Zen Xtra and accessing subscription mu

I was very disappointed to learn that my Zen Xtra cannot access subscription music from services like Rhapsody and Yahoo Music Services because it does not support the proper license management for subscription services. Has anyone found another way around this besides waiting for their "Gee we don't know when we will support it" ridiculous answer that I got from them? These services are fantastic and, for a small amount of money, give enormous access to portable music. Help!!!
Steve Sankey

We are all very dissapointed, I'm a Zen Touch owner, and can't wait for the update, although I've been "can't waiting" for 7 months. The only solution at this time would be to buy a player from another manufacturer, for example the Dell DJ 20, even Toshiba which is known for their bad support has a 20GB PlaysForSure player.

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Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Zen Xtra and Win 7

I have recently upgraded my computer to Windows 7. I find that when I plug my Nomad Zen Xtra into the system, it is not recognized and I cannot sync my Zen with my Creative Media Source. Any suggestions. I cannot find new drivers for the Zen or upgrades. HELP. This has all our music on it and I need to get it transferred and back to work.

I found the same thing occured when I bought new notebook w/oem win 7. I don't have access to XP right now, so I can't do the firmware thing. However, I did have SOME success getting connectivity, and at least being able to play songs, and get them to my hardri've using Winamp, (v5.5.7.2830), nomad zen xtra 30g Firmware v .20.08, and NOMAD Jukebox Series USB Drivers v.30.03.00. I also have Adaptec StorPort Ultra320 SCSI Driver (X64), installed, although I'm not sure if that has an effect or not.
You'll notice that the zen firmware is an older version, I've been told that the older versions of FW have had some success with connecting to win 7, whereas in later versions it doesn't work as well. If you have a more recent FW and you feel like it might be causing a problem, try installing winamp in "compatability mode" for XP. Also try whatever you can to get devMgr to at least 'see' the player, as it will make it easier for your media program too.
The other program that I had even MORE success with was Media Monkey ( the free version). I've been able to download and upload some files, it's very slow, and doesn't ALWAYS work, but so far the best option. I really like media monkey, and appreciate the fact that you can run it WITHOUT skins (No Skins, No Problems!), I am considering getting pay version. Be sure to read directions, because the UI can look a little intimidating, but the help and instruction file that comes with is very informati've and easy to understand.
Also, I MYSELF have not had to install any "plays for sure" programs, and again it might be cuz of my fw version.
I've heard some people suggesting "Notmad" installer for this, but to my knowledge they don't have any win 7 compatible downloads.
Good luck, man. Let me know how it went.

Firmware Update 2.10.03 for Zen Xtra and Yahoo! Music Unlimi

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

Cases for the Zen Xtra and which online servi

I just bought a Zen Xtra 30 GB and would like to get some safe way of carrying it when I jog. Either a fanny pack or arm band. Has anyone seen these. If so where? Also what online services work with this device. I saw Napster works directly with the micro.

I've not seen either specifically for the Zen, but I'm sure you can get a generic belt based case from something like a camera shop. Or use a case e.g. Vaja, that has a belt connector.
Currently the Xtra will support any service that uses normal WMA DRM (or of course the very few that use MP3). It won't support PlayForSure (and Janus DRM) yet, but a new firmware is supposed to bring this. See the FAQ.

Zen Sleek Photo, Zen Xtra, and Vi

I know I?ve posted about this before, but new folks visit here every day, and the information contained in these posts can get buried after just a few days. If the moderators wish, they can remove any earlier posts that I have put up here on this board.
This concerns problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from ?Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
I have also discovered that this installation procedure also works for my Nomad Zen Xtra ? an unexpected bonus!
It worked for me, and I have received feedback from several dozen people already who have used this procedure with 00% success, so I know that it works!? I am currently getting three or four requests daily for this, and most have been kind enough to follow up and let me know that it solved their problem.
I will send this info, in Word document form, to anyone who requests it. Just email me at:
[url=mailto:[email protected]">[color="#0000ff" face="Times New Roman" size="3">[email protected][/url]
Dave McClay

Dave, I tried to send email to [url=mailto:[email protected]">[email protected][/url]?but it's bouncing back. Can you pl post your correct ID? I'd like to get the procedure for Zen Sleek Photo Installation on Vista. Thanks?

