Zen Xtra refusing to boot up prope

I have a zen xtra 30gb player, and have not had a single problem with it until now. When I turn on my player, the Creative logo comes up fine, then when it gets to the EAX logo, it just hangs there and doesnt continue loading up. Ive tried the reset button, recharging the battery, and a few other things as well, but nothing has worked yet. Ive also tried booting it when plugged in to the DC adapter, and it was the same thing. I dont know what firmware version I have, as I cant get past the EAX screen. Any suggestions as to what I can try?

I tried the steps to get to the recovery, and have run the Clean Up option. I tried selecting the Reload OS option, but I get a "Harddisk Problem" message on the screen, and it returns me to the menu. Id rather not try clearing it all to see if it works as I have almost the full 30 gigs on it. Is this something that I can possibly fix by doing the format dri've option and then reloading everything?

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  • 30 gb zen xtra refuses to p

    i own a 30 gb nomad zen xtra i've had it for a couple months now and today it refuses to play last night he battery died and i didnt bother plugging it back in and i left it on my bed then my little brother jumped on my bed and knocked it off and put a dent in the back right below the volume button and today when i plugged it in and tried to listen it comes on to the menu i? can go to now playing or anything else but if i press play it freezes i cant turn it off it dosent play it just sits there i tried resetting it and fiddling with it but all it does is sit and mock me like a clown would can anyone help

    I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
    I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
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    ~Trey~

  • Zen Xtra refuses to conn

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    Ok, I was foolishly syncing my library across teh computer and forgot to plug it in, so in the middle of the sync the mp3 player lost power.
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    Just out of curiousity, what are your files? Online purchased WMA can't be transferred from the portable device because license restrictions would prevent it--you can only transfer the original copy on your PC to another device or PC and the copies will not themselves be transferrable. If you rip?CDs to your PC in WMA format using Windows Media Player, there is a "Copy Protect" music option on the "Rip Music" tab of the "Options..." dialog and a "Acquire licenses automatically for protected content" which probably should both be turned off--I believe that they're both selected by default.

  • Zen Xtra hangs at boot

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    As per the FAQ post if rescue mode functions don't work the player is faulty. You need to contact support.

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    MrZop,
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  • Nomad Zen Xtra wont boot up

    my Nomad Zen Xtra wont boot up. It starts up, gets to the EAX screen, and then just hangs. I've tried the reset button, but it always just hangs at the EAX start up screen. I dont want to lose all my music files.any ideas?

    I have resolved ALL of my problems. What a nightmare!
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  • Nomad Jukebox Zen Xtra connection prob

    I already tried searcing the forums, And I didn't come across anything like this, And anything I came across that was similar I did as was suggested and it didn't help. anyways, onto the problem...:
    I'm using Windows XP by the way.
    I just got a new Zen Xtra a few days ago because I had to return my first one because the harddri've crashed, so I took this one home, loaded my music onto it and it was fine. Today I went to load more music onto it and my computer started lagging really badly, I use Realplayer to put my music onto the player and when I clicked into it, It would freeze as it was starting and I'd have to kill the program.
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    I really need some help and if it doesn't get fixed I'm not getting another replacement, I'll have to get a different brand.Message Edited by spring90 on 08-07-2006 04:43 PM

    Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
    I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
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  • Nomad Jukebox Zen Xtra VS Winows Media Player - Help?

    I have a 40gig Nomad Jukebox Zen Xtra - a computer crash a year ago resulted in a replacement by the computer company - and it came with Windows Media Player.... when I tried to run it and had already installed the Creative software/Music library - Media Player crashed my computer every time - had to uninstal...,. now - that computer is defecti've and has just been replaced again by the maker - and before I load the Creatai've Software wondered if this is what is interfering with Media Player? Does anyone know? When I buy music it looks for Windows Media Player I believe - and I can play it and transfer the music in Creative program - BUT - it no longer lists my music library as single songs but as folders - and I have to go specifically into a remote folder to try to find the downloaded music and transfer to the Nomad....
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  • Nomad Jukebox Zen Xtra Firmware Update Issue

    My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
    When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
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    Product type: Professional
    Product version: 5.
    Service pack: 3
    Kernel build number: 2600
    IE version: 8.0000
    System root: C:\WINDOWS
    Processors: 2
    Processor speed: 2.6 GHz
    Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
    Physical memory: 3072 MB
    Video driver: ATI Radeon HD 4800 Series
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    Windows Media Format Runtime
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    Problem solved!
    I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
    . Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
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    5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
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    I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
    Final question. Now that the firmware has been updated, am I safe by installing WMP ?
    Thanks!

  • Nomad jukebox zen xtra - cannot create file w message when trying totransfer fi

    My 30G nomad jukebox zen xtra was working great until recently. Now when I power my player up after a day of no use, it takes 0-5 minutes to rebuild the library. When I begin to transfer files using Media source after a few transfers I get the "unable to create file" message and can no longer transfer. I have tried disk clean up and re-booting to no avail. I tried installing the new firmware and this worked for about 80 songs and then I began getting the same problems. I have completely cleaned my PC of adware and spyware and this has no effect. I love my player but am becoming a little frustrated. Would anyone have any ideas? This all started when I turned on my player one day and all of the music was gone. I re-transfereed everything back and later noticed that I had two of everything. I deleted all of the duplicates and from that point on it began to take 5 minutes to rebuild the library but I could still transfer files with no problems. One last thing, when I run disk cleanup in rescue mode, once it gets to 99% done it stalls there for about 0-5 minutes before going back to the rescue mode menu.
    scott

    i experienced the same problem. until 2 weks ago it worked fine. but a visited the support site and found out that all the software was new. so i downloaded the new versions. even the new firmware with the e at the end. i was at the edge to smash my monitor when i found out that after the firmware update the sound was hearing so quiet. after rebuil os and searching 2 hour on the net for the previous firmware release, prior to E release, i solve the sound problem.
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  • Nomad Jukebox Zen Xtra 60gp prob

    Well, to start off with, I loved my mp3 player. So far, I ran into problems that I could not fix. I downloaded all of the updates that were needed. My mp3 player, a Nomad Jukebox Zen Xtra 60gb, suddenly would not work the same way. When the power adapter of battery are inserted, the player starts up. When they are pulled the player shuts down. One of the problems is when the player is on, it doesn't want to leave the main screen that says, "EAX". The hard dri've is not spinning, and no data is being accessed. I found on this website a page that tells users how to reset their mp3 player. For my mp3 player, it must be turned off for me to do a hard disk check, re-installation of operating system, or a format of the hard dri've...which is another problem, because I cannot turn it off. As I stated previously, the player is either on or off depending on if the battery is in or not. I am totally puzzeled. I cannot connect the player to the computer because of this problem. So either I have a new 60gb laptop hard dri've, or I figure out a way to get this to work. I haven't been able to find any threads like this or any users experiencing these problems.
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    Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
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  • Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

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  • (Zen Xtra) Files aren't copying properly, I can't figure out how to fix th

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  • Zen Xtra Prob

    I'm having a problem with my 30GB Nomad Zen Xtra. When I start it up, it goes in to Rescue Mode v.3 - Boot v.2, HW v0.0.
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    A slight rattle, and feeling something is loose, is normal with a hard disk.
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