my computer itself because I have never seen it this bad!... I thought a virus the size of an elephant had gotten into the pc somehow, no kidding so I ran the anti-virus, anti-spy, just to make sure. Sometimes if you firewall is down, you can get viruses in an instant!... I hope you people know this by now. And if the firewall fails and viruses get in, is just at moments like these? when you are trying to get things to work and downloading stuff from the Internet and so on.
The computer was just sloooowww? sluggish?.. and crashy (new word?)?.
I must have rebooted my system from 40 to 50 times, and I am not exaggerating. At some point I even had trouble turning off the PC. There were like three time where it would just sit there in ?limbo? (hung/crashed), so I had to actually switch the?PC OFF on the back of the box, the only way to turn it off? And of course, when you do that, you can be sure you will have all kinds of interesting things when you try to boot up again! (like all kinds of funny displays on my screen, or Windows giving me the ?black screen and white text? asking me to choose a way to boot up, like ?boot up normally? or ?boot up using the last configuration that worked,? (I did this like?7 times all together).
[size="+2"][color="#ff3300">So how did?everything go?from ?so bad? to ?so wonderful?? I don?t really know exactly!
But I suspect three things happened:
- Windows sent me a couple of upgrades (I get them automatically)? I have NO IDEA what they were, but whatever they were, helped!
?2 - As I read and read, things began to come back to my brain. Especially a post reply that gave me the hint (Reformatting the dri've in the Zen) would finally let me ?transfer? my stuff to the Zen
?3 - An lastly, after I have ?cleaned, reformatted the dri've, got rid off the ?firmware? (not a good thing to do), Then I could not make Windows see the ZEN no matter what I did!? I did what worked before (connecting and disconnecting the USB cable from the white adapter (dungle?) connected to the ZEN). Usually when you do this, Windows being a ?plug and play? OS, it usually ?sees? when a new ?device? is plugged in one of the USB ports, or disconnected from a port, as well. In other words it ?recognizes? the device (connectivity) and if the software and driver are already install, the device should come ali've and work! That is the reason you always install the software and drivers first, and usually re-boot the system once, so that when you connect the ?device? (ZEN), it should work!
[size="+2"][color="#ff3300">Let me recap I what happened:
?- I installed the s/w and as I already said, it was horrible.
?2- The Windows updates, somehow were helping a little bit.
?3- I also downloaded the latest updates from Creative.com (downloads/upgrades). I downloaded the ?firmware? (the ?upgrade,? which is the OS=Operating System for the ZEN. Just like ?Windows? is to the PC) and other ?patches? for?the ?creative media source 5? and ?Zencast organizer? (3 updates). I am sure this upgrades helped some, as well.
?4- After trying so many times, I was finally able to open the ?Zen Media Explorer? (Icon looks like a picture of the Zen). When this opens, it shows you everything inside the Zen just like in the ?explorer? (nice). That meant I had connectivity! (good).
?5- Since I had ?connectivity? (access) to the ZEN, My next attempt was to ?transfer? some files down to the ZEN? but this proved impossible!... Somehow, at some?point, by accident (I?did not even notice it)? I was able to transfer ONE song to the ZEN, which gave me hope. After all, if you can do it once, you should be able to do it again. BUT, I couldn?t
?6- Then a nice lady?who responded to my first post, told me she had basically the same problems and the solution was to ?Clean and re-format? the ?Disk dri've?in the ZEN. She said that once she?did that, everything would sort of fall into place? and she was right!
?7- I unplugged the ZEN from the PC and read somewhere how ?to clean, reformat, upgrade or replace the ?firmware,? Not sure still, but it'ss something like ?resetting (with a clip) the Zen and holding the ?power? slide in the ON position? something like that, and that brings a special screen with 4 choices:
Clean<
Reformat dri've (erases everything!), <
Replace firmware (careful here!), <
Reboot. <
Then it'ss pretty easy?to do a lot of ?damage? in a few seconds!... ([color="#ff3300">careful here if you are not used to the sensitivity of the "touch-pad")In my case I did not care since I had not put anything there yet. I erased EVERYTHING!... (not a good thing). I should have been more careful and simply use option 2 (reformat the dri've). Chances are this would have been enough to transfer songs to the ZEN. But since I get crazy when doing stuff like this, I went ahead a cleaned everything.
?8- Then I realized I had erased the ?firmware. As you already know this is the ?heart? of the Zen. (like Windows to the PC). Finally I went to Creative.com/downloads and downloaded it (the full version). But if you remember in #3, I had also downloaded the ?firmware? upgrade as well. The reason this is significant, is, that when I finally recovered ?connectivity? to the ZEN, I? tried both files, but the one that ZEN accepted was the upgrade! (I found this interesting? since I would have thought the full version would have been the correct choice? see?... little things you learn.
?9- As I already gave you a hint in #8, once I had the ?firmware? ready to install, the system kept telling me it could NOT see the ZEN. I connected and disconnected the USB cable several times? rebooted the pc? this helps sometimes, but nothing!... FINALLY, I read somewhere, I should go to the ?device manager? and check what was going on.. ? EUREKA ? indeed I found the ZEN with a ?Yellow mark? on the side, which always means trouble. Basically, I used the ?uninstall? option (based of the principle that simply ?un-installing and installing back something? sometimes this works. In other words, the ZEN was ?stucked. So when I ?removed? It from the ?Device Manager? list (I don?t recall if I rebooted here? but it never hurts!), then all of the sudden? a little icon in Windows (on the small tray=bottom right corner (with the clock and Date),? acknowledged?a new deviced had been connected to Windows. (connectivity back again! Yeahhh).
?0- Now that had ?connectivity? (Big step), I could try installing the ?firmware. And as I already explained, the ?upgrade? was the one that ZEN took. As soon as you clicked on the file, a box opened and asked if you wanted to install the ?firmware. I said yes and voila!... The Zen started accepting it's and when it ended, just like a PC, the ZEN rebooted itself and I was able to see the familiar interface (the same folders as before) but not contents at all? empty!
?- At this?point?I opened the ?Creative Media Source organizer,? went to my ?playlist? and from there, just click and drag some songs and dropped them on top of the Zen Icon (just like dropping files in a folder). And yes, the files were finally ?transferred? to the ZEN. Unplugged the USB cable from the Zen (or the Zen does not play anything). The songs were there and I was FINALLY able to listen to them from the ZEN!... Wonderful. Oh yes, using the same technique (drag and drop), I put a wmv video and was able to watch it as well... Now I know why people rave about the little screen... nice!
?2- In the mean time, without noticing? Just like the nice lady?from the post said, everything seemed to have fallen into place!
?In Summary: The applications ( the creative programs=icons)?were opening normally and quickly now, and many of the errors I got before when clicking on certain things, disappeared. I am sure I will still find some problems here and there, but basically the thing works now the way it is supposed to.
?Just a matter of clicking, dragging and dropping items?into the Zen?.yes, that simple!
?Good luck!
[url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=7293">[/url]
Message Edited by em2253 on 2-26-2006:39 AM
Message Edited by em2253 on 2-3-20060:32 AM
Message Edited by em2253 on 2-3-200602:26 PM
Message Edited by em2253 on 0-02-200702:3 AM

