Zen Xtra start up probl

I START UP MY 30 GIG ZEN XTRA AND I GET AS FAR AS THE EAX SCREEN AND THEN IT STOPS. NO PLAYLIST WINDOW, NOTHING. I HEAR THE HARDDRIVE SPINNING THOUGH, I HAVE HAD THIS THING FOR A YEAR NOW. COULD IT BE THAT I NEED A NEW BATTERY? HELP.

I am having this same issue but I have some questions. This is a brand new zen xtra and it stops at the eax screen. I have read a few articles and attmpted to try the suggestions. I can get into the rescue and I start a disk cleanup, it shows the "scan disk" (LOL) as if its doing something but it appears not to be doing anything I am also not hearing the usual sounds of a hard dri've working while its sitting there...does this usually take a long time? I have also downloaded the latest firmware but am unsure how to go about updating with this lockup issue. I installed the drivers and windows 2000 is not picking up the device and also when i try and run the firmware update it of course says its not connected. I will be attempting to try and get my other work computer to recognize it this afternoon (XP). I really don't want to have to return this thing so any other ideas for me? How does the format function work on this device and how would i reload the OS?
Thanks for you time,
an axious user

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The problem may be with a corrupt tag in the file, or at least a tag that the Creative software is having problems with. Is it all of these 0 files that won't upload, one or two of them, or...

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Hi...
i had bought a few weeks ago a Creative Zen Xtra with 60GB, i had bought it in Italy but with the different languages it isnt any problem to use it! The Zen Xtra is international isnt it's
My Problem is the Software, the CD where is in the package with the Zen Xtra cant open with autoplay and i cant open any software!
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. With which programes i havo to load music from pc to the Zen?
2. It is a problem for the Zen that i dont have USB2.0 ?
3. Why the CD doesnt open with the autoplay ?
4. Can i take the mp3s with another way on my Zen ?
Thanks a lot for all answers! Need your help!
bye soeren

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