Zen Xtra Hard drive failed. Replacement drive availab

My 8 month old 30gb failed this week. Sionce my warrenty expired, Customer support referred me to the forums for help.
So where can I buy a replacement dri've for it's Any tips / faqs for reloading the software?

Rain-Monkey wrote:
My Xtra is the second player I've gone through in 6 months; the first never operated correctly, was replaced under warranty, and now the second has failed with a "hard dri've problem".
When the Xtra powers up, it goes directly into Rescue Mode. It does not load the OS, or perform any of the Rescue Menu actions, it just sits there and gives the hard disk problem error screen. It was working normally until today, and no drops, spills, kicks, or other trauma to the unit.
Anyone seen a problem like this?
I was reading the reply from PBody and dediced to try that. I heard the clicking as he described. When I was moving down to check on the Clean Up the unit slipped out of my hand and landed on the desk. It only fell about 3 inches but I heard a click and the screen came up with the proper menu, so I'm all set with playing again. I'm just wondering if I should be expecting this to be happening often ?
Thanks for the suggestions.
RickJoel

Similar Messages

Successful Zen Xtra Hard Drive Upgra

Hello Zen Community--
I just wanted to report a success with upgrading the hard drive on my Zen Xtra from 40GB to 00GB.
I was running out of space and originally gave some thought to purchasing a used Zen Xtra 60GB unit as a replacement, but in doing research found out that many people had upgraded their own Xtras with larger-capacity hard dri'ves.
The original dri've that came with my unit was a Fujitsu MHT2040AT and I replaced it with a brand new Fujitsu MHU200AT 00GB hard dri've I got on eBay pretty cheap ($55 including shipping). I might even be able to sell the old 40GB hard dri've on Craigslist to recoup ten or fifteen bucks.
The instructions I used were at the following sites:
http://www.aoaforums.com/forum/gener...tras-hard.html
http://home.mchsi.com/~sallad/zen/tutorial.html
Of course, you do this at your own risk, I make no warranties, you void the warranty on your Zen, etc., etc., etc. You might want to google it yourself.
But I wanted to pass along that I was able to do it successfully--with no problems whatsoever--and I'm very happy with the results. It was quite easy. I encourage anyone who needs more room on their Zen Xtra to give it some thought. (If you don't want to do it yourself, there are people on eBay who will sell you already-upgraded units or will do the upgrade for you.)
As I currently have no need for video, this extends the life of my Xtra quite a bit.
Best of luck to anyone who decides to gives it a shot.Message Edited by Lawrence on 03-29-2008 0:29 PM

Actually, I see your problem is resolved in the other thread, so I'll close this one.
The other thread -> http://forums.creative.com/creativel....id=2257#M2257
Cat

Nomad zen xtra hard drive fail

hi when i turn on my player its stuck at the eax screen and i hear a clicking noise. i found some tips that suggested i shake it/tap at my own risk. when i shake it, it sounds like there is a piece lose inside. i've tapped it a few times and nothing happened. any suggestions? thnks

Rain-Monkey wrote:
My Xtra is the second player I've gone through in 6 months; the first never operated correctly, was replaced under warranty, and now the second has failed with a "hard dri've problem".
When the Xtra powers up, it goes directly into Rescue Mode. It does not load the OS, or perform any of the Rescue Menu actions, it just sits there and gives the hard disk problem error screen. It was working normally until today, and no drops, spills, kicks, or other trauma to the unit.
Anyone seen a problem like this?
I was reading the reply from PBody and dediced to try that. I heard the clicking as he described. When I was moving down to check on the Clean Up the unit slipped out of my hand and landed on the desk. It only fell about 3 inches but I heard a click and the screen came up with the proper menu, so I'm all set with playing again. I'm just wondering if I should be expecting this to be happening often ?
Thanks for the suggestions.
RickJoel

