Zen wont turn

Myzen touch is only four weeks old, when I went to switch it on this morning the little blue light came on at the side but nothing else, just dead. The light wont go off at all and its still dead, the battery is fully charged, I cant do recovery as you have to have it switched OFF before you can do it, WHAT AM I TO DO? Please someone help.

Reset will work when the player is on *or* off, it doesn't matter.
If it won't reset then connect it to the mains adapter and try again, and it's worth trying reset a few times also (again, if it doesn't reset the first time). Make sure to use something like a bent paper clip, rather than a pin.

Similar Messages

  • New touch zen wont turn

    i just got a new zen touch and the thing wont turn on brand new just opened do i have to charge it first before i even turn it on thx

    howiplay wrote:does it have to be fulllcharged before even turing it on?
    No. The adapter will power the player without the battery. Sometimes the player can lockup so a reset is worth a try, but clearly that hasn't helped.
    Sounds like either the adapter or player is faulty. If you bought it locally then return it there, otherwise you'll either want to return it to the retailer or via Creative support.

  • Help zen wont turn o

    hey this is my first post so sorry if info isnt right but can someone please try to help..
    i had the zen 6gb for a xmas present and have only used it a couple of times but now it wont switch on. I fully charged it and took it to work to listen to and it wouldn't switch on at all. when i got home i pluged it back into my pc and it did eventually charge. I switched it back off once fully charged and have just tried to switch it back on and its not turning on again. i have once again pluged it back in and it wont respond to anything, has anyone else had this problem and is my player faulty and needs replacing?
    thanks
    soph

    I have a similar problem. I just recieved my Zen 8GB in the mail yesterday. I brought it to a full charge and transfered a few songs to it. Tested it out and it worked great for 4 or so hours. I then attached it to my PC to transfer a larger amount of my music library to the player.
    When done I unplugged the player and it immediately powered off. I tried to turn it on, the Creative logo fires up, then I get a garbled white screen and it powers down (never gets to the ZEN logo).
    If I plug it back into my PC it poweres up all the way and goes to the "Docked" screen.
    Naturally, I tried resetting the device to no avail so my next course of action was to upgrade the firmware. I did so (to .2.0 released about a week or so ago) and that did not resolve the issue. So I booted up into the service mode (holding down play while pressing power) and the player boots up fine and holds its powered-on state. So I'm not positi've its the battery.
    At this point I did a full flush of the firmware through the service screen?and re-installed the latest release that way. Still no dice. The player will not get past the "creative" logo when booting from the battery.
    I have attained an RMA and will be sending the player back to Creative today. I'm concerned that they will plug it in and see it boots to docking mode and send it back to me as is. Personally, I'm quite upset that I could not locate a customer service telephone number online and that the text-box through which you explain your issue for the RMA only allows about 200 characters.
    Overall experience so far (not owning a product for a full day and discovering I need to be without my new product for up to 5 additional days, not being able to TALK with a customer service representati've to fully explain my issue) has not been a good one. Lets hope it comes back in working order.

  • Zen Wont Turn On... Somebody... Please HELP ME

    I recently bought a Creative Zen Micro, and it was working great! til one day i was listening to it til it just died. Then i went to charge it and it wouldnt charge! the light wouldnt come on or anything. I couldnt turn it on or charge it since. But the thing that boggles my mind is that, my friend (whom has the same product), let me use his fully charged battery and i worked! He let me plug my Zen into his computer with his USB cord and it literally froze the computer! all i want is my zen back ali've! Pleasse help
    Mike

    You should try doing it around 20 times beacause that is what took me to solve this same problem, when you see a white screen with battery logo and then it turn off keep pressing the power button , I did this and fortunately my phone now works

  • Zen wont turn off! he

    So i dri've to school listening to tunes, i take out my zen when i get out of the car, turn it off, but the screen is still lit, and the power button is still lit. Whats going on? is it froze? because its not turning off comepletely.

    Follow the advice in the "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" section of the FAQ.

  • My Zen (4gb) wont turn

    I just got my Zen (4gb), but it won't turn on.
    I charged it as it said in the manual, installed the tools from the CD, but nearly nothing is happening. The screen turns white, but then it turns gray (as it's shutting down). The things is, when I connect it to the computer, I can copy music to it, but still, it wont turn on!?

    you should have installed the software first (before plugging in your player).
    when you were charging it for the first time, was it working normally (i.e. you've seen the red wallpaper etc.)?

