Zen Xtra plays by itself

Hi,
My 40Gb Nomad Jukebox Zen Xtra plays by itself even though I've shut it down. What can I do to stop it doing this?
Thanks
Ste

Kirisame,
Do you happen to have the player alarm enabled?
Jason

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Jukebox Zen Xtra keeps switching itself

Have got a 30GB Jukebox Zen Xtra (had it since Christmas)...
Everything is fine, except it keeps turning itself on and then playing until I notice it or the battery dies.
I always make sure I have turned it off properly, and the first time it happened I thought that something had pressed on the on/off button accidentally. This was not the case though. Recently, it has been doing it when the player is sat on a flat surface with nothing touching it.
It's getting annoying, as it often plays through the night (when I'm in bed) and when I come to use it on the train in the morning, there's no battery left
Anyone else experienced this or know how to stop it's
Any help appreciated
Thanks
IsoChick
x

) Do you have like a little brother/sister-The might be doing it
2) I dont have one put does it have like a physical hold button that u can switch on when the player is off?
3) I dont have one again so i dont know-But can u take battery out?
4) email support

Zen Xtra play m

I have a Zen Xtra 40GB. Here is the problem I have.
When the play mode is set at "normal", it should play like a normal CD player, that is start the next track after the current one is finished.
It only works if I start with track 0.
If you have a Zen Xtra, or if you have any of Creative's MP3 player, please try this:
. set play mode at normal.
2. open a playlist, manually select a sound track that is NOT track 0, say track 03.
3. play track 03.
4. check if the player start to play track 04 after track 03 is finished or it simply stops as if the play mode was "track once". Mine simply sto
ps.
If I start the play with track 0, then it will continue to track 02, track 03, ...
I have gone through all the remove old OS and load the new OS. Doesn't help.
Please tell me what your finding is. I wonder it is a software bug or something wrong with my hardware.
Thank you!

My is a Zen Xtra 40GB, SN MPF0500449002549G, bought 2/5/2004. Firmware: .20.08. I finally made someone at tech support do to same test. He conceded that he got the same. But he said that was a feature, not a bug. I don't pretend to understand what he is talking about. Here is the reply from the tech support. I hope you guys may have a better understanding and give me some enlightenment. He seemed to suggest me to select a playlist and just choose "playnow". But that'll start the playlist from track 0, which I don't want to. copy of email: ------------------------------------------------------------ Following your steps, I did indeed get the same response. However, thisis appropriate. When you choose the Play Now in step 4, You are replacing the Selected Music list with this one track. No other tracks are queued so when you hit next, nothing occurs as there is no track to move to. If you are expecting or wanting it to move to the next track in the playlist, then you need to actually load the entire playlist by choosing "Play Now or Add to Play" as opposed to opening the playlist in step 2. By doing this, you are loading the entire playlist into the play queue as opposed to just the one song. > . set the play mode at normal > 2. open a playlist > 3. move the cursor down to any audio track other > than > #, say #4. > 4. select "play now". > 5a. push the "next track" button ( >>|), see if the > player plays the next track as it should. > 5b. wait until the current is finish and see if the > next track starts automatically by itself. For faster service please reply with previous correspondence when replying to this email. Best Regards, Technical Support Creative Labs Americas "Get Creative"
<EM>Moderator's note: Removed name of email advisor. In the future please remove this before posting email from Creative Employees.</EM>
Message Edited by Jeremy-CL on 02-3-2005 07:4 PM

Nomad Jukebox Zen Xtra play and share update probl

I have a jukebox Zen Xtra and I tried to update it for the play and share so it will work on my xbox 360. When I went to update the firmware everyone was going good and then it rebooted and stayed at the recovery menu and just stopped. I tried reconnecting it and it registers that it is connected to the USB for a second then it says device not connected. How do I get it connected again, or what am I doing wrong. I just want to update it so I can use it on my Xbox. How do I get it to update right? Thanks.