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

Zen Xtra Hard Dr

I have a 60 gig Nomad Jukebox Zen Xtra thats out of warranty. I've already searched but didn't get my answers.
Questions:
A. Is there any way of getting data off a crashed harddri've (i think the pins crashed) I know I can send it to a data recoverist. How much should I expect to spend
B. How much am I looking to replace the harddri've. Is it something I can do myself? Anyone have a part number of the harddri've before I go and open it up?
C. Can I put a bigger hard dri've in there?
D. Do I spend my money getting a new dri've for this and dealing with an outdated, huge player, or update to a more modern (thinking zen vision:m or my brothers Toshiba 40 gig for $200) player that will have less room
E. I backed up my collecting about a year ago on my parents computer. Since then I reformatted the computer. I tried PC Inspector File Recovery. I'm not familiar with the program and spent about 30 min tinkering with it. I wasn't able to find it. Any other suggestions that I can try
The story:
I was shutting down my Zen Xtra 60 gig the other day after biking and dropped it from waist high onto carpet. Since then, it hasen't worked. It goes to the recovery screen every time it starts up. I hear it clicking when I start up, so I did what was mentioned in other posts. I tried shaking it powered off, nothing happened. I tried tapping it on the side, still no go. I'm pissed cause I've been waiting for this to happen. The player felt like it would fall out of my pocket when I was riding my bike and i was waiting to lose everything before I backe it up. I'm not able to back it up to my laptop cause I only have a 30 gig. I had 50 gigs worth of music. My 200 gig external is filled with images of dvds waiting to be copied, back ups, and data from my computer while I was reformatting. It's no excuse and I'm kicking my own ass for it.
Most of my music isn't too much of big deal. I was just getting discographys and didn't listen to some of the stuff. A bunch of it I have on cds so it would just be a matter of ripping them. I've already found most the music I can't go without. It's the rare, hard to find, demos, and li've shows that took years to get that I miss the most. Is there any way I can try getting the data off myself? My brother has a cable that you can hook a laptop hardri've up to a USB, any software I should try, or is it useless since the pin crashed into the dri've?
What type of hard dri've is in the player. Is it something I can replace myself? The warranty is already up. Can I put a bigger on in there?
I'm trying to decide whether I want to fix this with a new hard dri've or get a new player. A new player with all the bells and whistles sounds good, but I probably won't use it. I almost always have my laptop or PSP when I'm traveling. I've read a bunch of great reviews of the vision:m, but I don't know whether its worth spending 300$ and getting half the memory I'm used to. My brother is jsut going to return his 40 gig Toshiba gigabeat so I could get that from him for $200. He didn't use it too much so he couldn't give me a review, and I read a bunch of mixed reviews about it online.
I backed up my music collection on my parents computer last year. Since then I've reformmated it. the dri've was partitioned, with one of the dri'ves containing all the info to reformat. There was a virus on it, so I reset it back like when we first got it. I tried using that PC Inspector File Recovery (free on download.com) but I wasnt too familiar with it. I messed around with it for like 30 min but want able to find it. Anyone know of any other programs I can try?
Thanks for your help and for reading the novel

The sales person was supposed to tell you that MP3 players with hard disk dri'ves (HDDs) are not supposed to be used when the activity level goes above "brisk walk." There are two moving parts in an HDD: the spindle motor (SPM) & the voice coil motor (VCM). If the shock sensor during the fall didn't kick in, the VCM might have crashed onto the SPM & got stuck rather than being retracted away from the SPM surface. If this is the case, I'm afraid that your HDD is history. The date can be recovered, but it costs a lot of money.
As an engineer who designs chips for the HDDs, I back up my crucial data to a DVD at least once a month as I know the HDDs a bit too well!

Jukebox Zen XTRA Firmware update fail

I have a nomad jukebox zen XTRA 40GB. I recently saw an update for PlayforSure on the creative website. As i have done earlier, i had tried updating the firmware. It asked me to backup and run the formware. I sincerely backed up and started the firmware. This went for about a minute and said its rebooting the player which never happened for a nice hour. Now the firmware is not completed and when i try to reload os from the recovery options, the firmware update program says palyer is not connected. I had verified it in DEvice manager. The player is been seen as Nomad Jukebox/ MTP device. I tried starting the player and it says "Firmware Problem". i also tried loading the original firmware which says "Player not connected". I had updated latest driver.
Any help is greatly appreciated

Thanks for the info. I just wanted to know is there anyway Creative has to redo the whole thing. Like removing all of the firmware and rebuild it. I am looking for some tool or some way to remove the incomplete firmware on the player.
Rightnow, my player is just a paper weight for me. I dont want to be used like this..
Please help me further

Zen Micro Hard Drive Fail

It seems to me that there is a rash of hard dri've failures in the Zen Micro Series. The one main symptom of this is freezing at the CREATIVE startup screen, and disk check and format do nothing. Most of these players seem to have been gifts for Christmas or (insert your holiday here). I just wanted to make this thread so that maybe people could post their details of what happened (i.e. place of purchase, color, etc) so maybe we could figure out a pattern to all this.
Thanks!
Agent_Mull
MY Details are:
Purchased At: Amazon
Color: Blue
Date Of Purchase: 2-0-04Message Edited by Agent_Mull on 2-28-2004 04:42 AM

