Zen Xtra Problem, Need H

I can't get my Zen Xtra to turn on except when I've got it plugged into the AC Adapter. When it's on, it always has the icon saying that it's on AC power, and that it's not charging. With the battery in, or with the battery out, it runs the same way.
The battery should not be dead, it's not been used really all that much, and it's only 6 months old. Is my problem likely a big one? I'm really worried that this thing is not going to work at all anymore, anyone have any idea of what could be wrong?

You can try the advice here in the Zen FAQ at Nomadness.net, at your OWN RISK.

Similar Messages

Zen Xtra problem with MUSICMATCH

Hey everyone!
Just got a Zen Xtra 40g and it seems to be great EXCEPT I can not get it to work with my Musicmatch. When I plug it in and start my MMJB it seems to be working but when I try to transfer songs or "snyc" my library it says "Device reported an error" Anyone else have this problem? The software that is provided ( Mediasource) with the player SUCKS! Doesnt work at all....any help?

Kidego7
Try updating your Microsoft Data Access Components (MDAC) from Microsoft website. The filename name is MDAC_TYP.EXE.
If the difficulty persists, you can uninstall MediaSource via Add/Remove Programs Wizard in Control Panel, delete the MediaSource folder in C:\Program Files\Creative.
After which, download the latest MediaSource for your Jukebox from www.nomadworld.com.
Here is what you will need to do to update your Jukebox:
) Go to www.nomadworld.com and select downloads and drivers.
2) From the next page select "Creative Nomad Jukebox Zen Xtra" and your version of Windows
3) On the next page you will need to download three files:
) Creative NOMAD? Jukebox Driver Update version .23.00
2) Creative MediaSource Software Update version 2.03.29
3) NOMAD Jukebox Pack (version .0.8) for Creative MediaSource
4) Install the driver first, after which, connect the player to the computer.
5) After the driver had successfully been installed, install the MediaSource application follow by the Nomad Jukebox Pack.
Jason

Zen Xtra software - need HELP!

Hi, Just bought a Zen Xtra 40 GB from a friend. I am totally confused about just about everything, and found today that the Nomad Primer has disappeared! But, my software question:
I am trying to figure out what software I need to update or install on my computer/player, etc. I don't understand if my firmware and MediaSource software is old or new or what?
I am running Windows XP Service pack 2, all up to date. The Zen I just bought is a year old. The firmware on it says it is: version .03.02. My MediaSource software says it is: version 2.02.06.
Do I need to update? If so, which updates do I need? If I install new firmware, will it erase all the music on my player? I am desperately trying to back up my Zen music library onto my computer, but everything keeps going wrong. Maybe it's my software?
Any help would be greatly appreciated!
Thanks!

TBeatles67,
Go to the website and download the following updates.
. Drivers - Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB)
2. MediaSource update - Creative MediaSource Player/Organizer 3.30.2 (52.2 MB)
3. Nomad Plugin - Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
If you intend to update the firmware, just go for the version .xx.xx update that's available on the website. It shouldn't delete the files in the player but like any electronics device, anything can go wrong anytime so I would also suggest backing up your data/audio files in the player first just in case.
Jason

Zen xtra- problems with the wh

I have a 40gb zen xtra. The wheel has always given me a bit of a problem but moreso recently. Often when I click it to select an artist (or anything, it happens randomly, but frequently) it doesnt perform that function but instead pauses the song thats currently playing. If I press it enough times, eventually it will work, sometimes it changes the song if i press it too many times. This has happened for a long time but now is happening more frequently.
Also, and this just started happening, never has before, when i try to scroll up or down by holding it, it will stop and I'll have to release it and push it back up or down in order to continue.
Anyone else have these problems and is there a solution?Message Edited by Wolfe on 02-07-200706:2 PM

b
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Hard Drive Of Zen Xtra problem... help me !

After exactly 3months and 3 days the Zen Xtra went haywire. Exactly how ? How Should I explain it... I guess I should start by describing what happend. A few days ago , I was sitting down listening to my Zen when I heard this poping sound ... I sniffed the zen , and it smelled like burned ... capacitors. Then when I moved it a bit , there was this rattling sound . There was 2 diffrent sounds , thus created by two diffrent broken parts ?
Right after the poping sound the thing shut down ... I tried several times to turn it on , yet when I did ... there was a screen saying : Rescue Mode. Then upon trying to format all ... It responded with : HardDisk Problem. What Should I do ? I am pretty angry at Creative , exploding capacitors ? yeah... I want an explanation , Creative Labs... Due to timezone constraints I cannot call you. And one more thing : Please explain what could of happend.

