Zen xtra keeps freezing

Whenever i try to put a song on m zen xtra then try to play it, just freezes up each time and on other songs too.

Make sure to read the?BEFORE you post, READ THIS FIRST (FAQ) post. Also the method of accessing the Rescue Mode (to access Disk Cleanup) is described in a sticky post at the top of the forum.

Similar Messages

Zen Xtra keeps freezing up on any track

Ok. I Did the clean up option, format and updated the firmware. I put a album on the machine. Tried track 4, it freezed up. Couldnt move up or down on the album list. The only way i could move up or down is by resetting the machine. Then i went back, tried track 8, it freezed up as well.
What is the problem?

If you have tried those options and it still hangs, it would be best to contact Customer Support for assistance:
Americas Customer Support
European Customer Support
Asia Customer Support
Cat

My Zen Micro keeps freezing up when i shut it d

as stated in my subject, my Zen micro keeps freezing when i try to shut it off (it stays at the "shutting down player" screen). then, no buttons work and the only thing for me to do is take the battery out and put it back in. Is this happening to anyone else? I sent it back to them last time for this and they said they "fixed" it, but they mailed it back to me with the same problem not repaired. kind of annoying. Does anyone know anything more about this or if i'm doing something wrong when i'm shutting it off (not that I imagine anyone could possibly screw that up, but who knows). Thanks a lot.

What else have you tried? For example, have you worked through the options in Rescue Mode?

Jukebox Zen Xtra keeps switching itself

Have got a 30GB Jukebox Zen Xtra (had it since Christmas)...
Everything is fine, except it keeps turning itself on and then playing until I notice it or the battery dies.
I always make sure I have turned it off properly, and the first time it happened I thought that something had pressed on the on/off button accidentally. This was not the case though. Recently, it has been doing it when the player is sat on a flat surface with nothing touching it.
It's getting annoying, as it often plays through the night (when I'm in bed) and when I come to use it on the train in the morning, there's no battery left
Anyone else experienced this or know how to stop it's
Any help appreciated
Thanks
IsoChick
x

) Do you have like a little brother/sister-The might be doing it
2) I dont have one put does it have like a physical hold button that u can switch on when the player is off?
3) I dont have one again so i dont know-But can u take battery out?
4) email support

Zen Xtra Keeps Going Wrong!

Hi there,
I've had my Zen Xtra 30gb for around 3 years now and recently it froze and was just stuck paused on a track, so I did the hard reset/format on it, and it seems to be fine for around a month. Yesterday I turned it on again and it shows the welcome screen then resets itself and makes a funny noise, like the hard dri've is getting stuck or something. It repeats this process until I take the battery out. Is it broken? I could probably reset again and it would work but I need something more reliable
Thanks,
sad_muso

Sounds as though your hard-dri've is on it's way out - you could try re-formatting the hard-dri've as this will mark any bad sectors on the hard-dri've as unusable or fix a corrupt file system, but if the hard-dri've is about to give up then a re-format could be the final nail in the coffin. I'd also check to make sure that it's not caused by a corrupt music file - does this only happen on certain music files? If so, they could be corrupt and that's why they are crashing your player. Try re-ripping them and see if that makes a difference.

My Zen Xtra keeps going into rescue mo

I dropped my zen xtra from my lap to the floor. It kept on playing the music then it froze. I then reset the player and it went into rescue mode. Now I'm not sure what to do.

Duplicate post.

Zen Xtra 30GB freezes up on

I have a Zen Xtra 30GB that is just about 2 weeks old, and it just froze on me this morning. I mean completely froze, I could not even turn it off, I had to remove the battery to shut it off. What gives?

Could be a number of things. Is it working now? If so, take note of which file it froze on (if you remember) and try playing that again to see if it works. If it hangs again, it could be a problem with that particular file.
Try running the Clean Up in Rescue Mode.
Cat

My Zen Xtra keeps resetti

Hi, this is very annoying, and before anyone says anything, yes I have read the FAQs and I really don't understand technical jargon one bit.
Everytime I move the player, it seems to reset. I bought this last week to go on holiday with (I leave on Tuesday) and it's been giving me so much grief.
I hope this can be cleared up.
Thanks.

This sounds like a battery compartment problem I've occasionally seen on GameBoy Advance SP, which uses a similar compartment and Li-ion battery. Take out the battery and tug a little on the terminals on the player so they poke out a tad further. Wipe those terminals and the flat ones on the battery itself with a dry Q-tip. Put the battery back and test it.
As for the "plastic thing" around the battery, I'm not exactly sure what you mean. The little clear plastic strip under the battery in the compartment is a strap; you'll find it quite helpful in removing the battery. The white shrink-stuff with printing around the battery itself is just a label and shouldn't be removed. The black plastic you can see at either end of the battery is the shell, and also shouldn't be removed. As long as you don't still have the battery in the little baggie it came in and nothing's blocking the terminals, it's OK.