Manning888,
Which firmware are you referring to Assuming you are referring to the PlayForSure firmware, make sure you have Windows XP with at least SP and WMP0 installed. Also, you can try looking into this Knowledgebase article SID0053.
Jason

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

No sound Nomad Zen Xtra 30

Hi,
I just bought a Nomad Zen Xtra 30gb. It has the most recent firmware upgrade from the creative website too.
The device is absolutely brand new and came in a fully sealed packet.
The problem is that even though my MP3 player appears to do everything it's supposed to do on the screen, and even appears to play transferred tracks, I'm getting absolutely no sound from the ear phones.
Now I checked the ear phones on another device and they are absolutely fine.
The weird thing is that the software that comes with the zen xtra plays files on my hard dri've fine, and appears to play music from the MP3 player. However no sound is produced then either.
Please help, this is driving me mad as I can find no hint of a solution anywhere, and no one seems to report a similar problem.

All you can try is the recovery procedure in the FAQ post. If this doesn't revi've sound the player is faulty.

Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

Is there a way to format a Jukebox Zen Xtra from the device itself?

Forgot to subscribe to the post

It's been a while since I used my Xtra but I seem to recall there's an option to format the player from the rescue screen - hold down the play button and press the reset button in with a paperclip and you should see a screen with an option to completely format the player. I may be dreaming it, but it's worth a try!
That said, if you can find someone with a PC running Windows XP and Windows Media Player 10 (alternatively, install Windows XP in VirtualBox and upgrade to Windows Media Player 10) you can install the latest "PlaysForSure" Xtra firmware from the download page. Once installed this turns the Xtra into a standard MTP device, allowing you to use it on any machine that supports MTP without having to install any drivers (this includes Windows with Media Player 10 or later installed, so Vista and later are automatically supported). However, you can only install the firmware from a machine running Windows Media Player 10 - if you try with Windows Media Player 11 or later installed the firmware updater will fail to detect the player.
I updated my Zen Xtra to the PlaysForSure firmware when it was first released and never had any issues with my player after that, in XP, Vista or 7 (and it made life much easier as I no longer had to rely on Creative's drivers, which were a little problematic).

Can I play mp3's from Zen Xtra on Winam

Is it possible to play mp3's from Zen Xtra not by Creative Media Player but by another mp3 player ? The problem is that I play music on parties and I need crossfading that I can't enable in Creative Media Player. Thanx for your answers

evenstar wrote:
Got it !!!! Thank you very much for your help :-))))))))))
Glad to help

Zen Xtra - disk reading and play

Quick question..... just wondering.....
I have the 60GB version of the Zen Xtra.
When the player is playing back a track, is it reading directly from the HDD and playing it on "the fly"; or is it like CD/MP3 players that have anti-skip protection where the data is being read 30 or 45 seconds into the future?
Curious?
-Stripe
NOMAD II MG
60 GB ZenXtra 66% full

The player doesn't have any specific skip protection for reasons outlined here in the Zen FAQ at Nomadness.net.
The player *does* cache data but this is for battery life reasons, and of course dependent on the type of track.

Zen Xtra lockups while play

I got my Zen Xtra about 3 months ago, and within about a month and a half, it randomly started locking up during playback. I usually listen to it continuously for 6-0 hours at work or at school, and the lockups are completely random.
Any suggestions?
Thanks,
-David

I know this isn't the method advertised by CreativeLabs, but when my second player locked up on the EAX screen, after everything else failed, including disk cleanup, I gave the player two enormously hard "whacks" on each of it's six sides, and after a number of good hard whacks with my hard palm, it knocked itself off. When it powered back up, it rebuilt the library and was completely fine. This worked on the Rio Karma too and I do reccomend it, only because since then, I've been using my Nomad Zen without trouble continuously for two straight weeks. Wahoo!!
P.S. Always good to back up on an external hard dri've too. I now have 22 GB of music backed up on a USB external hard dri've in case of future failures. After four MP3 players dying on me, I highly suggest this to everyone as well.

