Zen Xtra refuses to conn

My mp3 mplayer is a Creative Zen Touch Xtra 30 GB
Ok, I was foolishly syncing my library across teh computer and forgot to plug it in, so in the middle of the sync the mp3 player lost power.
Now, I can't connect to the mp3 player anymore, I tried going to the Recovery mode, cleaning up and formatting. Still doesn't work.
I then took the drastic step of reloading the OS, but unfrotunately, it still won't connect or even let me reload the OS. Whenever I open the firmware exe it says the device is not connected. Tried connecting/reconnecting, Rebooting ocmputer. Nothing.
I checked device manager and it shows "MTP DEvice" under Windows Portable Media Players. The status is fine, the driver should be working. Ilooked through the properties and it recognizes that is a Creative Zen Vision Xtra.
I've tried this on two different PC With WIndows XP. The weird thing is, that whenever I connect the device it gives me a prompt asking me to sync to Windows Media PLayer or Open it in Explorer. I I open it explorer, it shows me a small dri've with 20 MB. (Should be ~30GB). Completely empty.
Anyone know what's going on?

Just out of curiousity, what are your files? Online purchased WMA can't be transferred from the portable device because license restrictions would prevent it--you can only transfer the original copy on your PC to another device or PC and the copies will not themselves be transferrable. If you rip?CDs to your PC in WMA format using Windows Media Player, there is a "Copy Protect" music option on the "Rip Music" tab of the "Options..." dialog and a "Acquire licenses automatically for protected content" which probably should both be turned off--I believe that they're both selected by default.

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30 gb zen xtra refuses to p

i own a 30 gb nomad zen xtra i've had it for a couple months now and today it refuses to play last night he battery died and i didnt bother plugging it back in and i left it on my bed then my little brother jumped on my bed and knocked it off and put a dent in the back right below the volume button and today when i plugged it in and tried to listen it comes on to the menu i? can go to now playing or anything else but if i press play it freezes i cant turn it off it dosent play it just sits there i tried resetting it and fiddling with it but all it does is sit and mock me like a clown would can anyone help

I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

Zen Xtra won't conn

Hi there,
I've just bought a new PC and want to connect my Zen Xtra to it, as the player is now 3 years old I've lost the original CD, so I've downloaded all the drivers;
NMEX_PCApp_3_0_0.exe (Explorer)
JB3MV2_PCWDRV_US__30_03.EXE (Drivers)
CMS_PCAPP_LB_3_30_2.exe (Mediasource)
And my player connects fine to my PC and pops up under My Computer, I also get the NOMAD Explorer and that works fine, I can see all my music, but when I run Mediasource Organizer it can't see the player at all.
Any idea what I'm missing?

hrt_fosho wrote:
i tried that and it didnt work...
How about download this.
http://www.fnprg.com/dl/Jet40Sp3_Comp.exe

Zen Xtra refusing to boot up prope

I have a zen xtra 30gb player, and have not had a single problem with it until now. When I turn on my player, the Creative logo comes up fine, then when it gets to the EAX logo, it just hangs there and doesnt continue loading up. Ive tried the reset button, recharging the battery, and a few other things as well, but nothing has worked yet. Ive also tried booting it when plugged in to the DC adapter, and it was the same thing. I dont know what firmware version I have, as I cant get past the EAX screen. Any suggestions as to what I can try?

I tried the steps to get to the recovery, and have run the Clean Up option. I tried selecting the Reload OS option, but I get a "Harddisk Problem" message on the screen, and it returns me to the menu. Id rather not try clearing it all to see if it works as I have almost the full 30 gigs on it. Is this something that I can possibly fix by doing the format dri've option and then reloading everything?

Zen Xtra won't connect to WinXP after firmware and driver upda

I have 40GB Zen Xtra on which I've installed the .20.08 firmware. I've also installed driver update .30.03 on WinXP. Immediately after doing that, my Zen refused to connect to the system. Normally, I'd get the 2-tone "device-connected" alert from the system after plugging it in. Now I get a single tone, repeated 3 times quickly and the Zen is inaccessible. (I do get the normal "device disconnected" sound when I unplug it or power it off). The player works fine, otherwise--I just can't sync it to the library on my PC. Anyone know what's up with this?

Well, that doesn't help. I uninstalled every Creative thing--the driver, MediaSource, etc--restarted the computer and installed the .30.03 version;? no joy, same symptoms. I uninstalled that, restarted? my machine and installed the .20.04c version driver, which seems to be the latest WHCL certified one. No change.
I strongly suspect the firmware now. I'm tempted to "Reload OS" diag option, but if the drivers don't work, I'll be stuck with a completely useless device.

