Zen Xtra not work

ok, first let me say that until I installed the firmware upgrade, I loved my player!!! NOW I hate it!!! Heck is wont ever work.....
Ok, I installed the firmware upgrade and that is where all the trouble began!!! The player worked but barely and for only about 4 hours, now it wont work at all. the screen lights up for 2-3 seconds and then goes out. It wont work plugged in or not plugged in. when I first got the firmware, nothing would work correctly!! I could no longer use music match to load playlist or music, I finally after 3 hours of playing with it I got some music on it and now I have a $300 paperweight!!!
Anyone else having this problem or have any ideas to fix it's?

Unless the firmware update failed partway through the player should still be working normally, so you might have coincidentally hit some other hardware failure with the player. For starters try working through the advice in the "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" section of the FAQ.
If you struggle with reloading the firmware you need to make sure your player is being detected, and is appearing correctly in Device Manager. That is it is listed without error and with a driver version.

Similar Messages

  • I can't get my Zen Xtra to work on my new comput

    Hello. For years now, my Creative Zen Xtra has been working perfectly on my old (and I do mean old, Windows 98 old) computer. However, I recently bought a new computer with Windows Vista, and I just can't get it to work on there. I've installed all the software on the CD I got with the player, but when I open the player, it says "Not connected". All my other USB devices are working, and when I connect my MP3 player, it switches itself on, so I don't think there's anything wrong with my USB ports or the cable, and I can only assume there's something wrong with the software. I already tried looking for a driver update in the Downloads section of this site, but couldn't find anything for Vista.
    Does anyone have any idea what the problem might be and how to solve it's If so, I'd be very grateful. Thanks in advance.

    Do you have any security software installed, blocking these ports? http://support.apple.com/kb/TS3125

  • Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

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    Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
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    Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
    Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
    Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
    Best regards,Matt

    Ok, this worked out accidentally - but happily
    I first installed the driver - not the media source - but the driver for the device.
    After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
    Then I Installed Mediasource 5 - the installation went thru fine.
    Does anyone have any recommended updates to install, please also advise what benefits.
    Thanks.

  • Zen Xtra not recognized by USB p

    When i hook up my zen Xtra (60gb) nothing is recognized by the usb port. it did work, before i downloaded the new driver, and now it doesn't see anything on the port. i tried a different usb port but it still doesn't see anything. any suggestions?

    Tried a disk cleanup on the player? To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
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  • Zen Xtra 30G Works with Windows Vista Home Ba

    I am writing this to help anyone who has experienced this problem. I don't know if this fix will work for all of you, on other versions of Vista, or if you have other firmware installed will not work for you. Note, since Vista was released Microsoft or Creative could have sent them updated drivers without anyone knowing. I have had Vista Home Basic for year now.
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    User Account Control OFF
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    Right click properties to set to run these programs in Windows XP Service Pack 2 emulation mode.
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    Install Nomad Explorer, if enough drivers were installed it will finish installation.
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    Hi i tried the 3 posible solutions with not good results:
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    - I tried to disable my antivirus, but I still get the same error at the end of the installation:
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    - I saw the last reply about the device manager, but there's no Zen on the device manager, i had seen when a device have a error because of the driver, but in this case it doesn't appear anything.
    I didn't understand which .inf I need to modify, could yopu explain me more? please.
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  • Help with Zen Xtra not connect

    Hi,
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    --Frank

    I believe you are not holding it down long enough----- I think in the manual it says to hold it down until rescue mode comes up..... it took a long tome for mine to come up when i did it
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  • Zen Xtra not recognized on Vi

    I have downloaded all of the applications available for the Zen Xtra for Vista, but they do not work. I download them, and as soon as the installation starts it asks to please connect my mp3 player. I plug in the Zen Xtra, and every time it says: "Setup is unable to detect a supported product on your system. Click the Retry button to re-detect your device and continue the installation." My product is connected, but not supported, how do I fix this

    if the firmware version on your xtra starts with a . somehtng then its unsupported on vista.
    if it starts with a\2.something then it will work.
    you can update the firmware to a 2. version via creatives website, although you will need,a windows XP machine, you must also make sure that you have removed any traces of windows media player before running the firmware update, on the XP machine, go to control panel, add/remove programmes and then remove windows media player and windows media player runtime, you will need to re-start the XP machine after removing each item.
    it wont remove WMP it will go through a rollback to WMP0.
    making sure that WMP has gone and only Windows media player 0 is present is important.

