Zen Xra 40GB Hardware Prob

i have had a Zen Xtra 40GB for a bit over a year and have received the "hardware problem" meesage in distorted letters. the unit will not shut down or start up without a charger. i did the logical thing and contacted creative customer support. they have suggested i pay 25 dollars and then most likely a fee for replacement, totalling 88 dollars (i paid 206 dollars for the unit new). i am curoius as to why they are not choosing to stand behind their product, as this is clearly not an isolated incident, by the number of posts about it. it seems that they are giving the market share to Mac. has anyone solved this problem? has anyone went through the proper channels at creative and had some resolution? what options do i have? thank you in avance for anyone's help. i really appreciate it!

Yes, it can be fixed. I disassembled my Xtra in the summer and found that the hard dri've inside is a common laptop hard dri've by Fujitsu, which costs about $00 retail. It plugs modularly into the PCB using a compact IDE connector, and uses a modular power plug. If the problem is definitely the HDD, it is definitely replaceable.
However, if you do this you will void your warranty. If you want to preserve your warranty then you will have to send your player in for repair. Be sure to let the personnel know that you are dealing with a recurrent problem. Keep a log or a record of all your transactions involving the repair of this player. Above all, try to be civil at all times when dealing with representati'ves of Creative.

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Nomad Zen Xtra 40gb Hiss prob

Hey all
Recently I noticed that the player produces some sort of background hiss. When the screen lights up there is no hiss at all but when the background lighting stops the hiss turns up. When I connect the USB Cable to the computer the hiss also sto
ps.
When I connect the power cable to the player the hiss also appears to be gone.
The 'hiss' is infact some creaking, very strange sound.
Can somebody tell me how to get rid of this problem? It's quite unpleaseant, especially when you're listening to e.g. a piano sonata.
Thank you and kind regards
Danny

Hi Danny!
That's the Background Hiss Noise which you can hear, when the Battery isn't fully charged and the Backlight Display is off. If the Backlight Display is on or you hear with the Power Adaptor or a fully charged Battery the Background Hiss isn't audible.
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=30526&query.id=270 962#M30526
Try to RMA your Unit at Creative or the Store in which you bought it. I'll send mine back tomorrow and hope that the new one will be ok.
cya
John

Zen Micro Hardware Prob

When I try to turn on my Zen Micro a 'Hardware Problem' message is displayed.When I connect to the USB port of my Computer the player is not recognised (Player not connected). In the manual it recommends downloading new firmware,but when i try to download it the player again is not recognised (Player not connected). This procedure was recommended in the Zen Micro Manual.Any suggestions would be appreciated.

That error message generally refers to a crashed disk dri've or one where the read/write?mechanism is stuck. If the disk has crashed there is no reasonable means of recovery and you'll have to replace the disk dri've. If the r/w head is stuck, it's probably a sign of impending doom and you should immediately back up any content from that dri've if the player becomes operable again.

Zen Touch 40GB is absolutely GRE

(This is further to my post in the thread "Experience with your Creative Player" ten days ago.)
Hello everybody,
two and a half weeks ago I received my Zen Touch 40GB and right from the beginning I was very happy with it -- easy to operate without having to use any kind of manual, reliable, beautiful, great sound quality, etc.
Now, two and a half weeks later, this positi've judgement has become even stronger. The Zen Touch is really extraordinary! Battery life second to none, sound quality absolutely amazing (also when connecting it to my harman/kardon amplifier), good software (MediaSource Organizer), solid and reliable feel, Zen software never crashed, touchpad easy to operate after some initial training, display excellent, easy to navigate through the menus, etc.
In the beginning I was very sceptical whether to spend that much money on an MP3 player, and also a bit sceptical whether I had chosen the right one (since there are many to choose from and there seems to be no immediate "first choice"). But today I'm more than happy with my purchase and couldn't imagine living without the Zen Touch 40GB anymore.
The most amazing thing about it is simply the sound quality -- I keep listening to Jennifer Larmore singing Caesar's air "Va tacito" from Haendel's opera "Giulio Cesare in Egitto" (Julius Caesar in Egypt, HWV 7, 723), and it is stunning how crisp and clear the soloist's voice mixes with the outstanding horns and the beautiful harpsichord sound, etc... This alone is worth it. Having all my CDs in a belt-pocket everywhere I go is, in and of itself, another reason for such a device.
OK, nuff said; I can honestly recommend this little gem!
David
PS: For listening to operas an MP3 player is actually perfect since there is no need to change CDs -- I created a playlist for each opera, put the headphones on, lie down in my bed, and enjoy hours of musical delight without any breaks ;-)
Message Edited by haardt on 0-7-2005 0:54 PM

