Zen XTRA free

I have a 30GB Zen XTRA. I dropped it from my lap to the floor. It kept playing the music then it froze after I picked it up. I then reset the player. I turned it on and it went into rescue mode. Now I'm not sure what to do.

Chances are the hard disk is damaged and you'll need to get it repaired by Creative, or repair it yourself.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.

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Nomad Zen Xtra Freez

Sometimes when I fast-forward tracks, the Zen Xtra freezes and the only way to recover it is to press the reset button or to take out the battery and put it back. This happened several times and I was wondering if this is normal or if my player is defecti've and I should exchange it. Thanks a lot!

distortion5 wrote:
Sometimes when I fast-forward tracks, the Zen Xtra freezes and the only way to recover it is to press the reset button or to take out the battery and put it back. This happened several times and I was wondering if this is normal or if my player is defecti've and I should exchange it. Thanks a lot!
wow...........i have the exact same problem. And i bought mine about a week ago. Isn't weird.
I sort of gave up on mine thou. I only use it now while it's plugged in cause it freezes way too often when it's going off the battery.

3.4 gig Free on my Zen Xtra 60gig and this wonderful firmware won't allow anymore transf

I am beginning to really hate Creative and how they choose Microsoft over their loyal customers. I cannot transfer anymore music to my ZenXtra 60 even though I have 3.4 gig free. I keep getting error messages saying library is full or I get just an error message. I bought this player to fill up 60 gig's not just under 60 gigs. Is this company for real? It took me close to 3 weeks to transfer to this player what normally would of taken up to 4 days. I HATE THIS FIRMWARE I HATE THIS FIRMWARE. Anyone know what's going on?

brotsalami wrote:as far as i know, this will not work
All the same I can't see how can this hurt to try...
Do try it and see for yourself, even send an email to support and ask them if and how can you revert to v firmware...
Do try it anyway, it can't be worse than sulking...
Either way do remember to BACK UP since a firmware reload deletes everyhting!!!
Keep us posted
Catherina-CL wrote:
This firmware upgrade enables playback of subscription music service content on the Zen Xtra, but may reduce the total number of files that the player can store. The actual results will vary depending on content specifications, and the result may be more evident in players with larger capacity.
Arg!
Does this mean that the "wonderful" MTP uses cluster sizes that further reduce the possible storage ammount?
As if I didn't already hated it as it is...
darn you Micro$ost!!!Message Edited by Keyper7 on 02-23-200605:49 PM

Zen Xtra Buttons Fre

Hi,My MP3 buttons on my Zen Xtra 60gb have frooze on me.
The player can be switched on using the 'On' button but can only be turned off by removing the battery.
I can get it to Rescue Mode but am not able to press any button to select an option.
The player is not detected in Mediasource but I can see my music files in Nomad Explorer.
The hard dri've doesn't make any clicking noises so I'm presuming that it isn't damaged. Any help would be gratly appreciated.

i also have a broken zen xtra but the buttons work. the hard dri've is broken. if i swapped the hard dri'ves would this work and would i keep my music?

Zen Xtra Backlight doesn't turn off, OS free

A problem started today where my 40gb Zen Xtra can no longer get past the EAX screen, and stays lit the entire time. I'm unable to turn it off except by removing the battery, and as soon as I put the battery back in, it automatically turns back on and freezes again. I reset, then I went to recovery mode and cleaned up the OS, but the same problem persists.
I notice that at some point from the time the player turns on to the time it freezes, I feel my hard dri've stop vibrating, and I wonder if that has anything to do with it.
Any suggestions or ideas?
Thanks!

my zen xtra has done the same thing. it wont turn off. it wont go any further. i have gone to the rescue mode and tried all the options except reloading the os because i am afriad then i wont even have a os since it wont connect to my computer thru USB either. this is the second time i have had a major problem with it. the first time it completely failed on me and went to rescue mode everytime i turned it on. i eventually had to get a rma for it because the hard dri've had failed completely. will i need to do that again cause i have looked at every piece of advice available and nothing has helped.

Zen xtra still freez

hi, i have a zen xtra and it keeps on freezing, i tried reloading os, using clean up, and putting the newest firmware on it, but it just doesnt work in making my player not freezing, does anyone have any ideas as to what i can do cuz i really want my mp3 to work.

