Zen Xtra doesn't show up in MediaSource

Does anyone know why my Zen Xtra won't show up in MediaSource 5 so I can't copy anything to it. I downloaded the plugin, and I get the Sync Manager. I don't have the option to select my Zen Xtra player to copy to it. Help!

Hi,
Once you have MS 5 with the plug-in CMS5_NJB2_PCAPP_LB_5_00_22.exe your player should appear. When you connect the Xtra does the PC react with a pop-up asking you what to do? Does the docked logo appear on the screen?
Try starting up Windows Media player and clicking the sync tab. Is your Xtra detected there?
John

Similar Messages

Zen Xtra won't appear in Creative MediaSource Organi

I've been using my 30 GB Jukebox for a couple years w/ no real problems except that I remember there being a problem w/ a USB port & I had to change something so that the Creative MediaSource Organizer software could recognize the mp3 player. Now I've bought a 60 GB Zen Xtra (same player, x2) & am having the same problem. I've upgraded everything & hate the new interface for transfering files... most of the time the program just freezes. I'd like to be able to use the same Creative software I was using before, but it doesn't recognize the new device. If anyone knows what I'm talking about or how I can fix it, I'd rather not have to call?Customer Service?again for $3.

I'm just giving this topic a bump. I've upgraded to Creative MediaSource Organizer v 3.30.2, but it won't recognize either of my mp3 players when I plug them in. I'm able to use the Zen Xtra Media Explorer, but?most of the time it just freezes up. I'd like to be able to use the software I'm familiar w/, so if anyone could help me out I'd appreciate it. I seem to remember having a similar problem when I first purchased my 30 GB Zen Xtra.

Creative Zen V doesn't show album a

after reinstalling windows XP the player doesn't show album art.
I have installed all the neccesary software, the picture is a part of Id3Tag and is called folder.jpg.
i can see the pictures in the player. i upload the mp's using creative media explorer, that resizes automatically all the jpg files.
i have download the last firmware.
nothing helps!!!!!
what can i do?

did you erase the old mp3 files from your player?
You have to erase the old files (not just overwrite them) and then load them up again with the album cover information.
Do this:
explorer>zen media explorer? then go on in the LEFT window of the explorer and klick on my zen (or soemthing like that, the player anyways) then go to the right side of the windows explorer and click on media....>music then you can drag the album in question in there and it will work.
The folder.jpg stuff does not work for me.
But embedded tags (must be .jpg) work.

Zen xtra doesn't work and i just bought it yesterday, HE

i just bought my nomad jukebox zen xtra 30GB yesterday, and it gets stuck on the Re-Building Library scree and, like kind of freezes. everytime i turn it on. and the telephone tech support is only open during the weeek.
<FONT size=7>PLEASE HELP ME!!!

Hi Friend I have a creative player too!
creative SUCKS!!!!
and if I were you I would get my ass right back to the store and retun it fast!!!!!
if you keep it you will heading down a world of software HELL!!!!!
I am going to do my very best to tell the world to keep clear of Creative Mp3 players they suck real bad!!!
I am gong though a hell like you would not beleve!
So it's up to you, you just got yours there is still time to save yoursself from a hole lot of hell!
take it from me, as I sit here with close to $400.00 of crap I can not use!!
Now I got to go out an get a dam iPOD
if they had them out when I was looking for a player I would have gone that way instead.
SAVE YOURSELF AND RETURN IT AND GET A iPOD or any thing but Creative!!
go luck to you, Sunnybubbles

Creative Nomad Jukebox Zen Xtra Wont appear in the creative mediasource organiz

I plug it into the usb dri've, and it doesnt show up. I look on My Computer, and it shows up as an audio device, and other. I go to my mediasource organizer, and it doesnt show up. I can access it on my computer, but it takes longer and I have no way of organizing my songs. I tried to re-install it, but it still doesnt work. It also doesn't work on my brothers 60gb one. Any help?

hol3_c4t,
Did you install the Nomad Jukebox Type 2 plugin also? If not, go to the download page and install those in order for the MediaSource application to identify the player.
Jason

