Zen Xtra Hard Dr

I have a 60 gig Nomad Jukebox Zen Xtra thats out of warranty. I've already searched but didn't get my answers.
Questions:
A. Is there any way of getting data off a crashed harddri've (i think the pins crashed) I know I can send it to a data recoverist. How much should I expect to spend
B. How much am I looking to replace the harddri've. Is it something I can do myself? Anyone have a part number of the harddri've before I go and open it up?
C. Can I put a bigger hard dri've in there?
D. Do I spend my money getting a new dri've for this and dealing with an outdated, huge player, or update to a more modern (thinking zen vision:m or my brothers Toshiba 40 gig for $200) player that will have less room
E. I backed up my collecting about a year ago on my parents computer. Since then I reformatted the computer. I tried PC Inspector File Recovery. I'm not familiar with the program and spent about 30 min tinkering with it. I wasn't able to find it. Any other suggestions that I can try
The story:
I was shutting down my Zen Xtra 60 gig the other day after biking and dropped it from waist high onto carpet. Since then, it hasen't worked. It goes to the recovery screen every time it starts up. I hear it clicking when I start up, so I did what was mentioned in other posts. I tried shaking it powered off, nothing happened. I tried tapping it on the side, still no go. I'm pissed cause I've been waiting for this to happen. The player felt like it would fall out of my pocket when I was riding my bike and i was waiting to lose everything before I backe it up. I'm not able to back it up to my laptop cause I only have a 30 gig. I had 50 gigs worth of music. My 200 gig external is filled with images of dvds waiting to be copied, back ups, and data from my computer while I was reformatting. It's no excuse and I'm kicking my own ass for it.
Most of my music isn't too much of big deal. I was just getting discographys and didn't listen to some of the stuff. A bunch of it I have on cds so it would just be a matter of ripping them. I've already found most the music I can't go without. It's the rare, hard to find, demos, and li've shows that took years to get that I miss the most. Is there any way I can try getting the data off myself? My brother has a cable that you can hook a laptop hardri've up to a USB, any software I should try, or is it useless since the pin crashed into the dri've?
What type of hard dri've is in the player. Is it something I can replace myself? The warranty is already up. Can I put a bigger on in there?
I'm trying to decide whether I want to fix this with a new hard dri've or get a new player. A new player with all the bells and whistles sounds good, but I probably won't use it. I almost always have my laptop or PSP when I'm traveling. I've read a bunch of great reviews of the vision:m, but I don't know whether its worth spending 300$ and getting half the memory I'm used to. My brother is jsut going to return his 40 gig Toshiba gigabeat so I could get that from him for $200. He didn't use it too much so he couldn't give me a review, and I read a bunch of mixed reviews about it online.
I backed up my music collection on my parents computer last year. Since then I've reformmated it. the dri've was partitioned, with one of the dri'ves containing all the info to reformat. There was a virus on it, so I reset it back like when we first got it. I tried using that PC Inspector File Recovery (free on download.com) but I wasnt too familiar with it. I messed around with it for like 30 min but want able to find it. Anyone know of any other programs I can try?
Thanks for your help and for reading the novel

The sales person was supposed to tell you that MP3 players with hard disk dri'ves (HDDs) are not supposed to be used when the activity level goes above "brisk walk." There are two moving parts in an HDD: the spindle motor (SPM) & the voice coil motor (VCM). If the shock sensor during the fall didn't kick in, the VCM might have crashed onto the SPM & got stuck rather than being retracted away from the SPM surface. If this is the case, I'm afraid that your HDD is history. The date can be recovered, but it costs a lot of money.
As an engineer who designs chips for the HDDs, I back up my crucial data to a DVD at least once a month as I know the HDDs a bit too well!

Similar Messages

Successful Zen Xtra Hard Drive Upgra

Hello Zen Community--
I just wanted to report a success with upgrading the hard drive on my Zen Xtra from 40GB to 00GB.
I was running out of space and originally gave some thought to purchasing a used Zen Xtra 60GB unit as a replacement, but in doing research found out that many people had upgraded their own Xtras with larger-capacity hard dri'ves.
The original dri've that came with my unit was a Fujitsu MHT2040AT and I replaced it with a brand new Fujitsu MHU200AT 00GB hard dri've I got on eBay pretty cheap ($55 including shipping). I might even be able to sell the old 40GB hard dri've on Craigslist to recoup ten or fifteen bucks.
The instructions I used were at the following sites:
http://www.aoaforums.com/forum/gener...tras-hard.html
http://home.mchsi.com/~sallad/zen/tutorial.html
Of course, you do this at your own risk, I make no warranties, you void the warranty on your Zen, etc., etc., etc. You might want to google it yourself.
But I wanted to pass along that I was able to do it successfully--with no problems whatsoever--and I'm very happy with the results. It was quite easy. I encourage anyone who needs more room on their Zen Xtra to give it some thought. (If you don't want to do it yourself, there are people on eBay who will sell you already-upgraded units or will do the upgrade for you.)
As I currently have no need for video, this extends the life of my Xtra quite a bit.
Best of luck to anyone who decides to gives it a shot.Message Edited by Lawrence on 03-29-2008 0:29 PM

