Zen Xtra Stops Loading At the EAX Screen..

Well the other day while I was listening to music the player froze up so I had to reset it. After taking it out of its protecti've case thingy, I went to click the reset button when the player slipped out of my hands and dropped on the floor. Now the player only goes to the EAX screen and makes clicking noises for a bit, and then transfers over to the Rescue Mode screen. I have tried "percussi've maintenance" a bunch of times... maybe I am hitting it wrong? I set the player on the table and hit the side. Any suggestions?

Percussi've maintenance usually involves holding the player with one hand, and giving it a hard slap with the other. There is another technique described here in the Zen FAQ at Nomadness.net.
Of course this is always a last resort, and the problem may not be jammed heads.

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