Zen Vision Update Issue

I have a new problem with my trusty Zen Vision. It will not allow me to add two different songs with the same name from my PC Library. Is there a way round this ? Thanks

When I rip tracks from CDs I name them this way "track # - song name". So a song would look like "0-Day Tripper" and so on for each track of the album. If there are 2 songs with the same name it wont matter as the filename would still be unique. Eg.. if 'Day tripper' is twice on one album as track 2 and 8, then the file name would look something like '02-Day Tripper' & ' 08-Day Tripper'.
That's how I name the files. I have a feeling if you added track numbers to either the tag or the filename that may sort out this issue.
Are you using the Creative Centrale software to transfer your music?

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Zen Vision M issue- Freezing on "Creative" startup scr

Hi everyone. Thanks in advance for your help. I am currently using a Creative Zen Xtra 30 and love it. Have never had a problem with it. I just purchased this Zen Vision M (30 gig), turned it on and it locked up on the Creative startup screen. I've tried everything i could think of, including turning the power off (won't let me unless i drain the battery), using the reset button (just essentially restarts the unit and freezes again on the startup screen) and doing combinations. I don't hear or feel the HDD firing up at all. Is this thing DOA? Is there anything else I can do? Please help! Thank you very much!?Brian

I have the exact same problem. I just mailed mine in for repair today.

Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

Updated ID Tags won't transfer to Zen Vision

Not a critical problem, just a pain ...
If I update any ID Tags, whether using Auto Tag Cleaner (which is brilliant if slightly slow) in Creative Media Toolbox or Real Player or Windows Explorer, when I resync all I get is "File already exists" error message and the file stays the same on the MP3 player.
I have a Zen Vision:M version .62.02e.
I sync using the Zen Vision:M Explorer option "Synchronize Media and Outlook Data" V5.20.2, Synch Manager V5.20.08.
Am I doing something wrong or missing an option somewhere. Surely I can't be expected to delete from the player every file that I update a tag on before it will resynch!?!
Any help would be much appreciated.
Thanks and Regards.
Jerry.

Do you want to try mp3tag editor instead?
See here on how to use it.

Why, when i try to synchronise my pc library with my Zen Vision M does it not update??? Pleae He

Hi,
I have a Zen Vision M 20g and i've been trying (in vain) to synchronise from my PC library which i've updated and cleaned up - to my Zen.
Everytime i've done this (about 5 times now) it doesn't update. I've still got Artist files named 0, 02, 03 when i've already changed the tag information in the pc library.
I'm very very confused! Please help me. I've tried to find other discussions on this matter without much joy!
Sorry, if this is a very stupid question btw!
Thanks
Ladyhall
ps.
In fact, if anyone can tell me where to find detailed information on synchronising your Vision M and your pc i'll happily read the manual! cheers. xMessage Edited by ladyhall on 05-03-2006 09:4 AM

I am having the same massi've problem. I have read all of the threads and can't find anything that actually tells what me to do. I change the tag in my PC library and if I sync again, it just creates a new file and keeps the old one. I am so frustrated! Someone please help!!!! Did they really make the program so that it can not recognize it is the same file and just update it's? If so, why can't they fix it, it seems like lots of people are experiencing this problem. To manually delete the files? one by one from the player is a real pain. Someone PLEASE PLEASE help!?Thanks!?

Issue regarding my Zen Vision M recognising trac

Hi
Ive just purchased a Zen Vision M, which im loving so far, however i have a problem. I've transfered all my music over to the player, but i have a very large folder of songs called 'Unknown' which has a mass of songs inside. Can anyone tell me why this is? The only thing with the tracks in this folder i've been able to determine is that they have no id3v tags, but i thought the Vision M read id3v2 tags? If this is the case then i will have to update the tracks, but was hoping there might be another explanation. Thanks in advance.Message Edited by Ninjabachelor on 0-27-200705:06 AM
Message Edited by Ninjabachelor on 0-27-200705:06 AM

The problem is that i do have the album names on the tags, but still some things come up as unkown, it shows the artist and album as unkown in the Creative Mediasource Organizer, when it clearly shows the correct fields filled in with Tag & Rename. Please see the attatched screenshot, as you can see there the artist and album fields are filled in, but on my Zen this album is thrown into the unknown folder. I just find it strange that it's only songs without id3v tags, there isnt any option to change between the 2 as to which the Zen reads is there?
Screenshot:

Video conversion issue for zen vision m 3

hi all im brand new to the forum. i seem to have 2 issues.firstly i cant find any free software to convert dvd to a file format supported by my zen vision m.anyone have any ideas?secondly (and this is the big one), i am really disappointed with the video feature of my vision.i had a zen micro before and thought it was fantastic.software was great, menu system was great.so when it was time to upgrade there was no question it was going to be a creative again.but when it comes to the supposedly supported video file formats i feel i've been duped.if i use the video converter in the software (for avi from my camera to wmv)?it tells me theres no audio.it wont work with mp4 files at all.that just freezes my zen.why do they claim it supports mp4 when it doesnt ?has anyone got this problem too?i have the latest firmware upgrade so it cant be that. thanks folks

I use AVS Video Converter from http://www.avsmedia.com/. I think it costs about $30 if I remember right. It converts practically?everything that isn't protected. They even have presets for the Zen Vision, although not for the Vision:M or Vision:W. However, it lets you easily make your own presets. The program is fast and very easy to use once you learn it. However, there is a bit of a learning curve. It has a good, simple interface but they don't hold your hand. The help is also very good. I've been using it for about 2 years and I'm glad I have it. By the way, I'm a customer of theirs and I don't get anything out of posting this. Barry?

UPDATE: ALL COLORS NOW UP- Pink Zen Vision:M in stock on us.creative.

All,
Just added them myself about 3 mins ago, so if you want one here's your chance.
http://us.creative.com/shop/shopcate...sp?category=23
Jeremy
UPDATE: 5 mins ago I added the remaining 3 colors to the shop page. You can order them all at the link above. Enjoy!!
Message Edited by Jeremy-CL on 02-27-2006 :48 AM

Vackie_Mcbeal,
I completely understand how you feel, and I know how it can be frustrating not being able to find the exact color you are looking for. I think Creative's main goal right now is to try to get as many players out as possible; however the company does have to be careful on how it does this (you want to have as much of the popular colors as possible while still providing enough of the less popular colors).
I am keeping my eyes peeled for a Green Zen Vision:M online for the US (be it Creative's store or not) and if I find a place I'll let you know here. I'll also let some of my contacts on our e-store team know that I know of a few people who are looking for a green ZVM. Don't know if it will change anything but it can't hurt.
JeremyMessage Edited by Jeremy-CL on 02-5-2006 0:20 PM

Zen Vision Issues With Raphsody To

Hi all,I got my Zen Vision about 4 days ago, and everything was going great with transferring tracks from my Raphsody To Go account to my Zen player. I was able to use the Raphsody software, the Creative software that came bundled with the player, and even Windows Media Player 0. Now none of these methods works with any tracks I've downloaded with Raphsody To Go? Any idea what happened? Is there some kind of limit I've reached? Thanks for the help!?Message Edited by jamieshan on 03-25-200606:54 AM

Does the player work in other applications, with other audio files (for instance ones you have ripped from CD)? Or do you get the same error there.
Make sure you get the updates relating to subscription services too:
http://us.creative.com/support/kb/article.asp?l=2&sid=793
Cat

ZEN VISION:M Multiple Artist Directories/Album Art Issues/e

I recently bought a Zen Vision:M (got talked out of the IPod) and for the most part I'm very happy with it. However these two small issues are so irritating that they make me want to get rid of it.
Firstly a few artists on my player have multiple directories/folders. Some have two, some have as many as fi've. I am extremely particular about my music so I know that they are properly tagged and the artist name matches exactly. It only does this with when I add media with the zen media explorer, however if I use any other program to add files, such as windows media (don't tell anyone that I used that terrible excuse for a media player!) or MusicMatch (my preferred choice), my album art won't display. I find this interesting, and extremely irritating, considering I used MusicMatch to tag the art to the files). I can only get the art to display using the zen media explorer.
Also is there a way to have the zen organize tracks by name and not into album directories? I refuse to believe that I am the only one who listens to my music by track title as opposed to album title, otherwise I'd just pop the cd in!!! And what is the deal with playing one track plays the whole album? I have to add track to playlist just so it doesn't throw all the songs in there.

Windows Media Player does not write the album art to the ID3 tag of the mp3 file. It keeps the image file separated from the mp3 and makes a link to it.
You need something that can write the image file to the mp3 file itself. Zen Explorer can do this.
As for the multiple artist names showing up. I've never seen that before, and I feel like I need more details. Do the Artist names show up under the Artist Catagory view or the Album catagory view? And I misundertood if you were trying to say this only happens when you transfer music using the Zen Explorer and not Media Playper or MusicMatch since you changed subjects midway through the sentence.
But in a general sense, this would happen if you are spelling the two directories differently. Like for example Tom Jones, Tom Jone, or ( )Tom Jones. the ( ) means theres a space in front of the T. Those would all show up under different album names.Message Edited by TimT on 07-0-2006 2:04 PM