Actually, I see your problem is resolved in the other thread, so I'll close this one.
The other thread -> http://forums.creative.com/creativel....id=2257#M2257
Cat

Nomad zen xtra hard drive fail

hi when i turn on my player its stuck at the eax screen and i hear a clicking noise. i found some tips that suggested i shake it/tap at my own risk. when i shake it, it sounds like there is a piece lose inside. i've tapped it a few times and nothing happened. any suggestions? thnks

Rain-Monkey wrote:
My Xtra is the second player I've gone through in 6 months; the first never operated correctly, was replaced under warranty, and now the second has failed with a "hard dri've problem".
When the Xtra powers up, it goes directly into Rescue Mode. It does not load the OS, or perform any of the Rescue Menu actions, it just sits there and gives the hard disk problem error screen. It was working normally until today, and no drops, spills, kicks, or other trauma to the unit.
Anyone seen a problem like this?
I was reading the reply from PBody and dediced to try that. I heard the clicking as he described. When I was moving down to check on the Clean Up the unit slipped out of my hand and landed on the desk. It only fell about 3 inches but I heard a click and the screen came up with the proper menu, so I'm all set with playing again. I'm just wondering if I should be expecting this to be happening often ?
Thanks for the suggestions.
RickJoel

Zen Xtra Hard drive failed. Replacement drive availab

My 8 month old 30gb failed this week. Sionce my warrenty expired, Customer support referred me to the forums for help.
So where can I buy a replacement dri've for it's Any tips / faqs for reloading the software?

Rain-Monkey wrote:
My Xtra is the second player I've gone through in 6 months; the first never operated correctly, was replaced under warranty, and now the second has failed with a "hard dri've problem".
When the Xtra powers up, it goes directly into Rescue Mode. It does not load the OS, or perform any of the Rescue Menu actions, it just sits there and gives the hard disk problem error screen. It was working normally until today, and no drops, spills, kicks, or other trauma to the unit.
Anyone seen a problem like this?
I was reading the reply from PBody and dediced to try that. I heard the clicking as he described. When I was moving down to check on the Clean Up the unit slipped out of my hand and landed on the desk. It only fell about 3 inches but I heard a click and the screen came up with the proper menu, so I'm all set with playing again. I'm just wondering if I should be expecting this to be happening often ?
Thanks for the suggestions.
RickJoel

[Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
Here goes:
I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
Here is how I posted my dilemma on the nomadness.net forums:
My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
This was my follow-up post:
Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
***Note on the Hard Dri've I chose:
I specifically chose this HD based on information posted by others on Nomadness
In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
***Note on the versions of the Firmware Update files I have tried:
I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
Oldest - ZenXtra_PCFW__03_02_L6
New-ish - ZenXtra_PCFW_LA__20_08
Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

Zen Xtra MTP Issues

Ok so im having the well known MTP/WMP problems, have spent hours going through the forums looking for solutions to this problem, yes i tried the XP route with very little success because i have an XP system with sp3 (called around cannot find anyone with an sp2 system) and after much frustration and dissapointment i came up with an idea.
Is it possible to make an image file of a fully functional Zen Xtra hard drive and burn it onto a freshly formated hard drive?
I realize that the whole copyright BS will come up but im very upset with the way Creative has handled this issue, Im not looking for your music files i just want to be able to use the machine that I payed good money for!
I have an original Zen Xtra with a 30 GB HD, furthermore ( i hope Creative staff reads this ) if i have no choice but to go out and buy a new mp3 player, guess what im not buying? Yes! IM NOT BUYING ANOTHER CREATIVE EVER IN MY LIFE! Thanks for the poor customer service Creative.

deejaydak wrote:
I realize that the player will not read an ISO file, but you can burn an image (ISO, NRG, Etc) onto another hard dri've. I suspect that the problem is on the operating system that goes on the hard dri've because when i unistall the drivers windows detects the zen xtra and install the drivers, windows reads the firmware on the motherboard, when i try to reinstall/update the firmware it says the xtra is not connected.Look as a Creative customer, i believe that Creative should look into a fix for its customers, telling your customers to find a system with XP SP2 & WMP0 is absurd, windows will automatically update itself, everyone tells people?to update their software why would you tell us to backtrack to something that may be hard to find at this point in time? Please stop reffering us to someone else, we are YOUR customers help us out!!!!!
I don't disagree with you but if you want that player to work you need Xp & at least Sp2(3 may be ok) but WMP0 is necessary as WMP prevents the firmware file from seeing the player.Did you uninstall WMP as per Microsofts instructions? http://www.microsoft.com/windows/win...tallation.mspx