My zen xtra and my pda (WIN

is there any way to hook up my zen xtra to my PDA? The pda does have a PCMCIA Slot.Message Edited by mikeamabob on 03-7-2005 05:20 PM

No, not possible. Even if it could host a USB connection it would still need drivers to access it.

"Unknown Artist" using Zen Xtra and WM

I have a Zen Xtra updated with the latest firmware and it is syncing fine with Windows Media Player on Windows XP SP2. The issue I am having is when I try to "sync from" my Zen Xtra back to my PC, all of the music gets placed into an "Unknown Artist" folder and then into a folder with the correct Album name within my "My Music" folder.
For Example:
When syncing "In Your Honor" by the Foo Fighters from my Zen to my PC I get this:
My Music\Unknown Artist\In Your Honor
All of the music is tagged with the correct Title, Artist, Album, and Genre information.
Any ideas?
Thanks.

I think you can already do this with the ipod. I was looking at Belkins website and found a device you plug compact flash cards into, and which then plugs into your ipod. Transfers all you piccies.
Since the micro (and i guess other h.dri've players) can store data then it should really be a case of some simple software and a memory card reader.
This facility on the Micro, for me, would be almost as useful as having music to listen to.
Creative must be aware of this as the new colour screen photo micro is coming out this year sometime. Lets hope a media card reader adaptor will also be available.
Cheers.

Zen Xtra and files trans

Is it possible to transfer files from Zen Xtra to computer whitout drivers installation ? I've got Windows XP.

No, not until the MTP firmware is ready.

A problem with my Creative Zen Xtra and Mediasou

When I play music off of my Zen on my computer through Mediasource, sometimes Mediasource will close down out of nowhere and will not reopen unless I restart my computer. I have the most updated version of the Zen's driver and everything.
Does anyone know what could be going on here and if so, how do I fix this issue?
Thanks.

Someone has to know! Enlighten me! Haha.

Nomad jukebox zen xtra and windows vi

Help. I just bought a new computer, old one died. The new computer has windows vista and windows media player installed. i cannot get my player to work, it is not recognized, and the original software keeps getting shut down by windows. Can anyone tell me if there are updates and in what order I need to due them in. I have looked all over the creative web site and can't seem to find the correct solution. I also tried contacting tech support via email and they don't want to help since the player is out of warranty and just said to go to the web site, which of course I already tried, with no luck.

I am going to call a friend tomorrow who may still have xp. i'd like to know if i should and can it be done and if so how. To back up the original fimware that is on the player. and how would I reinstall it after if I needed too. i read through the link you provided a lot of good info but also seems a little like a could be in for a rough ride. Basically i should be able to upgrade the firmware and then the player will be recognized in vista. is that correct?as long as the computer I use has xp and windows media player 0.
?I like media source organizer but as long as I can transfer songs to the player I'll be happy. I can easily li've without media source organizer.

NOMAD Zen Xtra and MediaSource Playb

I've been trying to play music, through MediaSource on my PC, from my NOMAD. It shows that the song is "playing" but I hear absolutely nothing.
I can hear music from any other folder I have on the PC itself, but if I try to use the NOMAD, I get silence even though it says the song is playing.
What am I doing wrong? Or is there another way I can hear the music from the player through my PC?
I'm going overseas to Diego Garcia soon and it's really important to me to be able to do this. I don't want to lose, break, or damage any of my rare or hard to come by CDs and was hoping to just load them onto the NOMAD and be able to listen to them from my computer once there. Is this possible?
I'd hate to have to give up on Creative and have to go get an iPod :/

Tenebrae wrote:Thanks.. and I could die from shame. I just had it plugged into the wrong USB port ;x
You are not wrong; at least you plugged it into a USB port.
There was once when I plugged my USB mouse into the network port of my notebook PC and was wondering why the mouse failed to work.

ZEN XTRA and car ster

Anyone know if there is a product out there that will play this mp3 player, except the FM transmitter? Car Kit of some sort?Any help would be appreciated...
cheers!!

