Zen XTRA dead or not? Zombie state or gone forev

I bought thru e*ay a fairly new Zen Xtra. The charger works, the battery is fine. But the turn-on switch produces no display at all. I hear nothing... I can't tell what's wrong, whether it's the hard dri've, the switch, or what...
Any ideas? And has anyone done the hdd switch and gotten this solved? My fear is that with no display, it may be something way more fundamental...

SSR wrote:
Doesn't sound good... try connecting the player to the mains adapter, then press the tiny reset switch on the side with a bent paper clip (don't use anything sharp).
Should have mentioned in my orig. post the obvious: I don't know if it's under warranty and I bought the Xtra "as-is."
If a reset with power connected does nothing, then what? Gi've it up for lost?

Similar Messages

Nomad Jukebox Zen Xtra - cannot install firmware - PC states device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I am having the same problem. Seems like to me creative and many of these other companies leave it for people like ya'll to figure out what is wrong with their OWN product LOL? I am having the same exact problem with my 30gb. Guess I will try what you guys and gals said to do and if no luck then would someone please let me know when there is a class action:smileyvery-happy:? I think it's about time companies became more responsible for their actions. Thank you all for figuring it out. I hope this works for mine. I think you all should send Creative a bill for figuring out their problem. I certainly will NEVER buy another Creative product again. i-Pod here i come

Audible file starts at beginning when Zen XTRA 40gb is not powered on after about 24

I don't know if this is the case for everyone, but my Zen XTRA, if it is not powered on for more than 24 hours, it seems the memory is reset and does a cold boot from the Creative logo screen, and when I play my Audible file, instead of playing from where it left off before the power off, it plays from the beginning. If I don't bookmark before I power off, and don't use my player for over 24hours, I have to manually forward to where I last left off in my audible program.
It's kind of an annoyance. I wonder if it's only my player, or if other players are having the same problem.
Deli'verator

Just so you know, I have the same problem with my Zen Xtra and found your post looking for a solution. Yes, it's a pain, and I wish I had an answer. If you find a fix (the bookmark workaround seems reasonable in the short term), please post it here. I'll do the same. Good luck.

Zen Xtra 40G - PC Not Recognizing Unit after Firmware and Driver upgrade

I own a Zen Xtra 40G unit and have just recently upgraded the firmware to the latest version (.20.08). I then proceeded to upgrade to the latest Windows XP driver (.26.02) and after reboot, the system no longer recognized my jukebox.
I tried my room mates, still on an older version of the firmware, and his worked without a problem.
In order to check and see if it was a one time fluke, I uninstalled both the driver and Creative MediaSource and re-installed from the original CD.
Again, my jukebox (still with the new firmware) worked flawlessly. I then upgraded Media Source to the latest version (2.03.09) and rebooted only to find my jukebox still worked perfectly.
I then downloaded and installed the latest Windows driver again (.26.02) and rebooted. My PC stopped recognizing my jukebox again but my buddie's still worked without a problem.
Is there a known flaw with the Windows driver and the latest firmware version.
Could Creative fix the problem or let me know if there is a setting I need to change in order for my PC to recognize my jukebox under the latest software and drivers?

So am I to assume from that message you think I should revert back to the old driver?
Of course Technical Support was no help. Sometimes I think they either a) don't read English very well or b) don't read the entire e-mail.
Here's what they wrote:
With regards to the issue you are having, may I enquire on the programwhich you used after applying the Windows update that informed you thatthe player is not connected. In the meantime, please try downloading these two files and see if ithelps:Below is the link for the latest drivers/applications updates.<A href="]http://us.creative.com/support/downloads/[/url]Select MP3 Players -> Zen -> Zen XtraSelect Windows XPThe files are Creative MediaSource Software Update version 2.03.29 (39.46 MB)Filename: CMS_PCAPP_LB_2_03_29.exeThis software update allows you to manage your Creative NOMAD? playerwith the latest version of Creative MediaSource?, an advancedfull-featured media player.2) NOMAD JukeBox Type 2 Version .0.03 (English) Web Release (7.70 MB)Filename: JBTII_PCAPP_LB__0_03.exeThis software update is for Creative Zen and Creative NOMAD? Jukeboxowners who have installed Creative MediaSource? (version .00.54 orlater) on their computers.Please email us if you have any further questions or comments. Thankyou.For faster service please reply with previous correspondence whenreplying to this email.
Had they read my e-mail, they wouldn't have pointed my to software I had already DOWNLOADED and INSTALLED!!! Oh well... we'll see what tomorrow's answer brings.

