Zen Xtra doesnt charge, reboot l

Hi, I recently bought Creative Zen Xtra 40 GB player and im having difficulities charging it. When I bought this player it didnt have a charger but instead it had a USB cable that has two ends. One end is for data transfer and the other one is for charging, this way I can only charge the player while it is connected to PC. But that is not the problem. The problem is when I have my battery empty I plug it in for charging, the player turns itself on, the hard dri've starts to spin, but then during the EAX screen the player turns off and the hard dri've stops, but then starts rebooting again going into some sort of neverending reboot loop. I have charged It succesfully several times, but the lenght of the looping depends on how drained the battery is. My guess is that when the battery is fully drained it is too weak to fully boot the player so it stops the booting process and tries again and again. I would be very grateful for some useful answers, and if someone else has encountered with this problem, please post you thoughts or solutions.
Picture of my charging cable:
Message Edited by robertsozo on 06-4-2008 03:9 AMMessage Edited by robertsozo on 06-5-2008 2:56 PM

The re boot loop usualy happens when the battery is too low, you should use a normal mains charger for teh Zen xtra as USB from a P.C does not provide enough power.
As with all lithium ion batteries such as those used in the Zen its best not to let them go completly flat, and keep them topped up.

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40GB Zen Xtra-WILL charge in vehicle, but not in house

Alright, I've searched theknowledge base, read posts for half a day, and still have not found this particular twist on this problem. So, I'm gonna post a NEW one! As I said in the subject line, I have a (quote from the upper left corner of my unit) NOMAD JUKEBOX Zen Xtra, a 40 Gb model, aproximately 2 years old, been returned for hard dri've replacement once. It will no longer charge with a wall charger. I have 2 chargers,(as they sent me another when I had my unit serviced) and neither will charge my Xtra. I've tried other brands of uni'versal chargers, still no luck. However, it WILL charge using a uni'versal charger plugged into the cigarette lighter in my vehicle! The only setting it will charge my Xtra on is at 4.5 volts, so I don't get a full charge. Why they didn't make ALL mp3 players charge with the USB cable is beyond me! Any suggestions, ideas, even sympathy will be appreciated!

I have had enough of creative!!!! They say that they wont help me,
"I apologize for the inconvenience, but according to the information
provided, this product is either EOSL (End of Service Life), or you are
beyond your complimentary e-mail support period."
Obviously it has been like two years!!!
What is the point in there being a support group if most of the really big problems occur after the warranty.
Next time ill go with ipod.
I am on the bandwagon for the class action lawsuit.

Zen Xtra failed to reboot during firmware upgr

I attempted to upgrade the firmware on my Zen Xtra to Creative Zen Xtra PlaysForSure Firmware 2.0.03. Everything appeared to be functioning correctly until it came the time to reboot the device. The player turned off but then never turned back on. I tried to manually turn the player on but nothing. I now can't turn the player on at all and I fear I have a doorstop. I can't reach the maintenance menu either. Hopefully someone has an idea. Thanks.Message Edited by trip42 on 02-20-200607:59 AM

Your problem was that your computer was not properly prepared for the firmware update. This is something you could of prepared for if Creative did a scan of your computer before you attempted to do the firmware update. A scan would of revealed several flaws. But since Creative does not do this they leave it in the hands of the person doing the update to prepare a computer which they have no idea how to prepare because they have never done a firmware update.
There is little hope that you can fix your Xtra now that the firmware update was not completed.
But to properly prepare your computer requires you to install some hotfixes and make some minor changes to some settings on your computer.
The hotfixes are these:
Windows Media Format 9.5 Runtime:
http://support.microsoft.com/kb/8922
DRM performance fix:
http://support.microsoft.com/kb/902344
Fix for large data transfers:
http://support.microsoft.com/kb/89536
And the minor changes are all done in this file. Its unfortunate that Creative doesn't do a scan to properly check computers that they do support PlaysForSure..... But you know its not Creative's fault entirely. Those hotfixes are offered via Windows Update as Optional downloads, and in most cases the hotfixes solve alot of problems. Also Service Pack 2 solves even more problems with USB devices than SP. So you can't really put the blame on one company/person...