Latest Zen Xtra Firmware Makes MP3s Without Full Tags Worthless

I recently loaded my Zen Xtra with the latest firmware and after two days of troubleshooting found that it now refuses to play MP3s with less than full tags using the "Play Any Track" mode which since I have over 000 songs is the only way to go... All my MP3s are tagged simply with Artist - Song and I never put any of the extra junk like Genre or Album names in. I had to add dummy info just to get the Xtra to recognize these MP3s... I'm using WMP since?the NOMAD Explorer no longer works.Message Edited by stevcoll on 2-2-200609:27 AM

You won't believe but I had the same problem just couple of days ago with the same player (but 40 gigs). I was confused just like you, so I tried to format the disk again (while connected to PC) and reloaded the OS. Then a message appeared like 'Now you can update your firmware' or something like that, so I ran the firmware from PC, and no message about a battery level appeared, and the firmware was updated correctly. Try it, and let me know if it's OK! Good luck!

Creative Zen xtra 30gb detection iss

my laptop refuses to let me add music to my player. I have sp2 and wmp 0. I tried my mp3 on a friends computer and it worked and instantly recognized. I updated to playforsure firmware on my friends computer but it wont recognize my player on my laptop. When i plug it into my laptop it detects that i plugged in a zen xtra player but it asks me where the drivers are. I have installed the drivers already and i try pointing the hardware install directory to the creative folder with the drivers in it. It tells me that the driver is not found. Any advice?Message Edited by danjw87 on 05-03-2006 02:28 PM

You can see this thread and try those files mention and posted by this poster "DM". The "fixup" file seems to help others.
Jason

My Zen Xtra wont start or cha

I paused my mp3 player and set it down. When I returned two minutes later it was frozen and I couldn't unpause it or do anything. So I removed the batery to reset it. I've always been able to turn it on again afterwards. But this time it wouldn't start up. I tried charging it, and the little charge sign doesn't even appear. It's totaly dead. Was the batery somehow drained or something? That's the only thing I could think of. Is the screen not working? I've had it for about 3 years now. So I think it's just time for a new battery. Don't you guys think that this is the case? I've never had any problems with it before of any kind. Please help me. Thank you.
-Brian

I have a very similar problem, but my Zen Xtra is just about 2 /2 months old.
First off, it has a bit of a history of crashing. It would crash about once every couple days until I upgraded to the latest firmware. Not one single crash since then. Until yesterday...
Last night, I was listening to music on it with it sitting on my desk, running on battery power. Battery was about /2 full by the battery indicator. Suddenly, it skipped to a different part of the song and the screen was all black. I took out the battery and put it back in and it hasn't powered up at all since.
The reset button does nothing. I can't reset or enter Rescue Mode.
It won't power up at all with the AC adaptor with or without the battery in. I emailed tech support at about 3 AM and got a reply before 2 PM the next day. (EXCELLENT turnaround time, Creative!) They thought the battery was dead and recommended plugging it in for 2 hours, then inserting the battery. I'm trying that, though I doubt the diagnosis is correct, as it should usually be able to start up without the battery in. Also, my multimeter tells me that battery has a steady 3.82 volts, and that when plugged in, the player is supplying 4.5 volts to the battery terminals. I admit, I haven't been too good about draining the battery lately, but that shouldn't cause it to refuse to turn on when it's plugged in.
I've ruled out the possibility that it comes on but the screen is blank. I don't hear any hard disk chatter and it doesn't play music.
I'm pretty sure it isn't bad data in RAM. I let it sit with no power overnight. This would have wiped RAM.
I know it's getting power and powering the charging circuit because of the voltage across the charging terminals. None of the buttons does anything. I suspect the hardware is b0rked. Fortunately, it's still under warranty. I hope they'll be able to transfer the hard disk to the replacement if I need to send it back, as I have no backup of most of the Data Library and I don't look forward to re-ripping lots of CDs.

Zen Xtra 3

Hey everyone:
I just got a Zen Xtra 30 gb for xmas and I was loading songs onto today and have come across some serious problems when I go to turn it on to play. I can get the mp3 player to load up to the screen that has select music, now playing etc but, its acting like there is a button lock on. It won't do anything at all it doesn't scroll nothing. I tried to reset and I can't select anything nothing scroll or selects. I am not sure what is wrong with it at all any help would be great. Also I have tried to update firmware and it refuses to update. I get a message on my computer saying that the player cannot start up properly please reboot and try again. Am i doing something wrong? Its fustrating and I am not being stubborn or demanding but, after reading through the forums there seems to be multiple problems with the Zen Xtra. When it was working I thought it was awesome. I have only about 2 hours of use on it and thats it. Not sure what else to say other than please help.
Thx for your help in advance
Deathbringr

deathbringr,
It may be that your particular player needs to be exchanged for another. If your local retailer or online vendor has stock then I would suggest going through them. If you ordered directly from us then you can call -800-998-000 Option # to arrange an exchange. If none of these applies,best is to contact support to arrange a repair for you. They can be contacted here:
http://us.creative.com/support/custsup
Jason

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

How can I use my Zen Xtra like a flash memory

Hello, I want to know how can I use my MP3 player like a flash memory.
I have one and if I conect it with other computers I can't transfer documents and with a flash memory I conect it in all the computers with Windows XP and all of they detect the flash memory and they can transfer documents.
With my Zen Xtra I connect it and the computer detects it but I can't transfer anything because the computer doesn't have the software.
My question is.. Do I have to install the software in all the computers that I use ? or there are other forms to conects PC and MP3 Player? ( I want to transfer documents like text, image, etc)

