Zen Xtra - please help

I?have a Zen Xtra 30Gig and?I changed my hard disk, because it was broken. Then the zen Xtra wrote, that I have to update my firmware.So I tryed to update the firmware of my player (FW 2.0.03) and after two or three times rebooting the firmware update program stopped, but it didn't show anything, that the update was successfull finished.So I was waiting for 0 min. but nothing happend.After that, there where no firmware on the player and the computer (Win XP)?is detecting the player only in Device Manager but not in any programs like Media Player or Media Source?or in Firmware-update-program. I tryed everything, that is written in the "Playsforsure player connections part" - including USB registry entry, newest drivers and application, ... I tryed it on my second computer too. But it is the same, no program find the player!!Has anyone ideas to solve this problem?Please help me - thank you very much in advance!?

I'm having similar problems. I have upgraded my pc from windows 2000 to windows xp media center, and I tried to upgrade the firmware on my 30gb creative zen xtra. It hasn't worked and I'm now left with the player only entering rescue mode, as there is apparently no driver installed. I can't install the drivers because the computer cannot recognize it, presumably because it doesnt have any drivers. I can see the device in nomad explorer but it is only listed as having 20mb of space, with nothing on it. It also wont allow any files to be copied onto it, saying that the player cannot support that type of file. Maybe if there were drivers I could paste onto the device without having to install them it might work, but I dont know where i would find such files. Please help! if anyone knows anything i could try or has driver files i could drag and drop onto the player please send a link.

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Nomad Zen Xtra::: PLEASE HELP

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Nomad Jukebox Zen Xtra: Need help getting it to work with Vis

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i just found another, easier way to make you zen xtra work with windows vista
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install that- it should prompt you to overwrite a newer version of the driver, if it does, say ok
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instead of using the preset instalation directory, select browse
i'm not sure if this has any effect, but i think some of the folders are renamed for vista
when the installation is finished, select "restart my computer now"
if you wait, it may not work properly
this should get nomad explorer running properly with vista
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Dead drive in a Zen Xtra, need help w/ replacem

The dead dri've in my 40Gb Zen Xtra has been removed from the player and its been sitting in pieces for the past week or so. I would like to know what I would need to do to a replacement dri've (have a 40Gb notebook dri've ready to go) in order for the player to A. recognize it and B. be able to put songs on it. Do I have to format it in a certain way before hand or will the firmware update be able to do that? Help is much appreciated.
-Mobious-

I was having similar troubles trying to get a big Maxtor operational. I had to set a jumper on the back of the drive ... then was able to follow the advice given below. (Please see complete text of other item).
I've been successful using Maxtor 60GB IDE drives on Solaris 8 on Sparc by doing the following:
1. Boot the system off System Software 1 of 2 CD, and follow the instructions until you can open a command window.
2. Once in the command window you need to type "format". Choose the hard drive (disk), but then you need to create a new "type" that is compatible with the solaris driver software and uses most of the disk. For large IDE drives, the only thing that matters is the actual number of usable sectors (which are 512 bytes each). You can go to the Maxtor website to get the real number of sectors for your drive. Then you need to make up a set of cyl, head, sectors numbers to enter into the "type". The limits on the Solaris driver (found by hitting enter at the prompts) are: max Cyl: 32767, max heads: 64, max sectors: 256. These are different than the limits for Windows. ATA limits max heads to 16, so I use that to be safe. Therefore I choose to use 256 sectors, 16 heads, and then choose a number of cylinders that will yield a number equal or less than the total number of sectors allowed on the drive (ie: total sectors = cyl*heads*sectors). Then subtract 2 from the cylinders when entering the number of cyl at the prompt, as you'll need them for the following steps where it wants to reserve two cylinders. When you get to the name of the drive, I choose to type the name of the drive with an * appended to the end to signify a difference. Once done defining the "type", write the label.
3. Proceed with installation.
(Again, please see other item in forum (something about installing a bix maxtor).
You can email me at [email protected] if you want more specific advice.
Cheers, John

Creative zen micro please help me

ok heres the story. st time on my creative zen micro it said firmware problem...thanks to you guys and your help I got it fixed. now it says firmproblem again but when its says that it goes stright to recovery mode and when i connect it the firmware app does not reconize it and says please connect your player. I contacted creative but they said you neeed a recipt and if it said to KEEP RECIPT in big letter on the manual i would have kept it but that was about 9 months ago and they said they can't help. did i just waist $200 for nothing?
this is the 3rd time i posted bout this
NOW WHAT DO I DO? please please please help...
ps sorry for the bad grammer and spelling

I just received the same problem,how do I fix it's

Can no longer access the files on my Zen Xtra. Help, plea

I've been using my 60gb zen xtra for over a year now without problems (except for having to replace it twice due to the faulty headphone jacks), but after recently losing one of my hard-dri'ves, I decided to install Creative Mediasource so that I could easily copy all the music on my player to a new hard-dri've. Up until now I'd never used Mediasource - just the regular nomad explorer browser. After I installed Mediasource and rebooted, I can no longer get to the files on the Zen. I know they're still there - I can still play them on the player itself, and I can even access the player - when I click on the Nomad Explorer icon in "my computer" I get into the explorer and the player reacts by going into transfer mode, only when I go into "music library" everything is blank, and when I go into the data library it says 'not connected', even though it's able to show me that I only have 45 gb free, which is accurate. I'm not saying that Mediasource caused this, because I don't know, but I'm desperate to get my music back - having both the hard-dri've fail me and then the player itself would be a catastrophe for me. Any general help, whether with mediasource problems or just general problems accessing the music library would be incredibly appreciated. Thanks!

