Zen Xtra weird skipping prob

On my girlfriend's Zen Xtra 40gb, we have a really odd skipping problem. At seemingly random intervals, the player seems to insert split second sections of other songs into whatever's playing. It's really rather disconcerting. I've tried formatting and updating the firmware, but it's made no difference. Any ideas?

I also have this player and "sometimes" mine has the same problem.
The way i fix this is take out the "skipping" tracks out of "selected music" then put them back in and that will sort the problem. Well it does for me.
thats the only thing i know what to do.
Hope that hel
ps.
steven

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When ever my Zen Xtra is connected to a power source, regardless of whether or not I've turned it on, it goes into the Rebuilding Library screen. I've attempted to put the player into the Rescue mode and it doesn't do so, I hold down Reset and Play for quite some time and nothing happens except that the screen goes blank as soon as I hit Reset. This is greatly irritating. Also, it seems that whenever I upload a significant portion of music onto the player a day or two later it will have serious difficulty of some kind. If anyone has dealt with the same problem or has a solution please help.

You enter rescue mode by keeping play held down then pressing reset just once, continue to keep play held down. If it won't enter rescue mode then the player is faulty and you need to contact Creative Support, links for which are in the FAQ post.

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I have the same problem; I just purchased a new laptop, installed Zen XTRA software in the computer and did not recognized the player. I also upgraded the drivers and no luck. I suspect one of the problems may be the fact that my new laptop has Creative 5 media source alreday loaded. I upgraded the drivers in my desktop with no problems. I am ready to unistall everything because it just won't recognize it. Has anyone received an answer from the technical people at creative?
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http://www.dui'verman.nl/upload/images/28_ZenXtraAndTravelSound_0lowres.jpg Looks about right to me<
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Just some random event. Could have been a corrupt MP3, or some other anomaly which happened in the PCB at the time. If it happens frequently then get more concerned, but if this is just a one off I wouldn't worry.

Nomad Zen Xtra 40gb Hiss prob

Hey all
Recently I noticed that the player produces some sort of background hiss. When the screen lights up there is no hiss at all but when the background lighting stops the hiss turns up. When I connect the USB Cable to the computer the hiss also sto
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When I connect the power cable to the player the hiss also appears to be gone.
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Hi Danny!
That's the Background Hiss Noise which you can hear, when the Battery isn't fully charged and the Backlight Display is off. If the Backlight Display is on or you hear with the Power Adaptor or a fully charged Battery the Background Hiss isn't audible.
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=30526&query.id=270 962#M30526
Try to RMA your Unit at Creative or the Store in which you bought it. I'll send mine back tomorrow and hope that the new one will be ok.
cya
John

Nomad Jukebox Zen Xtra connection prob

I already tried searcing the forums, And I didn't come across anything like this, And anything I came across that was similar I did as was suggested and it didn't help. anyways, onto the problem...:
I'm using Windows XP by the way.
I just got a new Zen Xtra a few days ago because I had to return my first one because the harddri've crashed, so I took this one home, loaded my music onto it and it was fine. Today I went to load more music onto it and my computer started lagging really badly, I use Realplayer to put my music onto the player and when I clicked into it, It would freeze as it was starting and I'd have to kill the program.
Then I tried going into My Computer to go into the Nomad explorer, Except my computer took about 5 minutes to find itself, And then it only found 'Desktop' and 'My Computer' which, 'My Computer' had nothing in it. So I went into desktop and that fixed the problem with the harddri'ves showing up, Except once I get into Nomad Explorer it says my player isn't connected.
I (physically) disconnected and reconnected my player while in Nomad Exploer but it's still a no-go.
I cleaned up the disk on my player and rebooted it, I used a different cable and tried all my USB ports. What do you suggest I do?
I really need some help and if it doesn't get fixed I'm not getting another replacement, I'll have to get a different brand.Message Edited by spring90 on 08-07-2006 04:43 PM

