Zen Xtra 30 Gig Firmware Problems! H

Ive had my Zen Xtra 30 Gig For a While Now, it worked just fine today. I thought I would update the firmware on it, so I downloaded the New Firmware for it, and Followed the Directions. And now it wont work!
"Before installing the firmware update, be sure that you have:Charged the player's batteryConnected the power cableTurned off your playerDisconnected your player's USB cable from your computerTo install the firmware update, you must first remove the firmware in your player using the Reload OS function:Press and hold the Play button, while inserting a pin or paper clip into the Reset button on your player. The Reset button is near the Volume buttons. The player starts up in Rescue mode.Select the Reload OS option. The current firmware will be erased from the player.Connect your player to your computer with the USB cable.Double-click the firmware file, and follow the instructions on the screen.When prompted, click the Upgrade option.When the upgrade is complete, your player restarts.A "rebuilding the library" message appears on your player's LCD. This message disappears when your player has finished rebuilding the music library. The firmware is now updated."
Ive done the "relod OS opition" and mow my Computer wont recognize my Player. Ive done the clean up option, and even tried a differnt USB port on my computer and it still wont recognize it. Its basically stuck in "rescue Mode". What Should I do? Ive got around 6 or 7 Gigs of Music on it so I dont really want to format it, But will a Format do the Trick for me?

I'm unsure what your problem is. Is it that your PC won't recognise your Zen Xtra when you plug in the USB cable? I had this problem and had to reinstall the device drivers here
http://us.creative.com/support/downloads/download2.asp?Product_ID=9288&dlcentric=00003&Prod uct_Name=NOMAD+Jukebox+Zen+Xtra&OSName=Windows+XP

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Zen Xtra 60 gig problem, help requi

hello
i have a nomad juxebox zen xtra 60 gig, and it has worked fine for several months.
recently, i had a problem that when i was listening to a track, parts of other tracks would interrupt the song, before switching back to the original song. this would only last for a second or so, and not all the time, rarely in fact
since then, and my current situation, the player when loaded up has gone into "rebuilding library" mode, and has seemed to fail in doing so, "firmware problem" has appeared on the screen and the blue light is on.
it doesnt do anything else until i turn it off.
so , can anyone help me? is there a way to sort this out?
thanks in advance

ste00 wrote:
i have already looked in the faq but cant find what im supposed to find,
The link is near the bottom of the FAQ and called "I have a "firmware problem" error". It'll take you to this page. You can of course use find and just enter "firmware problem" on the FAQ page.

Zen Xtra 30 Gig - No longer possible to shuffle within playlists after latest firmware upd

Not sure if anyone else has had this problem. After surviving the Windows Media Player /firmware update nightmare, my Zen Xtra 30 gig now will not shuffle within a playlist. Instead, when I select a playlist in shuffle mode, it shuffles through ALL the playlists. Any idea how to fix this?Thanks!

Same here! Are they going to fix this, or is there a workaround? I was thinking about killing it and going back to the older software...

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I updated my Zen Xtra to PlaysForSure Firmware 2.0.03 (on XP SP2, WMP 0) and it became very very slow on transferring data (mp3, avi etc.) from ZEN to PC, i.e. 5 minutes for 500mb.
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I tried to re-install usb 2.0 drivers but nothing happened.
Could you help me or give me new firmware?
Thanks,
Francesco.

Some have reported that reloading the firmware will fix the slowness. Gi've that a try and see if it works for you.
As for the file error that you are getting, download the following 3 hotfixes, esp the last one as it speficially fixes this error. The other 2 I suggest you download them just in case to prevent some errors that may appear.
Windows Media Format 9.5 Runtime:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;8922' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;8922[/url]
DRM performance fix:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;902344' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;902344[/url]
Fix for large data transfers:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;89536' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;89536[/url]

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Nope, the Xtra reads the tags. Why don't you fix them? Here's a great freeware that'll allow you to do just that. It's called MP3 Library, and you can get it here:
http://www.jumpingcholla.com/jce_trapper.htm
Good Luck

Problems transferring WMA downloads onto Zen Xtra?Upgrading firmware/driver solves probl

Being somewhat knowledgeable about computers, but clueless when it came to MP3s, I was very frustrated when I couldn't get music I downloaded from WalMart.com and Buy.com to load onto my Zen Xtra Jukebox (with Creative Media Source and Windows Media Player). My brother-in-law, who is very knowledgeable about most anything technical, said it had to do with licensing. I went back and forth with Creative support, and nothing was working. I couldn't get anything to transfer with Windows Media Player, either. I just happened to be looking on a help page for Media Player where it mentioned that if you can't get MP to locate your device, it may be that you need to upgrade your firmware. I did that and also the driver, and it worked (though only through Media Source - for some reason Media Player gets hung up, but at least it does recognize my device!) Another thing I found out is that you need to play your downloaded music while you are still online in order for your computer to get all the licensing info that is needed. If a technically savvy person is reading this, forgive all of my "layman's" terms, but I was just so proud of myself for figuring out the problem on my own! I hope this is helpful to someone who has been going through what I did - I spent hours trying to figure this out!

