Zen Xtra Headphone Jack is JACK

I am yet another victim of the headphone-jack issue. Just found out at the start of my 2 week business trip to New Orleans. **bleep**.
It's over the one year mark - lets see what the e-mail trail turns up...
Has anyone paid for the repairs? If so, how much & who did it's

Headphone jacks also break on ipods.
http://broken.typepad.com/b/2004/03/apples_<B>ipod</B>_rep.html
http://www.geek.com/news/geeknews/2003Aug/bpd200308250246.htm
http://jasonnolan.net/words/archi'ves/2004/0/fixed_my_ipod.html

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Zen Xtra Headphone J

This problem is kind of similar to Osiris' problem but I will continue anyway. My Zen Xtra will now not play sound out of either headphone when I plug it in. If I press really hard and wiggle it, some sound might come out of the headphones. This is not a problem with my headphones. The headphone jack seems very loose and this concerns me. Is there anything I can do, or has my mp3 players life come to an end?

OK, so Creative now has a MAJOR fan. I took everyone's advice. Called the number, avoided the warranty question and got through to someone in the service centre. He was so helpful and straightaway told me that Creative would replace the unit, despite being six months past its warranty. Although I think that's the right thing for Creative to do given the widespread occurance of this problem, I really was expecting the worst. Most companies these days seem to see goodwill and warranty obligations as albatrosses around their neck. For Creative to offer me a replacement without any stress or fuss is really remarkable in this day and age. True to their word, they emailed me my RMA details within 24 hours (as promised) so I was able to send off my faulty unit this morning.
Thanks to SSR and Catherina for all your help with this. I'm very grateful, and couldn't be happier with the service I've received from Creative. Needless to say, I'll be spreading the word about what a great company Creative is.
Cheers

Zen Xtra headphone jack quick

Hi there. I was dismayed and relieved that so many other people were experiencing the exact same headphone problem I was. I checked around and found that I could either wait an absurdly long time to get Creative to fix the problem (My player was no longer under warranty) or try and do it myself. One post suggested opening the player and doing some soldering (At your own risk - not recommended) but I found a quick and inexpensi've (Free actually) quick fix. All you need is a ball point pen and some scissors (Go ahead with the McGuyver jokes).
. Open the unit to get to the battery.
2. On the top right of the unit is a small opening. It is located directly over the headphone jack.
3. Take the ball point pen and open it. The part you will need is the plastic tube where the ink is stored. Cut off a piece with the scissors to fit in the hole over the headphone jack. I found that this fix works best if the tube is the same length as the hole.
4. Replace the faceplate. You may need to use a little pressure to get the plate to slide in and lock so be careful not to bend it.
Well. There it is. I plugged my headphones in and the unit worked fine. Apparently Creative neglected to think about the fact that this is a 'mobile' unit and put in a crappy jack. A shame considering the Zen (In my humble opinion) is just as good as the iPod. Anyway, hope this fix works for a few of you out there and saves you some $$$ and time.

I was using this to fix the jack. I was having the same problem as everyone else regarding the loss of stereo sound. One (Or possibly more) of the connections had come loose from the circuit board. As opposed to soldering any connections (And possibly damaging the unit further) I opted for this fix. The tube is relati'vely sturdy and won't likely compress over time so I think this will work. If nothing else this will do until I decide to get another mp3 player.

Creative Nomad Zen Xtra headphone jack question.

Im pretty sure I'm gonna get this puppy. Either the 40 or 60 gig. I know all about the headphone jack issue and Im going to make sure and get one of those service plans when I buy the unit. I do have a couple questions though which I would appreciate anyone helping me out with....
) the new reinforced, "fixed" headphone jack units are supposedly shipped in clear, heat sealed packages. what did the old package for the units look like? Where they just card board or something?
2) if I get the unit and open it up, how can I tell if it has the reinforcement and doesn't need the "heated glue" fix upfront? What exactly does the new reinforcement piece look like?
3) I have a small hard dri've on my computer. Should I back up my mp3's on an external hard dri've via a usb 2.0 connection or can I just burn like 60 cdrs containing my entire mp3 connection? Will either work with re to transferring them to the unit's
Thanks in advance
R

. I think it was a partly clear, partly cardboard box. It wasn't heat sealed though. Also the new one ships with a case that has a cut-out window, so it should be fairly obvious.
2. It's difficult to tell, but there are posts about it on the forums at Nomadness.net. Again, if it ships in the the heat sealed package I would relax.
3. Either will work, but obviously CDs are going to be slower to restore to the player. Depends how much money you want to spend on a backup solution. Obviously a hard dri've is the "Rolls Royce" solution, DVD-Rs/CD-Rs less so.

Zen xtra: supplied headphones = headphone jack problem

i was wondering, has anybody ever thought that maybe using the supplied headphones are what cause the headphone jack to go out with the zen xtra? i want to know because im planning on buying my zen xtra this weekend and if so, then i will get some different headphones as well.

There is logic that a headphone with a straight jack puts extra pressure on the socket. Is this the type that ships with the Xtra?

Zen Touch Headphone Jack issue

I am getting the 20gb Zen touch. Ive been hearing post after post about the headphone jack problem on the Zen Xtra's..Has this problem been fixed FOR SURE on the touch models? Anyone have any problems? Thanks!

