Zen Xtra 40GB won't charge or turn

I have a problem with my player that nothing seems to sort out. I'm getting really annoyed with it and need some advice before I start throwing it at walls!
Basically, it won't turn on. I've held the power button down til my finger nearly falls off but it won't turn on. Just stays blank. I figured that was probably because the battery wasn't charged, so I tried to do so - I've hooked it up to the charger, and the charger to the socket (checking I'm using all the right cables and stuff) but although this *does* turn the player on, it doesn't charge it. I just get the main menu, and if I leave it, it just turns itself off automatically after a few minutes. I don't get the 'charging' symbol, just the one that means it's running on mains electricity only.
I have tried:
) Pressing reset
2) Following some advice I saw on here further down about keeping on plugging it in and out until it kicks in charging
3) Plugging it into a different socket
4) Swearing at it
None of these have helped and I can't find any further help topics. Can anyone think of anything more I can do, or should I take it back to the shop? I don't want to get there only for them to point out that I've missed something really easy!
I also don't know if this is relevent but I should probably add that I have had the player for a year already, but haven't been able to use it because at the time I got it as a present but my computer wasn't upgraded enough to actually use it! So I've had to wait until now to get the thing going - but it has been kept very safe, in its box and hasn't suffered any trauma or anything. It did turn on when I first got it, though, which makes me a little worried - I haven't turned it on for about 0 months... but surely I can't have damaged it simply by not using it's
If anyone can think of an answer, please let me know - I'll be very grateful!
Ems
xx

It's the last piece of the story that I think is the key. You say the player hasn't been used for a long time, and this can be fatal for a Lithium Ion battery. Basically if left in storage the battery will eventually discharge to a point beyond which it can't be recovered. You can try the technique of manually jump starting it, by applying voltage, described here in the Zen FAQ at Nomadness.net. No guarantee it will work though, and you do this at your OWN RISK.

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:::::::::::The following is pasted from tech supports email to me:::::::::::
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HT1430 I am trying to charge my iPad but it won't charge & keeps turning itself on and off

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Help please
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Guys
Thanks for your responses. Sorry I haven't got back - been away a few days.
Situation is this.
new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
Loaded software with Nomad and unable to sync or transfer. PC could 'see' nomad and read preloaded files but when any form of transfer tried I either got 'device not connected' or, occasionally, a few files would transfer before 'hanging'. Erroe message stated'device busy or not connected'.
Since then I have followed these instructions given in another reply on this forum to the letter.
Here is a step by step of what I would do to try to get back to square one and get MediaSource and the Driver installed.

) Disable any antivirus and background programs on your system and disconnect the Jukebox from USB
2) Go to control panel/add remove programs and remove both Mediasource and the Jukebox Driver
3) Reboot
4) Ensure AV and BG programs are still disabled
5) Search for any updated Chipset drivers for your motherboard (if you need help with this tell me your computer Mft. or your motherboard mft. and I will find out what you will need) and install them.
6) Reboot
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Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0)</LI>
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ps.
Disconnect after the last file is installed.
0) Reboot, reconnect the player and test.
Jeremy"
So I think of all the up-to-date firmware etc...
I've also loaded and installed WMP 0 - which can also see the Nomad and has transferred a few files before hanging as above...
I can also see the driver in my device drivers under usb controllers. the driver listed is Creative Labs .26.2.0
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I really want to get it working properly on my main PC so I can get the max from the Nomad.
Any ideas?
Sorry this is a bit long...
Mark

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Zen Xtra 40GB won't charge or turn

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