I just got my Zen Touch 40GB 2 days ago. I was surprised that it was slightly smaller than by Zen Xtra.
My only concern with it is the operating system. Its missing many features compared to the Zen Xtra, some of which I really miss like the Tabbed View.
And one annoying little detail, When a song is playing and you accidently touch the Touch Pad it automatically goes to the Seleced Music screen (Why?) If you press Pause in this area the song with just complete stop. And you have to start the song all over agian.
Hopefully this little annoyance can be corrected in a Firmware upgrade.
Also why isn't Creative advertising the 40GB player? All there pages still show the 20GB.Message Edited by TimT on 0-7-2005 03:25 PM

Will my incoming Zen Touch 40gb drive my headphon

I just recently bought a Zen Touch 40gb, and it should be here any day now.
I am wondering if this little bugger is going to be able to dri've my Labtec Elite-840 headphones. I've had problems with the power required to dri've these beasts before.
Thanks for any reply!Message Edited by cerbeos on 03-02-2005 03:46 PMMessage Edited by cerbeos on 03-02-2005 03:55 PM

Short of trying it it's difficult to say. If the Touch doesn't have enough power then you can always consider a headphone amp, but this is another box, with more batteries, to carry around.
If you have bought the Touch in Europe make sure to update with an International firmware from Nomadworld.com downloads.

Repairs to Zen Touch 40gb in UK

Hi,
i have had a zen touch 40gb unit for nearly 2 years. Very pleased overall but like many things the newer models get smaller and lighter.
However, like many others on this forum, i have dropped the unit and now the touch pad / front buttons wont work. I had 5000+ songs on, which i deleted so i could update the firmware etc.
I contacted Customer Services and was told that they don't do this model no more and cannot accept it for repair. They offered me to purchase an Vision M or Vision at a discounted rate to compensate me for my troubles.
This raised a few thoughts - Do Creative have major problems with this and other models and find a way round it by offering other models? I find it hard to beli've that so many people have had same problems and not got the issues resolved. It seems once it packs up, thats it - finito!!
I have ordered a new Vision M (as i was planning to purchase it anyway, with the proceeds of my Zen Touch contributing to it).
Does anyone know where i could send my Zen Touch to be repaired in the UK. It seems criminal to have a 40gb unit going to waste, particularly as it still plays tunes. I just need someone to repair the touch pad and buttons. It could be something very simple, but I am no TECHY!!
I would appreciate any help.
regards
Manthevab

John
Thanks for your quick response.
Without going into the whole story - I knew it was out of warranty therefore i wasnt expecting a replacement, however I expected the offer of at least a REPAIR.
I am not an expert with these players, but i assume something has slipped inside the unit and this has made the right hand side buttons and touch pad redundant.
I accept what you are saying about replacing with a newer model at a discounted rate, however i paid over ?230 two years ago and did not expect to be paying again 2 years later, except in a case where i sold my old one to part fund a new one.
I now have a 40gb hard dri've player, which is unusable. I just want to know if there is a company that might be able to fix the problem for me.
John, if you can help, i would appreciate it.
Regards
Manthevab

Installation CD for Creative Zen Touch 40GB, or proper drivers and applications ther

I just bought a Creative Zen Touch 40GB, but it didn't come with the CD. Anyone know where I can get a CD, or find all of the correct drivers and applications for it's Thanks

You can download drivers and applications for the player on this site, just click on Support -> Downloads.
You need to download a driver (install this first), the full MediaSource Player/Organizer application and then the MediaSource plug-in.
Cat

My Zen Xtra 40GB mp3 player was dead with no reason

I bought this mp3 player(Zen Xtra 40GB?last year, it worked brilliant for 3 months, after that, I went back to my country for 3 months, when I came back in Oct, I could only switch it on, and after welcome screen, it pop up an reset back stage list for just half sec, then turn to welcome screen again... I took it inside my house(I was using it as my in-car media center) decide to check it out. after few days, it just went dead. no matter press any bottom, or even charging, there is no signs at all... is there any of you have the same problem before? is there any solutions that I could self-repair it's?I am afraid it has ran out its warranty. Are there any third party resellers that are able?to repair it's or it has to be return to Creative support/repairing depot?also how much is it'sgonna charge me for repairing by Creative??Please help me... I love this Creative mp3 player, don't want it just dead like this!!