[url="http://web6.streamhoster.com/em2253/ZEN/ZenDeviceManager.wmv]See Movie[/url]?Hi, take a look at the movie... hopefully I answer to your question is there. [b]Let me know if you can NOT see it... [/b]and I will send you a picture. [color="#ff0000"]and if you can see the movie, give me feedback on it. Did it look ok in your computer? (it changes with all computers depending on your setting and player!). [color="#ff0000"]Was the sound ok?I almost wish I had not titled this post as "Happy Conclusion." It was happy but only a day or two... then I started having other problems... unbelievable. So, If I gave the wrong impression, sorry!

Zen Vision M: Unable to charge. Nearly to give product back (forev

Hello,
I purchased a Zen Vision M two weeks ago. When I arri've at home I installed the software successfully and then connected the Zen Vision M to my USB poert on my laptop (Win XP Pro SP2) to charge it; no sign of life. No display activity and NO LED CHARGE ACTIVITY. I letf the ZVM an entire night to see if things changed, but no success. I've tried the following:
- Disable power saving on usb port: no sign of life
- Gave everyone permission on usb port: no sign of life
- Push reset button and the recharge: no sign of life
- Tried on a different PC: no sign of life
So I retuned to the shop and:
- We checked with a differnt cable and with a desktop on the shop: no sign of life.
I asked to change the ZVM with another one. Yesterday, after TWO WEEKS of delay (because the shop had to order since it was the last ZVM they had), I had the new ZVM. Result: NO SIGN OF LIFE once again.
Note that:
- my USB ports (of both laptop) works perfectly with other devices
- my usb ports have power: I have a USB PC Lamp, and a USB Optical Mouse and they works perfectly.
- I let the ZMV connected to the USB port always more than 8 hour. The Laptop power option was set to avoid hybernate or suspend status
- No application was running during charge
I tryed to find a phone tech support, but - despite the statement on the creative site - in italy there is no phone support, just via e-mail.
If the customer support will not able to resolve the problem I'll give my ZVM back (forever) and I will ask my money back.
My percption of the problem is that the ZVM have battery completed depleted and USB is not able to provide enough power to charge. But the fact that not even the LED id flashing let me with no clue.
I kindly ask the community if someone had the same problems, and if there are any suggestion that AT LEAST let my charge led flashing.
Sorry, for the long post, but I'm really upset with the whole situation.
Thank you in advance.
Riccardo