Zen Xtra 4

Ok, I have had several problems with my Zen over the last two months. I have had it for a year, and use it alot, so maybe it was just its time to, you know, pass on. But,?I am going to explain everything that has happened to it in order that it happened in hopes that I might be able to solve the problem.
It all started with it shutting down and restarting by itself every now and then,?whenever?I set it down on a table or something with a hard surface. Then it moved on to automatically shutting down as soon as I turned it on. The last thing that happened before it died was that the screen was very light, and sometimes wouldn't show anything at all. Normally it would work after a reset. Now, every time I turn it on, it goes to the rescue screen, and when I click on "Clean up",?it doesn''t do anything. When i click "Reboot", it just goes right back to the rescue screen. When i press "Format?all", it says "Harddisk Problem" and goes back to the rescue screen. I don't know what to do, but it really isn't too much of a priority because I will be getting a Vision soon. I was just hoping to fix it for re-sell or something. Any help would be greatly appreciated. Thanks,LukeMessage Edited by Infest on -26-200608:08 PM

Yep you have a hard disk problem. You need a new hard dri've. If your not under any warranty i'd suggest either fix it or sell it. It takes regular 2.5 inch laptop hard disks btw. Google zen xtra hard dri've replacement they have a guide. Or you can sell it on ebay as many people buy them to fix. I have mine up for sale right now
(removed)
Good luck with your player man
Note: As Dale mention in another post of yours, selling items is generally not permitted on the forum.Message Edited by Jason-CL on -28-2006 0:8 AM

Zen jukebox Xtra hard case/cassette adapt

Hi there-
I just got my Zen jukebox Xtra and I'm really enjoying it so far.
There are two things I'd really like. A hard case to protect it and a cassette adapter, so I can use it in the car. When I looked for accessories here at the Creative site, all I saw was an adapter for the larger model. Can that be used for my version?
Also, does anyone have a hard case and what brand/where did you get it's
Thanks so much for the help!

I'm about 75% sure the casette adapter at the creative store will work with the Zen Xtra... if not, any other brand will work as long as you can plug it into the headphone jack. I use the one that came with my old Sony Walkman, and it works flawless.
As for a hard case, I found the case that came with the Xtra to be hard enough for my needs. This is the one that came with my Xtra.
There aren't many other cases out there for the Xtra. Vaja cases makes one, but it will cost you around $60.

Zen Xtra - swapping a hard driv

My beloved 30GB Zen Jukebox Xtra has recently died (RIP, little buddy ) but I've been informed that the data on the hard dri've - 22 GB worth - might still be salvagable by putting the hard dri've from my dead Zen Xtra into a working Zen Xtra. I have since aquired a working Zen Xtra which should arri've in a few days. My question is this - once I install the old dri've in the new player, will there be any compatibility issues? Will the new player just fire right up with my old files?or do I have to reset the firmware?Thanks!Pete

Yeah, not too worried about the track limitation as they sold this in a 60 and an 80 and it's the same firmware.
I've reloaded about everything I had on it before and there are 3 GB free? ... and I think there are ... ahem, "only" 6,800 tracks on it. Quite a ways to go before I hit 22,000. (don't worry, I have a lot more I could put on it. I have a disgustingly huge CD collection.)
Yay!? This is soooooo cool!!!!!
!!! $55, and not only did I fix my broken player, but it holds more!
By the way, there are some refurbs going on Ebay for around $90 with "Buy it Now" (basically $00 with shipping) ... and you might even find one on Amazon.
I think I want one of the newer credit card sized?dri'veless Zens that does video ... but what I like about this one is I've got a wide variety of music choices on vacations and long road trips and I can listen to whatever strikes my fancy at the time ... no need to plan ahead. Well not much, anyway.
I have a little GB nano I use for bicycling and camping with people who snore ;-). Nothing like a babbling brook recording or some nature noises for a good night's sleep in that environment.
But I was fretting about losing my large capacity. Now if somebody could just write a little utility to make this flash update a bit less of an exercise in black magic that would work on, say, Vista. I'd buy another as a backup!!!
The interface isn't great. I'd love tabs for each letter in the alphabet for Artists or Albums or Genres for easier navigation. But I haven't seen a better one that holds this much, especially for the price -- and I've had few problems with it over the years.
The non-repeating, resumable random is a favorite feature of mine, as well as smart volume for background music. All in all?I dig the little bugger.

Hard Drive Of Zen Xtra problem... help me !

