Zen Vision Problem. Driving me batty! He

Question

Dear Customer Support and fellow Zen Users,
I have had my Creative Zen M: Vision (30G) for just over one year now and for the last few months I have been having many problems with the unit until, finally, it has become stuck today. Here is a short history of my problems and then what I have done to try to solve them:
PROBLEM
Last month the player froze while I was fastforwarding a track. I hit reset and the product started to rebuild the library. However, when it was finished it had only put on 30% of the tracks that had been on the player.
I returned 80% of my tracks to the player and things were working fine.
Yesterday the same problem occurred with freezing between tracks and I had to hit the reset button. I decided to only add a few tracks and formatted the player removing everything.
I added only 5 albums but would experience the player locking up on my computer during the transfer. I d have to reset and start again.
Finally, the player went into recovery mode when I turned it on and has not come out since.
When I turn on the player there is a brief "FIREWARE" error on the start-up screen.
HOW I VE TRIED TO FIX IT
I ve formatted the player a few times.
I ve cleaned up the dri've.
I ve tried to add new firmware but now the player is not being detected on my computer.
I ve tried to use your MP3 Recovery tool but, again, the player is not being detected on the computer.
I erased all Zen software on my computer and reinstalled but still the player is not detected.
In short: Unable to load firm ware. Player boots to recovery mode.
I believe I need to add again some firmware but with the player not being detected it has made that impossible and I am at the end of my rope for options on how to fix my player. I have treated it fine for the year I have owned it and hope this is a simple solution.
Any advice you have would be greatly appreciated on how to fix this problem and get my player back.
Cheers

Answer 1

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