Zen XTRA driver prob

I have just reformatted my pc and my backup and music is on my mp3 player. It is zen xtra with newest firmware.
When i go to install the latest drivers of your site it gets to the part with "now plug in". i plug it in and the setup doesnt do anything but in the back windows does "found new hardware" "install drivers". It cannot find anything thus makes it an unknown device. I point windows to the creative drivers folder that the install makes. It doesnt find anything.
Cannot do anything. Please help!

If you have the latest firmware that is playsforsure, you don't need any drivers. Just plug your Zen into the USB and you will be able to use it. If the firmware is not playsforsure, you will probably need to download the drivers again, failing this you should contact customer support.Message Edited by joshua32 on 05-0-2006 04:22 PM

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NOMAD JukeBox Zen Xtra driver will not inst

I plug in my NOMAD JukeBox Zen Xtra 30GB into my computer and it shows up as USB\VID_04e&PID_428 but the driver shows the ZEN Xtra as USB\VID_04e&PID_40. I changed USB\VID_04e&PID_40?to USB\VID_04e&PID_428 but it still doesn't work. It come up with error code 0?Suggestions???

Same problem here. Also tried editing the drivers with error code 0 "device cannot be started"
Message Edited by MaDc0w on 06-29-200708:54 AM

Nomad jukebox zen xtra driver for use with Vista 32 b

Hi,
I just registered in an attempt to find a solution to using my Nomad Jukebox Zen Xtra player with Windows Vista 32 bit operating system. Unfortunately, my old computer died and all was lost so when I purchased a new computer I naturally went with the most recent operating system, it never occured to me that my wonderful MP3 player would be considered obsolete (my various printers are all much older than my mp3 player and they all work just fine, my multiple?digital cameras too) anyway, I am running around in circles and I would not consider myself highly technical. I cannot download the latest creative firmware because without a driver my device is not recognized, and thus, creative will not complete the download since my device is not recognized...... when I go to microsoft to look for "nati've drivers" as suggested by Creative somewhere in the maze I have been stumbling through, the link I found in a search on Microsoft's website sends me to a creative labs link that...interestingly....no longer exists.... I sent an email to customer support, but they happily sent me a form letter stating that my warranty is out of date so they have no assistance to offer unless I pay for a half hour of their time in advance, and I find it odd that I should pay money to risk being told that they have chosen not to support this device, because if I pay money to hear that I will immediately hate this company, and I don't want to throw in the towel just yet, anyway, another option stated in the form letter was to use this forum, so I am trying really hard to state the circumstances of my dilemma in a fair and open way. It seems to me that with all the energy that was put into that form letter, they could have written a letter that would address this issue directly as I cannot fathome that I am the only one with this problem. So, per the suggestion of the form letter, I am here to ask if anyone knows of a solution to making a Nomad Jukebox Zen Xtra work with Windows Vista 32 bit operating system.....if there is none, then at least I will hear about it without paying Creative money to tell me so. If I should post my request to a different thread/topic area?on the forum, that information would be greatly appreciated too as I have never used a forum before and alot of the information on this site is more technical than I am used to. Thank you to anyone that can offer some guidance or a clear solution. Signed by a baffled Creative customer....Dani

Try reading this thread. I had the same problem and the solution worked for me. http://forums.creative.com/creativel...a&message.id=7?

Zen Xtra driver doesn't recognize dev

Well, the saga began when I decided to update the drivers, firmware, and MediaSource software for my Zen Xtra (60GB). The first thing I did was update the driver (from version .23.00) to the latest (.30.03). Without even thinking about whether that would cause problems, I moved directly to updating the firmware. The instructions on Creative's download page explained how to update the firmware, including the dreaded "Reload OS", which erases the old firmware. I did this, and moved on. The next step was to re-connect the device, and run the new firmware program. The problem here was that the device was not detected, so I could not proceed. My Zen Xtra suddenly became a nice paper weight.
After much troubleshooting, I discovered that when plugging the device into another computer (a laptop), the laptop did recognize the device. The laptop was using the original drivers and software as shipped on the CD. I was able to continue with the firmware update from the laptop.
Moving back to the original machine where I had installed the .30.03 driver, it continued to fail to recognize the device. Reverting to the old driver (.23.00) resolved the problem.
So, my question is, what is the problem with the .30.03 driver? Is it known? And is there a workaround? Also, where can I obtain the driver releases in between .23.00 and .30.03 to try them?
Thanks in advance,
toddor

There has been the odd issue with the driver, but nothing common or definiti've.
You can force the device to look for the driver in the install folder, C:\Program Files\Creative\Jukebox 3 Drivers, assuming it installed OK. You can do this by going into Device Manager, finding the Zen Xtra, double-clicking on it (to go to its property page), then choose the Update Drivers button. Make sure to then choose the advanced option so you can specify the directory.