I too am getting the Zen Touch now after multiple Micros which suffered from the bad jack disease. It seems, based on the limited number of people responding to this thread, that there are fewer incidents of this plague hitting the Zen Touch. Do you all agree with this premise/conclusion?
If there are others out there with the faulty headphone jack hitting the Touch, again, please let us know.
Also, to all Touch users in this thread, what are your thoughts about it's Have you compared it to the Micro? Is that a fair comparrison? Also, how does the Touch compare to the 20GB 4th Gen iPod?

Zen Micro Headphone Jack Poll/Co

THIS IS A MULTISELECTION POLL
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
There seems to be this "massi've" problem with the zen micro with the headphone jack breaking. Creative also had this problem with the Zen xtra, so to see if this is an epidemic or just a small problem vote either you have a broken jack or not. also please post a reply if you know someone who has this problem or if you know someone who doesn't. If you bought a refurb micro dont count yours because this could very well be the result of abuse from the other party.
Simply choose the number that corresponds to you and your zen micro.
PS. post where you bought your micro and when the jack broke if it ever did.
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
- As for me, I've had my Zen micro for 2 weeks, it was fine no problem, never had any problems with headphone jack. but i have had it only for 2 weeks, before i decided to return for a refund.

I was wondering why we really needed this thread .. i Think Creative and Us are pretty aware of the probs SOME people have been experiencing ...
Lets try to help each other not be whinging all the time if people have this prob its best to get an exchange .. whilst it is not ideal .. you expect teathing troubles and problems with some new items ... who hasn`t ever had something that needed to be sent back or exchanged ... Chill people Creative will see us all right.

Zen micro headphone jack fix for fr

i read somewhere in the forums that Creative can fix the headphone jack problem for free?
Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

Creative Juke box Zen xtra 60gb - power jack fail

Hi guys,
I wonder if there is anyone out there that could help me
I got a Creative Jukexo zen xtra 60gb, and the
power jack is now stuck the power supply. You know the bit of metal that sticks upright and is dead centre. in the Power jack housing on the player, well that bit of metal is stuck in the end of the plug that goes directly into it.
Has anyone experienced this problem, and would anyone know what to do if their warrenty is expired, i mean can i pay to have it fixed?
Thanks a lot you guys.
Ben
(England)

bpjones wrote:
Hi guys,
I wonder if there is anyone out there that could help me
I got a Creative Jukexo zen xtra 60gb, and the
power jack is now stuck the power supply. You know the bit of metal that sticks upright and is dead centre. in the Power jack housing on the player, well that bit of metal is stuck in the end of the plug that goes directly into it.
Has anyone experienced this problem, and would anyone know what to do if their warrenty is expired, i mean can i pay to have it fixed?
Thanks a lot you guys.
Ben
(England)
You mean the center pin, inside the players socket? If this has come off/snapped you are a bit stuck for recharging the player via the AC adapter. You say that the Male plug (from the adapter) has the pin stuck in it's If it has then you need to contact Creative, If your player is still in warrentey you should be able to claim off it, especially if "it just broke"...
Contact them anyway and see what they can do, you cant repair the problem yourself without taking the player apart and replacing the entire socket. And you dont particually want to do that.
Tell me, did the pin just snap off, or did it come off another way?

Zen micro headphone jack cheap

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem.

You could easily take it out with a pin or using another staple to catch the bottom of it. It really doesn' go in very far. Certainly would take it out if if can't fix the problem before sending it in. Its amazing that the staple diameter is exactly the size needed to keep the microphone jack tight in the case.

Zen micro headphone jack quick free

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem

:smileyvery-happy:That's pretty smart.

Does the Zen Micro Photo 8GB have Jack Stick proble

As my title says, does the Zen Micro Photo 8GB have Jack Stick problems?
Some claims that Creative fixed this issue, and some claims that it still exists, does some of you have experienced problems with the ZMP?

Since there is no definiti've answer from Creative regarding this issue, I plan in the interim to keep my headphones plugged in as much as possible. My long term solution is to purchase (for approx $5.00) a 3.5 mm male/female headphone jack and use it as the sacrificial phone jack. This way I can remove my phones as much as I like. I am not going to take the chance. I think the long term solution is the way to go even if they fixed this problem. Over time the phone jack is going to loose some connectivity due to repetiti've use. This in turn creates an annoying audible noise picked up by your headphones. Just a thought.

How do I use a headset with separate headphone and microphone jacks on my macbook air

I have a new macbook air and a headset with separate headphone and microphone jacks. Where (how) do I plug in the microphone jack into the computer?

This adapter and sufficient length VGA cable is all you need.

My ipod headphone jack is only allowing sound in one headphone. i tried multiple headphones to make sure it wasn't the headphone but the jack itself. i have a ipod video 5th generation.

My ipod headphone jack is only allowing sound in one headphone. i tried multiple headphones to make sure it wasn't the headphone but the jack itself. i have a ipod video 5th generation.

Had you brought the same pair of headphones to the Apple Store with you and they worked there? If you hadn't, the wire or plug on those headphones may have failed. Try a different pair if you can and see if those work.
Hope this helps

IPod not working with headphones or input jack

I guess I'm probably effed, but I dropped my iPod mini today, and now it only works thru my computer. not thru headphones or input jacks. I imagine I damaged my input device.
Any ideas?

Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty (or warranty does not covering the dropping)and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/

Zen Xtra Headphone Jack is JACK

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