Zen Xtra 40 GB Scroll Wheel Prob

Hi! My Zen Extra 40 GB, which my husband purchased on December 9, 2004 (warranty is almost up), has a problem with the scroll wheel. Sometimes it will pause the song that is playing when I try to select other music. Has anyone else had this problem, and does it warrant sending it to be serviced? I can't find the original receipt, but I did print out a copy of the transaction off of WalMart's website. If it's going to cost a fortune to fix, I guess I could li've with it. I just noticed this problem this morning, and it doesn't always pause the song, but I don't know if it could get worse over time. Any help would be appreciated. Thanks so much!

I had this exact same problem with the scroll wheel recently. Luckily I have solved the problem thanks to users here and on Nomadness.net. In fact my only posts on this board are because of this annoyance.
I was also having the scroll wheel pausing tracks and playing tracks when it shouldn't have been doing that.
For me it came down to hardware. I actually got my Xtra aroudn the same time you did and only a few weeks ago did I finally fix it. It was going on for about 2 months, and it just got to the point where I didnt want to use the player because it became such a hassle.
What I did was go to Radio Shack and get a can of Switch Electronics Cleaner. It was like 0 bucks or so. I also got a pack of .4mm phillips head screwdrivers as I was going to open the unit and fix it that way but to my dismay and maybe for the better the screws wouldnt budge on the unit. I then took the little straw thing that can attach onto the end of the spray nozzle and sprayed a small amount (one split second spray) right onto the side of the unit by the scroll wheel. The cleaner is safe on the plastic. I then worked the scroll wheel back and forth so the stuff would get into it and lube it nicely.
I fired up my player and at first it still had the problem, but literally after about a minute the problem was gone. I use my player all the time and since doing this not once have I had the scroll wheel acting as the play/pause button. Its back to what it was like when I first bought it.

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*bump*
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I have a 40gb zen xtra. The wheel has always given me a bit of a problem but moreso recently. Often when I click it to select an artist (or anything, it happens randomly, but frequently) it doesnt perform that function but instead pauses the song thats currently playing. If I press it enough times, eventually it will work, sometimes it changes the song if i press it too many times. This has happened for a long time but now is happening more frequently.
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b
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My 60G Zen Extra just started scrolling problems. Once it is turned on the second you touch the scroll bar it starts a fast scroll of the menu. Nothing else works. You cannot pause, shut the unit down or anything. The only way to stop it is to remove the battery. When you put the battery back in it does the same thing.
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I'm thinking that it has nothing to do with putting it in the safe. I think it might just be a coincidence and it just happened to go bad just then. I'd be more concerned about magnets near a hard dri've. As those two things don't mix very well. I think you might be able to get it fixed through Creative, but you'll probably have to pay for it since it'll be out of warranty.

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Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
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Nomad Zen Xtra prob

Well, I just emailed support again but overlooked the (faster?) forums until now. Maybe someone can help me out... ------- EMAIL SENT -------- Hi, I emailed the customer support a while ago and got a generic reply as how to reset my mp3 player's OS. *This is not a software problem, it is a hardware problem... I want to send my Nomad Zen Xtra in to Creative to get it fixed and I will pay for the repairs.* Here is an original copy of the message: Hello, about a year ago I purchased my Creative Nomad Zen Xtra. Only a couple months into using it, I dropped the MP3 player on the headphone jack where my headphones were plugged in and the sound stopped working correctly. I think maybe that the soldering that is keeping the headphone jack on the circuit board is messed up or disconnected. Some sound does come out of one earphone when I wiggle the plug around a bit. How much do you think this would cost me? The player is no longer under its one year warranty, either. Thanks in advance. - Steve ----- Originally answered by Technical Support, Creative Labs Americas ----- Thanks, Steve-oMessage Edited by Jeremy-CL on 0-2-2005 0:08 AM

I?ve posted it before, but here we go again:
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Zen Xtra 40 GB Scroll Wheel Prob

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