To all you mods out there : any idea why ? Cause the replacement 40$ + some other amounts ) could have the same effect ? I think it was dangerous , cause the popping sound , was really loud... really really loud.

Zen xtra problems

i have a nomad jukebox zen xtra 24 gb which i got from usa it suddenly stoped working i tried to reset but get options clean up format all reload os reboot but when i try any of the options i get message harddisk problem can anyone help

hawkfalcons wrote:
i have windows xp service pack 3 how much will a new hard disk cost ?
According to another forum user this dri've works for the Xtra http://www.newegg.com/Product/Produc...m=N82E68223630

Zen Xtra problem with latest firmw

Hi everyone. I've tried searching for this but I can't find the answer.
I've recently upgraded my Zen Xtra 60gb to the latest firmware on the Creative Labs downloads page (2.0.03). Re-copied all my music back onto it and some of the albums which were fine before now play out of order.
All my music is correctly tagged with track number information and when I view the files using the new Zen Explorer addin the tracks are all present with the track number prefixed by the filename. But on some albums when I right click and choose properties there is no track number stored.
How can I fix this? Is it the way I transfered my music onto the player (I just copied the folders using explorer to the 'My Music' folder on the Zen)? Or is this a 'feature' designed to get me to change my mp3 player?

I'm not sure why some files lost thier tag info. But I'll tell you this, adding tag information through Media Scource does not wirte to the actual file.
And when you export files from Media Source, you have configure it a certain way to add the tag info to the files while its exporting.
Zen Explorer may be the sameway, so check that.
Theres a program called Tag&Rename, it can correctly Tag mp3 in batch. I think the free version is like a 4 or 30 trial but it should be long enough just to get your job done.

Creative zen xtra problem, does anyone know what to do

My 40gb zen xtra freezes at the Eax screen and when in recovery mode, if I go to format or reload os it just comes up with a hard disc error... (no warranty). I have no idea what to do, can i replace something... or anything? thanks~

You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Jukebox Zen Xtra problems - can anyone help

Hi
I have a 30G Xtra Jukebox. Of the original memory I have about 7.5 G free. Problem is I cannot seem to use it. Everytime I transfer from media source the track number goes up but the memory counter stays the same. When I unplug the track are simply not there.
I have reformatted and reloaded, all fine until I want to add extra then the same problem. I have updated the firmware, cleaned the disk. All to no avail. Is there a maximum number of tracks that I can have, I thought that as long as I have memory I can keep recording?
Can anyone help. thanks.........................

The limit is around 6,000 tracks, but varies with the amount of tag data. Lots of tag data and it will be less.

Zen Xtra In need of major software package upd

I don't know about other people, but I have a lot of songs. Lots! Anyway, there are several features that the Nomad Explorer and Suite lack.
To start, let's say I need to update several tags of my songs. I get my computer's tag editor up, and do all that. Now the files are updated, but how do I 'sync' those files with the player? Not possible. I have to delete them from the player and then send them again. Of course I could get into the Nomad Explorer and update them there, but why do that when I just had a program do that for me on my local files? I like using Windows Media Player to 'sync' my files, but that only checks for the presence of a song, not the correct tag information. Something about the player needs to be updated whether it be the firmware or the Creative software. I should not be forced into using MediaSource (I've used it before and it makes my computer run too slowly), because I like having the freedom of not being tied down to dare I say iTunes. But let's think about it, Apple has a good thing goin on that, once you plug your player in, you can see all the files, and you can sync it with your computer including the tag stuff.
Next, would there be any possible way we could actually play the music off our player without transferring the files? My brother has an iPod, and I love it how he can just walk up to his computer, and plug it in and play it thru his speakers like that.
Also what about random play. I would really like it if there were some sort of way to play all songs in random order, but leave some songs (or rather recordings...etc) out of that list. There are files on my player that I like to listen to, but there should be a way to keep some songs on the 'don't play during random play all songs list'. See what I'm sayin? Ok lets make an extreme case. Let's say I have 5k songs, and then 20 audiobooks (I don't really, but just work with me here). When I go to "Play Any Track," there should be some way of excluding those audiobooks.
Thank you for listening to my concerns. I'm fairly sure there are others that would deeply appreciate these features. I can also say without hesitation that iPod customers are very happy with their product because features like these are available. All I'm sayin is you are got me sold on your product, but could you release some software updates?