I will try to help as much as possible. You need to go to creative.com, pick Support, then pick Downloads, then pick your continent, country, and language. Then pick MP3 players, and whatever product you have. Down below you put in file type, language, and operating system. On the next page, you will find the downloads for the driver and firmware. Follow all the instructions. The driver download is really quick, and the firmware download took about 5-20 minutes with dial-up internet. Make sure you follow the instructions for the firmware carefully because it will remove your present firmware, so I would think you would want to make sure you get the new firmware installed correctly. If you need any more help, let me know!

Nomad Jukebox Zen Xtra - cannot install firmware - PC says device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I've received a reply from Creative [see below] which is, frankly, a bit insulting, because it suggests that they never even read my original message to them. Needless to say, I haven't been able to solve the problem. I've written back to them and told them that I'd appreciate further assistance. To top it all off,?I can't even format the Zen Xtra so that I can simply use it as an external hard dri've. Does ANYONE have any advice on this matter? Am I simply supposed to accept that I have a defunct MP3 player on my hands?-- - REPLY FROM CREATIVE?** Kindly read till the end of this email before attempting to
troubleshoot.
While allowing your Zen player to run in Recovery Mode (if possible),
conduct a Clean-Up followed by Reboot.
The link below will guide you on how to run your player in Recovery
Mode.
http://uk.europe.creative.com/suppor...p?l=3&sid=4794
** You may first wish to back-up your files/data/mp3 in your player (if
possible) as updating the firmware may result in a loss of all these
files.
Following which, you may wish to use the function ?Search by File Name
or Model Number? to locate <<ZenXtraP4SAudible_PCFW_LB_2_0_03.exe>> for
download followed by an update of the firmware onto your player (and
monitor if it responds positi'vely to the update) via this link at:
http://uk.europe.creative.com/support/downloads/
Before updating the firmware, you may also like to conduct a check to
see if Windows XP SP 2 has been installed (in your computer) under
Control Panel\System\General.
The download for Windows XP SP2 is available at http://windowsupdate.microsoft.com
If your computer prompts that it ?does not detect? your player, you may
check if your player is actually connected to your computer via Control
Panel/System/Hardware/Device Manager.
You may also wish to remove any unnecessary USB connections from your
computer while charging/updating of firmware and connecting your player
to a USB port (rather than a USB hub) at the rear of your computer.
If your computer happens to already have been updated with the latest
Windows Media Player , you may wish troubleshoot this problem while
referring to this step-by-step link below at:
http://uk.europe.creative.com/suppor...p?l=3&sid=6737
** If this problem still persists, kindly repeat the troubleshoot
procedure again on another different computer.
I certainly hope the above step(s)/information will resolve your
query/problem completely and I look forward to your favourable reply
soon. Do not hesitate to contact Creative Customer Support Services
again should you have any clarifications in future.

Nomad Jukebox Zen Xtra - cannot install firmware - PC states device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I am having the same problem. Seems like to me creative and many of these other companies leave it for people like ya'll to figure out what is wrong with their OWN product LOL? I am having the same exact problem with my 30gb. Guess I will try what you guys and gals said to do and if no luck then would someone please let me know when there is a class action:smileyvery-happy:? I think it's about time companies became more responsible for their actions. Thank you all for figuring it out. I hope this works for mine. I think you all should send Creative a bill for figuring out their problem. I certainly will NEVER buy another Creative product again. i-Pod here i come

