Zen Wav won't play WM

Can't get the Zen Wav to playback WMA's. It will play MP3 downloads. Downloaded songs from Walmart. Walmart support says all the license were transferred. Contacted Creative. They gave me a link to download firmware. Did that and still nothing. Using Windows Vista. It stated the firmware update went through. I really hate to have to return this thing seeing how it was bought from Walmart.com and they are now sold out! Is there anything else for me to try Thanks!

Yes, it plays all the videos it came with, plus as couple of others which successfully converted with the video converter program.
Regards - Philip?

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