Purchased: Gameve.com
color: white
got it on christmas could not use it till today
Have been trying to use it for 3 hours still have not gotten it to work.
Reloaded the firmware four times (the updated firmware)
Finally got it to load some songs, then I couldn't get my PC to recognize it anymore. I have three PC's all P4's, quality motherboards, and my work PC none of which are registering the device. It picks it up for a second then freezes and the PC drops the connection the zen micro freezes up and crashes forcing me to take battery out. I researched this for months and although I rarely buy things when they first come out I did it anyway. Now I'm kicking myself, 244 bucks down the tube. I was on hold for hour 0 mins for customer service today when I had to go back to work and of course they aren't open on the weekends or at night. I'm not happy.

Creative Zen Micro Hard Drive Er

Hi, my Creative Zen Micro has an hard dri've error. I tried Recovery Mode on it but once it turns on, it doesn't display Recovery Mode but Hardri've error. I was wondering if anyone could help. I was playing a song in wma format and I have the latest firmwire, v..0. As it was playing, it froze on me, I took the battery off to shut it, and when I inserted the battery back in, it came up with the hard dri've error message. Can anyone help me?

Hard disk error is a serious one unfortunately, and as I'm sure you guessed it means the hard disk has failed in some way.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Creative Zen Touch - Hard drive problems - HD upgr

Hi!
I bought my Creative Zen Touch almost a year ago now. Yesterday my hard dri've went crazy. The sound was a funky rythm, 0 DJ "scrathes" then one more high-pitched sound. In the Rescue menu I try to format the hard dri've and it responds with "Hard dri've problems."
Yes, it has fallen down several times. I don't know what caused it to malfunction this time though. It suddenly just stopped working. It looks like a mess, was bought over internet under the name of a mother of my frien; to make a long story short. I have no warranty :/
So here's what I decided; I opened it up to take a look inside it. Here's what I found:
- One loose battery, too much dirt on the sticky stuff.
- One hard dri've, model: HTC424020F7AT00
And here is my main questions:
- Can I use a 40gb Hitachi dri've in my 20GB Zen Touch? This is just the big brother, so the dri'ves are pretty much the same except storage space. http://tinyurl.com/4yurr
Thanks
- KennethMessage Edited by Kgjersda on 09-6-2005 04:4 PM

Tweaking 'n' Hacking Your Creative Zen Touch 20GB
Thanks for your reply SSR. I'm a clueless as to what the controller is, but at least I've found out that the Creative Zen Touch 20GB uses a .8" harddri've. So the larger Fujitsu Siemens 2.5" dri'ves, which the Creative Nomad Zen Players use, aren't compatible.
For anyone reading this post who wants a step-by-step guide to upgrading the harddri've of a Creative Nomad Zen Player (but NOT the Creative Zen Touch 20GB), visit PC World magazine online for a "how to" article: http://www.pcworld.com/howto/article...67,pg,7,00.asp
<IMG src="http://images.pcworld.com/howto/graphics/9267-2303p075-7b.jpg">
If anyone has experience of tweaking/hacking the Creative Zen Touch 20GB or if anyone should come across a similar "how to" guide for upgrading its harddri've (and knows of specific models of compatible .8" hardri'ves) - then please post on this forum.
Cheers........... Tim Holmes.

ZEN Micro hard drive crashes my i

I have a 5GB ZEN Micro. Works perfectly on my PC.
When I try to hookup the ZEN as a removable hard dri've to my (iMac OS 9.x), I can see or play files. But if I attempt to copy the files to my Mac - or to copy files from Mac to ZEN - it crashes my Mac OS.
Has anyone discovered a way to make the Mac more compatible with the ZEN hard dri've?

