Zen xtra not detected by mediasource, but is detected by WMP and explo

Hey,
I'm sure this has been posted to death, but I cant find an acceptable solution.
I have a 40 gig creative jukebox zen xtra, and i have downloaded and installed multiple versions of creative mediasource, and drivers. Creative's explorer notices the device and I have not gotten any firmware updates, so windows media player recognizes the device as one with outdated drivers. I do not want to get the firmware updates because none of my songs are on my harddrive, so i dont want to lose them.
Also the disk that came with the player seems to be messed up. The disk comes up in explorer style with all of the folders. The only problem is, all of the folders are empty. What is going on here?
I have XP SP 2, and the device manager reports no problems.
Please help?

did you install the plugin file too?

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Zen xtra not detected by mediasource, but is detected by WMP and explo

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