I dont know maybe your hard dri've died, Try if its possible to update the firmware or reformating to see if it fixes. If anything call Creative if you really like your player you can buy another one or get it fized. Sorry sucks to lose a good MP3 player. I also heard that you should have your device on HOLD to prevent damage I really dont understand why but maybe it will halpe you in the future

ZEN Touch 40gb akku laden nur über netz und u

kann den Player ZEN Touch 40gb nur noch laden(akku) wenn er am netz und am usb mit eingeschalteten PC h?ngt
der effekt tritt seit ca 4 wochen auf
habe aktuelle firmaware 2..0

Die grundlegende Schritte sind:
Starten Sie ... Reset ... Aus Backup wiederherstellen ... Wiederherstellen als Neu ...
Wenn Sie versuchen, alle diese Schritte und Sie noch Fragen haben ... Dann ein Besuch in einem Apple Store oder AASP (Authorized Apple Service Provider) ist der nächste Schritt ...
Achten Sie darauf, vorher einen Termin zu machen ...

Zen Xtra weird skipping prob

On my girlfriend's Zen Xtra 40gb, we have a really odd skipping problem. At seemingly random intervals, the player seems to insert split second sections of other songs into whatever's playing. It's really rather disconcerting. I've tried formatting and updating the firmware, but it's made no difference. Any ideas?

I also have this player and "sometimes" mine has the same problem.
The way i fix this is take out the "skipping" tracks out of "selected music" then put them back in and that will sort the problem. Well it does for me.
thats the only thing i know what to do.
Hope that hel
ps.
steven

Missing Songs on Nomad Jukebox Zen Xtra - 40GB. Player empty but space not 1

I have the Nomad Jukebox Zen Xtra 40GB.
Over the last couple of weeks I?ve been slowly ripping my CDs, using Creative MediaSource and then adding them to my Nomad player. Recently, I went to turn on my player and notice it saying ?rebuilding library?. I thought nothing of it. I then went to see how many songs and albums were on the player and from what I could tell it looked like a lot less than what I thought I had copied over. The songs were something like 3750 and the number of albums was something like 350, which was far less than what I thought it should be but was not 00% for sure. Total free space was something like 7800MB.
Anyway, yesterday, I tried to copy over some new songs that I had just ripped from CDs. ? of the way through the battery died on the Zen player so it stopped transferring. I went to charge the player and when turned it on the player said ?rebuilding library?. There should, at this point, had been 4500+ songs. I went and tried to copy over the files again, from my computer, and noticed that the songs that I had just copied and would have been skipped, were being copied over again. When I went to check Settings, About the player said I had the ~3750 songs plus the additional songs that had just copied over. At this point I just copied over the new songs bringing my total count to 4634. To be safe, I copied all the songs from my Zen back to a new computer, using Creative MediaSource. After copying over all the files, I then tried a reset of the player, thinking this would delete all the files on the Zen. Instead it did the ?rebuilding library?. When I went back to Settings, About, on the Zen player, it again said there was the ~3750 songs and ~350 albums. So the ?rebuilding library? on my Zen player keeps on removing/hiding my songs and albums.
Since nothing was working, I connected my Zen to my computer again and using the Creative MediaSource deleted all the songs on my Zen player. When I was done it is showing No. of Tracks: 0. Total Memory: 3833MB. Free Memory though is only 8659MB.
There is nothing on my Zen player that I can see. Even using Windows Explorer and Nomad Explorer, it is completely blank.
Someone help please. How do I get back my missing songs and/or reset the player? If at all possible I?d like to get the missing songs off the player since I don?t have those ripped songs on my computer and don?t feel like ripping all those songs again. What is going on?

PaulS7 wrote:
Thank you. I'm trying that now. I see that I can reload the OS (Firmware). Does anyone know where I can find out what the latest firmware is to see if I need to upgrade? How do I find out what the latest firmware is and where do I go to upgrade?
Make sure to read the FAQ post. All downloads are got from Nomadworld.com downloads.