Zen Xtra Doesn't Cha

When I plug my Zen in to charge, it doesn't charge. There's an icon of a plug on the lower left corner and I can play music and everything but the battery isn't charging. Anyone know what's wrong with it's

Zen Xtra 40 GB
disassembled, cleaned, reconditioned, bench-tested, reassembled August 2005
operates perfectly according to manufacturer specs
all latest upgrades to software
presently sitting on top of my PC charging ( battery fully charged, 2 more to go)
From your description of the issue, the player doesn't recognize the presence of your battery. When I remove my battery, the plug icon appears and stays, indicating that the player is running off of the adaptor. Thus, your player is telling you that you have no battery to charge.
There could be numerous explanations, but the most likely problem is that you have a dead battery; this can be tested by substituting another battery (which you're going to need sooner or later, anyway). Next after that is defecti've firmware, which can be tested by reloading from the PC (not merely re-booting I'm afraid). Next after that is soiled or non-conducting battery leads; check your battery leads to make sure that there can be good electrical contact to the player. Next after that is bent or broken leads in the battery compartment, which should be readily observable; bent leads that are no longer in good electrical contact with the battery can be GENTLY bent outward to properly contact the battery; .5mm is sufficient. The final and least likely explanation is leads that are detached from the PC board. Verification of this requires disassembly of the player, something I do not recommend to anyone.
Reload your firmware. Check your battery connections. If you know somebody with a similar player, swap batteries with them. I bought 3 long-duration batteries on eBay for a very reasonable price. Batteries bought directly from Creative are expensi've, but given the unit's criticality (is that a word) to the player function, I would not say that it is unreasonable. Good luck.Message Edited by Etherdave on 0-22-2005 09:2 PM

Creative MediaSource will not recognize Nomad Zen Xtra 30BG

Creative MediaSource will not recognize Nomad Zen Xtra 30BG? Hello, I am new to this forum and very frustrated, I own?a 30Bg Zen Xtra and all of a sudden MediaSource will not allow the transfer of files. Here are my specs and things I've tried to no avail:
Firmware: .20.08 (is this the latest upgrade?)
Software: 2.02.06
O/S: Win XP, SP2
Windows Media Player
Checking device manage it is recognized as a portable device, however it is not detected in WMP . Changed my USB permissions in the registry, downgraded WMP to version 0 (rebooted when prompted), upgraded the application software (uninstalled version 2.02.06?and rebooted?) upgraded?to version 5.20.23 as well installed the plug in, version 5.0.38, which now gives me and error while installing " setup is unable to detect?a supported product on your system, click retry....." tried the different USB ports on the pc as well as changing the cables. I do not know what else to do...any assistance will be greatly appreciated..thanks in advance.

DreadRasta40 wrote:
Creative MediaSource will not recognize Nomad Zen Xtra 30BG? Hello, I am new to this forum and very frustrated, I own?a 30Bg Zen Xtra and all of a sudden MediaSource will not allow the transfer of files. Here are my specs and things I've tried to no avail:
Firmware: .20.08 (is this the latest upgrade?)
Software: 2.02.06
O/S: Win XP, SP2
Windows Media Player
Checking device manage it is recognized as a portable device, however it is not detected in WMP . Changed my USB permissions in the registry, downgraded WMP to version 0 (rebooted when prompted), upgraded the application software (uninstalled version 2.02.06?and rebooted?) upgraded?to version 5.20.23 as well installed the plug in, version 5.0.38, which now gives me and error while installing " setup is unable to detect?a supported product on your system, click retry....." tried the different USB ports on the pc as well as changing the cables. I do not know what else to do...any assistance will be greatly appreciated..thanks in advance.
Do you have the driver installed for the device?You can find that here.http://support.creative.com/download...ale=033&nPage= WMP is for MTP devices which the Xtra is not, There is a firmware update for the device HOWEVER updating to that firmware may just kill the player so I would not advise doing it since you have XP & you will be able to sync using MediaSource. Did you install the Creative Zen & Nomad Jukebox plug-in 5.00.22? Click on Show Details & read them before installing anything.

