Zen Xtra MTP Issues

Ok so im having the well known MTP/WMP problems, have spent hours going through the forums looking for solutions to this problem, yes i tried the XP route with very little success because i have an XP system with sp3 (called around cannot find anyone with an sp2 system) and after much frustration and dissapointment i came up with an idea.
Is it possible to make an image file of a fully functional Zen Xtra hard drive and burn it onto a freshly formated hard drive?
I realize that the whole copyright BS will come up but im very upset with the way Creative has handled this issue, Im not looking for your music files i just want to be able to use the machine that I payed good money for!
I have an original Zen Xtra with a 30 GB HD, furthermore ( i hope Creative staff reads this ) if i have no choice but to go out and buy a new mp3 player, guess what im not buying? Yes! IM NOT BUYING ANOTHER CREATIVE EVER IN MY LIFE! Thanks for the poor customer service Creative.

deejaydak wrote:
I realize that the player will not read an ISO file, but you can burn an image (ISO, NRG, Etc) onto another hard dri've. I suspect that the problem is on the operating system that goes on the hard dri've because when i unistall the drivers windows detects the zen xtra and install the drivers, windows reads the firmware on the motherboard, when i try to reinstall/update the firmware it says the xtra is not connected.Look as a Creative customer, i believe that Creative should look into a fix for its customers, telling your customers to find a system with XP SP2 & WMP0 is absurd, windows will automatically update itself, everyone tells people?to update their software why would you tell us to backtrack to something that may be hard to find at this point in time? Please stop reffering us to someone else, we are YOUR customers help us out!!!!!
I don't disagree with you but if you want that player to work you need Xp & at least Sp2(3 may be ok) but WMP0 is necessary as WMP prevents the firmware file from seeing the player.Did you uninstall WMP as per Microsofts instructions? http://www.microsoft.com/windows/win...tallation.mspx

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NOMAD Jukebox Zen Xtra sound issue

My player has issues with some tracks. It seems to play certain tracks perfectly and others it plays but they sound strange as if the speaker was blown or someone is coughing or something. It might have to do with bass or something but i mean its strange because it doesn't do it with every track in my library. These tracks play fine in WMP but on my Zen they are screwed up. Has anyone ever heard of this before?

I suspect what you're hearing is the same thing I get with my Zen 20gig, and my iPod Nano. Basically the sound going into the preamp is overdriving the preamp (my theory anyway). With my zen, setting the 'smart volume' preference to 'on' fixes most of this. If the xtra has the same option, then turn it on. Most portable mp3 players seem to suffer from this, yet when you play the tracks on your PC they sound fine.
You can also run mp3's through mp3gain prior to loading them to your player, and reduce them down a few notches. For me setting mp3 gain to 9db solves 98% of my problems. MP3 gain also tells you whether there's clipping present in the mp3's.

Nomad Zen Xtra - 60G - Major Issues

I bought the Zen Xtra for my husband for his b-day last April (2004). Over the summer the Zen Xtra worked well and transfer of 307 tracks of songs was successful. Then, in the fall we decided to try setting up playlists through the Creative MediaSource software. Since then we have had numerous problems with the machine. First of all, when trying to create a playlist, the Xtra froze. We've since gone through the motions of (a) upgrading all the software/firmware we could and (b) rebooted and done a disk cleanup.
Unfortunately this has NOT solved our problem. Yes - we are now able to use the Zen Xtra for listening to the tracks we already have on the machine, but everytime we connect it to the computer and try to either add new tracks, (We aren't even able to do an AudioSync! The error we get is :"Unable to read file. File may be in use, missing or corrupted". Of course this is not the case because we are able to listen to the song from the Zen Xtra.) listen to a track (through the xtra on the computer), (the error we get here is : "Unable to playback current track. The audo device may not be available or the file may be missing or corruped.") or try to create a playlist (The error here is: The operation failed. Ensure player is properly connected before trying again.")
In each of these cases, the Zen Xtra freezes up and we have to go through the whole process again just to get the stupid thing to play songs so we can listen to them. We are very disappointed that we are not able to use the Zen Xtra to its full capablities. What are we missing? How can we get it to work as it's is supposed to through the software on the computer?