Geez, what an embarassment. Found all my files right were they were supposed to be. Uh, all's well that ends well? Again, sorry for cluttering up the board.

Nomad Jukebox Zen Xtra PLEASE HE

My player was locked on the EAX screen, and I figured out how to get to the rescue mode, and I clicked "Clean Up" and then pressed the check, and then it went back to the rescue mode screen and nothing's happening. Where do I go from here? What does the "Reboot" button do? How can I get it to work again without loosing all of my files?
Please help me!Message Edited by refeik on 07-4-2005 02:34 AM

is this the first time this has happened?
If it is, then the only way i know how to fix it is keep pressing the reset button with a paper clip. If that doesnt work, a worst-comes-to-worst solution is to bang your player hard against a desk, this can help because, in your situation, your Hard Dri've may be stuck, hitting it may help get loose and working again.
I used to have a Nomad Jukebox like you, and that worked twice for me, the last time it got stuck, it never worked again.

Several questions - new to Creative Zen Touch - please help (ripping/accessori

Hi, I just ordered my new Zen Touch 20gb online last night with a set of Sony earbuds (MDR-EX5LP). I'm pretty excited, get it this Friday.
I just had a few questions in advance:
A) Which programs are best for ripping, allow you to adjust the quality of the songs, and won't cause problems when burnt cds are ripped (saw a thread earlier that complained of bad quality when burnt cds were ripped to MP3 that worried me)?
B) What different types of cables/accessories would you recommend for wiring the Creative up to a stereo? On CNet.com and various other sites, they talk about how the Creative sounds great through speakers, and I'm really excited to hook that up, but I don't know A) Which cable to buy that will work well with the Creative/have good sound quality, B) Where to plug it in - headphone jack? (no analog Line Out, right?)
C) Has anyone had any experience with the remote? Is it pretty durable? I'm not going to plop down 50 plus shipping and handling, wait 2-3 weeks for the backorder, only to have it fall to bits in a few weeks.
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I have used WMP0 exclusi'vely for ripping CDs. I rip WMAs at 28kbps, though you may want to go up to 92kbps if you can hear the difference (some people recommed ripping a song at both and deciding which is best). I sync all my CDs with WMP0 too, and have had no issues. One thing to caution you is to make sure your ID3 tags are correct before you sync up. What I mean by this is to make sure the album name, track titles, and artist names are to your liking. 90% it is not an issue, but sometimes, the titles have extra characters you may not wish to have. If you have more than one artist listed on a track, only the first one is loaded. So if you have, say: "EmmyLou Harris; Buddy Miller", the track is stored under artist Emmylou Harris only.</LI>
Belkin sells this Dell DJ base that the ZT will fit into (there is another thread on that here). That seems like a nice option. You do go out of your headphone jack. Any chord that has the headphone jack on one end, and stereo RCA (red, white) jacks on the other end will do.</LI>
See other threads about the FM remote. I read some concerns about their durability, but read for yourself and decide.</LI>

Zen Xtra Freezes When Load

When I select "Organize Media" and then "Music" it always stays still at that part. I've tried uninstalling and reinstalling everything and pushing the reset button on my Zen Xtra.

Please refrain from using bad language on these forums, we have people of all ages reading.
See how you get on with the reset SSR mentioned. It may also be worth formatting the player, and putting a freshly ripped album on it to see if it behaves the same. You may have some corrupt files on the player that are causing problems.
Cat

My Zen Xtra's "re-building library" cost me half of my songs. Please help me o

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well you can try running the recovery mode...there is a cleanup mode in there that might help.

Nomad Jukebox Zen Xtra Question...Please help me!!

Has anyone ever gotten the rescue mode screen version .3 on their Jukebox Zen Xtra? If so, what do I do to save all my files on it's Thank You so much in advance...