Update Zen Vision

I havent received my Zen Vision M yet (I should have it by next week, I hope) I was wondering for those who have updated what are the differneces? Like it says there is drag and drop but then can you use the original software? But then if it has drag and drop couldn't you use it like that as a HDD and not use the partiion USB function on the device? Im so confused can someone help me out.

glwilson wrote:I have a zen vision - my main complaint is that I cannot drag and drop files... Is the zen vision m a newer model?
Actually well yeah its a new product
http://us.creative.com/products/product.asp?category=23&subcategory=24&product=433 &campid=20724&WT.cg_n=Campaigns&WT.mc_id=999
see, but the original vision might've had a firmware update for play for sure, why odnt you try the downloads page and see if you can update your current vision to have drag and drop, I'm preety sure there has to be firmware updates for the original VisionMessage Edited by garbagefan2424 on 02-25-200603: PM

Zen Vision: M 30gb issue

I just recently acquired a 30gb zen vision m off ebay. I love it...one of the biggest differences I noticed over my Zune was that it doesn't inject (and in fact kills) noise going into my system The zune shot the nice little alternator whine into my speakers...this doesn't
There's just one little annoyance (actually it's big). Almost everytime whenever I turn on the zen, my touchpad buttons won't respond. The only thing that works is up/down for volume...after enough mashing I eventually get to a "My Shortcuts" screen, where I can't really do anything. Now I've noticed this: if I hit a button and it doesn't respond, if I throw the switch into Lock, and back to unlock, it'll process a button press...one, at a time. So I basically have to keep locking/unlocking the player to get it to process any button presses... I've noticed that if I turn the player back on, then lock it, and unlock it without doing anything else, it'll work fine...mostly.
Yes, I've already done firmware update to .62.02/formatted/ran a cleanup. Nothing has resolved this problem...not sure what to do here.
I'd imagine it's not under warranty, so if there's a hardware problem that I can try to correct I'm all ears.

Unfortunately I am unable to return it. I bought it used. Also just struck me that the the left-direction on the touchpad doesn't function...
I have more than enough capabilities to crack this open and examine the hardware. Anything I should be looking out for? What's strange is the locking/unlocking will process button presses, and once the "button press queue" is cleared out by the locking/unlocking, it functions just fine...with the exception of the left-direction on the touchpad.

Software and firmware updates for the Zen Vision M 30 gb.

On the Creative support homepage I can find the software and firmware updates for the Zen Vision M 60 gb, however, there is nothing listed for the 30 gb unit. Where can I find the software and firmware updates (downloads) for the 30 gb unit's

http://support.creative.com/Products...me=MP3+Players

Zen Vision M 30gb firmware issue (&quot

Hi im just hoping someone could help me, my zen vision m 30gb?froze and i had to format it to get it to work again but, then i got firmware problems after this. so i tried to install a new firmwarei downloaded .6 firmware and clicked the remove firmware button?and tried to install but it still won't install no matter what i try. Anyone have any ideas to help??PS the player made weird clcking noises before i could format it. Thanks :smileyindifferent:?

Haha yeah but, the problem is I didn't drop it!:smileyindifferent:?im goin to see can I send it back for repairs or get a new , suppose thats all i can do....?thanks

Zen Vision M : 60GB sound issue solv

Hello, yesterday, i?we bought a ZEN Vision M:60GB player and a after playing few tracks, i was looking for a reason of sound hissing a scratching. In this forum i found an answer why,but i cannot find if it was patched or repaired in next firmware For 30GB Zen is available version .6 (-was it patched? in this version) ,for my 60GB is available .20.
Sorry for my English,
Thanks for any answers.

I've tried 3 different firmwares(EU and US) ,reformatting player and reloading of firmware,but with no effect. It is a problem with every 6th song on average. Especially it is markable on tracks,which was grabbed from original CD's without any loss sound of quality(like on tracks downloaded from internet)and with full sound spectrum.Very bad on sound with bass.
With enabled equalizer...no matter which preset-it is worse..
On my old mp3 player (Iri'ver ifp999) and with equalizer enabled on U-bass or Rock-the sound on these 'bad' tracks is excellent...full of bass without ANY sound distortion.
On my X-FI without sound distortion too. I'm using these headphones: Koss Porta Pro and Sony MDR-EX5.
I'm sad about it.
After reading many threads in forum about Vision M-i'm sure,that it's not only my problem. If it is a problem of compatibility od hardware and firmware in ZEN,could it be fixed in next firmware?
Thanks for answer

Zen Vision Update Issue

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