Thanks Cat for the info. I've managed to get all my files from the Xtra over to my PC.
I am still experiencing the following by the Zen Xtra:
A) if the machine is shut off for longer than a day, it takes from 25-30mins to turn on. It gets "stuck" at the EAX screen
B) I am still unable to create a playlist on through the Media Centre. Everytime I try, it says that the Zen Xtra is not connected and then my Zen gets "stuck" forcing me to do a manual reboot of it.
I believe this to be a software problem, but that's not to say that I'm not totally disappointed that I'm unable to use my Zen to its full potential. (And manually rebooting and/or waiting for 25-30min to listen to my Zen isn't fun either.) Does this SOUND like a simple software issue or is it more? (Remember my warranty will run out soon)
If it IS a software issue is there any OTHER software out there that I would be able to use to appreciate my Zen to its fullest?
Thanks again.J

Zen Xtra Issues - Ret

Sorry about the earlier posts, the forum seems to be playing up on my system:
I have had a Zen Xtra 60 for the past 3 months and I have found it to be less reliable than the Jukebox 3 that I used to have. The issues I have seen are:
. The player starting itself up with no effort, ie its left in a pocket of my coat and it will boot itself up and start playing. Sometimes I can have control of the player but other times I will see or both of the screen lighting up blue with no writing or the OS locking up necessitating the battery being removed and reinserted.
2. More seriously, the player will reboot during a track playing back. Usually happens while I am walking, the sound cuts out and I get the starup screen, the sound will play again but at a previous point (when i first booted the player)
I am using the latest firmware.
Regards
Mark

If you've tried the latest firwmare, a reset and a disk cleanup, and it still is behaving strangely you ought to contact Creative Support.

Nomad Jukebox Zen Xtra Issue

I have been having the headphone jack issue listed in other threads and wanted to know what my options were. I purchased this player in July of 2005. When I try to create a service request, it will not allow me to do so. Am I stuck having to buy a new player, or can I get this player repaired for a fee? Thanks.

It can be fixed yourself, if its the probelm with the headphone jack failing in one ear. however its not exactly easy.
I fixed my dodgy jack by making a small L shaped piece out of some wire, then soldered that onto the top of headphone jack, before attaching it to
the conector on the main circuit board.
?The copper ribbon pictured below is what powers the backlight, damage that too much and the backlight will no longer work.
As you can see on the picture below theres not alot of space, and i caught the ribbon a little ( the backlight still works )
?Also the solder joint at the base is far from perfect ( due to the lack of space) but it works.
To further re-inforce the joint/jack some glue ( hot melt glue gun glue) was placed around the jack, and soldered mess to re-inforce it.
During soldering and glueing an old headphone jack was in the socket to prevent it from being blocked by solder/semi motlen plastic or glue.
Another option would be to buy a broaken zen xtra with a hard dri've fault, from eabay and transplant the main circuit board.

Creative Zen Xtra - Issues with file transfers

Hi, I've had my Zen Xtra for about 4 or 5 months now. It's been fine up until recently. When I start Nomad Explorer, it would only allow me to transfer maybe 3 or 4 albums before producing an error message along the lines of "This operation cannot continue due to an unknown error". Gradually, the number of albums would decrease until, last night it wouldn't even let me transfer a single file.
So I restarted my computer which normally helps, but when I plugged in the player this time nothing happened. The screen on the player lit up but instead of displaying the little icon that shows it's plugged in, nothing happened. In Nomad Explorer it merely shows "Not Connected" and in Media Source it doesn't even show up.
I deleted and reinstalled all of the drivers, software and that hasn't helped. Has anyone else had a similar experience? Thanks for any help, Matt.

Have you tried a disk cleanup? See the FAQ Part post.
These file transfer issues are indicati've of USB problems, but there's a link in the FAQ Part post with lots of information about troubleshooting connection problems.

Windows XP doesn't correctly recognize MTP Zen Xtra.. I've tried everythin

It's just like the subject says. I installed the newest drivers from this site and when I plug in the player, the new hardware icon pops up in the taskbar. The new hardware wizard comes up wanting to find drivers for the Nomad Zen Xtra, but it will never find them. It doesn't matter if I search the CD that originally came with it, if I direct the wizard to the folder with the installed drivers, or if I let it automatically search. It always says that drivers could not be found and the hardware wasn't properly installed. Notmad Explorer won't connect to the player, automatically or manually, and yes, I have it switched to MTP mode. I've tried another suggestion of pointing it to the Windows/INF folder because apparently there is some sort of Windows Media Player INF in there for MTP devices, but that doesn't work. I tried installing it as a generic MTP device from Add Hardware, but that only crashed my system. I've tried it on two other computers at work and I get the same results each time. I have no idea what could be wrong. The firmware is correctly installed and the player is freshly formatted from the player's maintenance menu. It was working fine just a week ago. I left it at my friend's house for a day, but all he did was hooked it to his computer (he has a Zen Touch, which I think uses the same drivers) with my player's USB cable and transferred some of my music to his computer. Absolutely nothing out of the ordinary. I'm at a complete loss of what to do as it seems like my player's been bricked somehow. Another observation I made is that, when I hook the player to the computer, the player's screen doesn't change to the two transfer arrows screen that it usually does when it's hooked up. Any ideas, suggestions, and help would be greatly appreciated..