Will a Zen Xtra AC charger work with a Zen Vision

Would save me 35 bucks if it does!

Yes it would work. I use a cell phone charger for my zen and it works perfectly fine.
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Zen Xtra not charging.

Anyone has this problem? The player works with the AC Adapter, but the battery does not charge at all. Thinking it's the battery, but is there a way to "test" to see if it's the battery for sure?
Thanks,
Chuong

Sorry....found this after posting
My battery refuses to charge, what can I do?
There can be a number of reasons for the battery not charging.
The first and easiest things to try are resetting the player (with the small reset switch) and running a disk cleanup from the Maintenance Menu. If there is any anomalous problem with the Zen hopefully this will solve it.
Make sure that the mains adapter is actually working. Remove the battery from the player (in those players which you can remove it) and connect the mains adapter. If the player powers up then the transformer is functioning correctly.
Failing this, connect the transformer to the wall socket, and the Zen to the transformer. Then turn the wall socket switch on and off several times. The power spike *might* jump the charging circuit. Failing this it might be that the battery has been left uncharged for sometime and therefore the charging circuit does not seem able to charge it. Follow the thread here to the Zen forums for advice on how to "jump start" the battery. Take note of the disclaimers. Also take note of the information above on how to care for your battery.
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Zen Xtra 60 gig wont turn on

Okay, I just got my xtra yesteday and its already not working, needless to say I'm not very pleased. I was listening to the player in my livingroom today and all the sudden it just shut off. I thought it might be the battery at first but when I went to plug the player into the charger it wouldnt even start to charge, so I couldnt turn it on either. I've read a few other posts and they all tend to say that I need to use the reset button, but I dont have any power to do so. PLEASE HELP!!

Maybe the battery is too dead for the charging circuit to start when you plug it in. I've seen a few different ways to "jump-start" the charging:
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- (***This is what Tech Support says to do***) Plug in the player with the battery removed and turn it on if you can. Leave it going like that for 2 hours and then insert the battery while it's plugged in. If it doesn't start charging, take out the battery and put it in again. Try it a few times before giving up.
- (*Sort of advanced*) Use a multimeter to make sure the battery isn't full (3.8 volts) or too dead (significantly under 3 volts). (If it's full, the player's broken and has to be repaired or replaced. If it's dead, the battery is probably at the end of its life; get a new battery.) If it's close to dead, you can charge it a little bit by connecting a 4-5 volt power source to it, with correct polarity. Only charge it likt this for about a minute. Now it should have enough in it for the Zen Xtra to charge it.
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The file type shouldn't really matter that much, though SSR is right that high bit rates will use more battery up than low bit rates. I hear that EAX turned on really eats up the battery. I never use it. It seems a gimick to me, but lots of other people seem to love it.
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-wizard

Charging my Creative Zen Xtra 40 gig by

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Geoff

You can, but not with the out-of-the-box cable, and not through the data port. And it's only enough power to charge, not to run it while charging.
If you solder the power leads from a USB cable to the right size of adaptor plug, you can. USB uses the right voltage and it provides anough amperage to charge. If you try to do anything that makes the hard disk spin, you'll draw too much current and the USB port will shut off (either until you unplug the device or until you reboot the computer, depending on the port).
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Hi guys! I havent used my zen xtra in a while. I d/led and installed the latest drivers today, as I wanted to back up my music. I followed the instructions for installing the drivers, and everything went fine. I connected the device, and it said blah blah...new device detected, detected zen xtra etc....yor device is now ready to use...
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I dont get it's!
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dug

hey mate!
Thanx for that! It personally would make sense for me for creative to include that extra program within the drivers!! ... I just thought it was an optional extra!!
Having said that, Im still pretty sure that my zen used to appear in my computer!! As I used to be able to drag standard files into it!...maybe I need to d/l <EM>another</EM> program for that!!
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regards
dug

My iphone 4 always reboot itself. It doesnt charge smoothly. I bought it from U.s.a. Now im in Turkey. What can i do? Help please :(

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-Joe

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luvmyrescuedogs

Zen xtra charger st

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Make sure you follow these instructions exactly: To access the maintenance menu hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the maintenance menu. Choose Disk Cleanup from the menu
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Cjski900,
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