NOMAD JukeBox Zen Xtra driver will not inst

I plug in my NOMAD JukeBox Zen Xtra 30GB into my computer and it shows up as USB\VID_04e&PID_428 but the driver shows the ZEN Xtra as USB\VID_04e&PID_40. I changed USB\VID_04e&PID_40?to USB\VID_04e&PID_428 but it still doesn't work. It come up with error code 0?Suggestions???

Same problem here. Also tried editing the drivers with error code 0 "device cannot be started"
Message Edited by MaDc0w on 06-29-200708:54 AM

Creative Zen Xtra 40GB - BATTERY NOT RECOGNIZED BY PLAY

I just received a brand new 40GB Xtra that absolutely will not recognize that a battery is installed; I see only the AC line icon at all times. I've read through many related threads; did a Disk Cleanup, turned the power-strip that the transformer is plugged into on and off several times, R&R the battery many times. cleaned the contacts, etc..., and cannot resolve the problem.
My first email response from Creative regarding the matter directed me to update the Firmware. Guess what... can't update the firmaware until the device recognizes that a battery is installed. Pretty certain they never shipped firmware that wouldn't at least let the device see the battery, let alone charge it accurately, anyway.
Waiting for the next round of emails from Creative now, but wondering if anyone here had anything else.
Thanks!

Yes, it did seem like it was just the battery, but Creative is now talking about RMA'ing the entire unit. I did suggest that they might send me a battery to try first.
Thanks for your input!

Nomad Jukebox Zen Xtra - cannot install firmware - PC says device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I've received a reply from Creative [see below] which is, frankly, a bit insulting, because it suggests that they never even read my original message to them. Needless to say, I haven't been able to solve the problem. I've written back to them and told them that I'd appreciate further assistance. To top it all off,?I can't even format the Zen Xtra so that I can simply use it as an external hard dri've. Does ANYONE have any advice on this matter? Am I simply supposed to accept that I have a defunct MP3 player on my hands?-- - REPLY FROM CREATIVE?** Kindly read till the end of this email before attempting to
troubleshoot.
While allowing your Zen player to run in Recovery Mode (if possible),
conduct a Clean-Up followed by Reboot.
The link below will guide you on how to run your player in Recovery
Mode.
http://uk.europe.creative.com/suppor...p?l=3&sid=4794
** You may first wish to back-up your files/data/mp3 in your player (if
possible) as updating the firmware may result in a loss of all these
files.
Following which, you may wish to use the function ?Search by File Name
or Model Number? to locate <<ZenXtraP4SAudible_PCFW_LB_2_0_03.exe>> for
download followed by an update of the firmware onto your player (and
monitor if it responds positi'vely to the update) via this link at:
http://uk.europe.creative.com/support/downloads/
Before updating the firmware, you may also like to conduct a check to
see if Windows XP SP 2 has been installed (in your computer) under
Control Panel\System\General.
The download for Windows XP SP2 is available at http://windowsupdate.microsoft.com
If your computer prompts that it ?does not detect? your player, you may
check if your player is actually connected to your computer via Control
Panel/System/Hardware/Device Manager.
You may also wish to remove any unnecessary USB connections from your
computer while charging/updating of firmware and connecting your player
to a USB port (rather than a USB hub) at the rear of your computer.
If your computer happens to already have been updated with the latest
Windows Media Player , you may wish troubleshoot this problem while
referring to this step-by-step link below at:
http://uk.europe.creative.com/suppor...p?l=3&sid=6737
** If this problem still persists, kindly repeat the troubleshoot
procedure again on another different computer.
I certainly hope the above step(s)/information will resolve your
query/problem completely and I look forward to your favourable reply
soon. Do not hesitate to contact Creative Customer Support Services
again should you have any clarifications in future.

Jukebox zen xtra?

I have a Mp3 player Nomad Jukebox Zen Xtra, I can not install it in w7,can help me. Thanks

I recently spent a frustrating week trying to do the same using the current drivers and software from the Creative website, without success.
As a last attempt I got out the original software CD and installed it - to my amazement EVERYTHING worked well.

Zen Xtra New Firmware Problems, Cannot install New Creative Software Suite after upgr

Hi?As with a previous post?http://forums.creative.com/creativel...essage.id=3535?I am having difficulty getting my Zen Xtra to bee seen by anything but Windows Media Player 0.. I have updated the firmware to the latest version, "reati've Zen and Jukebox Driver Upgrade version .30.03"?updatd the Device Dei'vers and rebooted?have XP sp 2?have updated and installed the Creative MediaSource Player/Organizer 3.30.2, software?but the "Creative Software Suite for PlaysForSure-enabled Zen Xtra Players" file?"[size="2" color="#3300ff">ZENZ_PCAPP_LB__40_03_MTP.exe" [color="#000000"]is not loading.. [size="2" color="#3300ff">[color="#000000"]?[size="2" color="#3300ff">[color="#000000"]When trying to install I see the Zen flash and the connected icon on the Zen flickers but then goes off and the install says "unable to find device"?I have unloaded and reloaded everything over and over.. even reset the OS on the Zen...?so the only thing that can load to my Zen is WMP 0.. which is not what I want...?please advise??Message Edited by grommit on 02-25-200606:26 PM
Message Edited by grommit on 02-25-200606:32 PM