Have been researching this for myself - not recommending this vendor at all just found they had the best explanations, which I pasted below
http://www.logjamelectronics.com/piechry02aux.html
The PIE CHRY02-AUX Auxiliary Input Converter connects to the CD changer data port of your factory radio to create an external auxiliary input that has a pair of left and right RCA audio inputs. With this converter installed, you can connect any external audio device that has an audio output directly to your factory radio without using an FM modulator and hear the audio from your factory sound system.
You can also convert the RCA inputs to a 3.5mm input by adding the PIE 3.5-RCA6MM. This converter allows you to connect any device that has a 3.5mm jack such as an iPod, a Discman, an MP3 player, a walkman, or any auxiliary audio source.
http://www.logjamelectronics.com/pie35rca6mm.html

Nomad Jukebox Zen Xtra play and share update probl

I have a jukebox Zen Xtra and I tried to update it for the play and share so it will work on my xbox 360. When I went to update the firmware everyone was going good and then it rebooted and stayed at the recovery menu and just stopped. I tried reconnecting it and it registers that it is connected to the USB for a second then it says device not connected. How do I get it connected again, or what am I doing wrong. I just want to update it so I can use it on my Xbox. How do I get it to update right? Thanks.

Manning888,
Which firmware are you referring to Assuming you are referring to the PlayForSure firmware, make sure you have Windows XP with at least SP and WMP0 installed. Also, you can try looking into this Knowledgebase article SID0053.
Jason

Problems downloading between Nomad Zen Xtra 40GB and PC (XP S

Help please
I've a new Zen Xtra and have installed all the software that came with it and then reinstalled as per the instructions given in another post.
I can see no sign of the drivers under the device driver although, not always, the PC pops up a message saying 'do i want to organise'. I can see my Nomad files in Nomad Explorer and Windows Explorer. i can even, sometimes, after each software reinstallation, even transfer a few, about 0 to 20, files before i get an error message telling me thw player is busy or disconnected. I have left the connection in place overnight but still no celarance.
Any ideas as I really feel like throwing the bloody thing out the window!
Thanks
Mark

Guys
Thanks for your responses. Sorry I haven't got back - been away a few days.
Situation is this.
new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
Loaded software with Nomad and unable to sync or transfer. PC could 'see' nomad and read preloaded files but when any form of transfer tried I either got 'device not connected' or, occasionally, a few files would transfer before 'hanging'. Erroe message stated'device busy or not connected'.
Since then I have followed these instructions given in another reply on this forum to the letter.
Here is a step by step of what I would do to try to get back to square one and get MediaSource and the Driver installed.

) Disable any antivirus and background programs on your system and disconnect the Jukebox from USB
2) Go to control panel/add remove programs and remove both Mediasource and the Jukebox Driver
3) Reboot
4) Ensure AV and BG programs are still disabled
5) Search for any updated Chipset drivers for your motherboard (if you need help with this tell me your computer Mft. or your motherboard mft. and I will find out what you will need) and install them.
6) Reboot
7) Repeat step 5
8) Go to www.nomadworld.com and go to downloads/drivers and applications. Select the Jukebox Zen USB 2.0 and your version of Windows. Click get files. Download four files:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0)</LI>
9) While these are downloading, go into rescue mode on the player and run a cleanup. A reload OS will hopefully not be needed.
0) Install the files in the above order. You will plug the Jukebox Zen in at the end of the driver install to complete the install. Leave it connected all the way through the remaining ste
ps.
Disconnect after the last file is installed.
0) Reboot, reconnect the player and test.
Jeremy"
So I think of all the up-to-date firmware etc...
I've also loaded and installed WMP 0 - which can also see the Nomad and has transferred a few files before hanging as above...
I can also see the driver in my device drivers under usb controllers. the driver listed is Creative Labs .26.2.0
I have managed to transfer my tracks (3500+) to the Nomad by burning as MP3 cd's and loading through my works laptop (Win2000). I used the Creative Media Source on the original software which came with the Nomad to do this. This is not a great solution as my company aren't thrilled about such use of their lappies and it only has a 0gb hd and, therefore, doesn't / can't hold my music library.
I really want to get it working properly on my main PC so I can get the max from the Nomad.
Any ideas?
Sorry this is a bit long...
Mark

Zen Xtra and accessing subscription mu

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