How often is it freezing?
Are you using MP3/WMA files and where are they from?
Have you tried a disk cleanup? To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

Can no longer access the files on my Zen Xtra. Help, plea

I've been using my 60gb zen xtra for over a year now without problems (except for having to replace it twice due to the faulty headphone jacks), but after recently losing one of my hard-dri'ves, I decided to install Creative Mediasource so that I could easily copy all the music on my player to a new hard-dri've. Up until now I'd never used Mediasource - just the regular nomad explorer browser. After I installed Mediasource and rebooted, I can no longer get to the files on the Zen. I know they're still there - I can still play them on the player itself, and I can even access the player - when I click on the Nomad Explorer icon in "my computer" I get into the explorer and the player reacts by going into transfer mode, only when I go into "music library" everything is blank, and when I go into the data library it says 'not connected', even though it's able to show me that I only have 45 gb free, which is accurate. I'm not saying that Mediasource caused this, because I don't know, but I'm desperate to get my music back - having both the hard-dri've fail me and then the player itself would be a catastrophe for me. Any general help, whether with mediasource problems or just general problems accessing the music library would be incredibly appreciated. Thanks!

Geez, what an embarassment. Found all my files right were they were supposed to be. Uh, all's well that ends well? Again, sorry for cluttering up the board.

Nomad Jukebox Zen Xtra Firmware Update Issue

My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
This is my setup:
Kernel version: Microsoft Windows XP, Multiprocessor Free
Product type: Professional
Product version: 5.
Service pack: 3
Kernel build number: 2600
IE version: 8.0000
System root: C:\WINDOWS
Processors: 2
Processor speed: 2.6 GHz
Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
Physical memory: 3072 MB
Video driver: ATI Radeon HD 4800 Series
Relevant Applications:
Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
Windows Media Format Runtime
Windows Media Player 0
Please advise, thanks in advance,

Problem solved!
I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
. Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
2. Reboot the PC
2. Once rebooted connect the player to the PC
3. right click MY COMPUTER->MANAGE->DEVICE MANAGER
4. Under Windows Portable Devices right click NOMAD JUKEBOX ZEN XTRA, then select Update Drivers
5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
6. Run ZenXtraP4SAudible_PCFW_LB_2_0_03.exe with the player connected
7. I was prompted if I wanted to replace the Firmware with the same version (2.0.03) I said yes... within seconds the player came back to normal.
I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
Final question. Now that the firmware has been updated, am I safe by installing WMP ?
Thanks!

Zen Xtra problem with latest firmw

Hi everyone. I've tried searching for this but I can't find the answer.
I've recently upgraded my Zen Xtra 60gb to the latest firmware on the Creative Labs downloads page (2.0.03). Re-copied all my music back onto it and some of the albums which were fine before now play out of order.
All my music is correctly tagged with track number information and when I view the files using the new Zen Explorer addin the tracks are all present with the track number prefixed by the filename. But on some albums when I right click and choose properties there is no track number stored.
How can I fix this? Is it the way I transfered my music onto the player (I just copied the folders using explorer to the 'My Music' folder on the Zen)? Or is this a 'feature' designed to get me to change my mp3 player?

I'm not sure why some files lost thier tag info. But I'll tell you this, adding tag information through Media Scource does not wirte to the actual file.
And when you export files from Media Source, you have configure it a certain way to add the tag info to the files while its exporting.
Zen Explorer may be the sameway, so check that.
Theres a program called Tag&Rename, it can correctly Tag mp3 in batch. I think the free version is like a 4 or 30 trial but it should be long enough just to get your job done.

40gb Zen Xtra Showing 9663mb with nothing on

Hi everyone, I went to add songs to my Zen Xtra, and in MediaSource Organizer it says "Total memory: 383mb Free Memory: 9663mb". The player has NOTHING on it except for the firmware. It has nothing in the Music Library or Data Library.
If I need to reformat, could you tell me how to do so?
Thanks in advance,
syntax

u can try doing Clean-up from the recovery mode. just find the reset button(the manual it should say where it is) push it while holding the play button down. eventualy it will give you a menu of choices to choose from.