But some MP3 players do that, why this one can't be connected with all the computers ?
Message Edited by morfo on 0-22-2005 05:54 PM

I can't get my Zen Xtra to work on my new comput

Hello. For years now, my Creative Zen Xtra has been working perfectly on my old (and I do mean old, Windows 98 old) computer. However, I recently bought a new computer with Windows Vista, and I just can't get it to work on there. I've installed all the software on the CD I got with the player, but when I open the player, it says "Not connected". All my other USB devices are working, and when I connect my MP3 player, it switches itself on, so I don't think there's anything wrong with my USB ports or the cable, and I can only assume there's something wrong with the software. I already tried looking for a driver update in the Downloads section of this site, but couldn't find anything for Vista.
Does anyone have any idea what the problem might be and how to solve it's If so, I'd be very grateful. Thanks in advance.

Do you have any security software installed, blocking these ports? http://support.apple.com/kb/TS3125

Deleting more than one file at a time from Nomad Jukebox Zen Xtra 4

Is there a way to delete more than one file at a time from Zen Xtra? Actually, I'd like to delete most of the 800+ files and the only way I've found is to do them one at a time..! Help!

Either use finder to drag and drop those tracks onto
"Library" in iTunes' left "Source" column or from
iTunes Menu Files use "Add to Library ..." then
navigate to a folder that keep a yoru tracks and
select that folder.
This did it! I was doing an "import" which would only let me do one song at a time. But the "add to library" and the drag and drop both worked. Thanks!!!
New Mac user
Scott in Alaska
MacBookPro Mac OS X (10.4.5)

Creative MediaSource/Zen Xtra/Vista Is

I have had?a Zen Xtra for a couple of years, I recently got a new computer which has Vista Installed. After going through the nutroll that was downloading MediaSource for Vista and updating the firmware to be Play-for-sure, etc... everything seemed to work together. Except for one issue that I cannot figure out;
When I operated on Windows XP and I linked my Player to the computer I would see all my songs listed on the screen. Now on Vista I see folders of the albums as opposed to all the tracks listed. This is making creating playlists much harder, searches slower and general management of 6400 songs more difficult than it should be.
There has to be a way to be able to see all the tracks listed without folders, I am sure I am not the first. Has anyone here cracked the code on this yet?
Thanks for any help I can get.

To get it working with Vista you need to update the firmware to the latest ( last ?) version or one that starts with a number 2.something.
to do this you need:
a P.C running windows XP
and on that XP PC you MUST make sure that:
you have removed/rolled back windows media player
removed/rolled back windows media player runtime
even if you dont think any parts of WMP are there, check in add/remove programmes.
before starting the firmware update make sure that the battery is fully charged and the player is conecte dot the power suply/mains charger.

MediaSource 5 isn't recognizing my Zen Xtra pla

Hi,
I have a Nomad Jukebox Zen Xtra mp3 player, version .03.02. I've had it since July of 2003.
I recently bought a new computer (Dell Inspiron 520; Windows XP Home Edition). My old computer had Creative Organizer software on it. I no longer have (or more accurately, I can no longer find) any CDs that would allow me to install that software onto my new computer.
When I first plugged my mp3 player into my new computer, the computer didn't recognize the hardware. I went to the Creative support site and downloaded this driver ( JB3MV2_PCWDRV_US_2_0_00.EXE ). Installing that allowed the computer to recognize the player. I then tried to transfer music from my computer to the player with Windows Media Player 0 (my preference is to avoid upgrading to WMP , if possible). The computer *did* recognize the player and I was able to move music over, but when I unplugged the player to view the new files I had placed there, I wasn't able to find them on the player (I think they *are* there somewhere, but I can't seem to find where the Windows Media Player put them).
Therefore, I went back to the Creative support site and downloaded and installed the Creative MediaSource 5 software ( CMS5_PCAPP_LB_5_0_38.exe ), but when I open up Creative MediaSource 5 and click on "Transfer Music," I get a pop-up box saying that there isn't any mp3 player plugged into the system, so it can't transfer anything. It gives me that box no matter how many times I unplug and re-plug in the player to my computer.
At this point, I'd prefer to transfer my music to my player via the MediaSource software, since I have a feeling it will be more user-friendly for me. However, any advice that will help me with transferring music to my player and allowing me to find it easily on the player will be most appreciated.
Thank you!

Hi,
If you have not already, please make sure that you have the correct plugin installed. Check the firmware version of your Zen Xtra and go back to the download page where you downloaded MediaSource 5.
If you have the PlaysForSure firmware in your player, download and install this:
Creative PlaysForSure Devices Plugin 5.00.36 for Creative MediaSource 5 Player/Organizer 27.90 MB
CMS5_MTP_PCAPP_LB_5_00_36.exe
Otherwise, download and install this:
Creative ZEN and NOMAD Jukebox Plugin 5.00.22 for Creative MediaSource 5 Player/Organizer 6.24 MB
CMS5_NJB2_PCAPP_LB_5_00_22.exe
Hope this hel
ps.

Zen Xtra refuses to conn

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