I hope you are still here Grommit.
The reason why the new Creative Software Suite will not install is because the firmware you have is not the version the suite is looking for.
If you want to install the new Suite, you will have to update to the PlaysForSure firmware (2.0.03, I believe). However, if you do this, be aware that you will also have to download and install the latest Zen Driver, Creative MediaSource, and Zen Plugin for the MediaSource (all available in the download section) - also, once you start the firmware update on the Zen Xtra, you WILL NOT be able to revert back to a previous version of the firmware, and the drivers and programs on the install CD will not function with the new player at all.
Unless you use a subscription service with DRM mp3s, or have had issues with Playback Errors in certain mp3s, there is very little immediate need to upgrade.
Cheers,
ShinjiT

Zen Xtra Headphone J

This problem is kind of similar to Osiris' problem but I will continue anyway. My Zen Xtra will now not play sound out of either headphone when I plug it in. If I press really hard and wiggle it, some sound might come out of the headphones. This is not a problem with my headphones. The headphone jack seems very loose and this concerns me. Is there anything I can do, or has my mp3 players life come to an end?

OK, so Creative now has a MAJOR fan. I took everyone's advice. Called the number, avoided the warranty question and got through to someone in the service centre. He was so helpful and straightaway told me that Creative would replace the unit, despite being six months past its warranty. Although I think that's the right thing for Creative to do given the widespread occurance of this problem, I really was expecting the worst. Most companies these days seem to see goodwill and warranty obligations as albatrosses around their neck. For Creative to offer me a replacement without any stress or fuss is really remarkable in this day and age. True to their word, they emailed me my RMA details within 24 hours (as promised) so I was able to send off my faulty unit this morning.
Thanks to SSR and Catherina for all your help with this. I'm very grateful, and couldn't be happier with the service I've received from Creative. Needless to say, I'll be spreading the word about what a great company Creative is.
Cheers

I love my Zen Xtra but

it would be nice to be able to find a car charger for it.
I do a lot of travel and the battery is always dying on me during the longest stretch of driving or while I am in the middle of a shoot. A bit frustrating when you are hours from the next possible time to stop long enough to charge up.
Is there a car charger available for the Zen Xtra and if not...why not?
It seems one of the most opvious items that should be available for every portable player at time of release and should be made available in the package at time of purchase.

Yes, Battery Car Charger exists. I've got mine on eBay & it works perfectly for my both MuVo2 & Zen Touch. The same thing would be for Zen Xtra. It also very cheap - just about $2 overall. Some people on forum say that it's not good to buy uni'versal car chargers for mp3players, but I don't care , because if power output is 5V, it's perfect for any device that requires this amount, just like all Zens & MuVos.
Here's the link:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=86533&item=5757684 203&rd=&ssPageName=WDVW

Zen Xtra - Totally Dead After Firmware Upd

Following a failed attempt to upgrade the firmware on my Zen Xtra 60gb, I have now spent many happy hours this weekend reading about the problems we are all having with this issue.
What happened to me was that I tried to upgrade under Vista but ended up with only the recovery mode. I tried to recover the firmware using a clean XP build and Media Player 0. During this update all went well until the final reboot, where the machine stopped and the update crashed.
The machine has not booted since this.
I have no recovery mode, reset doesn't work (with or without the battery), the PC doesn't detect the Zen Xtra and if you try to charge it there is no 'charging' indicator.
It is totally dead.
Has anyone recover their machine from this state?
I emailed the help desk who responded with -
"However, my sincere apologies as the warranty for your unit appears to
be over by now and there would not be any out of warranty
repair/replacements available for your unit.
May I suggest that you purchase a new unit, instead of having your unit
replaced/repaired at a cost (if available), as this would be a more
economical option"
Any help or ideas greatly appreciated.
Marc

~PROBLEM SOLVED~
removed battery, pressed Start, connected USB, found as damaged, firmware update, works fine!!!

Nomad Zen Xtra does not power

I have just recieved my Zen Xtra today. But when I power it on, per the manuals proper instruction, it does not power on. I have also tried to charge the battery with the mp3 player both on & off. When I had it on the "using AC outlet" icon would show. It does seem I need a new battery. But I fear something else, could the charging mechanism be dead? This player is a refurbished product by the way. It works on the AC outlet, I can transfer files to it, and I can successfully connect it to the USB port. the hard dri've sounds fine. It seems I need to buy a new battery right? Where else besides Creative.com can I buy one? Thanks.