I am new to these forums. So bear with me. I am in the Oz outback.
In a possible answer to your problem IlRiccardo I purchased two Zen Vision M units this past week with the same problem. I returned the first unit and got my money back. I purchased a second unit from a different supplier in a another town. Same problem again The second time I did read the supplied booklets in more detail pouring over every word. I found what the symbols in the top right of the screen was suppose to mean. I did purchase units with the Creative supplied powerpack. I was able power the unit up on the external power pack.
Q. Do you have a symbol that looks like a plug with two prongs on it's
Q2. What is the version number of the installed firmware?
I had that symbol on the top right of the screen. I found through a small Product Information booklet that it was to indicate a fully charged battery and operating on external power. RUBBISH (to the charged battery) as it was a brand new unit. The firmware version installed in both ZENs was .30.xx (cannot remember the last two digits).
I checked the Creative FAQ pages at my daughter's place (in town where I purchased second unit) and found a page listing most of the same symptons as I was experiencing. The download page was talking about a version .50.xx. The link was for a downloadable version of .6.0.
Subsequently I did download the update file and installed it. Low and behold my ZEN Vision M now showed the symbol for a charging battery. The unit did charge up and is working on the battery. Firmware Version .6.0
Check with your supplier/shop where you purchased your ZEN to see if this action will void the warranty? My supplier is suggesting it has!!!!. I hope I don't have to go down the warranty path for any reason.
Hope this helps you and others.
I have post an almost similarly worded reply in another thread about "not charging" SO it is a firmware version issue in my view.

Zen Vision:M problem, NEED HELP!

My zen vision:m is starting to run slowly. It started right after my player froze and i reset it.Now its really slow and barely even switches screens sometimes.Right now its just a black screen with the keypad lit up.Whats wrong with it'sI NEED HELP!

johnnnyp wrote:
hi, i have a problem with my creative vision m. i wanted to watch a movie and it froze. i tried to shut it down but it wouldnt respond, and now is frozen. please help me if you can!
You know its kinda rude to derail XBenzinoFla thread with your own problems, make your own thread next time.
But to the both of you especially XBenzinoFla, try putting your ZVM in rescue mode and run scan disk to see if it hel
ps.

Zen Vision M 30gb Connection Prob

Hello,?After using my Zen for months without any problems, yesterday, I couldn't make my player recognized by either Windows Media Player or Zen Vision:M Media Explorer. I made a big search on the internet, found too many posts, followed the instructions and nothing happened. - My operating system is SP2 installed Windows XP.- My Zen is fully charged.- I tried all 6 USB inputs.- I also tried three different USB cables.- In Device Manager, I can see my Zen with the name "Creative Zen Vision:M" under the Portable Devices category. No problems, no question marks, no conflicts...- I made the "Permissions for Everyone" change from Registry. People recommended me to install the latest firmware but it also says "your device is not connected". Then in another forum, I noticed that some people are experiencing problems with Media Player . I tried to uninstall it but couldn't do that, too! I tried to rollback the drivers, nothing happened. I tried to delete the files and registry keys, nothing happened. I tried to install Media Player 0 on , of course nothing happened. I want my Zen back! Your suggestions will be very much appreciated. )?Thanks,Ozan.

branbran,
Based on your description, it would be advisable to get in touch with support. Check the "Support" folder on your installation CD for Customer Support contact details.

