Zen Xtra and files trans

Is it possible to transfer files from Zen Xtra to computer whitout drivers installation ? I've got Windows XP.

No, not until the MTP firmware is ready.

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Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Zen Xtra and Win 7

I have recently upgraded my computer to Windows 7. I find that when I plug my Nomad Zen Xtra into the system, it is not recognized and I cannot sync my Zen with my Creative Media Source. Any suggestions. I cannot find new drivers for the Zen or upgrades. HELP. This has all our music on it and I need to get it transferred and back to work.

I found the same thing occured when I bought new notebook w/oem win 7. I don't have access to XP right now, so I can't do the firmware thing. However, I did have SOME success getting connectivity, and at least being able to play songs, and get them to my hardri've using Winamp, (v5.5.7.2830), nomad zen xtra 30g Firmware v .20.08, and NOMAD Jukebox Series USB Drivers v.30.03.00. I also have Adaptec StorPort Ultra320 SCSI Driver (X64), installed, although I'm not sure if that has an effect or not.
You'll notice that the zen firmware is an older version, I've been told that the older versions of FW have had some success with connecting to win 7, whereas in later versions it doesn't work as well. If you have a more recent FW and you feel like it might be causing a problem, try installing winamp in "compatability mode" for XP. Also try whatever you can to get devMgr to at least 'see' the player, as it will make it easier for your media program too.
The other program that I had even MORE success with was Media Monkey ( the free version). I've been able to download and upload some files, it's very slow, and doesn't ALWAYS work, but so far the best option. I really like media monkey, and appreciate the fact that you can run it WITHOUT skins (No Skins, No Problems!), I am considering getting pay version. Be sure to read directions, because the UI can look a little intimidating, but the help and instruction file that comes with is very informati've and easy to understand.
Also, I MYSELF have not had to install any "plays for sure" programs, and again it might be cuz of my fw version.
I've heard some people suggesting "Notmad" installer for this, but to my knowledge they don't have any win 7 compatible downloads.
Good luck, man. Let me know how it went.

Zen Xtra stuck in trans

Hi all-
I'm glad there are people out there who know a lot more than me... and are willing to share.
OK, so this is my second day with my Nomad jukebox Zen Xtra. Yesterday I started putting on some tracks, got into a bit of rhythm. Today, I was trying to load from Musicmatch jukebox and the transfer screen that comes up is still on the screen. I can't power down, can't seem to do anything else. What do I need to do here. Is reset the only option?
Thanks so much for helping out.

Musicmatch is known to be problematic, so I would avoid using it. For the moment try staying with Creative's MediaSource.
Probably a bit late now, but if you shutdown the PC does the docking screen go away?
If the worst comes to the worst just reset the player, and it will probably run a disk cleanup automatically.

Cases for the Zen Xtra and which online servi

I just bought a Zen Xtra 30 GB and would like to get some safe way of carrying it when I jog. Either a fanny pack or arm band. Has anyone seen these. If so where? Also what online services work with this device. I saw Napster works directly with the micro.

I've not seen either specifically for the Zen, but I'm sure you can get a generic belt based case from something like a camera shop. Or use a case e.g. Vaja, that has a belt connector.
Currently the Xtra will support any service that uses normal WMA DRM (or of course the very few that use MP3). It won't support PlayForSure (and Janus DRM) yet, but a new firmware is supposed to bring this. See the FAQ.

Zen Sleek Photo, Zen Xtra, and Vi

I know I?ve posted about this before, but new folks visit here every day, and the information contained in these posts can get buried after just a few days. If the moderators wish, they can remove any earlier posts that I have put up here on this board.
This concerns problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from ?Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
I have also discovered that this installation procedure also works for my Nomad Zen Xtra ? an unexpected bonus!
It worked for me, and I have received feedback from several dozen people already who have used this procedure with 00% success, so I know that it works!? I am currently getting three or four requests daily for this, and most have been kind enough to follow up and let me know that it solved their problem.
I will send this info, in Word document form, to anyone who requests it. Just email me at:
[url=mailto:[email protected]">[color="#0000ff" face="Times New Roman" size="3">[email protected][/url]
Dave McClay

Dave, I tried to send email to [url=mailto:[email protected]">[email protected][/url]?but it's bouncing back. Can you pl post your correct ID? I'd like to get the procedure for Zen Sleek Photo Installation on Vista. Thanks?