My 30 GB Zen Xtra Freezes at start

When I turn on my Zen Xtra, it freezes at the "Creative" screen. I have reset it and have tried removing the battery, but it hasn't helped. If it helps, I haven't used it for around 6 months.

I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

Zen Xtra 40 fro

My Zen Xtra 40gb freezes on the EAX screen. No recovery features work and it will not connect to my PC at any time. I have seen other people on here with the same problem. I was wondering if anyone sent theirs in to Creative to be repaired - how much it cost to be fixed or replaced. Mine is 3wks out of warranty and I am trying to decide if I should bother sending it in or just get something else.

Anecdotally it won't be that cheap, it could be as much as US$00 for what is effecti'vely a board replacement (although Creative are likely just to give you a new player). The only way to know for sure is to contact Creative.

Zen Xtra Freezing

I have a 30 GB, Zen Xtra. The battery ran down, and now when I plug in the charger it starts up and freezes up on the EAX screen. Would really appreciate any ideas.
Thanks, Mike

Try a disk cleanup. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

30 GB Zen Xtra freezing up whenever I use the rewind but

I have the 30 GB Zen Xtra (w/ all the latest firmware upgrades) that has several quirky problems such as pressing in on the scroller to make a selection sometimes acting like the play pause button. I have since learned this is a problem I may have to li've with. The most recent problem is when I try to use the rewind button to either start a track over again or to rewind within a track, the player goes into shutdown mode and all buttons stop responding. Furthermore, the player does not actually shut down it just freezes up with the shutdown screen displayed. Of course, I have to reset it to make it operational again. I have tried disk cleanup and then rebooting but the problem persists. Any advice would be greatly appreciated.

I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

My Creative zen x-fi keeps freezing when trying to delete tracks.

AMy Creative zen x-fi keeps freezing when trying to delete tracks.> Hi. Was hoping someone could help me. I brought a creative zen x-fi and half of the times i tried to delete a track or album it would freeze, i'd reset it and the track or album was not deleted. I sent it back and brought a new one however my new one does the same except more, about 8 out of 0 times when i try to delete a track or album it freezes. It doesn't seem to have any problems deleting anything else e.g photos, videos. I looked on the support section of the site and it mentioned that the player could keep freezing if there were corrupted files. Pleae could someone tell me what exactly this mean? (i'm a bit of an amateur when it comes to things like this ) All the music on my player is from ripped cds or what was already on the laptop or player to begin with, so could there be any corrupted files from those?

Nvm,the cleanup works Thanks man

My Zen Xtra freezes when organizing fi

Can anyone help me?
A week ago when I was deleting some songs from my playlist (using MediaSource) my Zen Xtra froze up and then my playlists were lost. I have reset my Zen, reloaded the MediaSource software, updated the software and tried various other solutions but I still can't seem to create Playlists or work with my music files without my Zen freezing up.
Fortunately, my music library is still in tact - but I would really like to be able to organize my files without having it freeze up.
If there's anyone who can help with some suggestions - I'd really appreciate it.

thegodofcheese wrote:
try banging it on the desk a few times - literally. mine did the same thing...i freaked out...looked for origional packaging and what not...couldn't find it...so i got pissed and slammed it on the desk a few times - it then started working. sometimes they work like charms and sometimes they work like crap. go figure.
This should only be done as a last resort. The originator of the post ought to read the FAQ before resorting to this.
p.s. - learn to spell <EM>rescue </EM>mode if you're going to make a big deal about that thing that didn't work either.
It might not work for you, but stalling at EAX without error is very often cured by a disk cleanup. Also, I believe Jason works in the Asia support team, so English is presumably not his first language. Plus I know plenty of people who do have English as a first language and still can't spell or use grammar correctly. Basically, have some manners.

PC freezing during loading/ripping - Zen Xtra 4

Has anyone had this experience?
Any fixes? Will a software update help?
I just got this thing today and it worked ok to start. Then things starting freezing.
Thanks,
Janice

The software bundle is crap pure and simple. I uninstalled everything but the driver and bought Notmad. Life is good again. I rip using dbPowerAmp, transfer with Notmad or Winamp with Zen plugin(search Winamp forums for the link). My mp3s are from mixed sources so the naming conventions used were nightmarishly different, so I rename files with .4 rename, and fix tags/scan for corruption with Mp3 library using only id3 2 tags.
Sounds like a lot of software I know but in my experience each one is the simplest to learn/use and has the best functionality.
Can't address the freezing as I have never had a problem, however I am careful to use the "connect / disconnect" feature of Notmad each time I use my Zen Xtra 30 GB.
Hope this hel
ps.
Message Edited by LivNgD34Dgrl on 2-23-2004 08:55 AM

Zen xtra keeps freezing

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