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

Zen Xtra 40 Gig Owner W/Subscription Questi

So I see Creative has put out some firmware to run subscription services on the Zen Xtra's now. Are there any subscription services that don't rquire WinXP? I just reinstalled 2k Pro like 2 weeks ago, finally got everything set up how I like it, and I don't feel like doing it again for another year. Considering the savings in cost per track to put stuff on my Zen vs. the savings of just a subscription fee, and my buddie's legit XP Pro volume license, it might be worth the upgrade. Got a few other questions too.
. I'm considering going with Napster To Go or Yahoo Music Unlimited (probably Napster as I f*ckin' HATE all things SBC). What's anyone's experience with either service, and are there any other services you'd reccomend? Part of the reason I'd like to go with napster is I'd get a free small player I could use at the gym or on my average 3 - 5 mile run. I'm sure either of these activities would beat the hell out of my Zen Extra.
2. One thing I've noticed about Napster with my trial subscription is that all tracks still aren't readily downloadable, and you still must purchase them. Is this the case with the more expensi've "To Go" option? Are other services like this?
3. I generally use MusicMatch Plus to play all my music tracks and rip my CD's. I noticed I could play the tracks I downloaded in Napster with WMP 9, but not MMatch JB 8. Does anyone know if there's a MMatch version that will run tracks from Napster, etc? I'm not too interested in their subscription services. They have no "To Go" deals, all tracks are $.99 all the time, MX radio ain't that great, and On Demand's not too awesome either.
4. This is an important one for me. I noticed that the firmware upgrade says once I upgrade my Zen extra, I cannot connect to any non-XP machines. Is this true even for the data library? I frequently use my Zen to back up files or take my personal picutre collection with me.
5. Another important one: I noticed on the firmware upgrade I may not be able to transfer as many files to my Zen and I may lose some capacity. The description specifically said this is more noticeable on larger players. My Mp3 collection's already 27 gigs (mostly legit too!) and several thousand tracks, and I pack another 3 - 5 gigs of pics / working papers most of the time. I'll likely have a ton of subscription tunes on my machine as well if I upgrade. What are these limits, and how will they affect me?
6. I currently use NomadSync to keep my Zen synced to my ginormous collection, will it work with the new firmware?
Thanks for any info, it's much appreciated.

(Initial) Yes, all subscription services require WinXP SP or 2 and WMP 0. Microsoft did release MTP drivers for WinMe, 2000, and 98SE, but they require customization which no one has managed to carry out; and even then, the lack of WMP 0 for anything but WinXP strongly suggests subscription services won't work with other OSes.
. I tried NTG for awhile before switching to YMU, and I personally prefer YMU. (Don't worry about SBC; they just contract with Yahoo! for content--as does Verizon and many other telcos around the world.) I would say that you're better off using the stand-alone Napster player than the one embedded in WMP 0, although WMP 0 is a requirement. But then, NTG didn't have the free flash player when I tried it; if that's important to you, by all means go for it. (Though you might be able to find a cheap subscription-compatible flash player, probably a 52MB or GB SanDisk Sansa m200.)
2. I believe that Napster still makes purchase the default option on trials; it switches to download when you become a paying customer. YMU has buttons on every track for streaming (play button), download as a subscription track (plus-sign button, formerly musical notes), and purchase (Buy button).
3. I'd try upgrading to MMJB 0. Or consider MMJB 0., which officially is released only for Dell DJs but can be used with other players; it has a "to go" version of On Demand. (Perhaps DM can post the link in this thread.)
4. Since the Xtra doesn't have removable-disk mode, you can only connect to machines with WinXP SP or 2 and WMP 0, even for data. The Micro, MicroPhoto, and Sleek have removable-disk mode; non-XP machines can access the separate data partition, but not the regular partition. The Xtra and Touch don't have a separate data partition, only the regular partition which requires WinXP.
5. Though it's unclear, most of us believe the reduction of capacity is due to additional firmware code on the dri've--which explains the need to reformat the dri've.
6. MTP is a different protocol from traditional Creative protocols; though not specifically mentioned on the NomadSync site, since it doesn't mention MTP, Janus or PlaysForSure, it won't work with MTP players. You'll have to use WMP 0, Zen Xtra Media Explorer (included in the Creative Software Suite), MediaSource 3.30.2 with the MTP plug-in (download MediaSource first, the plug-in is in the suite), or your subscription player (Napster, Yahoo! Music Engine, MMJB 0., etc.) to transfer files.
Message Edited by RBBrittain on -2-2005 04:34 AM

Zen xtra 40 gb firmware probl

ok first off my computer doesnt recognize the zen xtra and i've tried updated drivers. i have windows xp home sp2. i tried cleanup and it didnt work then i tried reloading the OS and now i get firmware problems. i tried formatting but now i lost all of my music and it still has firmware problems. i cant leave the rescue menu.
any help is appreciated.
also how do i reload the original firmware? is there a way? i have the disk and another computer (not connected to the internet) that i think recognizes the zen xtra

dreychris,
Here what you should try. Download the latest driver and firmware from the website. Disconnect the player from the computer. Install the driver and when it had finish, have the player enter the recovery mode. Once in, select Reload OS and wait for the player to prompt you to download or connect for firmware update. Now connect the player up and run the firmware update you have downloaded.
Jason