Install Windows Media Player 0 if you haven't. Make sure you have Service Pack or 2 for Windows XP. And download the 3 hotfixes and do all the suggestions listed <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url].

Nomad Jukebox Zen Xtra Firmware Update Issue

My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
This is my setup:
Kernel version: Microsoft Windows XP, Multiprocessor Free
Product type: Professional
Product version: 5.
Service pack: 3
Kernel build number: 2600
IE version: 8.0000
System root: C:\WINDOWS
Processors: 2
Processor speed: 2.6 GHz
Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
Physical memory: 3072 MB
Video driver: ATI Radeon HD 4800 Series
Relevant Applications:
Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
Windows Media Format Runtime
Windows Media Player 0
Please advise, thanks in advance,

Problem solved!
I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
. Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
2. Reboot the PC
2. Once rebooted connect the player to the PC
3. right click MY COMPUTER->MANAGE->DEVICE MANAGER
4. Under Windows Portable Devices right click NOMAD JUKEBOX ZEN XTRA, then select Update Drivers
5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
6. Run ZenXtraP4SAudible_PCFW_LB_2_0_03.exe with the player connected
7. I was prompted if I wanted to replace the Firmware with the same version (2.0.03) I said yes... within seconds the player came back to normal.
I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
Final question. Now that the firmware has been updated, am I safe by installing WMP ?
Thanks!

Issues with Zen Xtra (30GB) PlaysForSure firmw

Apologies if this subject has been covered, but I haven't found any coverage of the particular problems I have with the firmware upgrade (2.0.03).
My main beef is to do with the compatibility with the firmware upgrade and Creative MediaSource. Before I installed the firmware upgrade, along with the drivers and necessary software updates, I was extremely happy with the way MediaSource worked with my Zen Xtra. When I wanted to listen to music through my computer (often), I would simply plug in my player, and using MediaSource, I could navigate through my player's library with ease. It meant it wasn't necessary for me to store music on my computer's hard dri've. Now, while it is still possible to listen to the music on my player using MediaSource, the music library window doesn't feature the Artist/Album/Genre windows for easy navigation (Added to this, due to the way I backed my music up when installing the new firmware, my music is all in Artist/Album folders, making it even more of a nuisance to use).
I know it is the firmware making it do this, because with my friend's Zen Xtra which doesn't have the firmware upgrade, the old style navigation still applied. As it does with my PC Music Library (a function I don't use).
Also, the firmware seems to have made my player much slower and less responsi've, and (this may just be paranoia) the shuffle mode seems much less effecti've.
I wish I could just go back to the way things were, but of course, I can't, because for some reason Creative have made it impossible to revert to the previous firmware!
Can anyone help?

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Zen xtra 30gb battery issue and question about headpho

frist thing is that my zen xtra 30gb is having a minor problem concerning its battery. when i charge it, the meter doesnt fill up, however when i unplug it, the correct amout on the power meter is there. what can i do about this.
second, im supposed to be getting the sony fontopia ex7 within the next few weeks, what would be the best recommendation for eq settings.
if anyone can help, it would be gladly appreciated.

Whenever you get strange behaviour run a disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, you might also want to download and install the latest firmware update from Nomadworld.com downloads. Make sure to follow the instructions on the download page about how to upgrade.
If that doesn't help, then flatten the battery through normal use and recharge it fully before using it again (a full recharge takes at most about 4 hours). Do this a couple of times. Sometimes the indicators get "uneducated" and this is supposed to re-educate them.

Zen Xtra 40GB w/MTP firmware stuck at start up screen displaying EAX, can't get into resure m

Help!?My Zen Xtra 40 GB freezed when I was deleting a track with the player and I have to unplug the power supply. Then this player stucks in startup screen which displays EAX afterwards. I tried to enter rescure mode followed the instruction, i.e., power off, hold play/pause, press reset with paper clip, but nothing happened. What did I do wrong or what else should I do before I dissamble it and test/replace the hard dri've? Advice is appreciated.Message Edited by hotelcalfornia on 02-4-200609:34 AM

I managed to get the hard dri've out and ran a test with my pc and it turned out that it's OK. Without the hard disk, the player has the same problem, i.e., freezes at the EAX screen. I tried to update a firmware, but the player wont be recognized by the windows. Help, please!

Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

Yesterday I was very pleased to find that my Creative Zen Xtra (model DAP-HD00) portable media player is a PlaysForSure capable device. Creative Labs, on November 9, 2005, released the Creative Zen Xtra PlaysForSure Firmware v2.0.03. I installed this firmware (I had to install the Creative ZenJukebox Driver v.30.03 first to get Windows to recognize the device). Once the firmware was upgraded, Windows began recognizing the Zen Xtra as a MTP device and life was good. I was able to synchronize it with both Napster To Go and Windows Media Player 0.
After this, I went ahead and installed Windows Media Player Beta, which I just downloaded yesterday as well.
From a functional standpoint, WMP seems to run just fine. However, when I connected the Creative Zen Xtra (with its PlaysForSure firmware), Windows redetected the hardware. It first showed "Creative Jukebox Zen Xtra" in the tooltip, followed by "MTP Device" in the new hardware tooltip. Finally, Windows announced that there was a problem installing my new hardware and that it may not work properly.
Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
Prior to the installation of Windows Media Player, the Creative Zen Xtra showed in device manager with the following characteristics under the heading "Windows Portable Devices":
Name: NOMAD Jukebox Zen XtraDriver Version: 5.2.0.0 dated 8/30/2004Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.3802.3802 built by dnsrv(bld4act)
Windows Media Player changed this to the following (the device now shows up under "Portable Devices"):
Name: MTP DeviceDriver Version: 5.2.5326.4762 dated 2/22/2006Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.5358.4827 (WMP_.060509-2009)C:\Windows\system32\DRIVERS\wudfrd.sys - v6.0.5348.0(winmain(wmbla).0604-339)
The file wudfrd.sys is NOT digitally signed in this case.
As of now, my Zen Xtra is completely unusable on this system, and I need to sync it with my laptop for the time being, which still has WMP 0 installed on it.
Is this a bug with WMP beta? Is it a problem with my firmware? Since this is PlaysForSure compliant firmware, and it worked flawlessly with Napster and WMP 0 (before the MTP driver was updated), it would seem to be a WMP beta issue. I'd like to hear more official confirmation on the subject, however.
Some general details about my system are:
Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
Best regards,Matt

Ok, this worked out accidentally - but happily
I first installed the driver - not the media source - but the driver for the device.
After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
Then I Installed Mediasource 5 - the installation went thru fine.
Does anyone have any recommended updates to install, please also advise what benefits.
Thanks.

Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Zen Xtra Code 10 problem

I have a 60gb Nomad Jukebox Zen Xtra (not sure what order those words belong in ). I'm running Windows 7 64 bit. Last week this worked fine, plug it in, navigate it like I would a harddri've.
Now I plug it in and it tells me that it's an MTP device and it can't start (the Code 0 error). I try to install drivers, and none of the drivers I download are acceptable to it. It doesn't show up in Media Player or anywhere else I can find. Uninstalling it just ends up having it do the same thing.
Help!

Have the exact same problem - both Creative MediaSource and XP Pro (SP2) do not recognise my Zen Xtra. Talked w/ a knowledgeable guy from Creative support today and he had me download a new driver (2.0.00) but it didn't change anything. He suggested a reformat, but I'm not willing to risk the possibility of reformating and having an empty player I can't access, so for now I will have to li've w/ the music already in the player. It appears Creative has some issues they are unwilling to address.
And for the record, Creative's email support has stopped responding to my inquiries. They've said try the recovery tool, then said no don't do that. It turns out the recovery tool is NOT for the Zen Xtra. The email support people don't know the products they are attempting to support. Worthless!

Is there a way to format a Jukebox Zen Xtra from the device itself?

Forgot to subscribe to the post

It's been a while since I used my Xtra but I seem to recall there's an option to format the player from the rescue screen - hold down the play button and press the reset button in with a paperclip and you should see a screen with an option to completely format the player. I may be dreaming it, but it's worth a try!
That said, if you can find someone with a PC running Windows XP and Windows Media Player 10 (alternatively, install Windows XP in VirtualBox and upgrade to Windows Media Player 10) you can install the latest "PlaysForSure" Xtra firmware from the download page. Once installed this turns the Xtra into a standard MTP device, allowing you to use it on any machine that supports MTP without having to install any drivers (this includes Windows with Media Player 10 or later installed, so Vista and later are automatically supported). However, you can only install the firmware from a machine running Windows Media Player 10 - if you try with Windows Media Player 11 or later installed the firmware updater will fail to detect the player.
I updated my Zen Xtra to the PlaysForSure firmware when it was first released and never had any issues with my player after that, in XP, Vista or 7 (and it made life much easier as I no longer had to rely on Creative's drivers, which were a little problematic).

Zen Xtra MTP Issues

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