Zen Xtra (Nomad) - Unable to read from device error (have tried everythi

Recently, I've been having problems with my Creative Zen Xtra Nomad mp3 player. One day it started freezing and lagging massi'vely when I would enter nomad explorer. Now it's virtually impossible to drag and drop something from nomad explorer to my computer or vise versa (keep getting the unable to read from device error). However, sometimes I am able to get an mp3 or two after about 5 minutes of transfer time.
I have no idea why it is doing this. One day I'm transferring my data back and forth with no problem, and the very next day I am getting this freezing, lagging, and errors when trying to transfer. The only thing that changed was me formatting my computer in between it working and it not working, but I did reinstall the driver and nomad explorer once I formatted (I'm also using the same USB 2.0 cable, but it worked fine the day before, so I am pretty sure that's not part of the problem). I was using the mp3 player to store about 0 GB worth of data for when I formatted, and now I'm unable to retrieve virtually any of it. I've tried everything under the PC Connectivity link short of formatting the mp3 hard dri've (and that is not an option because I need the files). I took it to a friends house to try on his computer, but it acted the same way. I'm completely stumped. Is there anything I haven't ruled out? Also, I'm running Windows XP Pro SP2, and I was using SP2 before the format as well if that has any relevance.
Please let me know if I've left out any important information relevant to this issue. Any help would be very much appreciated.
Thanks in advance.
-Noah Patterson
Edit: I'm having the exact problem as this guy, but I didn't seem to find any answers on his thread.
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=6459&query.id=3264 5#M6459
Message Edited by talzok on 09-20-2005 08:03 AMMessage Edited by talzok on 09-20-2005 08:09 AM

Never use MP3 players to store important data, or as a single point of storage for any data (that includes keeping a backup of the player's audio tracks). You can have problems like this with accessing the data, as well as simply dropping the player and losing the lot.
There are a couple of methods I've seen that have worked to retrieve data:
. Driver update - either update to the latest drivers, or nonsensically downgrade to the drivers that come on the install CD.
2. Notmad Explorer - use the Xtreamer function in Notmad Explorer's trial version (which is free) to access the data and download it. It will be tedious, because I assume you have to download one file at a time.
As for your general problem, I would try using Creative's MediaSource instead of Nomad Explorer to access the player (people generally don't have good experiences with Nomad Explorer).
Also make sure you download the latest versions of the drivers (taking above into account), MediaSource, and the MediaSource plugin from Nomadworld.com downloads.
Once you have the data off (hopefully!) you might simply want to reformat it if none of the above hel
ps.

Isn't 38133mb 40gb storage? I have a used 60gb zen xtra with 38133

Isn't 3833mb 40gb storage? I have a used 60gb zen xtra with 3833mb total storage space/free space and I am under the impression that 60gb should be closer to 5833mb, correct? Can anyone help me to understand if this is correct? I just got this unit, I have a zen touch 40gb unit that has 3833mb as its total space allowed and the Zen Xtra 60gb I bought used ( but never used acording to the seller ) has the same storage. Customer support just send a couple of form replys to download new firmware and drivers which I did, but that did not increase the space ( which couldn't be possible, could it's The dri've is fixed space?) Sorry to be such a newbie? Thanks for any help. Marc

Problem is the seller is on that auction site and has an explicit no return, no refund policy. I maybe able to go to squaretrade as he said it was new in opened box, and it was not new as his daughters name was on the settings part of the unit. It does say on the unit 60gb so I guess my next question is it possible for him to have opened the unit and replaced the 60gb harddri've with a 40gb? I also assume that this unit would not be able to be fixed or replaced under warrantee even though on his description a one year creative labs warantee is in place. I have the unit registered with creative and with the serial number. Does the hard dri've itself have a serial number on it's Thanks again for the help. Marc

"I wish I knew then what I know now" - tips from Zen Xtra Veterans to Newb

I've just purchased a 60 GB Zen Xtra and very much looking forward to building a library... I've been perusing the forum here and was hoping that some Zen Xtra veterans might offer their top 5 tips to a newbie
While this is my first Mp3 player, I've been downloading and burning concerts to CDs for years, so I'm sure I'll be able to figure out the basics on my own... really looking for those tips that "they don't tell you about" that often make a big difference in a positi've experience
FYI - for what its worth, the majority of what I'll be putting on my Zen Xtra will be free and legal concerts available at www.archi've.org -
While it seems like many of these shows are "tagged" with song title, artist and date of show, it seems that many simply retain only the file and track number designation
for example, the 5th track from a 2-25-990 Grateful Dead concert will probably appear as gd90-02-25dt05_vbr.mp3
So rather than "renaming" each track I think I'm just going to have to accept the fact that the name of the song itself will not appear - and I can deal with that as I expect to have my player set to a random shuffle for the most part anyway, or will otherwise listen to any concert straight through
So if there are any other helpfulf hints from Zen Xtra vets who have a lot of jambands downloaded, I'd appreciate your input and advice...
For example - as with burning a show to CD, in listening to a concert I'd prefer not to endure a 2 second delay from song to song within a sho - is there a setting so that there is no "gap" between songs in a concert, as the tunes often run together?
Any tips would be appreciated.
Thanks!
Message Edited by casique2000 on <SPAN class=date_text>-09-2005 <SPAN class=time_text>07:34 PM
Message Edited by casique2000 on -09-2005 07:5 PM