Nomad Jukebox Zen Xtra connection prob

I already tried searcing the forums, And I didn't come across anything like this, And anything I came across that was similar I did as was suggested and it didn't help. anyways, onto the problem...:
I'm using Windows XP by the way.
I just got a new Zen Xtra a few days ago because I had to return my first one because the harddri've crashed, so I took this one home, loaded my music onto it and it was fine. Today I went to load more music onto it and my computer started lagging really badly, I use Realplayer to put my music onto the player and when I clicked into it, It would freeze as it was starting and I'd have to kill the program.
Then I tried going into My Computer to go into the Nomad explorer, Except my computer took about 5 minutes to find itself, And then it only found 'Desktop' and 'My Computer' which, 'My Computer' had nothing in it. So I went into desktop and that fixed the problem with the harddri'ves showing up, Except once I get into Nomad Explorer it says my player isn't connected.
I (physically) disconnected and reconnected my player while in Nomad Exploer but it's still a no-go.
I cleaned up the disk on my player and rebooted it, I used a different cable and tried all my USB ports. What do you suggest I do?
I really need some help and if it doesn't get fixed I'm not getting another replacement, I'll have to get a different brand.Message Edited by spring90 on 08-07-2006 04:43 PM

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Nomad Jukebox Zen Xtra 60gp prob

Well, to start off with, I loved my mp3 player. So far, I ran into problems that I could not fix. I downloaded all of the updates that were needed. My mp3 player, a Nomad Jukebox Zen Xtra 60gb, suddenly would not work the same way. When the power adapter of battery are inserted, the player starts up. When they are pulled the player shuts down. One of the problems is when the player is on, it doesn't want to leave the main screen that says, "EAX". The hard dri've is not spinning, and no data is being accessed. I found on this website a page that tells users how to reset their mp3 player. For my mp3 player, it must be turned off for me to do a hard disk check, re-installation of operating system, or a format of the hard dri've...which is another problem, because I cannot turn it off. As I stated previously, the player is either on or off depending on if the battery is in or not. I am totally puzzeled. I cannot connect the player to the computer because of this problem. So either I have a new 60gb laptop hard dri've, or I figure out a way to get this to work. I haven't been able to find any threads like this or any users experiencing these problems.
Any help is greatly appreciated.
-Matt

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Jukebox Zen Xtra sound prob

Hi, I've had my Nomad Jukebox Zen Xtra for more than 2 years and have had little problems with it. However, now I cannot get any sound out of the left speaker of any type of speaker/earphones I plug into the audiojack. This is not a speaker/earphone problem, they work with any audio equipment. I can get sound out of both left and right speakers/phones if I plug the jack only 80% into the audiojack. But if I plug the jack all the way into the player, only the right speaker/phone works. Any suggestions as to how to fix this problem?

Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
Later tonight I will get a chance to attempt these actions. I will post my results later.
Message Edited by marcula on 0-24-2006 07:02 AM

Nomad Zen Xtra Connection prob

I recently upgraded from 2000 Pro to XP Pro and have struggled with connectivity since. I cannot view the Zen xtra as a hard disc in the 'my computer' function. It connects fine with Media Organizer, but I can't view it as an external dri've. This worked fine in 2000. Any thoughts or recommendations would be appreciated.

I was unaware that the Zen Xtra could be viewed as a hard dri've on any OS. It certainly cannot be viewed that way on Windows XP.

