Zen Xtra Prob

I'm having a problem with my 30GB Nomad Zen Xtra. When I start it up, it goes in to Rescue Mode v.3 - Boot v.2, HW v0.0.
I tried 'Clean Up' and nothing happened. I tried Reload OS and it says 'Harddisk Problem'. Is there any way to fix this problem without reformatting? I have stuff that I don't want to lose.

A slight rattle, and feeling something is loose, is normal with a hard disk.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Similar Messages

Major zen xtra prob

I just installed the newest firmware upgrade on my zen xtra and now every time it starts up, it statrts in rescue mode and i cant reload the os. I tried reflashing it with the firmware update again and all it says is "player not connected, please connect player." Even on the windows explorer, it shows up but it says i've only got 20MB of space on it even after i formatted it three times. I dont know what else to do, any help would be appreciated even it it means buying a new mp3 player which isnt really what i want to do. thanks.Message Edited by brammes on 05-29-2006 2:00 PM

Can you try entering Rescue Mode on the player? What happens when you try that?
If you can get in there, try the Reload OS option first, and then try loading the firmware again.
Cat

Nomad Zen Xtra prob

Well, I just emailed support again but overlooked the (faster?) forums until now. Maybe someone can help me out... ------- EMAIL SENT -------- Hi, I emailed the customer support a while ago and got a generic reply as how to reset my mp3 player's OS. *This is not a software problem, it is a hardware problem... I want to send my Nomad Zen Xtra in to Creative to get it fixed and I will pay for the repairs.* Here is an original copy of the message: Hello, about a year ago I purchased my Creative Nomad Zen Xtra. Only a couple months into using it, I dropped the MP3 player on the headphone jack where my headphones were plugged in and the sound stopped working correctly. I think maybe that the soldering that is keeping the headphone jack on the circuit board is messed up or disconnected. Some sound does come out of one earphone when I wiggle the plug around a bit. How much do you think this would cost me? The player is no longer under its one year warranty, either. Thanks in advance. - Steve ----- Originally answered by Technical Support, Creative Labs Americas ----- Thanks, Steve-oMessage Edited by Jeremy-CL on 0-2-2005 0:08 AM

I?ve posted it before, but here we go again:
Two or three months after buying my 40GB zen xtra, the same thing happened to me. I deduced it was a battery problem and prepared myself to expand U$29 on a new one (I li've in Rio and it would be impossible for me to send it back for warranty). While I was looking for the new battery, I kept using it in my job and at home, with the power cord hooked up. I did it some times and one day, without any apearent reason, it started to charge the battery and ever since it never happened again. I friend of mine mentioned that these Li-Ion batteries can have this kind of problem. By that time, he suggested some charging manouveres to recover it but it was no needed. What I suggest you is to keep trying to charge it. You may be as lucky as me!

Another 40 Gig Zen Xtra prob

I figured out my problem from before, windows screwed up with installing the drivers from the program, I had to install them manually, but I have a new problem. Since I fixed that, I tried to load the firmware on the Xtra, but it gave me a message saying battery levels are too low.. no problem I figured, i'll just turn it off and recharge it, well everytime I try to turn it off, it freezes up, my only way to fix it is to take the battery out, but when I replace it, it turns back on, I try to turn it off and it freezes up again, I guess installing the new firmware might fix it, but is the player capable of charging while it's turned on?

Ok...if you are trying to charge your 40 gb zen xtra and the zen xtra won't turn off or freezes...while taking the battery out, pull the plastic strip under the battery up and don't place the battery down for about 5 second, than you will be able to charge the player no problem.
Here To Help

Nomad Jukebox Zen Xtra connection prob

I already tried searcing the forums, And I didn't come across anything like this, And anything I came across that was similar I did as was suggested and it didn't help. anyways, onto the problem...:
I'm using Windows XP by the way.
I just got a new Zen Xtra a few days ago because I had to return my first one because the harddri've crashed, so I took this one home, loaded my music onto it and it was fine. Today I went to load more music onto it and my computer started lagging really badly, I use Realplayer to put my music onto the player and when I clicked into it, It would freeze as it was starting and I'd have to kill the program.
Then I tried going into My Computer to go into the Nomad explorer, Except my computer took about 5 minutes to find itself, And then it only found 'Desktop' and 'My Computer' which, 'My Computer' had nothing in it. So I went into desktop and that fixed the problem with the harddri'ves showing up, Except once I get into Nomad Explorer it says my player isn't connected.
I (physically) disconnected and reconnected my player while in Nomad Exploer but it's still a no-go.
I cleaned up the disk on my player and rebooted it, I used a different cable and tried all my USB ports. What do you suggest I do?
I really need some help and if it doesn't get fixed I'm not getting another replacement, I'll have to get a different brand.Message Edited by spring90 on 08-07-2006 04:43 PM

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Nomad Jukebox Zen Xtra 60gp prob

Well, to start off with, I loved my mp3 player. So far, I ran into problems that I could not fix. I downloaded all of the updates that were needed. My mp3 player, a Nomad Jukebox Zen Xtra 60gb, suddenly would not work the same way. When the power adapter of battery are inserted, the player starts up. When they are pulled the player shuts down. One of the problems is when the player is on, it doesn't want to leave the main screen that says, "EAX". The hard dri've is not spinning, and no data is being accessed. I found on this website a page that tells users how to reset their mp3 player. For my mp3 player, it must be turned off for me to do a hard disk check, re-installation of operating system, or a format of the hard dri've...which is another problem, because I cannot turn it off. As I stated previously, the player is either on or off depending on if the battery is in or not. I am totally puzzeled. I cannot connect the player to the computer because of this problem. So either I have a new 60gb laptop hard dri've, or I figure out a way to get this to work. I haven't been able to find any threads like this or any users experiencing these problems.
Any help is greatly appreciated.
-Matt

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Jukebox Zen Xtra sound prob

Hi, I've had my Nomad Jukebox Zen Xtra for more than 2 years and have had little problems with it. However, now I cannot get any sound out of the left speaker of any type of speaker/earphones I plug into the audiojack. This is not a speaker/earphone problem, they work with any audio equipment. I can get sound out of both left and right speakers/phones if I plug the jack only 80% into the audiojack. But if I plug the jack all the way into the player, only the right speaker/phone works. Any suggestions as to how to fix this problem?

Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
Later tonight I will get a chance to attempt these actions. I will post my results later.
Message Edited by marcula on 0-24-2006 07:02 AM

Zen Xtra Library Rebuild Prob

When ever my Zen Xtra is connected to a power source, regardless of whether or not I've turned it on, it goes into the Rebuilding Library screen. I've attempted to put the player into the Rescue mode and it doesn't do so, I hold down Reset and Play for quite some time and nothing happens except that the screen goes blank as soon as I hit Reset. This is greatly irritating. Also, it seems that whenever I upload a significant portion of music onto the player a day or two later it will have serious difficulty of some kind. If anyone has dealt with the same problem or has a solution please help.

You enter rescue mode by keeping play held down then pressing reset just once, continue to keep play held down. If it won't enter rescue mode then the player is faulty and you need to contact Creative Support, links for which are in the FAQ post.

Nomad Zen Xtra Connection prob

I recently upgraded from 2000 Pro to XP Pro and have struggled with connectivity since. I cannot view the Zen xtra as a hard disc in the 'my computer' function. It connects fine with Media Organizer, but I can't view it as an external dri've. This worked fine in 2000. Any thoughts or recommendations would be appreciated.

I was unaware that the Zen Xtra could be viewed as a hard dri've on any OS. It certainly cannot be viewed that way on Windows XP.

Zen Xtra Scrolling prob

My 60G Zen Extra just started scrolling problems. Once it is turned on the second you touch the scroll bar it starts a fast scroll of the menu. Nothing else works. You cannot pause, shut the unit down or anything. The only way to stop it is to remove the battery. When you put the battery back in it does the same thing.
I have multiple batteries and it does it on all of them. It also does it when the charger is plugged in.
Does anyone have a fix for this?

ld be dirt under the scroll wheel button thing, i had a problem with my Zen xtra scroll button 'sticking' and i fixed it by completly stripping dowen my zen xtra, and cleaning the switch with some compressed air ( from an aerosol air duster can)

Zen XTRA Reload OS Prob

I reloaded the os no knowing what it does, and now my computer won't detect the mp3 player. i also tried downloading firmware, but when it goes to install, it doesnt detect the mp3 player either. can anyone help me please?

I have the same problem; I just purchased a new laptop, installed Zen XTRA software in the computer and did not recognized the player. I also upgraded the drivers and no luck. I suspect one of the problems may be the fact that my new laptop has Creative 5 media source alreday loaded. I upgraded the drivers in my desktop with no problems. I am ready to unistall everything because it just won't recognize it. Has anyone received an answer from the technical people at creative?
Help!!

Zen XTRA driver prob

I have just reformatted my pc and my backup and music is on my mp3 player. It is zen xtra with newest firmware.
When i go to install the latest drivers of your site it gets to the part with "now plug in". i plug it in and the setup doesnt do anything but in the back windows does "found new hardware" "install drivers". It cannot find anything thus makes it an unknown device. I point windows to the creative drivers folder that the install makes. It doesnt find anything.
Cannot do anything. Please help!

If you have the latest firmware that is playsforsure, you don't need any drivers. Just plug your Zen into the USB and you will be able to use it. If the firmware is not playsforsure, you will probably need to download the drivers again, failing this you should contact customer support.Message Edited by joshua32 on 05-0-2006 04:22 PM

Zen Xtra Backlighting Brightness Prob

The backlighting on my new Zen Xtra seems to be woefully dark. I have changed the contrast again and again, but it does nothing to brighten up the screen. It does adjust the contrast between the background and the text, but the lighting itself is very dim. I have gone page by page in the cd manual and there is nothing that addresses backlighting brightness.
Is there something I am missing? Or is the screen very dark for everyone?

Well, it's not as bright as an iPod's screen, for example.
I searched around for some pics about what it should look like (since I don't have access to a digital cam to photograph mine)
http://www.dui'verman.nl/upload/images/28_ZenXtraAndTravelSound_0lowres.jpg Looks about right to me<
http://www.biosmagazine.co.uk/images...-Zen-Xtra_.jpg Should normally appear this when in a moderately dark area<
http://images.anandtech.com/reviews/..._backlight.jpg In total darkness (The one on the left... ignore the one on the right)<

Zen Xtra weird skipping prob

On my girlfriend's Zen Xtra 40gb, we have a really odd skipping problem. At seemingly random intervals, the player seems to insert split second sections of other songs into whatever's playing. It's really rather disconcerting. I've tried formatting and updating the firmware, but it's made no difference. Any ideas?

I also have this player and "sometimes" mine has the same problem.
The way i fix this is take out the "skipping" tracks out of "selected music" then put them back in and that will sort the problem. Well it does for me.
thats the only thing i know what to do.
Hope that hel
ps.
steven

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Zen Xtra Prob

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