Zen Xtra ...Need to downgrade my firmware

Please could someone help me, after i upgraded my firmware for my 60 Gb zen extra i cant transfere files from and to the jukebox.
And i've lost my cd that came with the player...
please help...
thnx

As per the?BEFORE you post, READ THIS FIRST (FAQ) post look here in the Zen FAQ at Nomadness.net.

Similar Messages

Nomad Jukebox Zen Xtra: Need help getting it to work with Vis

Does anyone know if the Zen Xtra will work with Windows Vista 32-bit's? I have tried installing the software that came with my MP3 player on my laptop that runs with Vista and it just doesn't work. Are there new drivers that I need? Please help!

i just found another, easier way to make you zen xtra work with windows vista
go to the support page and download the oldest driver, i think it's version .30 or somehting like that
install that- it should prompt you to overwrite a newer version of the driver, if it does, say ok
vista might then ask you if it installed correctly, say no, and run the installation in compatibility mode
then download the oldest version of nomad explorer, and install that
instead of using the preset instalation directory, select browse
i'm not sure if this has any effect, but i think some of the folders are renamed for vista
when the installation is finished, select "restart my computer now"
if you wait, it may not work properly
this should get nomad explorer running properly with vista
if you don't like this program and prefer creative media source organizer, you can now transfer your music to your harddri've and update your firmwar, without having to worry about external storage, a dual boot system, or any of those messy options

Dead drive in a Zen Xtra, need help w/ replacem

The dead dri've in my 40Gb Zen Xtra has been removed from the player and its been sitting in pieces for the past week or so. I would like to know what I would need to do to a replacement dri've (have a 40Gb notebook dri've ready to go) in order for the player to A. recognize it and B. be able to put songs on it. Do I have to format it in a certain way before hand or will the firmware update be able to do that? Help is much appreciated.
-Mobious-

I was having similar troubles trying to get a big Maxtor operational. I had to set a jumper on the back of the drive ... then was able to follow the advice given below. (Please see complete text of other item).
I've been successful using Maxtor 60GB IDE drives on Solaris 8 on Sparc by doing the following:
1. Boot the system off System Software 1 of 2 CD, and follow the instructions until you can open a command window.
2. Once in the command window you need to type "format". Choose the hard drive (disk), but then you need to create a new "type" that is compatible with the solaris driver software and uses most of the disk. For large IDE drives, the only thing that matters is the actual number of usable sectors (which are 512 bytes each). You can go to the Maxtor website to get the real number of sectors for your drive. Then you need to make up a set of cyl, head, sectors numbers to enter into the "type". The limits on the Solaris driver (found by hitting enter at the prompts) are: max Cyl: 32767, max heads: 64, max sectors: 256. These are different than the limits for Windows. ATA limits max heads to 16, so I use that to be safe. Therefore I choose to use 256 sectors, 16 heads, and then choose a number of cylinders that will yield a number equal or less than the total number of sectors allowed on the drive (ie: total sectors = cyl*heads*sectors). Then subtract 2 from the cylinders when entering the number of cyl at the prompt, as you'll need them for the following steps where it wants to reserve two cylinders. When you get to the name of the drive, I choose to type the name of the drive with an * appended to the end to signify a difference. Once done defining the "type", write the label.
3. Proceed with installation.
(Again, please see other item in forum (something about installing a bix maxtor).
You can email me at [email protected] if you want more specific advice.
Cheers, John

Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

My Nomad Jukebox Zen Xtra would not load firmware from it's hard dri've. It only entered into a cycle of displaying the 'Creative' then 'EAX' screens. I Downloaded the latest version of firmware 'ZenXtraP4SAudible_PCFW_LB_2_0_03' and installed it following the instructions on the Creative website.
The install started initially but then failed because either the software installing the firmware, or the zen xtra, locked up. I left it for nearly an hour and had no choice but to cancel and try again.
Since this time I have been unable to load any version of firmware to the zen xtra. The installer says that the zen is not connected even though it is. When I do connect it, the 'autoplay' dialog appear asking me what to do. So, the computer recognises the device as 'NOMAD Jukebox Zen Xtra' but the firmware installer will not recognise it at all.
I have carried out a 'Reload OS' in preparation for new firmware. I have also carried out a 'Format All' and 'Clean Up' from the Recovery Menu that the zen xtra is now stuck in. All appears to be fine with the Zen's hard dri've as, on completion of the format, the hard dri'ves shows 'Freespace 3833.7MB'.
I have looked on this discussion forum and FAQ and this appears to be a common problem but have found no solutions. I have tried uninstalling Windows Mediaplayer and rolled back to v0 and reinstalling drivers and MediaSource software but problem persists. Please help.