Some "Now Playing" questions from a former Zen XTRA user

Hello all...
I'm new to iPod, as my Creative Zen XTRA just had hard drive failure and I replaced it with a new 5.5G iPod. Anyway, in general iPod is very nice, but a couple of things that I liked about the Zen seem to be missing from the Now Playing screen on iPod.
1 - Scrolling tag information
It seems like only the song title will scroll when the title is too big to fit on the screen. However, I really need the album title to scroll as well. The Zen did so, but I cannot find any setting to make the album title scroll on iPod.
2 - Maintaining position when connecting
For some reason, the current position is lost when syncing to a computer. Is there any way to have it remember what it was doing and have it pick back up right there? Right now I'm in the middle of a 4065 song playlist and it's really annoying that I have to try and re-find the song I left off each night. The Zen never lost its current state. Also, position within the song would be nice, but I can tolerate just the song.
Anyway, those are really the only two things that bug me about the switch. But for me, those are significant. Is there a way to fix those?
Thank you!
5.5G 30GB Windows XP

No, no.

Questions regarding the Zen Xtra 60GG HDD Playe

I am thinking about getting a HDD mp3 player. So far, Creative Zen Xtra 60GB and iAudio M3 are my final two choices. Creative is long known for its sound related product so I thought it should have good sounds quality even though I have not yet try any of its players. iAudio, in the other hand, I have tried before and the bass is simply amazing even with some crappy headphone. iAudio seemed to be nice for its long lasting battery (the actual use is approx 0 hrs) and its slim size. However, Zen Xtra seemed to be a good choice as well for its price (which is the most important thing anyway... ) as well as the large capacity since I will use this as a portable HDD. The following are just some questions that I think only the actual owner can answer:
. How long is the actual battery life for this player?
2. Does this player require the Creative software or driver to be installed in order for it to be connected with computer and transfer files, or it is trully a plug-n-play?
3. Does it have a relati'vely strong bass?
Thank you very much for answer my questions~~~If there are some better mp3 player that would suit my need, please let met know as well. I am open to suggestions.

. For the Xtra it's around 2 hours, but this is benchmarked using 4 minute 28 kbit/s MP3 files. If you have higher bit-rate files, use WMAs etc. the battery life will be reduced accordingly.
2. Yes, it needs both drivers and software. A firmware release is purported to be coming which will allow driverless access, but only with Windows XP, and of course there's no 00% guarantee it will be released.
3. The bass enhancement via the EQ is anecdotally not good. If you have heaphones with good bass response this is about as much as you can do.

Zen XTRA is completely dead after installing the latest firmware 2.10

Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

Can no longer access the files on my Zen Xtra. Help, plea

I've been using my 60gb zen xtra for over a year now without problems (except for having to replace it twice due to the faulty headphone jacks), but after recently losing one of my hard-dri'ves, I decided to install Creative Mediasource so that I could easily copy all the music on my player to a new hard-dri've. Up until now I'd never used Mediasource - just the regular nomad explorer browser. After I installed Mediasource and rebooted, I can no longer get to the files on the Zen. I know they're still there - I can still play them on the player itself, and I can even access the player - when I click on the Nomad Explorer icon in "my computer" I get into the explorer and the player reacts by going into transfer mode, only when I go into "music library" everything is blank, and when I go into the data library it says 'not connected', even though it's able to show me that I only have 45 gb free, which is accurate. I'm not saying that Mediasource caused this, because I don't know, but I'm desperate to get my music back - having both the hard-dri've fail me and then the player itself would be a catastrophe for me. Any general help, whether with mediasource problems or just general problems accessing the music library would be incredibly appreciated. Thanks!

Geez, what an embarassment. Found all my files right were they were supposed to be. Uh, all's well that ends well? Again, sorry for cluttering up the board.

Zen Xtra plays by itself

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