Zen Xtra and accessing subscription mu

I was very disappointed to learn that my Zen Xtra cannot access subscription music from services like Rhapsody and Yahoo Music Services because it does not support the proper license management for subscription services. Has anyone found another way around this besides waiting for their "Gee we don't know when we will support it" ridiculous answer that I got from them? These services are fantastic and, for a small amount of money, give enormous access to portable music. Help!!!
Steve Sankey

We are all very dissapointed, I'm a Zen Touch owner, and can't wait for the update, although I've been "can't waiting" for 7 months. The only solution at this time would be to buy a player from another manufacturer, for example the Dell DJ 20, even Toshiba which is known for their bad support has a 20GB PlaysForSure player.

Firmware Update 2.10.03 for Zen Xtra and Yahoo! Music Unlimi

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

Right now I am having trouble with putting tracks on my Zen Xtra from a Yahoo! Music Unlimited account. I believed that Yahoo's music services were accepted by the Zen Xtras, but I'm not so sure now. I downloaded the latest firmware for my Xtra (2.0.03), and supposedly that is supposed to upgrade the player's Playforsure capabilities, including allowing it to accept subscription-based-tracks from music services. However, when I went to take the tracks from the Yahoo Music Jukebox it said that the device or the device firmware is "not subscription-music compatible". I went on Yahoo music's website and it said that Zen Xtra is one of the players that is supported but I was wondering if anyone else with an Xtra had any trouble with Yahoo's Music Unlimited. I would appreciate any help you can give me.

"Unknown Artist" using Zen Xtra and WM

I have a Zen Xtra updated with the latest firmware and it is syncing fine with Windows Media Player on Windows XP SP2. The issue I am having is when I try to "sync from" my Zen Xtra back to my PC, all of the music gets placed into an "Unknown Artist" folder and then into a folder with the correct Album name within my "My Music" folder.
For Example:
When syncing "In Your Honor" by the Foo Fighters from my Zen to my PC I get this:
My Music\Unknown Artist\In Your Honor
All of the music is tagged with the correct Title, Artist, Album, and Genre information.
Any ideas?
Thanks.

I think you can already do this with the ipod. I was looking at Belkins website and found a device you plug compact flash cards into, and which then plugs into your ipod. Transfers all you piccies.
Since the micro (and i guess other h.dri've players) can store data then it should really be a case of some simple software and a memory card reader.
This facility on the Micro, for me, would be almost as useful as having music to listen to.
Creative must be aware of this as the new colour screen photo micro is coming out this year sometime. Lets hope a media card reader adaptor will also be available.
Cheers.

My zen xtra and my pda (WIN

is there any way to hook up my zen xtra to my PDA? The pda does have a PCMCIA Slot.Message Edited by mikeamabob on 03-7-2005 05:20 PM

No, not possible. Even if it could host a USB connection it would still need drivers to access it.

Creative Zen USB and File transfer probl

Am the unhappy owner of a brand new Creative Zen touch 20gb mp3 player which apparently works with usb 2.0. After installing the software which came on the cd (file transfer software and nomad explorer) the Zen appears to get recognised by the pc with no problems when i connect via the usb cable. The Zen also displays 'docked' which is all very well. However if i select say 0 tracks to download to the player the xp progress bar seems to halt at around 60-70% and eventually the program (nomad) complains that the operation cannot be completed. I noticed that the small hard dri've in the player feels as though it is 'spinning down' around a similar time to the message being displayed. If at this stage i refresh the players view in nomad explorer it can be found with no problem....its just i cant write to it until i unplug the usb from the zen and reconnect. I spoke to creative who told me that because my pc (in system devices) reports that my usb is an 'open host' adapter...this means it cannot supply adequate power to the player....but surely USB2.0 is USB2.0 and if something claims to be USB2.0 compliant that would be the end of the story? The usb card im using is a usb 2.0 pci card and is also pretty new. Any help/ideas would be greatly appreciated.
I have tried various usb ports, usb and2 conections ( I have both), various cables and combinations and the same happens. I have also tried win xp and win98, and other disks I have with the same result. I have managed to transfer 20 os so mp3s (a small proportion of those I have been trying to transfer)after 3-4 hours hard labour but never the contents of a full folder. After a proportion of the files are transferred then Zen touch becomes 'busy' or 'not connected'. Obviously there is no way I can continue like this and it will have to go back.
I have tried the slightly newer driver but this did not work at all and I had to roll back to the one that came on the CD. I feel that I have given it a fair shot trying all the workarounds.
Is is a USB power problem? Should a powered usb hub cure it's If so why?
But is this surely is Creative's problem. It is obviously a known issue but what are they doing about it's Putting out Zens which are prone to this problem is not good practice. Any solutions out there?