Zen Xtra MP3 Quality Cha

I have a Zen Xtra 40gb. I use the MediaSource software to rip CDs to my computer and the Zen Xtra.
I rip the CDs to MP3s at 00% quality and variable bitrate. My Xtra has about 6500 tracks on it with less than gb left in memory.
I would like to keep the files saved on my PC to stay at the highest quality as a backup to my CD library. If I clear my Zen, is there a way to retransfer the files at a lower quality to save memory and get more tracks on it's
Thanks for any help you can provide.

SSR wrote:
PeeBee wrote:
Why pay for something when WMP can do it for free?
Perhaps because it has more functionality, as already stated. Can WMP convert from Ogg or other lossless formats? Can WMP convert to formats other than WMA?
In the "fine print" for MediaSource's conversion note that it's only when converting WAV tracks.
WMP can convert to MP3, but it either doesn't use the LAME codec or makes it confusing to download, so I usually stick with dbPowerAmp or Audiograbber (both freeware, to my knowledge) if I'm ripping to MP3.

Problems w/ Zen Xtra 3

hello everyone!!!
i'm having trouble with my Zen Xtra... i opened Creative MediaSource Organizer to transfer my mp3's to the Zen Xtra from my Music Library... and it wouldn't let me do it, there is a msg about an error, it would say, "Error: Unable to create file. Restart player and try again." my mp3's are ok, they are not corrupted or anything, it plays into my computer... i restarted the player and its still has same result...
another problem is, i have like 000+ mp3 file stored on the Zen Xtra and i dont know what happened, but i lost everything. i lost every mp3 file... the thing is, i still have my playlist but there's no music stored on it, its all gone... this problem happened before i cant transfer mp3's in the player...
i even reset the player but it still has the same problem, it didnt solved it...
hope u guys could help me.... thank you...

I have a similar problem with my Zen Xtra 40GB, however I did not lose all of my music. I did lose all but one of my playlists however the mp3 files that were on those playlists are still in my music library. I also get the same error message "Error: Unable to create file. Restart player and try again." Is there ANY other way to get around this besides cleaning off my player and losing all of my music? I recently had to clean off my hard dri've and lost 60 gigs worth of files. I don't want to lose another 20 gigs (my player is only half full) of songs. Any help would be GREATLY appreciated. Sorry if I didn't follow the correct procedure by asking a different question than originally posted. I wasn't sure how this works so if need be I'll start a new thread with my question.

WMP and Mediasource will not recognise Zen Xtra with Playsfors

?I, like many people apparently, have been attempting to sync my Creative Labs 40GB Zen Xtra (firmware 2.0.03 - Playsforsure enabled) ) with my music files on my computer using either WMP0, or Mediasource with the Playsforsure Plugin installed. Even Explorer would be cool- but nothing recognises it.
?The problem I am having is that when I plug in the Zen, windows recognises the player as "MTP Media Player" and offers to start WMP for me, but when I get into WMP it doesnt see the Zen. The device shows in Device Manager under "Windows Portable Devices/NOMAD Jukebox Zen Xtra" but nothing else on the system recognises it- not Explorer, not WMP, now Mediasource with the Plugin. ?I have attempted to run "Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players" but unfortunately everytime I try it says it cannot detect the player and will not install- It?says[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Setup will now install the necessary drivers to enable your device to be detected."
After?installing the correct driver itself it comes back and asks me to plug in the device and when I do and click next it says
[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Please ensure your portable device is connected and switched on.[color="#ff0000"]?[color="#ff0000"]If your player is not enabled with Microsoft's PlaysForSure,[color="#ff0000"]please ensure that Zen Xtra PlaysForSure Firmware is properly installed before running this Setup program."? The correct firmware IS installed according to the "about" screen on the player itself.
I have gone thru the steps to edit the permissions in the registry under "enum/usb" as suggested in another thread by Daniel-CL, and still this does not fix it. Then as suggested by [color="#ff6633">SSR, I?tried reinstalling MediaSource first, followed by the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
(Still wouldnt let me install it)?
Oh, and I tried hooking it into my XBox 360, which Microsoft says will recognise a PlaysForSure enabled Zen Xtra. It wont recognise it either. So basically the player just sits in Device Manager and taunts me. It's there. It pops up when I plug it in. When I try to run a program that should recognise it, the little arrows on the player even light up for a moment to show communication with the program. But alas... nothing. I'm going crazy here.Did I miss something?