There is software which you can get for a Mac, but it only runs on OS X 0.3
Its called XNJB and the link: <a href='http://www.wentnet.com/projects/xnjb/index.html' target=_blank>http://www.wentnet.com/projects/xnjb/index.html[/url]
Check them out and give support and hopefully they might release a Mac version for OS X 9 and moreMessage Edited by DM on 05-9-2005 :2 AM

Zen Micro Hard drive might be d

Today i was listening to my player and the music froze. When I restarted it sticks on the Creative screen. Did my hard dri've just die? The player is not year as yet so I am hoping they will fix it at no cost.
Message Edited by rasstar on 07-3-2006 05:04 PM

Have you try running Cleanup in Rescue mode and see if it helps in anyway.
JasonMessage Edited by Jason-CL on 08-0-2006 0:45 AM

Zen Micro Hard Drive Buf

Does the Zen Micro have an anti-skip buffer?

Lyle_JP wrote:
For the record, it's not flash memory, it's RAM.
Thank you! I mis-thought/typed. Nevertheless it provides for a skip free listening experience

Zen Xtra firmware update fail

Hi all,
i try to update the firmware to version ZenXtraP4SAudible_PCFW_LB_2_0_03 and the program only say "Player is now rebooting, please wait..." indefinily, and the player not respond no longer anymore (no turn on, no lights, no enter in Recover mode), any suggestion? Tanks.

I'm sure it's of little consolation, but you're not alone...

Zen Xtra MTP Issues

Ok so im having the well known MTP/WMP problems, have spent hours going through the forums looking for solutions to this problem, yes i tried the XP route with very little success because i have an XP system with sp3 (called around cannot find anyone with an sp2 system) and after much frustration and dissapointment i came up with an idea.
Is it possible to make an image file of a fully functional Zen Xtra hard drive and burn it onto a freshly formated hard drive?
I realize that the whole copyright BS will come up but im very upset with the way Creative has handled this issue, Im not looking for your music files i just want to be able to use the machine that I payed good money for!
I have an original Zen Xtra with a 30 GB HD, furthermore ( i hope Creative staff reads this ) if i have no choice but to go out and buy a new mp3 player, guess what im not buying? Yes! IM NOT BUYING ANOTHER CREATIVE EVER IN MY LIFE! Thanks for the poor customer service Creative.

deejaydak wrote:
I realize that the player will not read an ISO file, but you can burn an image (ISO, NRG, Etc) onto another hard dri've. I suspect that the problem is on the operating system that goes on the hard dri've because when i unistall the drivers windows detects the zen xtra and install the drivers, windows reads the firmware on the motherboard, when i try to reinstall/update the firmware it says the xtra is not connected.Look as a Creative customer, i believe that Creative should look into a fix for its customers, telling your customers to find a system with XP SP2 & WMP0 is absurd, windows will automatically update itself, everyone tells people?to update their software why would you tell us to backtrack to something that may be hard to find at this point in time? Please stop reffering us to someone else, we are YOUR customers help us out!!!!!
I don't disagree with you but if you want that player to work you need Xp & at least Sp2(3 may be ok) but WMP0 is necessary as WMP prevents the firmware file from seeing the player.Did you uninstall WMP as per Microsofts instructions? http://www.microsoft.com/windows/win...tallation.mspx

Zen Xtra 4

Ok, I have had several problems with my Zen over the last two months. I have had it for a year, and use it alot, so maybe it was just its time to, you know, pass on. But,?I am going to explain everything that has happened to it in order that it happened in hopes that I might be able to solve the problem.
It all started with it shutting down and restarting by itself every now and then,?whenever?I set it down on a table or something with a hard surface. Then it moved on to automatically shutting down as soon as I turned it on. The last thing that happened before it died was that the screen was very light, and sometimes wouldn't show anything at all. Normally it would work after a reset. Now, every time I turn it on, it goes to the rescue screen, and when I click on "Clean up",?it doesn''t do anything. When i click "Reboot", it just goes right back to the rescue screen. When i press "Format?all", it says "Harddisk Problem" and goes back to the rescue screen. I don't know what to do, but it really isn't too much of a priority because I will be getting a Vision soon. I was just hoping to fix it for re-sell or something. Any help would be greatly appreciated. Thanks,LukeMessage Edited by Infest on -26-200608:08 PM

Yep you have a hard disk problem. You need a new hard dri've. If your not under any warranty i'd suggest either fix it or sell it. It takes regular 2.5 inch laptop hard disks btw. Google zen xtra hard dri've replacement they have a guide. Or you can sell it on ebay as many people buy them to fix. I have mine up for sale right now
(removed)
Good luck with your player man
Note: As Dale mention in another post of yours, selling items is generally not permitted on the forum.Message Edited by Jason-CL on -28-2006 0:8 AM

Zen Xtra Hard drive failed. Replacement drive availab

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