First, read/try the advice here
Failing that, I would suggest buying a replacement battery. Check froogle.com (that link is set to the best deals) for a good price.

Zen XTRA is completely dead after installing the latest firmware 2.10

Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

Zen Xtra Nomad Jukebox suddenly not recognized by Windows XP Netbook

I'm desperately struggling to get my Creative Zen Xtra Nomad Jukebox MP3 player (version .03.02) to be recognized by my computer. (My background is I'm about 4 hours south of my home, temporarily helping my exwife who is slowly dyiing of cancer... [URL"http://www.youtube.com/watch?v=wA67hNO3H4"]http://www.youtube.com/watch?v=wA67hNO3H4[/url] I have two laptops with me, one with XP (and the other rarely used here with Vista.) My main computer, a Dell Desktop running XP, is back at home with most everything else as I live out of a suitcase and do the best I can.... 'nuf said for my situation)
About 3 weeks ago, I hooked my Creative mp3 player up to my MSI netbook, (windows xp and recently updated with all microsoft updates) and noted that the MP3 player was not being recognized by the computer. When plugged into the USB, my computer gave a 'chirp' and would look for hardware for the player, but ultimately it couldn't find it. The DEVICE page of the SYSTEM menu had the Jukebox listed with the nefarious yellow question mark. Though I don't have a CD drive on this computer, I had a portable drive with most of my software with previousl loaded software archived there, including the installation disc for my MP3 player; but none of the drivers or software that I loaded would make a difference. I download all sorts of drivers & firmware updates from the CREATIVE web site, nothing changed. I would remove all the creative software, reload, reload software, hook up the MP3 player, and.... it would recognize the Nomad player but have no way to incorporate drivers for it's use. Even as I directed it to the original 'CD' copied onto my netbook's desktop, my Windows XP with service pack 3 just couldn't do more than let me know that it couldn't quite recognize the player other than identifying what it was.. I could uninstall the device, the drivers; all to no avail.
My incorrect guess at the time was that something internal to the mp3 player was broken and though I was lucky that it still worked as a player without any issues, I just had no way to access the 30Gb of books & lectures. Nor would the Creative Media Source work with it, as it felt that the player was not even hooked up to the computer. So,I bought a new 'used' identical model on ebay, except that the seller had upgraded the firmware and the harddrive. Once I got the new player, it's too, would not be recognized by my MSI netbook. (though it works on the laptop I have running vista).
Last week I gratefully went home for one day to check my mail and attend to a few matters, and upon hooking my original MP3 player to my main desktop, my original MP3 player immedately docked to my computer and was working as it always had?
Now, atleast, I knew the MP3. player was working and functionally intact, and the challenge was completely computer software issues on my netbook, possibly due to some service pack upgrade or the sort.
I've spent several hours, reviewing all sorts of fixes and maneuvers; from blogs and tech support pages, though none made any difference as I changed various settings or softwares on my netbook. I saw lots about Vista not supporting my old firmware (which isn't an issue as my Netbook is XP.. I also saw that Windows Media player might have been the problem, and reverted to WMP 9, then to 0, though stlll no change.
I have never turned to a tech support board before, but I'm very much in need of assistance right now. Please, if you think you can guide me, I would appreciate it.
~Stuart

Thanks for the reply. I sure wish I had a better understanding of this. I will request one more piece of invaluable knowledge from you! My old zen & windows xp computer hum in awesome performance again. Unfortunately, since I thought my old zen was broken, I'm now with this new beast, with the updated firmware 2.0.03. From what I previously read on Boards and Forum pages, this device shouldn't be connected to my XP computer while I'm still using my OLD zen with old firmware. As you mention in the above note, I connect this 'new' Zen to my Vista computer, & it immedately goes into docking mode. I tried loading the newest firmware available for my device (though it doesn't list vista as compatable), and of course, when the mediasource version 3.30.2 loads, it doesn't have a clue that my zen is connected. Only WMP version seems to pay attention, which may not be that bad. But once I was up & running in WMP, I couldn''t seem to create playlists and or even clearly get it to load the Audio Lectures that I have onto it. So, Wise, All Knowing CREATIVE Wizard, any suggestions what I do? Delete WMP? I will hope never to bother you again, once this is solved!!!
But I am tremendously grateful for the assistance. I only spent about an hour in WMP accomplishing nothing, before I realized I should just turn to you, admit my defeat, and hope for insight and practical advice!!!!!
Thanks!!!
~Stuart

Zen XTRA dead or not? Zombie state or gone forev

Similar Messages

Maybe you are looking for