Zen Xtra Scrolling prob

My 60G Zen Extra just started scrolling problems. Once it is turned on the second you touch the scroll bar it starts a fast scroll of the menu. Nothing else works. You cannot pause, shut the unit down or anything. The only way to stop it is to remove the battery. When you put the battery back in it does the same thing.
I have multiple batteries and it does it on all of them. It also does it when the charger is plugged in.
Does anyone have a fix for this?

ld be dirt under the scroll wheel button thing, i had a problem with my Zen xtra scroll button 'sticking' and i fixed it by completly stripping dowen my zen xtra, and cleaning the switch with some compressed air ( from an aerosol air duster can)

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Zen nomad xtra driver prob

I recently formatted and for some reason no matter what drivers I try to find I cant install the drivers for my mp3 player.
I install the right drivers but everytime it asks me to reconnect the device for the drivers to take effect windows goes through the whole sequence of new hardware again. Rebooting doesnt help.
safe mode didnt work either. it used to wrok before this most recent format. I dont know what to do.
I tried the whole deal on my other comp. same result. It would seem its the player. I erased the firmware on it and all the data. Then tried a firmware upgrade and it said the device was not plugged in. Probably because theres no drivers installed for it. Seems like its a chicken/egg conondrum. What should I do?

Many people have had the same problem, do a search in this forum. When I had the problem I contacted Creative tech support but they were as much use as a chocolate tea pot.
So, if you are trying to put on Playforsure firmware you must be using Windows XP and I would suggest downloading the latest version of MS Media Player, there seems to be some driver with this installation that magically makes the OS "see" the player (sometimes)
As a matter of interest I recently had an e-mail from Creative to rate their support, I replied honestly and low and behold I have had zero response, I wonder why!
Best of luck, you may need it.
J

Nomad Jukebox Zen Xtra firmware prob

I tried to upgrade the firmware and now my Xtra is in Rescue Mode.
None of the updates that I downloaded from the website area all telling me that no device is detected.
But my computer recognizes my Xtra.
I tried downloading everything again but that didn't work.
Now my wife bought a Zen V with all different programs, but I don't know if that makes a difference.
What exactly am I doing wrong?

if the above solution doesn't work, i had a similar problem on the same model. if i remember, i just did different combinations of reboots, formatting, and firmware upgrades. it sounds unscientific, but i eventually got the computer to recognize the player and it worked until it got stolen (sad story). i know this isn't great advice, but in short: don't give up on it too easily. those things are surprisingly resiliant.

Zen Xtra Driver Downl

I've just downloaded the driver for my Zen.
When I open it to setup, it says I have to be the administrator however... I am logged in under my administrator login. (I only have the one).
All help is greatly appreciated.

Try creating another administrator account, and install with that.
There is a way of forcing an install with administrati've pri'veleges, although I'm not sure exactly how offhand. I'm sure Google will turn something up.

40GB Zen Xtra Harddisk Prob

I've had my Zen since January and its been brilliant, took a while to get here due to middle-man company but great nontheless. Well, till today however; I was out with the Zen yesterday when suddenly the battery died, first time its happened but it didn't bother me. Charged it today and then went to turn it on to access my music, much to my dismay it stalled on loading up the mp3 player, pausing on the EAX screen. After about 2 minutes it loaded up the Rescue Mode screen, I tried rebooting it. Same problem, I tried cleaning it - nothing happened. I tried reloading the OS - 'Harddisk Problem'. I eventually after trying to update the firmware which didn't change a thing did the unholy task of formatting the disk ... again 'Harddisk Problem'.
Now I've contacted the company I bought it from AND Creative over this problem and I'm fearing its going to have to be sent back at the very least. Which isn't exactly the best scenario seeing as I'm heading to London next week, but anyway, if anyone knows of any way this can be fixed or if the the reason is quite obvious, please leave a post =)
Cheers.

I've actually just read up on a site about this problem and scarily enough it was suggested a bit of brute force or shaking of the player may be advisable. I tried my hand at holding it at arms left and twisting my wrist from side to side, the other more drastic technique was to place the Zen on a surface, hold it, and give it a sharp tap on the side. The latter proved more effecti've and the annoying catching noise ceased to continue.

40gb Nomad Zen Xtra charging prob

When I've tried to charge it lately the battery icon doesnt appear, a little power cable icon appears instead, after a few moments it goes away and the player turns off, any ideas anyone??

Rulke: Take a look at the advice here in the Zen FAQ at Nomadness.net.

Zen XTRA driver prob

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