If you're getting rescue mode then chances are there's a problem with the hard disk, which also means that it's unlikely you'll be able to recover your tracks. It's vital to keep a backup of your player if the tracks are important to you.
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Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

Help with Zen Xtra not connect

Hi,
I have read all of the FAQs and posts reguarding this problem and I just can't seem to get this to work. I have a Creative Labs Nomad Jukebox Zen Xtra 40GB mp3 player. I downloaded and installed the playsforsure firmware yesterday so the mp3 player would be compatible with my Xbox 360. I moved all of my songs from the player to the Creative Mediasource PC music library before the install (sadly, I lost all of the music the Zen cam with). Well, after I installed this firmware, and I plug the Zen Xtra into the computer with the USB cable, it doesn't register that it is connected. For example, when I open the Creative Mediasource PC music library it doesnt have the Zen Xtra listed like it used to, so I cannot put any files back onto the mp3 player, also the Nomad explorer has the Zen listed as "not connected" and same with the Zen Xtra Media Explorer. I then downloaded a new playsforsure plugin for Creative media source and the most updated driver. Still noting... I tried going into device manager, it recognizes the portable media device without any problem, so its not the USB or the computer, its that its not connecting with Creative Media Source, Nomad Explorer or Zen Xtra Media Explorer. I clicked the driver, followed all those steps that were listed in one of the posts on this forum and installed the MTP device. It actually connected this time and I started moving my music back onto the player. Well, I accidently "x'ed" out the program and I went to Creative Media Source again but its not registering the device again. I retried instaling the MTP device again and it didn't work this time. I restarted the computer and tried again but I cannot get this Zen connected anymore. I have never, ever had a problem like this before with my Zen until I got this firmware. Please, if anyone knows what I am doing wrong, please help. Thanks.
--Frank

I believe you are not holding it down long enough----- I think in the manual it says to hold it down until rescue mode comes up..... it took a long tome for mine to come up when i did it
If holding it longer doesnt help, thats all i got

Just Got a Refurb Zen Micro, Can Anyone Please Help - Clic

Hi all,
Just got a Zen Micro 6GB refurb today, when i first tried it (before hooking upto a PC) the clicker didnt work. I hooked it upto my PC and transferred some tracks, when i disconnected however my device started playing up.
When i turned the device on the screen glowed blue for 5 or so seconds, and then turned off. My first (panicked) thought was that the player was updating its firmware when i had unplugged it, although it didnt mention this anywhere.
What was interesting however was while the device was in this "blue screen" mode, when i scrolled up and down the clicker made a clicking sound, even though i couldnt see what i was scrolling because the screen was dead apart from the backlight. This proved that the clicker did physically work.
I reconnected to the PC in some vein hope of fixing it, and after a couple of on/off cycles it booted, and has worked fine since, however when i set the clicker on it still wont click.
I am interested as to if anyone has any ideas as to how to possibly fix my clicker problem. I know it will physically work as i've heard it click when my device crashed, i reckon a bad firmware flash has stopped my clicker clicking.
Can anyone recommend me a particular firmware please, everyone said to stay away from the latest PlaysForSure firmware on my old Zen Xtra, and apparently it bricked lots of devices, so im a bit apprehensi've about getting the latest release.
If anyone can help me fix my clicker please i would be most grateful as i dont want to send my little player back.
Thanks!

Have you followed the installation instructions?
Step :Insert the battery
Step 2:Set up the software
Turn on your computer.
You must log in as an administrator in Windows ? before you can set up the
software.For more information,refer to your operating system?s online
Help.
2 Insert the Installation and Applications CD into your CD-ROM/DVD-ROM
dri've.
Your CD should start automatically. If it does not,follow the steps below:
i.Double-click the My Computer icon.
ii.Right-click the CD-ROM/DVD-ROM dri've icon,and then click
Autoplay .
3 Follow the instructions on the screen.
4 When prompted,restart your computer.
WARNING DO NOT connect your player to your computer before setting up the
software.
Step 3:Charge the battery
Connect your player to your computer?s USB port with the supplied USB
cable.
2 When the battery is charging,the battery charging icon flashes on the
Organic Light Emitting Diode (OLED)display.
3 Disconnect your player from your computer when the battery is fully
charged and you see on your player ?s OLED display.Fully charging your
player takes approximately fi've hours. If your fully charged player remains
connected to your computer for a prolonged period,the OLED display
blanks out automatically to save battery power.
NOTE:
? For continuous battery charging using the USB port,make sure
your computer is not in power conservation mode.For more
information on power conservation modes,refer to your
operating system's Help.
? Connect to a computer USB port only;avoid connecting to a USB
hub.
?For express battery charging without using your computer,
purchase the Zen MicroPhoto Power Adapter or Uni'versal Travel
Adapter.

Help me with my Zen Xtra Jukebox!!!

i haven't listened to my mp3 player in about 6 months and when i turned it on, i found this firmware problem, when i took all the steps to fix it i realized i dont have the installation cd. is there any place where i can buy or download the installation cd? it wont let me finish adding the new firmware without it.
I have already deleted my old firmware like it said, so now when i turn it on it just goes to the rescue mode with the four options.
someone please help!?!?!?!

Woody56292,
If you go to www.nomadworld.com you can download the drivers and applications for the Zen xtra so that you can reload the firmware.
Jeremy

Zen Xtra - please help

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