Thanks for the feedback - I'll look into this and at least learn how to properly tag, determine how much time and effort it takes (I'm somewhat lazy)
From a practical standpoint however, the jamband concerts I will listen to will have songs that are played on numerous nights (the draw for fans is that no two versions are ever the same, and in fact are often quite different)
As such the same song will appear many many times in my library - I don't expect to go "looking" for a particular song and and although I might consider bookmarking some better performances, ultimately I imagine I'll cue up a show and simply skip ahead past any songs I don't like
In that sense I think I'm different from a lot of users who use the Zen Xtra - and with the file names already reflecting band name, and the date of the concert - I expect that should be good enough for me as I would likely be inclined to listen to an entire show
Really appreciate the feedback though - thanks... and still am wondering whether or not there are going to be "gaps" between songs and if there's any way around that

Zen Xtra Hard Dr

I have a 60 gig Nomad Jukebox Zen Xtra thats out of warranty. I've already searched but didn't get my answers.
Questions:
A. Is there any way of getting data off a crashed harddri've (i think the pins crashed) I know I can send it to a data recoverist. How much should I expect to spend
B. How much am I looking to replace the harddri've. Is it something I can do myself? Anyone have a part number of the harddri've before I go and open it up?
C. Can I put a bigger hard dri've in there?
D. Do I spend my money getting a new dri've for this and dealing with an outdated, huge player, or update to a more modern (thinking zen vision:m or my brothers Toshiba 40 gig for $200) player that will have less room
E. I backed up my collecting about a year ago on my parents computer. Since then I reformatted the computer. I tried PC Inspector File Recovery. I'm not familiar with the program and spent about 30 min tinkering with it. I wasn't able to find it. Any other suggestions that I can try
The story:
I was shutting down my Zen Xtra 60 gig the other day after biking and dropped it from waist high onto carpet. Since then, it hasen't worked. It goes to the recovery screen every time it starts up. I hear it clicking when I start up, so I did what was mentioned in other posts. I tried shaking it powered off, nothing happened. I tried tapping it on the side, still no go. I'm pissed cause I've been waiting for this to happen. The player felt like it would fall out of my pocket when I was riding my bike and i was waiting to lose everything before I backe it up. I'm not able to back it up to my laptop cause I only have a 30 gig. I had 50 gigs worth of music. My 200 gig external is filled with images of dvds waiting to be copied, back ups, and data from my computer while I was reformatting. It's no excuse and I'm kicking my own ass for it.
Most of my music isn't too much of big deal. I was just getting discographys and didn't listen to some of the stuff. A bunch of it I have on cds so it would just be a matter of ripping them. I've already found most the music I can't go without. It's the rare, hard to find, demos, and li've shows that took years to get that I miss the most. Is there any way I can try getting the data off myself? My brother has a cable that you can hook a laptop hardri've up to a USB, any software I should try, or is it useless since the pin crashed into the dri've?
What type of hard dri've is in the player. Is it something I can replace myself? The warranty is already up. Can I put a bigger on in there?
I'm trying to decide whether I want to fix this with a new hard dri've or get a new player. A new player with all the bells and whistles sounds good, but I probably won't use it. I almost always have my laptop or PSP when I'm traveling. I've read a bunch of great reviews of the vision:m, but I don't know whether its worth spending 300$ and getting half the memory I'm used to. My brother is jsut going to return his 40 gig Toshiba gigabeat so I could get that from him for $200. He didn't use it too much so he couldn't give me a review, and I read a bunch of mixed reviews about it online.
I backed up my music collection on my parents computer last year. Since then I've reformmated it. the dri've was partitioned, with one of the dri'ves containing all the info to reformat. There was a virus on it, so I reset it back like when we first got it. I tried using that PC Inspector File Recovery (free on download.com) but I wasnt too familiar with it. I messed around with it for like 30 min but want able to find it. Anyone know of any other programs I can try?
Thanks for your help and for reading the novel

The sales person was supposed to tell you that MP3 players with hard disk dri'ves (HDDs) are not supposed to be used when the activity level goes above "brisk walk." There are two moving parts in an HDD: the spindle motor (SPM) & the voice coil motor (VCM). If the shock sensor during the fall didn't kick in, the VCM might have crashed onto the SPM & got stuck rather than being retracted away from the SPM surface. If this is the case, I'm afraid that your HDD is history. The date can be recovered, but it costs a lot of money.
As an engineer who designs chips for the HDDs, I back up my crucial data to a DVD at least once a month as I know the HDDs a bit too well!

Zen XTRA free

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