OK. Sorted it! Try this!
http://www.anythingbutipod.com/forum/showthread.php?t=9829
Turns out you have to uninstall Windows Media Player Runtime v as well as WMP itself.
Also, if you have the problem with reduced HDD space because of installing PlayForSure firmware, you could install a bigger hard dri've. They are the generic 2.5 inch hard dri'ves fitted in Laptop Computers! My 40Gb Zex Xtra now has the 80Gb HDD I removed from my VAIO! And it was easier to do on the Zen than it was on the VAIO!

3.4 gig Free on my Zen Xtra 60gig and this wonderful firmware won't allow anymore transf

I am beginning to really hate Creative and how they choose Microsoft over their loyal customers. I cannot transfer anymore music to my ZenXtra 60 even though I have 3.4 gig free. I keep getting error messages saying library is full or I get just an error message. I bought this player to fill up 60 gig's not just under 60 gigs. Is this company for real? It took me close to 3 weeks to transfer to this player what normally would of taken up to 4 days. I HATE THIS FIRMWARE I HATE THIS FIRMWARE. Anyone know what's going on?

brotsalami wrote:as far as i know, this will not work
All the same I can't see how can this hurt to try...
Do try it and see for yourself, even send an email to support and ask them if and how can you revert to v firmware...
Do try it anyway, it can't be worse than sulking...
Either way do remember to BACK UP since a firmware reload deletes everyhting!!!
Keep us posted
Catherina-CL wrote:
This firmware upgrade enables playback of subscription music service content on the Zen Xtra, but may reduce the total number of files that the player can store. The actual results will vary depending on content specifications, and the result may be more evident in players with larger capacity.
Arg!
Does this mean that the "wonderful" MTP uses cluster sizes that further reduce the possible storage ammount?
As if I didn't already hated it as it is...
darn you Micro$ost!!!Message Edited by Keyper7 on 02-23-200605:49 PM

Zen Xtra failed to reboot during firmware upgr

I attempted to upgrade the firmware on my Zen Xtra to Creative Zen Xtra PlaysForSure Firmware 2.0.03. Everything appeared to be functioning correctly until it came the time to reboot the device. The player turned off but then never turned back on. I tried to manually turn the player on but nothing. I now can't turn the player on at all and I fear I have a doorstop. I can't reach the maintenance menu either. Hopefully someone has an idea. Thanks.Message Edited by trip42 on 02-20-200607:59 AM

Your problem was that your computer was not properly prepared for the firmware update. This is something you could of prepared for if Creative did a scan of your computer before you attempted to do the firmware update. A scan would of revealed several flaws. But since Creative does not do this they leave it in the hands of the person doing the update to prepare a computer which they have no idea how to prepare because they have never done a firmware update.
There is little hope that you can fix your Xtra now that the firmware update was not completed.
But to properly prepare your computer requires you to install some hotfixes and make some minor changes to some settings on your computer.
The hotfixes are these:
Windows Media Format 9.5 Runtime:
http://support.microsoft.com/kb/8922
DRM performance fix:
http://support.microsoft.com/kb/902344
Fix for large data transfers:
http://support.microsoft.com/kb/89536
And the minor changes are all done in this file. Its unfortunate that Creative doesn't do a scan to properly check computers that they do support PlaysForSure..... But you know its not Creative's fault entirely. Those hotfixes are offered via Windows Update as Optional downloads, and in most cases the hotfixes solve alot of problems. Also Service Pack 2 solves even more problems with USB devices than SP. So you can't really put the blame on one company/person...