Probleme mit dem Zen Toch 40gb/ Problems with the Zen Touch 40gb!!:( Out of Gara

Hallo ich br?uchte dringend Hilfe. Ich kriege den Creative Zen 40gb nicht mehr zum laufen Da er nur ab und zu angeht Das ?rgerliche daran ist das ich im Ausland war und das Teil nur 4 mal benutzt habe Leider geht er nur ab und zu an und wenn er mal an war, ist er dauernd abgest?rzt Da ich so lange weg war, ist mir jetzt auch noch die Garantie abgelaufen ( Jahr 3 Monate). Im Media Markt bekomme ich leider keine Unterst?tzung nichteinmal ein Versuch das Ger?t auf Kulanz reparieren zu lassen
Leider ist mir das ein wenig zuviel Geld f?r 3 mal musikh?ren. Vielleicht kann mir hier einer Helfen!!!!!!!
I have big Problems with my Zen Touch 40gb May be one of the members here can help me!!because my local dealer isnt able to do this Because the player is older than one year ( y and 3 months) I think that the garanty is normaly to short for this player. In germany you can read a lot about the problems of the Zen. Can it be that the Software doesnt work 00 % I was the last year in Poland so i had the zen 3 times in use The player freeze everytime and the biggest problem now, i cant switch the player on to make an update or something !!! please help.
Greetings

sry about ur problem. I had/have some of ur problems with my zen micro 5g. have u tried 2 reset it into recovery mode and do a cleanup? it won't mess up any of ur songs or anything like that.

Creative Zen W Hardware Prob

Whenever I try to turn on my player, the words Hardware Problem" pop up and it wont do anything.
I tried connecting it to my computer and it doesnt show up and i cant access recovery mode either. ?my warranty is up so i cant send it in. ?any way to fix this?!

Does it Hardware or Hardisk? Hardware could be the motherboard or the hardri've too. Replacing the bad part is the only way to fix it. Also the motherboard is not cheap. The hardri've is not too exspensi've. http://stores.ebay.com/Gordons-Tech-...Q3amesstQQtZkm Seller repairs devices also.

Zen Vision:M Recognition Prob

I am using WMP, XP SP2, and every time i try to connect the Zen to the Computer it Recognizes it, Says found a new MTP Device, and trys to install the drivers for it. Every time Windows trys to install the drivers I get an error that says the system can not find the file that is needed to install the driver. If anyone could show me what file i need to download or send the file to me vai email I would greatly appreciate it. Unless there is an easier way of fixing it, I would like to know that way as well. Thanks

From the thread here: http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=75634
When the manager asks for driver installation:
-- Choose "No, not this time" when it asks if you want to connect to Windows Update
-- Choose "Install from a list or specific location"
-- Choose "Don't search. I will choose the driver to install"
-- At the list of hardware types, choose Uni'versal Serial Bus
-- If no drivers could be found, choose "Have Disk"
-- Browse to the following location and choose "c:\Windows\inf\wpd0.inf"
NB: If you can't see the inf directory in your Windows folder, you need to show hidden files and directories. You can change this by going to Tools>Folder Options>View>Show Hidden Files and Folders
-- Select the bolded driver (it should be a MTP driver)

Stupid zen micro with hardware failu

hey guys!
i just wanted to tell you that i had to return my player now for the 3rd time, because the headphone jack is broken.. GREAAAAT!
if the player comes back and there will occur any other hardware failure I AM NOT gonna change it again. Then I want my money back. It can't be that such an expensi've player has such a pitiful headphone jack and such a liability for physical hardware failures... and for all of you who are still waiting for additional products in europe...forget it.. you won't get any further information about that by any creative hotline member
greetz from germany

ja das is total bekloppt und ich ?rgere mich auch zu tode. die sind so inkompent die zen micro player. kann doch nicht sein, dass die l?tkontakte von der kopfh?rerbuchse so beschissen und billig gel?tet sind. ich hoffe, du wirst deinen player nicht einschicken m?ssen..aber naja.. bestimmt geht deine kopfh?rerbuchse auch demn?chst kaputt..wetten? :-)
gr?e aus ac :-)

Zen Xra 40GB Hardware Prob

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