Zen Xtra 40G - PC Not Recognizing Unit after Firmware and Driver upgrade

I own a Zen Xtra 40G unit and have just recently upgraded the firmware to the latest version (.20.08). I then proceeded to upgrade to the latest Windows XP driver (.26.02) and after reboot, the system no longer recognized my jukebox.
I tried my room mates, still on an older version of the firmware, and his worked without a problem.
In order to check and see if it was a one time fluke, I uninstalled both the driver and Creative MediaSource and re-installed from the original CD.
Again, my jukebox (still with the new firmware) worked flawlessly. I then upgraded Media Source to the latest version (2.03.09) and rebooted only to find my jukebox still worked perfectly.
I then downloaded and installed the latest Windows driver again (.26.02) and rebooted. My PC stopped recognizing my jukebox again but my buddie's still worked without a problem.
Is there a known flaw with the Windows driver and the latest firmware version.
Could Creative fix the problem or let me know if there is a setting I need to change in order for my PC to recognize my jukebox under the latest software and drivers?

So am I to assume from that message you think I should revert back to the old driver?
Of course Technical Support was no help. Sometimes I think they either a) don't read English very well or b) don't read the entire e-mail.
Here's what they wrote:
With regards to the issue you are having, may I enquire on the programwhich you used after applying the Windows update that informed you thatthe player is not connected. In the meantime, please try downloading these two files and see if ithelps:Below is the link for the latest drivers/applications updates.<A href="]http://us.creative.com/support/downloads/[/url]Select MP3 Players -> Zen -> Zen XtraSelect Windows XPThe files are Creative MediaSource Software Update version 2.03.29 (39.46 MB)Filename: CMS_PCAPP_LB_2_03_29.exeThis software update allows you to manage your Creative NOMAD? playerwith the latest version of Creative MediaSource?, an advancedfull-featured media player.2) NOMAD JukeBox Type 2 Version .0.03 (English) Web Release (7.70 MB)Filename: JBTII_PCAPP_LB__0_03.exeThis software update is for Creative Zen and Creative NOMAD? Jukeboxowners who have installed Creative MediaSource? (version .00.54 orlater) on their computers.Please email us if you have any further questions or comments. Thankyou.For faster service please reply with previous correspondence whenreplying to this email.
Had they read my e-mail, they wouldn't have pointed my to software I had already DOWNLOADED and INSTALLED!!! Oh well... we'll see what tomorrow's answer brings.

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