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
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Well, to start off with, I loved my mp3 player. So far, I ran into problems that I could not fix. I downloaded all of the updates that were needed. My mp3 player, a Nomad Jukebox Zen Xtra 60gb, suddenly would not work the same way. When the power adapter of battery are inserted, the player starts up. When they are pulled the player shuts down. One of the problems is when the player is on, it doesn't want to leave the main screen that says, "EAX". The hard dri've is not spinning, and no data is being accessed. I found on this website a page that tells users how to reset their mp3 player. For my mp3 player, it must be turned off for me to do a hard disk check, re-installation of operating system, or a format of the hard dri've...which is another problem, because I cannot turn it off. As I stated previously, the player is either on or off depending on if the battery is in or not. I am totally puzzeled. I cannot connect the player to the computer because of this problem. So either I have a new 60gb laptop hard dri've, or I figure out a way to get this to work. I haven't been able to find any threads like this or any users experiencing these problems.
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Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
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I'm having a problem with my 30GB Nomad Zen Xtra. When I start it up, it goes in to Rescue Mode v.3 - Boot v.2, HW v0.0.
I tried 'Clean Up' and nothing happened. I tried Reload OS and it says 'Harddisk Problem'. Is there any way to fix this problem without reformatting? I have stuff that I don't want to lose.

A slight rattle, and feeling something is loose, is normal with a hard disk.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
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I just installed the newest firmware upgrade on my zen xtra and now every time it starts up, it statrts in rescue mode and i cant reload the os. I tried reflashing it with the firmware update again and all it says is "player not connected, please connect player." Even on the windows explorer, it shows up but it says i've only got 20MB of space on it even after i formatted it three times. I dont know what else to do, any help would be appreciated even it it means buying a new mp3 player which isnt really what i want to do. thanks.Message Edited by brammes on 05-29-2006 2:00 PM

Can you try entering Rescue Mode on the player? What happens when you try that?
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Hi, I've had my Nomad Jukebox Zen Xtra for more than 2 years and have had little problems with it. However, now I cannot get any sound out of the left speaker of any type of speaker/earphones I plug into the audiojack. This is not a speaker/earphone problem, they work with any audio equipment. I can get sound out of both left and right speakers/phones if I plug the jack only 80% into the audiojack. But if I plug the jack all the way into the player, only the right speaker/phone works. Any suggestions as to how to fix this problem?

Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
Later tonight I will get a chance to attempt these actions. I will post my results later.
Message Edited by marcula on 0-24-2006 07:02 AM

Nomad Zen Xtra prob

Well, I just emailed support again but overlooked the (faster?) forums until now. Maybe someone can help me out... ------- EMAIL SENT -------- Hi, I emailed the customer support a while ago and got a generic reply as how to reset my mp3 player's OS. *This is not a software problem, it is a hardware problem... I want to send my Nomad Zen Xtra in to Creative to get it fixed and I will pay for the repairs.* Here is an original copy of the message: Hello, about a year ago I purchased my Creative Nomad Zen Xtra. Only a couple months into using it, I dropped the MP3 player on the headphone jack where my headphones were plugged in and the sound stopped working correctly. I think maybe that the soldering that is keeping the headphone jack on the circuit board is messed up or disconnected. Some sound does come out of one earphone when I wiggle the plug around a bit. How much do you think this would cost me? The player is no longer under its one year warranty, either. Thanks in advance. - Steve ----- Originally answered by Technical Support, Creative Labs Americas ----- Thanks, Steve-oMessage Edited by Jeremy-CL on 0-2-2005 0:08 AM

I?ve posted it before, but here we go again:
Two or three months after buying my 40GB zen xtra, the same thing happened to me. I deduced it was a battery problem and prepared myself to expand U$29 on a new one (I li've in Rio and it would be impossible for me to send it back for warranty). While I was looking for the new battery, I kept using it in my job and at home, with the power cord hooked up. I did it some times and one day, without any apearent reason, it started to charge the battery and ever since it never happened again. I friend of mine mentioned that these Li-Ion batteries can have this kind of problem. By that time, he suggested some charging manouveres to recover it but it was no needed. What I suggest you is to keep trying to charge it. You may be as lucky as me!

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If you have the latest firmware that is playsforsure, you don't need any drivers. Just plug your Zen into the USB and you will be able to use it. If the firmware is not playsforsure, you will probably need to download the drivers again, failing this you should contact customer support.Message Edited by joshua32 on 05-0-2006 04:22 PM

Zen Xtra weird skipping prob

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