After exactly 3months and 3 days the Zen Xtra went haywire. Exactly how ? How Should I explain it... I guess I should start by describing what happend. A few days ago , I was sitting down listening to my Zen when I heard this poping sound ... I sniffed the zen , and it smelled like burned ... capacitors. Then when I moved it a bit , there was this rattling sound . There was 2 diffrent sounds , thus created by two diffrent broken parts ?
Right after the poping sound the thing shut down ... I tried several times to turn it on , yet when I did ... there was a screen saying : Rescue Mode. Then upon trying to format all ... It responded with : HardDisk Problem. What Should I do ? I am pretty angry at Creative , exploding capacitors ? yeah... I want an explanation , Creative Labs... Due to timezone constraints I cannot call you. And one more thing : Please explain what could of happend.

To all you mods out there : any idea why ? Cause the replacement 40$ + some other amounts ) could have the same effect ? I think it was dangerous , cause the popping sound , was really loud... really really loud.

My Zen Xtra sucks. Really hard to transfer files to and from

It's kinda old (big clunky Nomad Jukebox Zen Xtra, 30 gig). When I got this laptop in August, I downloaded some software to allow me to transfer files from it (I had broken the CD that came with it).
The media source thing won't recognize my mp3 player at all. The Nomad Explorer works, but files transfer EXTREMELY slow, it takes like 0 minutes just to open a folder, and usually a file transfer or simple opening of a folder will fail (It basically takes me half an hour to get into my DATA folder, and even then, I can't transfer stuff out of it, because it freezes up and fails half the time).
I tried just accessing it as a USB device through windows XP, and that also won't work. Windows XP can't see my DATA folder, and it also can't get files out of my mp3 player.
So, any help? Do I need new firmware? New software? I'd like to backup all my music onto my laptop (I don't even use the MP3 player that much anymore anyway, mostly because of the issues I've been having.) and reorganize it, etc.
Direct links if you help please.

Unfortunately it's unavoidable if you're going from a .x (PDE) firmware to a 2.x (MTP) firmware, the change is quite big and it has to format the player during that process. Did you try just reloading the .20.08 firmware? Have you updated to the MTP firmware now (and formatted the player)?
It's always best to keep a back-up of your music so you can easily transfer them back again.
Cat

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

Creative MediaSource/Zen Xtra/Vista Is

I have had?a Zen Xtra for a couple of years, I recently got a new computer which has Vista Installed. After going through the nutroll that was downloading MediaSource for Vista and updating the firmware to be Play-for-sure, etc... everything seemed to work together. Except for one issue that I cannot figure out;
When I operated on Windows XP and I linked my Player to the computer I would see all my songs listed on the screen. Now on Vista I see folders of the albums as opposed to all the tracks listed. This is making creating playlists much harder, searches slower and general management of 6400 songs more difficult than it should be.
There has to be a way to be able to see all the tracks listed without folders, I am sure I am not the first. Has anyone here cracked the code on this yet?
Thanks for any help I can get.

To get it working with Vista you need to update the firmware to the latest ( last ?) version or one that starts with a number 2.something.
to do this you need:
a P.C running windows XP
and on that XP PC you MUST make sure that:
you have removed/rolled back windows media player
removed/rolled back windows media player runtime
even if you dont think any parts of WMP are there, check in add/remove programmes.
before starting the firmware update make sure that the battery is fully charged and the player is conecte dot the power suply/mains charger.

Problems w/ Zen Xtra 3

hello everyone!!!
i'm having trouble with my Zen Xtra... i opened Creative MediaSource Organizer to transfer my mp3's to the Zen Xtra from my Music Library... and it wouldn't let me do it, there is a msg about an error, it would say, "Error: Unable to create file. Restart player and try again." my mp3's are ok, they are not corrupted or anything, it plays into my computer... i restarted the player and its still has same result...
another problem is, i have like 000+ mp3 file stored on the Zen Xtra and i dont know what happened, but i lost everything. i lost every mp3 file... the thing is, i still have my playlist but there's no music stored on it, its all gone... this problem happened before i cant transfer mp3's in the player...
i even reset the player but it still has the same problem, it didnt solved it...
hope u guys could help me.... thank you...

I have a similar problem with my Zen Xtra 40GB, however I did not lose all of my music. I did lose all but one of my playlists however the mp3 files that were on those playlists are still in my music library. I also get the same error message "Error: Unable to create file. Restart player and try again." Is there ANY other way to get around this besides cleaning off my player and losing all of my music? I recently had to clean off my hard dri've and lost 60 gigs worth of files. I don't want to lose another 20 gigs (my player is only half full) of songs. Any help would be GREATLY appreciated. Sorry if I didn't follow the correct procedure by asking a different question than originally posted. I wasn't sure how this works so if need be I'll start a new thread with my question.

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Zen Xtra Hard Dr

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