Zen Xtra, 30-gig is

All right, I've looked over the forums and it seems some people had the same problem as me, but I'm not entirely sure, so I'm going to ask again.
My mp3 player works fine and I love it to death. It wasn't until I updated that I started getting problems. There's no problem with the device, it's the drivers. The drivers that came with the cd for my Zen Xtra work just fine. Whenever I plug it into my computer, it shows up, I can do whatever with the songs, and close out again without a hitch.
But when I did the recommended update for my drivers to the new ones on Creative's site, it no longer worked. When I'd plug it in, I'd get nothing. It would keep saying that it isn't connected. So I went to the add/remove hardware option to find that it had a small "x" over the picture, saying the device wasn't acti've or something. So I activated it, restarted my machine, like it told me to, and plugged it in again. Nothing. Thinking that something went wrong, I went back and checked it on the hardware option under USB.
Nope, everything fine except now there's no drivers installed! O.o Very, very strange. And in order to use my mp3 player, I was forced to pop back in my cd that came with it and install the old drivers, which work just fine. I don't understand why it's doing this. Am I doing something wrong? (I use the autoupdate feature on Creative's site, just to make sure I get everything that I have and not something else, which is what I did when updated my drivers to the newer ones for my mp3 player. Followed the install instructions to a T, and it still didn't work...O.o).
Explain, someone, please?

I had this problem once with my Nomad Jukebox 3, which is often why I suggest to check the driver version as well in Device Manager.
On the one hand, if everything is working now then I would suggest leaving it alone.
If you're still interested in updating then manually download the .30 drivers from Nomadworld.com downloads. If you have a similar problem again you can manually point to them with the Device Manager update drivers routine, in the folder <EM>C:\Program Files\Creative\Jukebox 3 Drivers</EM>.

Zen Xtra 60 gig wont turn on

Okay, I just got my xtra yesteday and its already not working, needless to say I'm not very pleased. I was listening to the player in my livingroom today and all the sudden it just shut off. I thought it might be the battery at first but when I went to plug the player into the charger it wouldnt even start to charge, so I couldnt turn it on either. I've read a few other posts and they all tend to say that I need to use the reset button, but I dont have any power to do so. PLEASE HELP!!

Maybe the battery is too dead for the charging circuit to start when you plug it in. I've seen a few different ways to "jump-start" the charging:
- If you have a switch-controlled outlet, plug it in there. Then flip the switch on and off a few times and watch to see if it starts charging. (Or you can hook everything up and then plug and unplug the AC cord.) Sometimes the resulting current spike starts it charging.
- (***This is what Tech Support says to do***) Plug in the player with the battery removed and turn it on if you can. Leave it going like that for 2 hours and then insert the battery while it's plugged in. If it doesn't start charging, take out the battery and put it in again. Try it a few times before giving up.
- (*Sort of advanced*) Use a multimeter to make sure the battery isn't full (3.8 volts) or too dead (significantly under 3 volts). (If it's full, the player's broken and has to be repaired or replaced. If it's dead, the battery is probably at the end of its life; get a new battery.) If it's close to dead, you can charge it a little bit by connecting a 4-5 volt power source to it, with correct polarity. Only charge it likt this for about a minute. Now it should have enough in it for the Zen Xtra to charge it.
The other possibility is that the player is dead. My Zen Xtra 40 GB crashed with a black screen in the middle of a song. I think there was either a partially defecti've component in it or it killed its firmware. Fortunately I was within the 90 day warranty, so I sent it in.

Zen xtra 40 gb firmware prob

hey guys, i have quite a dilemma i am facing.
everytime i start my mp3 player up, im plagued with a "firmware problem" screen. i am aware that i have to reload the firmware onto the zen to fix this problem, but i've been told reloading the firmware will wipe out all my mp3s.
i have over 20 GB of mp3s on it that i really don't want to lose. is there anyway at all to salvage the mp3s before i reload the firmware or am i out of luck?Message Edited by gnarmyroly on 05-24-20070:34 AM

*bump*
so theres no way?

Zen Xtra 60 gig quest

my hard dri've went out and I was wondering what model hard dri've creative is using. All the 60 GB dri'ves I've found that work have been discontinued.

ste00 wrote:
i have already looked in the faq but cant find what im supposed to find,
The link is near the bottom of the FAQ and called "I have a "firmware problem" error". It'll take you to this page. You can of course use find and just enter "firmware problem" on the FAQ page.

Zen Xtra 30 Gig Firmware Problems! H

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