Zen vision problem HELP PLE

I recently bought a zen vision 4gb
but i cannot get it to work, after i've charged it and turn it on it just says "Re-building Library" and stops about half way through
also it cannot pick up the device through USB so cannot transfer songs etc.
my brother has a zen micro 5gb which works fine , we also use the same computer
Thankyou for all the help . much appreciated!

also i forgot to add when it is on the "Re-building Library" Screen it will not turn off

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