Zen Vision M 30Gb Battery Prob

My zen vision m 30gb player can not hold battery charge. The battery when charged fully will drain out without usage. When charged fully and in use, the charge will last for only 2 to 5 minutes instead of the 5 to 0 hours it use to last. Can any one help me with this problem please? The firmware I am using is v .62.02_0.0.23 and my operating system is windows XP professional with service patch 3. I have done clean-up and reboot, the only thing I have not done is reformatting the player.

branbran,
Based on your description, it would be advisable to get in touch with support. Check the "Support" folder on your installation CD for Customer Support contact details.

Zen vision M 30GB blank white screen

I have scanned the forum for a smiliar problem but I need more help.
My Zen vision M, 30GB player is a 2004 model, my Operating system is Windows Vista, 32-bit. I'm not sure what firmware I have on my player. As of last week, I have only a blank white screen; I have backed up all my contents and dowloaded the recovery tool with no result.
After contacting Customer service, they sent me to the forum to look for help or buy a new unit...just want to make sure there is no other recourse I can pursue.

A white screen can not be repaired it must be replaced. It is a hardware issue not software. You can do it yourself. Purchase another screen & replace it. I have done this many times. Instructions for opening & disassembly of the player here http://www.youtube.com/profile?user=...u//_Drkr3ou22E Source to purcahse another screen here. http://cgi.ebay.com/Creative-ZEN-Vis...item5d25d8dbcb

Zen Vision M not connecting

?I've searched through everything I could find here and tried them all, to no avail. Here's what's happened. My Zen Vision M (30 Gb) wouldn't start when connected to 3 different PCs I use it with. I figured it needed firmware update or something, so I tried that, but all update tools say I need to connect the Zen. I tried clean up and formatting all to no avail. Same not connected issue. Then I searched through the forum and saw the exclamation point in device manager issue, so I uninstalled and then plugged it back in. No more exclamation point and it shows up in device manager, but none of the firmware update options recognize the Zen is connected (or Media Player 0 or ). Device manager says it's operating fine, but Zen Media Explorer, MP3 recovery tool, and Media player do not recognize it as connected. Since it's older, all Creative said was EOSL... Are there things I haven't tried?

Re: Zen Vision M not connecting,Thanks, I had thought I'd tried everything, but as it turns out, one laptop I was using that I thought had Media Player 0 had . I don't think my player was ever exposed to 0, but I rolled back one on a laptop to 0 and then tried the firmware updater I had saved on that laptop and it worked! I'm back in business!? Now am reloading about 25 Gb of music, but that's a pain I can deal with. I tried the different cords and as for OS, one is Vista, one XP Media Center, and one XP. All are up-to-date with service packs etc. I had just updated Norton 360 and I read somewhere that it can mess up USB ports, so that may have started all the fun. In the end, thanks to all in these forums as I never would have thought of rolling back Media Player and the other things I did. Kudos to all....

Should i buy zen vision: m now or wa

till a newer player to be out? i'm a bit put off by the thickness and weight of the player. but.. i really love the player and its interface. so.. does anyone know whether creative will release a player along the likes of zen vision: m but that is thinner and lighter?

I tried "reset", didn't help!! The player still enters recover mode after resetting.
before entering recovery mode, it displays a message like "firmware problem" quickly.
BTW, recover mode is mentioned on page 27 of user manual.
Normally, a player enters normal operation mode. recover mode is for tasks like
firmware upgrade, format etc.
to manually enter recover mode, slide and hold power switch to "on", at the same time press the reset hole.

New Zen Vision:M Intermittent Audio Dropo

I have a new Zen Vision:M which has started to exhibit audio dropouts. The player will be working fine, but then without warning, the audio will drop out in one or both earpieces. I can see from the screen that the player is still operating, but the audio has failed. Turning the player on and off two or three times will restore the audio, allowing the earphones and their connection to the player to be ruled out as the source of the problem.
If anyone else has experienced this problem and solved it, please let me know.
Thanks very much.
Sincerely,
Ron

Have you tried switching head phones. That may be the issue.