shields020 wrote:
To start, let's say I need to update several tags of my songs. I get my computer's tag editor up, and do all that. Now the files are updated, but how do I 'sync' those files with the player? Not possible.
The Creative software can't do it, but?the freeware Nomadsync?can.
Next, would there be any possible way we could actually play the music off our player without transferring the files? My brother has an iPod, and I love it how he can just walk up to his computer, and plug it in and play it thru his speakers like that.
Yep. MediaSource does this if you're using USB2. If using USB or USB2 there are other solutions as well, such as?the freeware JBHTTP?and the Xtreamer function in the shareware Notmad Explorer.
Also what about random play. I would really like it if there were some sort of way to play all songs in random order, but leave some songs (or rather recordings...etc) out of that list.
I agree, but currently the only way to do it is using a playlist which you have to setup manually. One easy way would be to have a genre tag that is excluded from this list.

Zen Xtra -- Problems with downloading mu

Hi!
i'm having problems with loading audio files into the player
My audio files are on Real Player, and i used the "sniffer" to find them. No problem.
They are in the order that i want them to be in, when i burn a cd (or, in this case, when i load 'em into the player).
I highlited 'em, then clicked the Transport. The problem is that they don't appear on the right-hand side in the same order; they're in reverse or random order!
How can i keep the original order? Also, how can i create a playlist containing the tracks?
Is there any way that i can "re-order" the items?
Thank you, Norm2-22-200509:29 PM
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See "how to make sure tracks play in order" in the FAQ post.

Zen xtra problem - not rebuilding library ful

I had taken my battery out and when i put it back in the library started to rebuild as normal. however the bar that shows its rebuilding progress only went about 3/4s of the way across. it then went straight to the menu. there is about 50 albums missing. these are albums i've loaded over the last month. i think theyre still on there somewhere because the memory is at the same amount as before. i really want these albums back as i dont own them and wont be able to reload them. Ive tried resetting but its still the same. Ive also tried getting to the recovery mode menu but thats not even showing up. has anyone else had this problem?
Any help would be greatly appreciated!

Try a disk cleanup again. I would make sure you're connected to the mains adapter as cleanup can be a little battery consuming.

Zen Xtra Software not launch

hello - I have been searching the internet for over a month trying to find a solution to my Zen Xtra problem.
About a month ago, I launched the Creative media program to transfer files into my Xtra. The software just shut down. After repeatedly trying to get it to open, it comes back with a message. "Creative Mediasource has encountered a problem and needs to close. We are sorry for the inconvenience." Thats not very helpful. Ive uninstalled the original driver I got with the Zen - I reinstalled the software - and downloaded drivers from the Creative site. Nothing works. My player works fine - but I cant access the files to add/delete.
Is it all over for my Zen.
Any help would be appreciated.
Vic B.

TBeatles67,
Go to the website and download the following updates.
. Drivers - Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB)
2. MediaSource update - Creative MediaSource Player/Organizer 3.30.2 (52.2 MB)
3. Nomad Plugin - Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
If you intend to update the firmware, just go for the version .xx.xx update that's available on the website. It shouldn't delete the files in the player but like any electronics device, anything can go wrong anytime so I would also suggest backing up your data/audio files in the player first just in case.
Jason

Problems w/ Zen Xtra 3

hello everyone!!!
i'm having trouble with my Zen Xtra... i opened Creative MediaSource Organizer to transfer my mp3's to the Zen Xtra from my Music Library... and it wouldn't let me do it, there is a msg about an error, it would say, "Error: Unable to create file. Restart player and try again." my mp3's are ok, they are not corrupted or anything, it plays into my computer... i restarted the player and its still has same result...
another problem is, i have like 000+ mp3 file stored on the Zen Xtra and i dont know what happened, but i lost everything. i lost every mp3 file... the thing is, i still have my playlist but there's no music stored on it, its all gone... this problem happened before i cant transfer mp3's in the player...
i even reset the player but it still has the same problem, it didnt solved it...
hope u guys could help me.... thank you...

I have a similar problem with my Zen Xtra 40GB, however I did not lose all of my music. I did lose all but one of my playlists however the mp3 files that were on those playlists are still in my music library. I also get the same error message "Error: Unable to create file. Restart player and try again." Is there ANY other way to get around this besides cleaning off my player and losing all of my music? I recently had to clean off my hard dri've and lost 60 gigs worth of files. I don't want to lose another 20 gigs (my player is only half full) of songs. Any help would be GREATLY appreciated. Sorry if I didn't follow the correct procedure by asking a different question than originally posted. I wasn't sure how this works so if need be I'll start a new thread with my question.

Zen Xtra Problem, Need H

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