  • Nomad Jukebox Zen Xtra not recognized by FW updater

    Hi, after searching for similar problems on this forum i decided to ask directly.
    The box were i plug the NJBZXtra has XP SP3 and WMP 0. It has also the latest drivers for the MTP. WMP sees only 20 megs of the 30Gigs the Zen has and the FW updater (the non-p4s) wont realize its there, ready to receive an OS upgrade. I boot it in recovery mode, select Reload OS and start the updater, but nothing happens.
    Am i missing something? The battery is full, the power cord is on and MediaSource is properly installed.

    I tried to update the Firmware on my Zen Xtra. The update got to the first Zen reboot and then bummed out. The Zen starts in rescue mode and try as I might to follow the steps above and re run the firmware upgrade I cannot get the Zen to be seen.Being stupid I did this twice ( I have 2 Zens) have I now got 2 bricks? are there any other options?My Zen is recognised by the computer as an MTP device of 20mb but the firmware update program says it's not connected.Help

  • Getting Zen Xtra to work with new compu

    I just bought a new Dell 8400 with a Sound Blaster Audigy card. The computer has Creative Media Source version 2.03.29 installed. I plugged my Zen Xtra into the USB port, and I guesss I just expected it to work (but obviously it doesn't). how do I get the new computer to recognize my mp3 player. I can't locate any of the discs that came with the mp3 player. Are there drivers I can download? I looked through the download section, but I really wasn't sure what I was looking for. Any help would be appreciated. Thanks.

    For the Zen Xtra right?
    I went to and chose MP3 Players > Zen (Hard Disk Dri've/MicroDri've) > Zen Xtra, then <EM>Get Files</EM>.
    The driver was listed there, but you want to download:
    Jukebox Driver version .26.02</LI>
    Creative MediaSource Software Update version 2.03.29</LI>
    NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
    Creative NOMAD Explorer (Version 3.0.0) (if you want to use Nomad Explorer)</LI>
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    install the driver</LI>
    turn the Xtra on and connect to the PC and let the driver install (should be automatic)</LI>
    with the Zen still connected to the PC install MediaSource (it needs a Creative product present to validate the install)</LI>
    install the Nomad Jukebox Type 2 version (this is required to get MediaSoruce to work with the player)</LI>
    If you want, install Nomad Explorer</LI>
    That's all you should need to do.

  • Zen Micro not working

    Yes, I know, loads of other topics with the same problems... Sorry... But I've had my Zen Micro for well over a year now, and it's worked like a dream up until now. Suddenly, this morning, the keypad froze. And the on/off button would not work. I did the usual thing in these situations, removing the battery and putting it back in again. Problem still went on. I tried uploading more music because I was out of ideas as to what else to do. And by the way, I've never updated the firmware in it, or whatever it is you download on to it, because I physically can't (I only have 2 USB ports, my sister broke the two on the front, so I must remove the internet to plug the Zen in). So has anyone else had the same problem? If so, how did you fix it if you did get it fixed?Any help would be much appreciated.

