Zen Xtra New Firmware Problems, Cannot install New Creative Software Suite after upgr

Hi?As with a previous post?http://forums.creative.com/creativel...essage.id=3535?I am having difficulty getting my Zen Xtra to bee seen by anything but Windows Media Player 0.. I have updated the firmware to the latest version, "reati've Zen and Jukebox Driver Upgrade version .30.03"?updatd the Device Dei'vers and rebooted?have XP sp 2?have updated and installed the Creative MediaSource Player/Organizer 3.30.2, software?but the "Creative Software Suite for PlaysForSure-enabled Zen Xtra Players" file?"[size="2" color="#3300ff">ZENZ_PCAPP_LB__40_03_MTP.exe" [color="#000000"]is not loading.. [size="2" color="#3300ff">[color="#000000"]?[size="2" color="#3300ff">[color="#000000"]When trying to install I see the Zen flash and the connected icon on the Zen flickers but then goes off and the install says "unable to find device"?I have unloaded and reloaded everything over and over.. even reset the OS on the Zen...?so the only thing that can load to my Zen is WMP 0.. which is not what I want...?please advise??Message Edited by grommit on 02-25-200606:26 PM
Message Edited by grommit on 02-25-200606:32 PM

I hope you are still here Grommit.
The reason why the new Creative Software Suite will not install is because the firmware you have is not the version the suite is looking for.
If you want to install the new Suite, you will have to update to the PlaysForSure firmware (2.0.03, I believe). However, if you do this, be aware that you will also have to download and install the latest Zen Driver, Creative MediaSource, and Zen Plugin for the MediaSource (all available in the download section) - also, once you start the firmware update on the Zen Xtra, you WILL NOT be able to revert back to a previous version of the firmware, and the drivers and programs on the install CD will not function with the new player at all.
Unless you use a subscription service with DRM mp3s, or have had issues with Playback Errors in certain mp3s, there is very little immediate need to upgrade.
Cheers,
ShinjiT

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