Zen Xtra 30 GB: slow since firmware upgr

I own a Zen Xtra 30 GB MP3 player, and right off the bat, I admit I upgraded the ifrmware without removing the old firmware.
Ever since doing this, my player has been slow on connecting via USB. I rebooted into rescue mode, removed the OS, and reinstalled the latest firmware upgrade (.20.08 I believe).
My Zen Xtra still takes forever to connect via USB, and that's even if it does connect at all.
Any ideas where I should go on this one...

dc08 wrote:No thanks to anyone on here trying to help me out or anything...
Do you realize that we don't actually work for Creative and, therefore, don't owe you anything?
If you get help then you should see it as a bonus and be grateful - not expect help and moan when you don't get it.
I had the same problem on my Open Uni'versity forum in the UK - other students expected help from everybody else on the course and then gave us a slagging when we didn't give it!
I'll now duck back under my stone and wait for the incomings....
PB

Need to downgrade Airport firmware from 7.6.1 but on Mtn Lion..

My iMac is on Mountain Lion and I just figured out that Airport Utility 5.6 won't run on Mountain Lion... Isn't that the last version of AU that will allow you to downgrade Airport firmware to an order version?
If so, how do I downgrade my Airport Exteme/Express from 7.6.1 to an older version of firmware using Airport Utility 6.1 and my iMac on Mountain Lion?

Try option-click on the version number if you want to try moving down in firmware.

Nomad Jukebox Zen Xtra 30GB- tried to upgrade firmware. Process hung, now nothing wo

This is really frustrating. I know my MP3 player is old, but it was working. Trying to find all the information I needed to have to upgrade this player so that it would work with Windows Vista was difficult. It wasn't all in the same place. I just kept searching and finally found what I thought was everything I needed. I tried to upgrade the firmware to Version 2.0.03 so I could use it with a Windows Vista computer. The process "hung" and now nothing works. I've tried to reinstall the .20.08 firmware, but the computer won't recognize that the player is connected. How can I get any firmware reloaded so I can try to upgrade again or at least still use the player on a Windows XP machine Thanks,

The same exact thing happened to me yesterday with my Zen Touch 40 GB player. It was working fine, now after my firmware upgrade attempt it's unrecognized by the PC and has no firmware installed but appears to be stuck in "Recovery Mode". There is obviously something wrong with the Creative Firmware update - this should be a very straightforward process, but instead it seems to be wrecking mp3 players. I contacted customer support and they offered to sell me assistance since my player is ancient (2 years old).

Need to downgrade to firmware 7.3.2 - look at firmware binary file

After upgrading to firmware 7.4.2 from 7.3.2 my Airport Express went bad.
I believed there was something wrong with my Apple softwares, so I uninstalled all airport express, itunes, ... from the PC and reinstall all.
Now I am sure it is because of the firmware, but when I try to upload older firmware, there are no more on my PC and I deeply checked on the Net but find nowhere where I can find a 7.3.2 firmware file.
If someone has it on his PC, please send it to me (can be done through MP or email to [email protected])
Thank you in advance.
Bernard

QuickTime- How to uninstall for reinstallation of the software?
1. Quit all applications.
2. Go to your /Applications folder and Trash the current application "QuickTime Player.app"
3. Then go to /Library/Receipts/
4. Look for QuickTime related receipt files. Only remove the QuickTime version updates.
-- SUCH ITEMS TO REMOVE: QuickTime.pkg, QuickTime652.pkg, QuickTime701.pkg or QuickTime713.pkg.
-- DO NOT NEED TO REMOVE: QuickTimeMPEG2.pkg, QuickTimeMPEG2Pro.pkg and QuickTimeProMedia.pkg files.
5. Place installer receipt files in the Trash. So, now you have "uninstalled" QuickTime.
6. To download the most current version of QuickTime go to:
http://www.apple.com/quicktime/download/mac.html
OR YOUR REQUESTED VERSION GO TO THIS ADDRESS INSTEAD:
http://www.apple.com/support/downloads/quicktime712formac.html
7. After download is complete. Continue with installation by following the on screen instructions. This particular installation will require a restart.
NOTE: There are other files/folders located on the system, that are also QuickTime related and may need to be removed. However, it is not usually necessary due to the removal of Installer package receipt files. There is the possibility certain lower system level frameworks are not "downgraded" during the installation of QuickTime 7.1.2.
Power Mac G5 DP 1.8Ghz 2GB RAM Mac OS X (10.4.8) QuickTime 7.1.3
Power Mac G5 DP 1.8Ghz 2GB RAM Mac OS X (10.4.8)

Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Zen Xtra problem with latest firmw

Hi everyone. I've tried searching for this but I can't find the answer.
I've recently upgraded my Zen Xtra 60gb to the latest firmware on the Creative Labs downloads page (2.0.03). Re-copied all my music back onto it and some of the albums which were fine before now play out of order.
All my music is correctly tagged with track number information and when I view the files using the new Zen Explorer addin the tracks are all present with the track number prefixed by the filename. But on some albums when I right click and choose properties there is no track number stored.
How can I fix this? Is it the way I transfered my music onto the player (I just copied the folders using explorer to the 'My Music' folder on the Zen)? Or is this a 'feature' designed to get me to change my mp3 player?

I'm not sure why some files lost thier tag info. But I'll tell you this, adding tag information through Media Scource does not wirte to the actual file.
And when you export files from Media Source, you have configure it a certain way to add the tag info to the files while its exporting.
Zen Explorer may be the sameway, so check that.
Theres a program called Tag&Rename, it can correctly Tag mp3 in batch. I think the free version is like a 4 or 30 trial but it should be long enough just to get your job done.

30 GB Zen Xtra freezing up whenever I use the rewind but

I have the 30 GB Zen Xtra (w/ all the latest firmware upgrades) that has several quirky problems such as pressing in on the scroller to make a selection sometimes acting like the play pause button. I have since learned this is a problem I may have to li've with. The most recent problem is when I try to use the rewind button to either start a track over again or to rewind within a track, the player goes into shutdown mode and all buttons stop responding. Furthermore, the player does not actually shut down it just freezes up with the shutdown screen displayed. Of course, I have to reset it to make it operational again. I have tried disk cleanup and then rebooting but the problem persists. Any advice would be greatly appreciated.

I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

Jukebox Zen Xtra sound prob

Hi, I've had my Nomad Jukebox Zen Xtra for more than 2 years and have had little problems with it. However, now I cannot get any sound out of the left speaker of any type of speaker/earphones I plug into the audiojack. This is not a speaker/earphone problem, they work with any audio equipment. I can get sound out of both left and right speakers/phones if I plug the jack only 80% into the audiojack. But if I plug the jack all the way into the player, only the right speaker/phone works. Any suggestions as to how to fix this problem?

Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
Later tonight I will get a chance to attempt these actions. I will post my results later.
Message Edited by marcula on 0-24-2006 07:02 AM

"Unknown Artist" using Zen Xtra and WM

I have a Zen Xtra updated with the latest firmware and it is syncing fine with Windows Media Player on Windows XP SP2. The issue I am having is when I try to "sync from" my Zen Xtra back to my PC, all of the music gets placed into an "Unknown Artist" folder and then into a folder with the correct Album name within my "My Music" folder.
For Example:
When syncing "In Your Honor" by the Foo Fighters from my Zen to my PC I get this:
My Music\Unknown Artist\In Your Honor
All of the music is tagged with the correct Title, Artist, Album, and Genre information.
Any ideas?
Thanks.

I think you can already do this with the ipod. I was looking at Belkins website and found a device you plug compact flash cards into, and which then plugs into your ipod. Transfers all you piccies.
Since the micro (and i guess other h.dri've players) can store data then it should really be a case of some simple software and a memory card reader.
This facility on the Micro, for me, would be almost as useful as having music to listen to.
Creative must be aware of this as the new colour screen photo micro is coming out this year sometime. Lets hope a media card reader adaptor will also be available.
Cheers.

Zen Xtra ...Need to downgrade my firmware

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