I had a similar problem with my Zen Touch, but the only symptom was not being able to install MediaSource or the Software Suite. I got the same messages that you did. I was able to use Windows Explorer to add/edit/remove files, but I wanted the Zen Media Explorer so that I could create playlists. After about 2 days of research and trial and error, I ended up fixing it by uninstalling/reinstalling the drivers.
If you don't know how to do that, here are instructions...
I'm using XP SP2, btw, so if you're using another version of Windows, it might be slightly different...
) With the Zen connected, Right-click on "My Computer"
2) Select "Properties"
3) Click on the "Hardware" tab and select "Device Manager"
4) Right Click on "MTP Device" (or MTP Media Player) and select "Uninstall"
5) Disconnect the player from the computer, wait about 5 secs, and reconnect.
When you reconnect it, the drivers will be reinstalled. Try running the setup again after that.
If that still doesn't work, look for random optional Windows updates, maybe?...esp. PlaysForSure, WMP, or USB/mobo/INF/Chipset driver updates...or maybe when it says "Setup could not detect and portable device on your system. Setup will now install the necessary drivers to enable your device to be detected," it actually <i>is</i> doing something, but it isn't apparent until you reinstall the driver. To be honest, I just don't know. The computer I'm using is only a few months old and I didn't have any problems installing on an older computer.
Oh well. I hope that fixes your problem.
As far as the problem with the 360 connectivity, I'm sorry I can't help you there.Message Edited by potestasx on -03-2006:28 PM
Message Edited by potestasx on -03-2006:45 PM

Can't find my zen xtra in the Creative MediaSource Organi

My Zen Xtra shows in "NOMAD Explorer" but when I try to use Creative MediaSource Organizer to transfer file from my computer to Zen xtra player, I can't found Zen xtra under "my computer"
any help? My player has the latest firmware and also latest dri've was installed in my computer!!
thanks for helping

super80: Have a look here in the Zen FAQ at Nomadness.net on how to install MediaSource, which also makes reference to the required plugin.

MediaSource Crashes when loading Zen Xtra libr

I have a Zen Xtra 40 GB and SoundBlaster Wireless Music (SBWM). I have had the SBWM installed and running with all the latest updates for a couple of months. I have about 4800 tracks ripped onto my PC hard dri've currently (and will at least double that as I finish ripping my CDs). I just got the Zen Xtra. My problems began with the autosync function just plain not working (manual sync worked). I logged into the auto update feature on the soundblaster web site and it updated several items including the Zen driver and FW and the MediaSource SW. After the update when hooking up the Zen, once it is recognize and selected, it displays a message saying it is downloading the database. Once the progress bar indicates that it is done, a windows pops up a message saying that the MediaSource has encountered a problem and must be shut down, do you want to report this problem to MS. Then, of course, MediaSource closes.
I have uninstalled the MediaSource and reinstalled from the CD that came with the Zen, and then reinstalled the updates. Same problem. MediaSource seems to be working other than that, and my wireless music is still working. Also the Nomad explorer is working ok and it can load the database no problem.
I really want to be able to sync my Zen with my PC, so what do I do from here? 3rd party SW is an option, but this should be a basic function and should work.
Suggestions?

Thanks for your reply.
I don't even make it to the point where I am trying to do a sync. Media Organizer crashes without ever even displaying the contents of the Zen Xtra. Funny though, the Nomad explorer shows the contents, and even lets me drag and drop folders into it.
I will try out one of the third party SW packages you recommended. Kind of a black eye for Creative in my book though. I do system and software testing for a living, and am very surprised that something that is that problematic has been released/distributed.
My son has an Ipod and his SW works great.
I love the way the Zen sounds ... in my opinion, better than the Ipod, Creative just needs to finish the package so they have better customer satisfaction.