    Hi,
    I'm trying to repair my friend's zen right now. It appears that your zen has a problem with the power switch. Try taking off the cover and looking at the connections where the power switch connects to the board. My friend's micro power swith broke off and has the same symptoms, hopefully you can just resolder one of the connections and it will work again. If anyone knows where to get another power swith, that would be great cause my friends micro no longer has one...Message Edited by nahatley on -02-200609:02 PM

  • Zen xtra not detected by mediasource, but is detected by WMP and explo

    Hey,
    I'm sure this has been posted to death, but I cant find an acceptable solution.
    I have a 40 gig creative jukebox zen xtra, and i have downloaded and installed multiple versions of creative mediasource, and drivers. Creative's explorer notices the device and I have not gotten any firmware updates, so windows media player recognizes the device as one with outdated drivers. I do not want to get the firmware updates because none of my songs are on my harddrive, so i dont want to lose them.
    Also the disk that came with the player seems to be messed up. The disk comes up in explorer style with all of the folders. The only problem is, all of the folders are empty. What is going on here?
    I have XP SP 2, and the device manager reports no problems.
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    did you install the plugin file too?

  • ***Dropped Zen Micro Not Working 100%

    I recently dropped my Zen Micro Mp3 player from a height of about 4 Feet. When I turned it back on I found out that the Player was not working correctly. I can only scroll up (no matter what direction I scroll it always moves up). Im not able to use any other options besides "All Tracks" because I cant scroll down to select them. My Volume is always at MAX because I cant lower it. I can still use the Fast-Forward and Re-Wind buttons. The Play/Pause button still works. So do the "Menu" and "Back" buttons. The only problem is the Scroll bar(or button whatever its called). It can tell when im touching it because it shows the volume that its at and it can still scroll (Like I said before,only up). Anyone know how to fix this without having to send it in? I dont have a warranty anymore.

    Hmm, thats odd considering i dropped mine over 0 feet onto a concrete floor and it works fine, considering that it beeps every so often. Well, to your problem, have you tried recovering the player by taking the battery out, and turning the power on at the same time you are putting the battery in?

  • Zen Sleek not working on windows 2

    My New Zen sleek is not working on windows 2000. IT says that this product doesn't run on this operating system but in the requierements on the creative website it says that windows 2000 can be used. ANy ideas?. THe only recognization i get is a yellow question mark next to the devices name

    *sigh*
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    You <i>can</i> get it working with Windows 2000, however you need the "Easy CD". If your package did not include such as CD then you cannot get it working under Windows 2000.
    I would think that Creative is in for some serious problems if someone finds a good lawyer.

  • Zen sleek not working with vi

    I have a Zen sleek, and I have just got myself a new computer with windows vista. How do I get my Zen Sleek to work with vista? This is very frustrating. I have tried downloading the software from the Creative site, but during setup it says that no product can be found. I get this message both with and with my zen sleek connected to my computer.
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    kind regards
    Jacob Skeel Nielsen, Denmark.

    OK, your Zen Micro worked with your older computer, correct?
    Was your older computer an XP machine or an earlier version of Windows?
    As far as I know, XP requires the PlaysForSure firmware to work with your Zen Micro. You need Service Pack 2 and Windows Media Player 0 too.
    You can find the drivers, firmware and software that you need by clicking the Support menu on the Creative banner at the top of the page-> Downloads->MP3 Players-> Zen-> Zen Micro, select your language and Operating System and then the drivers, firmware and software that you need.
    Be sure to click the <i>Show Details...</i> pop-up for more information and instructions.

  • Creative Zen V not work

    Hello,?I've purchased a Creative Zen V 2 GB, the first time I used it it freezed at "rebuilding library". I could not do anyting, I could not reset it either, so I sent it back. A few weeks later I received the player again, I put some music on and it worked fine. But right now, it is again freezed at "rebuilding library" for?2 days. I had to recharge the battery, but it still isn't working. I tried to reset the player but that doesn't work so I also can't get to the trouble menu. My computer also does not recognize the player anymore. Does anyone else have these kinds of problems? What should I do?

    Re-formatting worked for me. Also only transferring wma lossless files has kept my player from freezing. For some reason it would not accept numerous wav or mp3 files using both the Creative software and Windows media player . Two weeks and counting with just loading wma's and no continued freezes. Good luck.

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