  • Zen MicroPhoto Wont turn

    I have a Zen MicroPhoto that wont turn on. The Computer wont recognize it. The batery was fully charged when i was using it. I turned it off to go to class. Then went to turn it back on and it doesn't do anything.

    Take the battery out, and then put it back in. Try turn the Zen on. The Zen should re-boot, wait for the library to be rebuilt, and then you should have access to your music etc.

  • Zen V - Wont turn on at a

    Hi,
    Was jsut wondering if anyone had any advice or ideas. Just got my new Zen V 2gb yesterday. It was working fine until tonight when i put some music on then it all just stopped. THe player turned off and it all disconnected from the computer and stopped etc etc.
    Now it wont turn on, the computer wont reeecognise it (power issue i imagine). Have to travel quite a long way to take it back to store, so was jsut wondering if its a simple problem i have missed.
    Thanks.
    Mark

    Try to access the recovery mode: Hold down the "play/pause" button while pulling down the "on/off" slider. That's all I can think of. Good Luck !

  • Zen V wont turn off - H

    [size="4" color="#0000ff">Help![size="4" color="#0000ff">?[size="4" color="#0000ff">We bought 2 GB?Zen V for?our boys' birthday but have the following problems :-[size="4" color="#0000ff">?[size="4" color="#0000ff">The Zen V wont turn off - it appears jammed on the home screen. Can anyone help I am going to return to Amazon as we have had nothing but problems since we bought it in July 07.??

    there is a tiny hole below the on/off switch, use a paperclip to push it to reset it. It shd solve your prob

  • Zen micros wont turn

    can anyone help ? i have 2 new zen micros , charged both , one turned on is working fine. the other displayed creative zen micros corparation, and thats all it will do . wont turn off .i have to take the battery out. put it does the same thing . now the screen is just blank

    Go into rescue mode and run a disk cleanup.
    If this won't work the player is faulty and you need to get it replaced.

  • ZEN MICRO WONT TURN ON HELP PLEASE

    <FONT face=Verdana color=#cc33ff>I need help with my Zen Micro...Please!! It wont turn on, It wont charge, It wont work when i plug it into my computer. I contacted the support they want me to send it in but i dont have a receipt or proof of purchase. I bought it from the site is there a way to get my receipt online? Can someone help me figure out the problem without me haveing to send it in? PLEASE HELP ME!!!!!

    What site did you buy it from? You should be able to print off a valid receipt, as long as it's not an auction site like eBay.

  • MY ZEN MIRCO WONT TURN

    Can someone tell me whats wrong it wont turn on or respond when i try to recharge it. Could the battery be broken? i've had this for just over a year. help please. ThanksMessage Edited by MICROBROKEN on 04-05-200706:04 AM

    you should have installed the software first (before plugging in your player).
    when you were charging it for the first time, was it working normally (i.e. you've seen the red wallpaper etc.)?

  • Micro wont turn o

    my zen micro was dropped the other day and now it wont turn on. i've dropped it many times before and it didnt do anything to it but this time it did. when i turn it on it lights up and then displays CREATIVE on the screen and stays there and wont go any further than that. what the hell is wrong with it's i've had it for about 2 and a half months. what should i do about this?

    Firstly, dropping your player = bad idea.
    Secondly, can you get into rescue mode and perform a disk cleanup? See the FAQ post.
    If you can't get into rescue mode you need to contact support.

  • Ipod cannot be recognized by pc and wont turn on! help

    my ipod video is only a month and a half old and then just yesterday i was still using it around 12 noon then around 1 pm it wont turn on! i tried to reset it, made some simple troubleshooting but it wont respond waaaa when i connect it to my pc the pc cannot recognize the ipod that as if nothing is connected to the port! help please very freaked out ;(

    Hi geaneshe!
    Have you seen if these articles help with that issue of your iPod not turning on?:
    iPod won't turn on
    iPod stops responding or won't wake from sleep
    -Kylene

  • My iphone 4 just shut down and wont turn on and i tried everything..

    hi my iphone 4 was working properly last night abd out of no where it kept freezing and turning off and the apple came on and later on it completly turned off and i tried everything to turned it on and nothing, today in the morning i plugged it in to the charger and pressed home plus lock together abd the apple came on!! i was so happy andit turned on back to normal, i was getting ready for school and i was playing music and 20 minutes later it shuts off and now it wont turn on! my iphone is not jail broken or has been dropped in water.

    Any other suggestions?  I have the same problem.  I tried holding the home and power buttons with no response, and I also plugged in my phone to the charger for over an hour and still nothing.  That has been the extent of my troubleshooting
    Thanks

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