Creative MediaSource/Zen Xtra/Vista Is

I have had?a Zen Xtra for a couple of years, I recently got a new computer which has Vista Installed. After going through the nutroll that was downloading MediaSource for Vista and updating the firmware to be Play-for-sure, etc... everything seemed to work together. Except for one issue that I cannot figure out;
When I operated on Windows XP and I linked my Player to the computer I would see all my songs listed on the screen. Now on Vista I see folders of the albums as opposed to all the tracks listed. This is making creating playlists much harder, searches slower and general management of 6400 songs more difficult than it should be.
There has to be a way to be able to see all the tracks listed without folders, I am sure I am not the first. Has anyone here cracked the code on this yet?
Thanks for any help I can get.

To get it working with Vista you need to update the firmware to the latest ( last ?) version or one that starts with a number 2.something.
to do this you need:
a P.C running windows XP
and on that XP PC you MUST make sure that:
you have removed/rolled back windows media player
removed/rolled back windows media player runtime
even if you dont think any parts of WMP are there, check in add/remove programmes.
before starting the firmware update make sure that the battery is fully charged and the player is conecte dot the power suply/mains charger.

MediaSource 5 isn't recognizing my Zen Xtra pla

Hi,
I have a Nomad Jukebox Zen Xtra mp3 player, version .03.02. I've had it since July of 2003.
I recently bought a new computer (Dell Inspiron 520; Windows XP Home Edition). My old computer had Creative Organizer software on it. I no longer have (or more accurately, I can no longer find) any CDs that would allow me to install that software onto my new computer.
When I first plugged my mp3 player into my new computer, the computer didn't recognize the hardware. I went to the Creative support site and downloaded this driver ( JB3MV2_PCWDRV_US_2_0_00.EXE ). Installing that allowed the computer to recognize the player. I then tried to transfer music from my computer to the player with Windows Media Player 0 (my preference is to avoid upgrading to WMP , if possible). The computer *did* recognize the player and I was able to move music over, but when I unplugged the player to view the new files I had placed there, I wasn't able to find them on the player (I think they *are* there somewhere, but I can't seem to find where the Windows Media Player put them).
Therefore, I went back to the Creative support site and downloaded and installed the Creative MediaSource 5 software ( CMS5_PCAPP_LB_5_0_38.exe ), but when I open up Creative MediaSource 5 and click on "Transfer Music," I get a pop-up box saying that there isn't any mp3 player plugged into the system, so it can't transfer anything. It gives me that box no matter how many times I unplug and re-plug in the player to my computer.
At this point, I'd prefer to transfer my music to my player via the MediaSource software, since I have a feeling it will be more user-friendly for me. However, any advice that will help me with transferring music to my player and allowing me to find it easily on the player will be most appreciated.
Thank you!

Hi,
If you have not already, please make sure that you have the correct plugin installed. Check the firmware version of your Zen Xtra and go back to the download page where you downloaded MediaSource 5.
If you have the PlaysForSure firmware in your player, download and install this:
Creative PlaysForSure Devices Plugin 5.00.36 for Creative MediaSource 5 Player/Organizer 27.90 MB
CMS5_MTP_PCAPP_LB_5_00_36.exe
Otherwise, download and install this:
Creative ZEN and NOMAD Jukebox Plugin 5.00.22 for Creative MediaSource 5 Player/Organizer 6.24 MB
CMS5_NJB2_PCAPP_LB_5_00_22.exe
Hope this hel
ps.

40gb Zen Xtra Showing 9663mb with nothing on

Hi everyone, I went to add songs to my Zen Xtra, and in MediaSource Organizer it says "Total memory: 383mb Free Memory: 9663mb". The player has NOTHING on it except for the firmware. It has nothing in the Music Library or Data Library.
If I need to reformat, could you tell me how to do so?
Thanks in advance,
syntax

u can try doing Clean-up from the recovery mode. just find the reset button(the manual it should say where it is) push it while holding the play button down. eventualy it will give you a menu of choices to choose from.

Zen Xtra doesn't show up in MediaSource

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