Zen Xtra fro

I have a Zen Xtra and for the second time it's frozen. I can't turn it off, or operate any of the buttons, including the scroller.
The shuffle icon is on the side with a by it. I don't know if that has anything to do with that or not.
It happened yesterday, (and I stupidly reset it to try and fix it, not knowing it would get rid of all my songs) and this morning after I took it off the charger. Does anyone know what to do?Thanks a lot to anyone who hel
ps.
Message Edited by login27 on 08-2-2006 08: AM

The firmware is on <A href="_Name=http://ie.europe.creative.com/support/downloads/download.asp?MainCategory=23&nRegionFK=&nCountryFK =&nLanguageFK=&sOSName=Windows+XP&region=3&Product _Name=Jukebox+Zen+Xtra&Product_ID=9288&modelnumber =&driverlang=033&OS=0&drivertype=0&x=9&y=9]this page[/url], you can get file 2 under firmwares:
Creative Jukebox Zen Xtra Firmware Update version .20.08
Cat

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