Zen Vision M and Windows Media Player 11 SOLUT

Ok this is for all of you that have Windows Media Player (WMP ) and can't get your album art to be displayed.
Go here
Support (You will see this near the top of your screen in the orange bar)
2 Software AutoUpdate
3 Accept (this will only work I you player is connected tour computer)
4 You will now be told what device you have connected on your computer
5 Check Update (this may take a couple of minute even with broadband)
And Download this
[size="">5. Creative Media Explorer Update for Creative ZEN Vision:M? (4.49 MB)?? 29 Nov 06????? Download Now[/b]
[size="">This update resolves compatibility issues between Creative Media Explorer or Creative MediaSource? Player/Organizer, and Windows Media? Player (WMP). For more details, read the rest of this web release note.
This update has rectified the problem for me If these steps do not work for you try looking for the download direct by doing the following
Support (You will see this near the top of your screen in the orange bar)
2 Downloads (Follow the steps to select the product YOU have)
3 Select YOUR Language and YOUR Operating System, leave file types set to All
4 Click Go
5 Download Patch
I have the latest Firmware installed (found it easiest to do using the Software AutoUpdate section of the website) even installed with WMP on my pc.
Also I updated my creative media explorer, which allowed me to convert more video files from the same place. I found this really usefull.
I have?NOT had the problem of my player not being recognised when connected to my pc and unfortunately I do not know how to solve that problem, sorry, hope some one else can help you with that.

Well I figured it out. Turns out if you go to Sync(little down arrow)>DEVICE_NAME>Advanced Options>Quality if you leave it on automatic it will transfer wav files, but if you change it (I did without knowing) then the highest quality you're going to get is 92 WMA.

CONVERT ZEN VISION:M STORAGE TO NT

can i convert my zen vision:m removable to ntfs?

I am new to these forums. So bear with me. I am in the Oz outback.
In a possible answer to your problem IlRiccardo I purchased two Zen Vision M units this past week with the same problem. I returned the first unit and got my money back. I purchased a second unit from a different supplier in a another town. Same problem again The second time I did read the supplied booklets in more detail pouring over every word. I found what the symbols in the top right of the screen was suppose to mean. I did purchase units with the Creative supplied powerpack. I was able power the unit up on the external power pack.
Q. Do you have a symbol that looks like a plug with two prongs on it's
Q2. What is the version number of the installed firmware?
I had that symbol on the top right of the screen. I found through a small Product Information booklet that it was to indicate a fully charged battery and operating on external power. RUBBISH (to the charged battery) as it was a brand new unit. The firmware version installed in both ZENs was .30.xx (cannot remember the last two digits).
I checked the Creative FAQ pages at my daughter's place (in town where I purchased second unit) and found a page listing most of the same symptons as I was experiencing. The download page was talking about a version .50.xx. The link was for a downloadable version of .6.0.
Subsequently I did download the update file and installed it. Low and behold my ZEN Vision M now showed the symbol for a charging battery. The unit did charge up and is working on the battery. Firmware Version .6.0
Check with your supplier/shop where you purchased your ZEN to see if this action will void the warranty? My supplier is suggesting it has!!!!. I hope I don't have to go down the warranty path for any reason.
Hope this helps you and others.
I have post an almost similarly worded reply in another thread about "not charging" SO it is a firmware version issue in my view.

Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

Problems with the Zen Vision:M 6

I'm experiencing a lot hangs and lockups with my Zen Vision:M 60GB,
the newest firmware that is viable for the Zen Vision:M 60GB already
on my Zen Vision:M 60GB, firmware version .2.02e, sometimes the
clean up in the service mode works fine, had also a situation
that everything went so bad that it lockedup when I turned my Zen on,
had then to refresh the firmware and lost all my music on its hard dri've,
costed me hours to get everything back on it.
Please, Creative do something about these lockups bring new firmware out
that solves these problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please start supporting the Zen Vision:M 60GB again.

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Copied to Zen Vision But Tracks Not Found

Hi I have a Zen Vision M old version .62.02e , XP home edition 5. SP3
I copy music to the device using Windows Media Player
but it cannot be found. Not within all tracks, albums nor artists. Where did it go?
Other gripes. How can I see both the album title and artist on the same display? Why just one or the other?
Where is the link for new firmware for my ageing Vision M?
I have lost the CD for the Organiser and Media software. Where can I get it from? Do I have to pay for it again, if so why? Lost tracks happened using Creative software too.
The volume is not load enough - what to do?
Why do I have to scroll from A to L for ages to get there, surely there is a way to get there directly, it is 200 already.
Its almost enough to make you toss it in the bin, The Zen that is ...

Sidenote everyone: My post may have been somewhat misleading. The computer recognizes the Zen, as in, if I go under "My Computer" and whatnot it shows it as being there, what's not recognizing it is Creative MediaSource. The computer knows its there and a window asking what I want to do pops up every time I plug the Zen in, but when I run MediaSource, which is the specific version for this type of operating system, it won't recognize it and hence I can't transfer files. Sorry for the confusion.

Zen vision "operating slowly&qu

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