Hey,
If you tried it on a friend's computer and you're still having problems then it may be a problem with the Zen. Before you call or e-mail tech support, here is what they will tell you do to first before they really get in depth with helping you. Go into Rescue Mode (there is an explanation on how to do this at the top of the forum) and do a disk clean up. After that, try it. If that doesn't work then click the reload OS option which will take the firmware (like windows to your PC) off the Zen. Don't worry you can easily put it back on. Go to Support>Downloads>select Zen Touch, etc, etc. and download the latest firmware and run it. Hopefully that will fix it....
I had some connection problems myself with my ZT as soon as I got it as well. and simply reflashing the firmware fixed and now I love my Zen. I hope everything works out for you.
Wilco

Zen Xtra 40G File L

Hello,
I have having some dificulty and frustration with my MP3 player. It runs ok when it is on, files transfer from MediaSource very quickly on the USB2.0 connection. The problem I am having is I will load files onto the player and I can even play them but if I leave the player off for a couple of days I will turn it back on and it says it is "Rebuilding the Music Library" and takes about 2-5 minutes (I have about 5Gigs free space out of 40) and when I look for the files I just loaded on and played they are not on the player. They just disapeared. It only happenes when the player rebuilds the library. I have reloaded some particular files 3 times now and need to again because they are gone again.
I went to creative.com and got the latest drivers and upgraded to the newest firmware. Still the problem happened. Is there a way to make sure that these files stay on and get rebuilt with the rest of the files?
Please Help,
-Troy

I replied in your other post. Please don't post duplicate questions!

A problem with my Creative Zen Xtra and Mediasou

When I play music off of my Zen on my computer through Mediasource, sometimes Mediasource will close down out of nowhere and will not reopen unless I restart my computer. I have the most updated version of the Zen's driver and everything.
Does anyone know what could be going on here and if so, how do I fix this issue?
Thanks.

Someone has to know! Enlighten me! Haha.

Nomad jukebox zen xtra and windows vi

Help. I just bought a new computer, old one died. The new computer has windows vista and windows media player installed. i cannot get my player to work, it is not recognized, and the original software keeps getting shut down by windows. Can anyone tell me if there are updates and in what order I need to due them in. I have looked all over the creative web site and can't seem to find the correct solution. I also tried contacting tech support via email and they don't want to help since the player is out of warranty and just said to go to the web site, which of course I already tried, with no luck.

I am going to call a friend tomorrow who may still have xp. i'd like to know if i should and can it be done and if so how. To back up the original fimware that is on the player. and how would I reinstall it after if I needed too. i read through the link you provided a lot of good info but also seems a little like a could be in for a rough ride. Basically i should be able to upgrade the firmware and then the player will be recognized in vista. is that correct?as long as the computer I use has xp and windows media player 0.
?I like media source organizer but as long as I can transfer songs to the player I'll be happy. I can easily li've without media source organizer.

NOMAD Zen Xtra and MediaSource Playb

I've been trying to play music, through MediaSource on my PC, from my NOMAD. It shows that the song is "playing" but I hear absolutely nothing.
I can hear music from any other folder I have on the PC itself, but if I try to use the NOMAD, I get silence even though it says the song is playing.
What am I doing wrong? Or is there another way I can hear the music from the player through my PC?
I'm going overseas to Diego Garcia soon and it's really important to me to be able to do this. I don't want to lose, break, or damage any of my rare or hard to come by CDs and was hoping to just load them onto the NOMAD and be able to listen to them from my computer once there. Is this possible?
I'd hate to have to give up on Creative and have to go get an iPod :/

Tenebrae wrote:Thanks.. and I could die from shame. I just had it plugged into the wrong USB port ;x
You are not wrong; at least you plugged it into a USB port.
There was once when I plugged my USB mouse into the network port of my notebook PC and was wondering why the mouse failed to work.

Zen Xtra and files trans

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